Mundy House Care Home

Church Road, Basildon SS14 2EY
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9.9 220 Reviews
  • Mundy House Care Home, Basildon
Mundy House care home in Basildon, Essex offers a welcoming home for care home residents needing support.

Caring, qualified staff ensure care home residents receive high quality care.

Residents can choose from a wide range of activities to suit their interests and hobbies.

Tasty, healthy food is served that meets each resident's dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

fee may vary and can be negotiable depends on needs

These prices are only a guideline, please contact Mundy House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • PermaCare Limited

Person in charge

  • Josi George (Manager)

Local Authority / Social Services

Admission Criteria

  • private, local authority NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (50)

Parking

  • car park available

Mundy House Care Home Reviews (220)

Total of 220, showing 201-220
9.9

Mundy House Care Home has a Review Score of 9.9 (9.943) out of 10, based on 43 reviews in the last 2 years. Over all time Mundy House Care Home has 220 reviews.

Overall Experience

  • 169
  • 48
  • 3
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Date Published

220
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177

Review from Roger L (Resident) assisted by family/friend published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff extremely helpful. Food excellent. Plenty of activities if you wanted to do them. I enjoyed my stay very much and look forward to going back.

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Review from L D (Son of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, helpful staff and really good food made my stay really enjoyable.

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Review from Jean B (Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went into 'Mundy House Care Centre' following an operation whilst my family put a care package in place to enable me to return home. Many dementia patients and the staff, carers, domestic and catering staff were very patient and helpful knowing us all by name. Although there was the overbearing smell
of urine, the cleanliness seemed good. The food seemed to be dependent on the chef/cook on duty that day with one providing home cooked meals including cakes and fresh sandwiches and the small desserts were very poor with little choice and quantity. This seemed to be at the weekend when staff were "thin on the ground" and the tables had not been cleaned after lunch. Overall, for me, the boredom was very difficult and I left for those reasons. In the rooms, one had to ask inmates who did not suffer from dementia for water.

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Review from J B (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum moved into Mundy House in April 2015. She suffers from dementia and throughout her stay has received the best care I could wish for. My father is able to spend all day with her, which is a great comfort to both of them and all staff have been very kind to him at all times even arranging
a party for his birthday, which was beyond the call of duty! I would like to give special thanks to the management and senior staff, including the entertainment team who are all so kind and dedicated and kitchen staff who always make a special effort when mum's appetite is so poor. Huge thanks to all at Mundy House!

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Review from Kenneth B (Husband of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since March 2015. She suffers form advanced dementia. Her physical condition has improved immensely in this time due to excellent care. I visit every day, her room is very good, clean, and comfortable.
My wife has always been a very independent and modest person, the caring
staff help with this in every possible way. There is a lovely garden and good entertainment provided, my daughter and I take her out regularly, weather permitting, and I feel she is on the whole, happy with the situation.

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Review from Roy T (Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Mundy House for 6 weeks. Received excellent care and support. Having never stayed in a care home before I am grateful for the service I received from Mundy House staff and manager.

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Review from Pauline T (Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. It is full of warmth and love. I love the activities and the singer. I am very happy here. Staff and management are lovely.

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Review from Maud S (Resident) published on 8 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, the entertainment is excellent. I enjoy the meals and sing songs and party's. Friendly staff, very kind and efficient.

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Review from H M (Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy it here, the food is great and the staff are kind and helpful to me. I like the activities and variety is great. It's very homely and lovely surroundings nothing is too much trouble for the staff and management.

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Review from Paul (Son of Resident) published on 26 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia and my mother is a resident at Mundy House. My mother is 79 and has Parkinson’s disease. Since living at Mundy House my mother’s happiness has improved incredibly; he tells me so and I can hear it in her voice. Each time I telephone the home, the staff go out of the way to ensure
my mother is comfortable and undisturbed so we can chat freely. My mother came to MH from a difficult home situation and the care home has been, and continues to be, good for her. My mother arrived at MH on a temporary basis but has made the decision to stay for the long term; a testimony to how positive she feels about the home considering her condition. I have full confidence in the staff and facilities of Mundy House and would happily recommend this care home.

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Review from Mary S (Friend of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Mundy House several years ago, this lady I visited died. By then some of the residents used to look forward to me going around, talking to them and sharing some jelly babies because the soft sweets weren't such a risk as other sweets so regards to them being able to swallow them in safety
and everybody seems to like them. I visit every other Tuesday.
Now I would like to point out how wonderful the staff, the care and compassion is. Also respect and patience they show towards the residents, especially when sometimes dealing with a distressed person, likewise the residents seem to be in very good and caring hands and very happy and content!

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Review from Richard N (Son of Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mundy House provided a warm and welcoming environment, the rooms are relatively well appointed serving all my mothers basic needs, and encouraged her to bring in her own possessions to personalise her own space. The food is nutritious and every effort is made to cater to individuals with special dietary
needs. i.e providing regular snacks and drinks if any of the residents cannot eat a full meal or leave their room. The protocol regarding safeguarding is excellent, when my mother was unable to eave her room for many months; regular checks were made to ensure her wellbeing and safety. The staff did their best to support her during this time both practically and emotionally to try and keep her spirits up. The carers and the manager were caring and professional providing my mum with the best of both worlds, excellent professional care and at the same time providing her with the warmth of personal interaction. The manager was really caring and professional, trying to accommodate all of my mothers needs where possible and always interacting with her when he was on duty and taking a personal interest in her welfare. All the staff at the home were absolutely fantastic during my mothers last few days before she passed away, always ensuring that she was never left alone and providing emotional support me and my family. I could not have managed without them and I am eternally grateful.

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Review from D T (Granddaughter of Resident) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my grandmothers birthday and Mundy House made a special effort to give her a lovely day. They did a birthday party for her with flowers, a cake, a teddy and plenty of food with tea and coffee for her and guests. The staff were helpful and made us all feel very welcome. They did an amazing job
to make her day very special.

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Review from S K (Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like Mundy House.
I danced a lot at Xmas and New Year time.
The staff are excellent.
They care for me.

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Review from Colin B (Son-in-law of Resident) published on 1 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife and I regularly visit her Mother in Mundy House (at least weekly, on different days). Her other Daughter visits regularly on a Sunday.
We have always found the Staff and Carers very helpful and kind to all of the residents. My Mother-in-Law is extremely happy and has drastically improved her
personal attitude to life since she has been in Mundy House.
She likes all of the Staff and has made friends with the other residents.

Reply from Josi George, Home Manager at Mundy House Care Home

Colin, thank you for taking the time to write this review. We are pleased to hear that your mother-in-law is happy at the home and that she has established some valuable friendships with the carers and other residents. We aim to provide the best possible standard of care for our residents and it is great to receive feedback that we are achieving this.

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Review from Richard T (Son of Resident) published on 1 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's health has actually improved considerably since becoming a resident at Mundy House.
It is a massive relief for the family knowing he is in such good hands.
Regular good food from number 5 rated kitchen from the hygiene standards agency is all part of the experience my father enjoys. Rooms
are adequate and staff very friendly...


Keep up the good work,
Thank you Mundy house.

Reply from Josi George, Home Manager at Mundy House Care Home

Richard, thank you for taking the time to write this review. Our friendly team at Mundy House strive to create a pleasant dining experience for our residents through serving them three nutritious, high-quality meals a day. We are pleased you are happy with the standard of care your father is receiving.

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Review from Margaret H (Daughter of Resident) published on 1 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been a resident in Mundy House, she has had the best care that we could hope for. The manager is always very helpful if we have any queries regarding Mum. The staff are very caring also.

Reply from Josi George, Home Manager at Mundy House Care Home

Thank you for taking the time to leave this review Margaret. It's so pleasing to hear that your mum is enjoying her time at the home. Maintaining the positive mood of our residents through our compassionate and high-spirited staff is extremely important to us at Mundy House and it's great to hear you have noticed how welcoming and pleasant they are.

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Review from Rob T (Son of Resident) published on 1 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father has been a resident of Mundy House for a little over a year now and I have to say that everyone involved with the running of this home has the best interests of the residents at heart.
My Father suffers with dementia as well as a number of other illnesses and the core staffs assigned to look
after him on a daily basis are first class caring individuals who will go out of their way to make him feel comfortable and more importantly comforted when he feels confused.
All involved in the running of Mundy House face challenges every day with so many different types of care required for their residents, but my experience of the way they handle themselves whilst working with very limited budgets is extremely pleasing. I am so glad that my Father is part of this lovely little home.

Reply from Josi George, Home Manager at Mundy House Care Home

Thank you Rob for sharing your review with us. At Mundy House, we aim to ensure that our residents are cared for with the utmost kindness through employing a team of friendly, attentive and sympathetic staff and we are glad your father feels so comfortable.

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Review from Gill B (Regular Volunteer) published on 21 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attend the home on a weekly basis and find the staff to be attentive and caring. The home is very clean and all residents are treated with dignity and care. Should the need arise I would seriously consider recommending/using the centre to friends and close family.

Reply from Rebecca Green, Media Assistant at Mundy House Care Home

Gill, thank you for taking the time to write this review. Our team of staff at Mundy House are committed to maintaining a pleasant living environment for all and we are glad to hear you are happy with the high-standard of care being delivered.

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Review from Ray C (Son of Resident) published on 18 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Parents went in there in Oct 13 and my Mum passed in Feb 14 my Dad is still in there. I have found the home mindful of the needs of my Dad and when things need to happen for him they do. I only have to mention it once to the staff and it's sorted, it's a great weight off of my mind. He is now 89.
There have been management changes since he went in and the now Manager is a kind and caring person who is not averse to assisting with the care . They have commenced a programme of repairs and changes to the home which have improved the fabric of the building and interior, but it's really down to the staff - I have nothing but praise for them, they work tirelessly to give my Dad a good rest of life for him, the care shown when my Mother passed was second to none. They have an amazing entertainment woman who sorts out the activities. Dad loves the food and Mum thought it was a hotel when she first went in there. I would recommend giving this one a look if you need a caring home for your relative.

Reply from Rebecca Green, Media Assistant at Mundy House Care Home

Ray, thank you for taking the time to write this lovely review. We strive to achieve a consistent high standard of care across all our homes and our staff at Mundy House are committed to ensuring a relaxed and pleasant living environment for all. Our dedicated Activity Coordinator is efficient in organising a range of interesting activities for our residents and we are pleased to hear of your parent's involvement and engagement in them.

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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for Mundy House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Mundy House Care Home is calculated as follows: ( (488 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 513 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mundy House Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (1)

Josi

Josi George

Job Title: Home Manager

Joined: 2004

The Registered Home Manager, Josi George, has a passion for the care of older people, he works alongside his staff to ensure they offer the best in individual care for the residents. He achieved Level 5 in Leadership and Management in 2016. Also, he completed the My Home Life course for the Care Home Managers in 2016 conducted by the Essex Local Authority. Josi also has NVQ level 3 in Management, health & social care along customer care. He has also completed training courses in all mandatory subjects in the past and will continue attending all Healthcare Management Solutions own courses.


Josi has achieved Champions in Dementia through the Alzheimer’s Society and is a trained trainer for Dementia care. Josi has 20 years of experience in care and he has been the manager of Mundy House since 2014.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mundy House Care Home to verify any information. View our terms and conditions. Mundy House Care Home has an Enhanced Service - more info.