Madelayne Court Care Home

School Lane, Broomfield, Chelmsford CM1 7DR
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9.5 87 Reviews
  • Madelayne Court Care Home, Chelmsford
Madelayne Court Care Home is situated on the outskirts of Chelmsford. The busy town centre is nearby and so you have a peaceful location and all the amenities of a thriving town.

Madelayne has a wonderful friendly atmosphere, with activities that are designed to stimulate, amuse and entertain all of those cared for. As an example the home has raised flower beds for ease of gardening, so you can really enjoy the outdoors.

A warm welcome awaits all visitors at Madelayne Court. Whilst rooms are decorated and furnished, carers await those precious items that mean so much to turn their home into your home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 112 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1375 – £1510
  • Self-Funded Residential Dementia Care: £1375 – £1510
  • RESPITE Self-Funded Residential Care: £1475 – £1610
  • RESPITE Self-Funded Residential Dementia Care: £1475 – £1609

These prices are only a guideline, please contact Madelayne Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Hannah Charlton (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2006
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (104)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (104)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Parking

  • Dedicated parking for all residents, relatives and visitors.

Madelayne Court Care Home Reviews (87)

9.5

Madelayne Court Care Home has a Review Score of 9.5 (9.481) out of 10, based on 19 reviews in the last 2 years.
Over all time Madelayne Court Care Home has 87 reviews.

Overall Experience
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  • 26
  • 1
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Date Published
  • 87
  • 9
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Reviewer Connection to Madelayne Court Care Home
  • 36
  • 15
  • 12
  • 5
  • 2
  • 2
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 87, showing 1-20
Review from Ken C (Son of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care my Mother is receiving at Madelayne Court. The staff are attentive and are always putting on activities. They keep me informed of any changes with Mum's health which is reassuring. Another great touch is they take them on outings which my Mum enjoys. Thank you to
everyone at the home.
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Review from Gillian S (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wife of resident, the home is always spotless, cleaned every day. Staff are always very friendly, supportive and caring, nothing is too much trouble. Management excellent, always make time to see the residents every day if they are ok.
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Review from Marcia W (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute my husband went into Madelayne Court, he has been relaxed and content. Without exception the staff have been really fantastic, accepting of his funny little quirks, they obviously know each of the residents, and treat them as individuals. I was impressed with the degree of dignity shown
to residents at all times. Thank you one and all for the love and care you extend to my husband and our family. I never expected to be able to hand over his care and feel happy.
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Review from Ricky T (Friend of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
madeline court care home I highly recommended and is to high standards, always clean and friendly staff , people always friendly
10/10 can't recommend enough ,rooms are so big and they have all facilities ,
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Review from Gary P (Nephew of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle had been a resident of Madelayne Court for twenty eight months up until his passing. Throughout this period my brother and I saw only the most genuine levels of empathy and care from everyone, this includes the team on the floor and the domestic staff.
Prior to my uncle residing at MC, my
brother and I had visited many homes and it is our opinion that the service, conditions and care levels provided by it's management and staff are exceptional. We would both highly recommend this care home.
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Review from Stephen G (Son of Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently moved into Madelayne Court Care Home. The initial tour of the premises was excellent and it was with confidence. I was happy for my mother to be accommodated there.The friendliness and knowledge of the staff along with the overall cleanliness and comfort of the bedrooms and communal
areas, again confirmed my confidence. Overall a very professional caring environment!
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Review from Sarah J (Friend of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't recommend enough. The care home friendly staff. Rooms are nice and big. Can't find any fault, very clean to high standards, the staff more then helpful. If you looking for care home for loved once definitely would recommend Madeline Court.
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Review from Neil D (Partner of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an excellent care home and I cannot fault it in any way. They are caring highly competent and keep the residence extremely clean and in excellent condition.
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Review from B C (Husband of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been a resident here from 12 weeks and while she is not entirely happy, I mostly am. I do find that there could be more staff especially at weekends, on the whole I am pleased she is being looked after.
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Review from Lorraine S (Daughter of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the accommodation seems to be kept clean and tidy however the residents are not changed regularly enough in my opinion. It often stinks as soon as you walk along the corridors, to the point of gagging. My mother was often soaked through when we visited. I spoke to other families who had the
same complaint. It would be nice (if hopeful!) to have better staff retention and much higher training standards but the system seems to be deliberately going to pot. Also, Coronation St blaring from the TV is appalling entertainment for anyone, let alone dementia patients. Calming nature programs or music from the 1950s/60s or anything calming would be much more appropriate.
Reply from Hannah Charlton, Home Manager at Madelayne Court Care Home

Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we take your concerns very seriously. Please know that we are committed to providing the best care possible and we are actively working to address the issues you've raised. We value your input and will make all necessary efforts to ensure that improvements are made.

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Review from Edwina H (Daughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank all the staff for the wonderful care they gave my mum. She was lucky enough to die at home. Madelayne Court was her home for the last year of her life, and there she felt, safe cared for and very happy. Thank you for looking after Mum and making all who knew her so welcome.
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Review from David M (Son-in-law of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff at Madelayne Court enough for the sensitive and caring way they looked after Mum for the time she was with them, which was almost a year.
The staff are very approachable and the carers know the residents in their care very well and treat them as people, not just residents.
They also treat visitors in the same manner and we got to know a lot of the staff very well. They are very approachable and always happy to discuss anything you might want to. Even if it's just a chat.
I would definitely want to be a resident here myself if I ever needed this type of care.
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Review from M E (Daughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother was extremely well cared for by the staff at Madelayne Court. They are a very professional team who really care about all of their residents. Mum had a lovely bedroom always well presented and very clean.
When she was still well enough, she was able to participate in a range of activities
including day trips.
All of the family were very well informed about Mum throughout her stay and we were always made very welcome whenever we visited.
I was always very happy that Mum was being well looked after and I would unreservedly recommend Madelayne Court.
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Review from Susan S (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived at Madelayne Court for 2 years and every day she is made to feel at home by all the staff. There are many opportunities for social interaction/activities and this helps Mum settle. My father and I visit regularly and again are made very welcome. All staff I have met are dedicated and
the management team are very effective and keep me informed of any change with my mum. Thank you.
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Review from Brenda H (Wife of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Madelayne Court gave myself and husband a wonderful five-star event for us to celebrate Valentine's Day together. Fantastic decorated table, five-star service and food. A red rose for me to take home. A very warm welcome from the manager and her hardworking events team. The Ritz could not have done
better. Best Valentine's Day ever.
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Review from Julie B (Wife of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Third-floor staff have been superb at looking after my husband, who had multiple strokes last week.
Cannot praise them highly enough.
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Review from David W (Son of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to the home during the Pandemic, and I have to say the care and love she received was wonderful. My mum was cared for and looked after by the amazing staff and the management team, which were wonderful.
Many times over the last two and a half years, we came in, and she was always clean
and happy.
She passed away in November this year, but I can't fault the team for their kindness and attention to looking after the residents and the visitors.
I recommend this home to anybody who needs the care and support like my mum received.
Thank you so much to the team at this very difficult time. I've spoken to a variety of staff recently, so you know who you are.
Thank you once again from the whole family.
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Review from J P (Daughter of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive staff, treated my mum like she was special, as are all residents I am sure.
Just a wonderful place.
Thank you so much!
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Review from H B (Daughter of Resident) published on 6 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father had terminal cancer, was treated like an imbecile, and left in his own excrement for hours. No response to the help call button - that’s when it could be reached as all his items were usually moved so he couldn’t get to them and power to his personal TV, radio and fridge kept being turned
off. Despite making a request to the deputy manager for some intervention, I had to stick a handwritten note to the wall above the plug, to little effect! Apparently, he couldn’t join in the activities because they didn’t have enough wheelchairs. I provided them with four that were kindly donated to me by strangers on local social media hubs. Like his clothes, rugs, watch, caps, and a tea mug (which was a personal favourite) they all went missing. His vitamins were confiscated despite his specialist and doctor saying could have them. Apparently, they were dangerous if anyone else came into his room and took them. Sweets were okay though! (Diabetics?) The list goes on. Wouldn’t recommend to my worst enemy.
Reply from Hannah Charlton, Home Manager at Madelayne Court Care Home

Thank you for your review. We are very sorry that you have had this experience at Madelayne Court. We do our very best to ensure each and every resident is treated with the utmost respect and have the highest quality service possible. Should you wish to speak to a member of the team further please contact feedback@runwoodhomes.co.uk.

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Review from S D (Granddaughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the team at Madelayne Court. They know my nan very well, highlight any concerns they have at the earliest opportunity and communicate well. Friendly, knowledgeable and helpful - what more could I ask for? To know she has been somewhere safe and caring has been a huge relief and reassurance.
Reply from Lee Evans, Home Manager at Madelayne Court Care Home

Thank you for the positive feedback. It is good to know that we are providing the appropriate level of care in a kind and compassionate way.
We are very thankful for the lovely comments.

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Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Madelayne Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.677 for Madelayne Court Care Home is calculated as follows: ( (186 Excellents x 5) + (19 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 226 Ratings = 4.677
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.804 Points relating to the number of positive Reviews for Madelayne Court Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4. 18 Positive Reviews ÷ 22.4 = 0.804
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (11)

Hannah

Hannah Charlton

Job Title: Home Manager

Welcome to Madelayne Court. Thank you for taking the time to consider this care home. My name is Hannah Charlton, and I am proud to be the Registered Manager of Madelayne Court. If you view our home, you will experience how much care and dedication we offer our residents. We strive for perfection and aim to achieve excellence. We are a large home, but we have a homely, friendly, inviting environment.


We welcome guests to visit at their convenience and we look forward to greeting you all with a warm friendly smile.

Tracey

Tracey Wash

Job Title: Deputy Manager Joined: 2011

I have been a Deputy Manager at Madelayne Court since 2011.


The best thing about my job is that I get to be a part of an amazing team at Madelayne.


I have been given an award for employee of the month, and that was such an honour to receive.


When I’m not working at Madelayne, I enjoy working in my garden, shopping, and playing golf, as well as having my grandkids around.


The fun fact about me is that I have had a hole-in-one and had an eagerness in golfing.

Paula

Paula Loble

Job Title: Care Team Leader Joined: 2019

I started working at Madelayne Court in 2019 as a Care Team Leader.


The best thing about my job is interacting with people and feeling like I have made a positive and meaningful impact on their daily lives.


The fun fact about me is that I have enjoyed the Lost series, but I’m still trying to understand the finale.


In my spare time, I enjoy genealogy, gaming, making jewellery, knitting, and crochet.

CJ

CJ Spurgeon

Job Title: Head Chef Joined: 2021

When I joined Madelayne Court in 2021, I started off as a kitchen assistant, but now I’m Head Chef which I love doing.


I got awards for taking part in Chef of the Year and being Employee of the Month, which was really lovely to get.


The best thing about my job is trying our new recipes and hearing the residents like the food I make.
When I’m not cooking, I like gaming, decorating my home, as well as gardening.


The fun fact about me is that I have met CJ Jackson, who is the CEO of Billingsgate Seafood School.

Abbie

Abbie Charlton

Job Title: Lifestyle Coordinator

I have just started working at Madelayne Court this year as a Lifestyle Coordinator.


The best thing about my job is hanging out with all the residents.


I’m working towards my apprenticeship in Level 2 in Adult Care.


When I have some spare time, I like to cook and shop.

Jyoti

Jyoti Fisk

Job Title: Home Administrator Joined: 2012

I started at Madelayne Court as a carer in 2012, and now I’m the Administrator of the home.


The best thing about my job is that I get to meet new families as they come in, and my door is always open for staff and families to have a chat with.


The award I have won is Employee of the Month for December 2023, and I was very overwhelmed by this award.


A fun fact about me is that growing up, I used to live in Papua New Guinea, which is just above Australia.


In my spare time, I enjoy meeting up with my family, going on the back of my husband's motorbike, and watching movies.

Kerry

Kerry Davies

Job Title: House Keeper Joined: 2008

I started working at Madelayne in 2008. In my time at home, I have gained experience in a number of roles and have achieved NVQ 2 qualifications in team leading and health and social.


I love working at Madelayne and feel the home is not only a workplace but a family support unit for all staff and residents.


The thing I like most about my job is being a part of the team and making a difference to not only the residents but the families, too.


Fun fact about me: the first time I went on a plane was in my 30s.


In my spare time, I love spending time with my family, watching documentaries, and reading books.

Arsh

Arsh Patel

Job Title: Care Team Leader Joined: 2023

I started as a care assistant in 2023, and now I’m working as a Care Team Leader at Madelayne Court.
The best thing about my job is that I get to help residents in need and try to make their lives a bit better and make them smile a lot.


I have had an award of employee of the month, which I never thought I would get, and I was very happy to receive this.


In my spare time, I enjoy long walks with my wife and spending time with friends.


A fun fact about me is that I’m not good at dancing.

Jaimon

Jaimon Joseph

Job Title: Care Team Leader Joined: 2021

I have been working as a Care Team Leader for about 3 years. I transferred to Madelayne Court this year as I wanted to be part of the Madelayne Team.


The best thing about being a Care Team Leader is that I get to observe people, and I’m a good listener.


In my spare time, I love to cook, read, and do some writing.


A fun fact about me is that I cook an amazing Gulabu Jamu.

Chris

Chris Sims

Job Title: Care Team Leader Joined: 2019

I have worked at Madelayne since 2019 as a care assistant; I’m also working now as a Care Team Leader.


The best thing about being a care assistant is that I get to look after my residents and hear all their fun stories.


In my spare time I enjoy cooking, gardening, and going to the pub for a pint or two.


A fun fact about me is that I collect meerkats.

Sibi

Sibi Varghese

Job Title: Care Assistant Joined: 2022

I started working at Madelayne as a Care Assistant in 2022.


The best thing about my job is that I like making good relationships with residents and other staff members.
I was an employee of the month, and I got an award for passing my probation after 6 months.


In my spare time, I enjoy playing sports like football and tug of war.


A fun fact about me is that my team and I represent Chelmsford in the tug of war.

Frequently Asked Questions about Madelayne Court Care Home

What types of Care is Madelayne Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Madelayne Court Care Home have?

There are 104 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Madelayne Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Residents Internet Access are some of the Facilities & Services.

How far is Madelayne Court Care Home to the centre of Chelmsford?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madelayne Court Care Home to verify any information. View our terms and conditions. Madelayne Court Care Home has an Enhanced Service - more info.