Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR
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9.4 86 Reviews
  • Madelayne Court Care Home, Chelmsford
Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1510
  • Self-Funded Residential Dementia Care: £1375 – £1510
  • RESPITE Self-Funded Residential Care: £1475 – £1610
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1609

These prices are only a guideline, please contact Madelayne Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hannah Charlton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (104)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Parking

  • Dedicated parking for all residents, relatives and visitors.

Madelayne Court Care Home Reviews (86)

Total of 86, showing 61-80
9.4

Madelayne Court Care Home has a Review Score of 9.4 (9.427) out of 10, based on 18 reviews in the last 2 years. Over all time Madelayne Court Care Home has 86 reviews.

Overall Experience

  • 58
  • 26
  • 1
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Date Published

86
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Review from Alice C (Granddaughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We came for the summer BBQ. There was plenty of entertainment including a singer. It was lovely to see my nan and the rest of the residents so happy and enjoying themselves. My nan even came and danced with me and my mum. It was a lovely afternoon and one that I will remember.

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Review from Pauline P (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear dad lived here for four years, so very happy but has just passed away aged 100 years, a big party form Madelaybe Court.
Dad got back from the hospital and 6 hours later went to sleep for the last time at his home in his bed. Thanks to you all.

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Review from Sue R (Cousin of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear cousin passed away on the 9th March 2019 at 2am. We received a call saying we needed to go now, which we did. My cousin was made extremely comfortable, was clean and had been very well cared for in every aspect.
She had been in the home for almost 6 years. In this time she had received the
utmost care, love, attention and respect. We wish to thank all staff for the way in which she had been looked after.
My cousin loved the home and all the staff within it, she settled from day one of moving in.
Our most grateful thanks to everyone.

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Review from Kerry T (Daughter of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank the staff who have looked after my Dad whilst he has been in temporary care. Their care and dedication is outstanding and such a relief that he has been looked after so well. He is now moving into a permanent room at the home which we as a family are so grateful for as we know he
will be well cared for and looked after. Thank you again.

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Review from Maria L (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both my mum and dad being temporary residents at Madelayne Court, I would not hesitate to recommend the care home to anyone. Staff are very friendly and helpful. Mum and dad have been well looked after.
Thank you to all involved.

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Review from Linda W (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received the best of care for the 17 months she resided there. She was very contented and that gave the family peace of mind knowing she was well cared for. Thank you.

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Review from N C (Respite Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were friendly, knowledgeable, helpful and approachable. The food was good/very good. The accommodation was very clean and tidy. I would have preferred a room with an ensuite shower.

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Review from Vivien W (Daughter of Resident) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel that this is an extremely caring environment. The atmosphere is friendly and staff helpful and patient, particularly as my mother can be difficult with dementia she is suffering from.
I would recommend to all.

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Review from J W (Daughter of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in this care home for more than 10 years and has been extremely well looked after in our opinion.
We think that activities could be more frequent and perhaps music or old films played as a change from constant TV.
Also, it would be nice if residents could be taken into the garden on warm,
sunny days if staffing levels allow.

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Review from Carol T (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Entering this care home you get the warm and friendly feeling - just like home.
The nurses and carers listen to what you have to say and then do the best they can in the situation.

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Review from L S (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have both Mum and Dad at Madelayne Court and they are both happy, healthy and well cared for.
We have found the administration staff and manager extremely helpful and patient with all our enquiries, and there have been many!!
All the staff on all floors go over and beyond what is expected of them.

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Review from Stephen B (Son of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has always received the very best care and attention from all the staff.
She has often told us how happy she was to be at Madelayne Court and even in stressful situations, the staff have always behaved professionally and with compassion - I consider them all to be extensions of our family
and congratulate them on their efforts.

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Review from S T (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this home since July 2018.
All the staff are efficient, friendly and helpful.
They treat all the patients very well.
The home is kept clean and tidy.

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Review from Gertrude S (Daughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Omg what a lovely place, everything so clean. No terrible smells, especially like urine like a few care homes I have been to do smell bad of urine.
I love the thought of the hairdresser being there and they label mum's clothes for a very small fee, £10 for 50 items. The carers are so friendly and
take time to talk to me too which is lovely. Being disabled myself I have to use a scooter and they have to get it into the car.

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Review from Judith P (Sister of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister could not have better care as she was dying. I was grateful she was among friends. I cannot praise or be thankful enough to the staff on the top floor of Madelayne Court. In fact, all staff were very kind and caring.

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Review from A B (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and has been here for more than five years.
On the whole, she is cared for well. Initially, she was active but needed entertaining. She has been given good nutrition and has been kept clean.
The staff are very caring and thoughtful. Her medical needs have been monitored thoughtfully
and she has had trips to hospital.

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Review from Anne F (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been in Madelayne Court I feel that she has been comfortable. All of her needs are seen to. Anything that has been asked of the staff or managers, they have made sure that it has been done. The home is comfortable, clean and well presented. We could not wish for a better place for
our mum to be in. I would definitely recommend this facility to others.

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Review from R W (Son of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Mum on a regular basis.


Mum is cared for and her needs/requirements are met by all participating staff.


The staff are friendly and always willing to help.


The care home, and Mum's room are kept very clean and presentable at all times.


I often assist Mum with her lunchtime meal and

I have to say that the standard of food and choice available is very good.


Any concerns are dealt with by the staff/management quickly and in a very professional manner. Madelayne Court is a pleasant care home set in light and bright surroundings.

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Review from L W (Stepdaughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather was placed at Madelayne Court after being in the hospital as he kept falling and my mother could no longer help him at home. He was treated very well and although unfortunately, he died within a few months of being there, he was treated with dignity and the care he received was fantastic.
Every carer we met was very caring and respectful and looked after him so very well.

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Review from Suzi A (Daughter of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for nine months and to see her so settled reaffirms this is the place for her. Residents are treated as individuals, with dignity and respect. Management and staff are always welcoming and happy to answer any queries and address any concerns.
Mum enjoys a range of activities
as well as the company of fellow residents. All her needs are met 24 hours a day, ensuring her safety and wellbeing, something I (along with various carers) found to be extremely challenging in her own home.
Madelayne Court has enhanced the quality of both mum's life and mine.

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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Madelayne Court Care Home is calculated as follows: ( (176 Excellents x 5) + (17 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 214 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.759 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 17 Positive Reviews ÷ 22.4 = 0.759

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

Meet the Team (11)

Hannah

Hannah Charlton

Job Title: Home Manager

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.


We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.

Tracey

Tracey Wash

Job Title: Deputy Manager

Joined: 2011

I have been a Deputy Manager at Madelayne Court since 2011.


The best thing about my job is that I get to be a part of an amazing team at Madelayne.


I have been given an award for employee of the month, and that was such an honour to receive.


When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.


The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.

Paula

Paula Loble

Job Title: Care Team Leader

Joined: 2019

I started working at Madelayne Court in 2019 as a Care Team Leader.


The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.


The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.


In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.

CJ

CJ Spurgeon

Job Title: Head Chef

Joined: 2021

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.


I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.


The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.


The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.

Abbie

Abbie Charlton

Job Title: Lifestyle Coordinator

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.


The best thing about my job is hanging out with all the residents.


I’m working towards my apprenticeship in Level 2 in Adult Care.


When I have some spare time, I like to cook and shop.

Jyoti

Jyoti Fisk

Job Title: Home Administrator

Joined: 2012

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.


The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.


The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.


A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.


In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.

Kerry

Kerry Davies

Job Title: House Keeper

Joined: 2008

I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.


I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.


The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families, too.


Fun fact about me: the first time I went on a plane was in my 30s.


In my spare time, I love spending time with my family, watching documentaries, and reading books.

Arsh

Arsh Patel

Job Title: Care Team Leader

Joined: 2023

I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.


I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.


In my spare time, I enjoy long walks with my wife and spending time with friends.


A fun fact about me is that I’m not good at dancing.

Jaimon

Jaimon Joseph

Job Title: Care Team Leader

Joined: 2021

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.


The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.


In my spare time, I love to cook, read, and do some writing.


A fun fact about me is that I cook an amazing Gulabu Jamu.

Chris

Chris Sims

Job Title: Care Team Leader

Joined: 2019

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.


The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.


In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.


A fun fact about me is that I collect meerkats.

Sibi

Sibi Varghese

Job Title: Care Assistant

Joined: 2022

I started working at Madelayne as a Care Assistant in 2022.


The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.


In my spare time, I enjoy playing sports like football and tug of war.


A fun fact about me is that my team and I represent Chelmsford in the tug of war.

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