
All the staff treated me with kindness and dignityB R(Resident / Service User)

The staff kept me fully informed and cared for MumAngela S(Daughter of Resident/Service User)

All carers are very kind and work hardB O(Wife of Resident/Service User)

All the staff treated me with kindness and dignityB R(Resident / Service User)

The staff kept me fully informed and cared for MumAngela S(Daughter of Resident/Service User)

All carers are very kind and work hardB O(Wife of Resident/Service User)

Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.
Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really...
Care Provided by Madelayne Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 112 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Madelayne Court Care Home for full pricing details and T&Cs.
Contact Madelayne Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Hannah Charlton (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2006
- Last Refurbishment: 2018
- Number of floors: 3
Room Information
- Single Rooms (104)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (104)
- Couples/Companion Rooms with ensuite Wet Room (4)
Parking
- Dedicated parking for all residents, relatives and visitors.
Madelayne Court Care Home Reviews (93)
Madelayne Court Care Home has a Review Score of 9.4 (9.397) out of 10, based on 19 reviews in the last 2 years.
Over all time Madelayne Court Care Home has 93 reviews.
My mother has been here since May 2015. We have always found the home to be clean and tidy. The staff are kind and respectful to the residents and family too. Despite Mum having physical as well as memory problems, she is well looked after and nothing is too much trouble. She is happy and we are satisfied that she is receiving the 24 hour care she needs.
All staff from domestic to manager do a grand job. The main problem I believe to be there are not enough day carers although they do the best they can. The care home always smells pleasant. All the staff are friendly, approachable and always ready to help.
Food could do with some improvement more variety.
All issues are resolved if there is any.
Everyone says hello. Everyone is cheerful. I feel I am in my husband's home and it is a home. Recently he had a fall, we had a horrible hospital experience. On our return the staff wrapped themselves around us like a warm blanket, toast, hot drinks, a bath for my husband. I feel confident that he is cared for. It is that confidence, knowing that he is cared for that enables me, after ten long years to embark on a life for me. Huge thanks to everyone at Madelayne Court.
My father is well looked after by the caring staff. I can always get information about his health and well-being and am always able to speak to him on the phone. I am very pleased with his overall care.
My mum was treated with loving care and dignity in her last days. While she was well, she was always given priority when she asked and the staff were caring and patient.
My father has been a resident for 11 months and his care was exemplary. The staff were wonderful and the facilities are excellent. I know that my dad was very happy at Madelayne Court until he passed away peacefully last week.
We came for the summer BBQ. There was plenty of entertainment including a singer. It was lovely to see my nan and the rest of the residents so happy and enjoying themselves. My nan even came and danced with me and my mum. It was a lovely afternoon and one that I will remember.
Dad got back from the hospital and 6 hours later went to sleep for the last time at his home in his bed. Thanks to you all.
She had been in the home for almost 6 years. In this time she had received the utmost care, love, attention and respect. We wish to thank all staff for the way in which she had been looked after.
My cousin loved the home and all the staff within it, she settled from day one of moving in.
Our most grateful thanks to everyone.
I just want to thank the staff who have looked after my Dad whilst he has been in temporary care. Their care and dedication is outstanding and such a relief that he has been looked after so well. He is now moving into a permanent room at the home which we as a family are so grateful for as we know he will be well cared for and looked after. Thank you again.
Thank you to all involved.
My mother received the best of care for the 17 months she resided there. She was very contented and that gave the family peace of mind knowing she was well cared for. Thank you.
All the staff were friendly, knowledgeable, helpful and approachable. The food was good/very good. The accommodation was very clean and tidy. I would have preferred a room with an ensuite shower.
I would recommend to all.
We think that activities could be more frequent and perhaps music or old films played as a change from constant TV.
Also, it would be nice if residents could be taken into the garden on warm, sunny days if staffing levels allow.
The nurses and carers listen to what you have to say and then do the best they can in the situation.
We have found the administration staff and manager extremely helpful and patient with all our enquiries, and there have been many!!
All the staff on all floors go over and beyond what is expected of them.
She has often told us how happy she was to be at Madelayne Court and even in stressful situations, the staff have always behaved professionally and with compassion - I consider them all to be extensions of our family and congratulate them on their efforts.
All the staff are efficient, friendly and helpful.
They treat all the patients very well.
The home is kept clean and tidy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 April 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 04 Aug 2026
The People's Gallery once again welcomed visitors as Runwood Homes and Sanders Senior Living proudly hosted the third annual 'No Art Without Heart' Art Exhibition. The much-loved event showcased an...
- 08 Oct 2025
This September, Madelayne Court Care Home part of the Runwood Homes Group, warmly welcomed a very special new resident, Vera, a long-time friend of the home who has now officially...
- 25 Jul 2025
Runwood Homes brought a touch of Hollywood glamour to its care homes across the group this July with a dazzling company-wide event. In a heartwarming display of creativity, fun and...
There are no upcoming events for Madelayne Court Care Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Madelayne Court Care Home.
Meet the Team (12)

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.
We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.

I have been a Deputy Manager at Madelayne Court since 2011.
The best thing about my job is that I get to be a part of an amazing team at Madelayne.
I have been given an award for employee of the month, and that was such an honour to receive.
When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.
The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.

I have been working at Madelayne Court since 2016, after previously being employed in retail, and I felt like I needed a change.
I joined Madelayne Court as a part-time care assistant and soon learnt that I loved my new job and wanted to progress.
I then progressed to work as a care team leader, where, once established, I then progressed to a supporting deputy role until 2023. This then gave me the confidence to apply for a deputy manager role when the position became available.
I have never had a job where you get so much satisfaction in the work you do and really feel like you have made a difference to our residents’ lives. Working is hard, yet so rewarding.

I started working at Madelayne Court in 2019 as a Care Team Leader.
The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.
The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.
In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.
I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.
The best thing about my job is trying our new recipes and hearing the residents like the food I make.When I’m not cooking, I like gaming, decorating my home, as well as gardening.
The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.
The best thing about my job is hanging out with all the residents.
I’m working towards my apprenticeship in Level 2 in Adult Care.
When I have some spare time, I like to cook and shop.

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.
The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.
The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.
A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.
In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.

I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.
I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.
The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families, too.
Fun fact about me: the first time I went on a plane was in my 30s.
In my spare time, I love spending time with my family, watching documentaries, and reading books.

The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.
I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.
In my spare time, I enjoy long walks with my wife and spending time with friends.
A fun fact about me is that I’m not good at dancing.

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.
The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.
In my spare time, I love to cook, read, and do some writing.
A fun fact about me is that I cook an amazing Gulabu Jamu.

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.
The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.
In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.
A fun fact about me is that I collect meerkats.

I started working at Madelayne as a Care Assistant in 2022.
The best thing about my job is that I like making good relationships with residents and other staff members.I was an employee of the month, and I got an award for passing my probation after 6 months.
In my spare time, I enjoy playing sports like football and tug of war.
A fun fact about me is that my team and I represent Chelmsford in the tug of war.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madelayne Court Care Home to verify any information. View our terms and conditions. Madelayne Court Care Home has an Enhanced Service -more info.