Madelayne Court Care Home, Chelmsford, Essex
Madelayne Court Care Home, Chelmsford, Essex
Madelayne Court Care Home, Chelmsford, Essex

Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.

Group: Runwood Homes Ltd

Person in charge: Erin Ruck (Acting Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 112 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages from 55 to 100.

Single Rooms: 112

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Madelayne Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Madelayne Court Care Home has a Review Score of 9 (8.978)

The Review Score of 9 (maximum of 10) for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Madelayne Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.398 for Madelayne Court Care Home is calculated as follows: ( (80 Excellents x 5) + (72 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 166 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.58 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22.4 positive Reviews (112 registered maximum number of service users ÷ 5). 13 Reviews ÷ 22.4 Target = 0.580

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Madelayne Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Madelayne Court Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Happy with my father's care. If there is a problem it is dealt with asap. I get along with all the staff that tend to dad, very happy with everyone I know.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has dementia and has been here for more than five years.
On the whole, she is cared for well. Initially, she was active but needed entertaining. She has been given good nutrition and has been kept clean.
The staff are very caring and thoughtful. Her medical needs have been monitored thoughtfully and she has had trips to hospital.

How likely would you be to recommend Madelayne Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Since my mother has been in Madelayne Court I feel that she has been comfortable. All of her needs are seen to. Anything that has been asked of the staff or managers, they have made sure that it has been done. The home is comfortable, clean and well presented. We could not wish for a better place for our mum to be in. I would definitely recommend this facility to others.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I visit Mum on a regular basis.

Mum is cared for and her needs/requirements are met by all participating staff.

The staff are friendly and always willing to help.

The care home, and Mum's room are kept very clean and presentable at all times.

I often assist Mum with her lunchtime meal and I have to say that the standard of food and choice available is very good.

Any concerns are dealt with by the staff/management quickly and in a very professional manner. Madelayne Court is a pleasant care home set in light and bright surroundings.

How likely would you be to recommend Madelayne Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our mum has been in Madelayne Court for over two years. We have been very pleased with the care and attention she has received. The staff are very caring and friendly towards mum and us as a family. It is kept very clean and the facilities good, all the residents seem very happy which is good to see.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My stepfather was placed at Madelayne Court after being in the hospital as he kept falling and my mother could no longer help him at home. He was treated very well and although unfortunately, he died within a few months of being there, he was treated with dignity and the care he received was fantastic. Every carer we met was very caring and respectful and looked after him so very well.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were made to feel extremely welcome on our first visit prior to my relative moving in, we were shown around the whole of the home.
The food is very good, lots of fresh vegetables and a varied menu. My relative is very happy with everything. Staff and management are always on hand to answer any questions and the quality of care is exceptional.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has been a resident for nine months and to see her so settled reaffirms this is the place for her. Residents are treated as individuals, with dignity and respect. Management and staff are always welcoming and happy to answer any queries and address any concerns.
Mum enjoys a range of activities as well as the company of fellow residents. All her needs are met 24 hours a day, ensuring her safety and wellbeing, something I (along with various carers) found to be extremely challenging in her own home.
Madelayne Court has enhanced the quality of both mum's life and mine.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Having visited my relative at least once a week she has been here since Dec 2016. I have found most of the staff caring and helpful most of the time. I have attended some of the relative meetings held each month and found them useful, general problems are missing laundry/clothes etc the major problem I had, the carers did try to rectify but when I met with management the problem was dealt with on the day!!
A happy atmosphere is always met with a smile or hello from all workers. The best room is the tea room called "Sweet Memories" for visitors to chat with residents lovely!

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

We don't think that there is a perfect care home at the moment in England.
Madelayne Court, we think, is as good as it gets. The staff are, on the whole, excellent and very caring.
Unfortunately, as is with care homes, staff turnover is high but the new recruits seem to come in and do their best.
The food is pretty reasonable and the menus are posted weekly, so we can monitor what is being eaten by our relative. When we have had any problems they have been sorted out fairly quickly.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother was admitted into Madelayne Court in Chelmsford nearly 19 months ago after suffering from a major stroke. She was also getting dementia.
The affection, love and care that mum was given was absolutely brilliant. Lovely, kind, caring staff. The homes standard for cleanliness is absolutely brilliant. Come to the end of her life, she was treated with absolute dignity. Mum liked it there. Gret all round.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care provided to my mother was exceptional. She was treated with respect, warmth and affection throughout that time that she was resident in the home.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to commend the staff of Madelayne Court for the standard of care they showed my husband until he sadly passed away at the end of January. The staff were so attentive and went above and beyond their duty of care. They were always welcoming to myself and my family. I would like to say a big thank you for making his last few weeks comfortable.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been cared for at Madalayne Court for the past eight months, during that time she has had wonderful care and attention. The staff have paid attention to her own particular likes and needs. The whole property is clean, well maintained and always open for visits whenever we wish to see mum. The staff are fantastic all of them cheerfully acknowledge mum as they pass by. This has made such a possibly difficult time for the family so much easier to bear and we are truly grateful and thank them whole heartedly.

How likely would you be to recommend Madelayne Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Madelayne Court Care Home