The New Deanery

Deanery Hill, Bocking, Braintree CM7 5SR
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9.8 101 Reviews
  • The New Deanery, Braintree
The New Deanery is a 93-bedroom care home set in glorious six-acre grounds, situated in Braintree. The home provides a safe and secure “home from home” environment.

With an award-winning Chef and Activities team, residents can enjoy exceptional dining experiences and engaging activities carefully planned to keep them engaged.

The care home also features a BBQ pit, perfect for warm outdoor gatherings, an onsite Minibus for convenient local community outings, and a Joy Birds Dementia Friendly Club that encourages inclusivity.

With activities available every day, an onsite Café/Bistro and a dedicated Hairdresser, residents' needs are catered to. Residents and family members can relax in an array of spaces, such as the quiet lounges, and a banquet hall is available to cater to special occasions. The New Deanery Care Home is also home to 8 charming and friendly peacocks.

Experience comfort, happiness and cherished memories at The New Deanery Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact The New Deanery to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Marlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (89)

Visiting

  • Family and friends always receive a warm welcome.

Parking

  • There is ample on-site parking.

The New Deanery Reviews (101)

9.8

The New Deanery has a Review Score of 9.8 (9.783) out of 10, based on 31 reviews in the last 2 years.
Over all time The New Deanery has 101 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The New Deanery
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Total of 101, showing 1-20
Review from L W (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into The Deanery as a resident due to an emergency situation when she became ill. The staff were absolutely fantastic, friendly, welcoming & reassuring towards her & us as a family.
Through - out mums time as a resident she received excellent first class care. Staff were extremely kind,
patient, friendly & professional.
All her physical & mental health needs were met. Mum had a restricted diet which the catering staff facilitated ensuring her nutritional needs were met. Managerial staff were available to discuss issues & provide us with support throughout her stay.
Mum being at the Deanery was an excellent experience which I highly recommend.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience and your recommendation of our home. I couldn’t ask for better feedback.

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Review from A G (Sister of Resident) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Respite and subsequent end of life care for my brother over a 6-7 week period; Lovely, kind and human staff throughout the team from cleaning and catering through to management and all care levels. Cheerful when we needed our spirits lifting and quiet and respectful when end of life care was put in
place.
Aimed to cater for individual food requirements, very supportive and welcoming to family member on round the clock presence~couldn't have received a more compassionate experience.
Very helpful in mitigating shortfalls in communication and service from a previous care provider on several occasions, which would have had significant impact on the end of life situation without the management staff's timely interventions. For that we are very grateful as a family, that we could ensure the end of life experience that he deserved and received at the New Deanery.
Reply from Rachel Marlow, Home Manager at The New Deanery

The New Deanery are honoured to have supported your brother and your family during such a difficult time. Thank you for these lovely words. Best Wishes.

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Review from Diana S (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care my mother is getting here. I am also impressed with the manager who runs an amazing team of carers. The carers are all amazing.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for your kind words! Best regards

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Review from Ronald L (Friend of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very welcoming the atmosphere was calm and friendly.
The whole place is run efficiently and the residence looked after very well.
Parking was easy. You are under no pressure to leave .The gardens are well maintained and a pleasant sanctuary to enjoy.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for taking the time to leave us a review and for such positive feedback. Warm regards

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Review from L G (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum settled into The New Deanery really quickly; she liked the caring staff and understood that they were there for her, day and night.
She was made to feel very welcome and was keen to tell me how friendly they all were. During the first week, Mum was seen by the district nurse (regarding underlying
health conditions); the chiropodist & had her first bath in over 5 years and visited the hairdresser!
Mum was gently encouraged to partake in some of the daily activity sessions, and this is where we find her most mornings, when we visit. She no longer says she is 'bored' or 'fed up'! I feel she is safe and well looked after.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home, we're so glad Mum is settled and enjoying everything The New Deanery has to offer. Best wishes.

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Review from A D (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I was invited into the New Deanery to celebrate mother's day with our mum. It was a lovely afternoon with beautiful home made cakes and coffee taken in the front reception room, which has been decorated. The New Deanery staff are so kind and compassionate.
Reply from Rachel Marlow, Home Manager at The New Deanery

We're glad you enjoyed the Mothers Day celebration and thank you for your kind comments about our home and the team. Best wishes.

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Review from Peter H (Cousin of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my involvement from November 24th to date, I was more than pleased with the kind and attentive help and guidance given to me by all your staff. Having been introduced to several of staff and a comprehensive tour I was more than pleased that we had decided on The New Deanery for my relative's onward
care. It was a relief to have greetings given by all staff on visiting and to be called by Christian name.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for taking the time to share your experience of our home. Warm regards.

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Review from M B (Daughter of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved into The New Deanery approximately 10 weeks ago, this has changed her life as living at home she was very lonely. She now has so much to do all the time, she attends activities every day, there is always something going on, and she has made friends and enjoys time with them. The staff are
all very professional and very caring. The family is kept informed about health and well-being. Mum receives excellent care. The food is lovely. The home is clean and tidy. Mum's room is lovely and she is very happy.
Reply from Hazel Joseph, General Manager at The New Deanery

Thank you for your wonderful feedback. We're so happy to hear that your mum is enjoying her time at The New Deanery and benefiting from all the activities and care we offer. I'll be sure to pass on your kind words to the team. Best wishes!

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Review from Fern C (Granddaughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandma is being very well looked after here. All the staff are amazing and we are very happy with her care! She is very happy being here and feels especially safe.
One member of staff in particular always brings a smile to all of our faces when visiting.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience. I'm really pleased to hear your feedback and we're delighted your Grandmother is happy.

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Review from C G (Friend of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was visiting my friend last month, who is a resident at The New Deanery Care Home. This is my third visit so far and I must say how incredible the staff are, the homes manager is an extremely lovely person who will do anything she possibly can to accommodate your needs. The senior carers are also
all very kind and hard-working. This home is an incredible place to spend time and my dearest friend is overjoyed with the service she receives. The New Deanery is surrounded by impeccably stunning grounds that are kept well maintained by a very friendly and polite young man. I will be recommending the home to any family or friends that are looking for exceptional service.
Reply from Rachel Marlow, Care Home Manager at The New Deanery

Thank you for sharing your experience of our home. It's wonderful to hear that your friend is so happy here and that you've had such positive visits.

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Review from Jack W (Grandson of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my grandad moved here, he has said how much he enjoys living here. Always great care given. The food is lovely. All the staff are wonderful, nothing is too much trouble. Activities has a great variety. He very much enjoys his garden view room.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home. It's great to hear your Grandfather enjoys his time with us here and we enjoy having him!

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Review from Joanne P (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mum has recently moved into The New Deanery. On the first day when we arrived, mum had such a warm welcome. We absolutely love it that mum is just up the road from us now. My daughter and I love to come and visit mum. The environment is beautiful, the gardens are stunning with established
trees and beautiful peacocks. The staff are all so nice, so kind and helpful. When we arrived to see mum she looked so cared for, she'd had her hair cut and blow dried. We are so happy with everything.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home. I am so pleased to hear that Mum is settling into life at our fantastic home and that you are pleased with our care and services. Warm regards.

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Review from J C (Friend of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, when visiting my friend at The New Deanery. I have been made welcome, such a friendly place. Staff are brilliant, nothing is too much trouble. Home is always clean (spotless), fab team of caring carers, hard working group, grounds well maintained. Menu choices is great, have had two booked
lunches which were delicious. Hope to have a room here one day when needed.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for such lovely comments about our home and our staff. Please do visit us again soon! Warm regards.

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Review from Diane W (Daughter-in-law of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to all the staff for the excellent refreshments and arranging my father-in-law's little tea party to celebrate his 91st Birthday. He had a lovely afternoon and was overwhelmed that all his family and neighbours came to see him. I would thoroughly recommend The New Deanery to anyone
considering residential care for a loved one. In the 3 months that my father-in-law has been there the care has been excellent. The staff are all dedicated, hard-working and caring, and do all they can to make the residents feel at home, we couldn't ask for anything more. The food is excellent too and everyone has said that my father-in-law looks better than he has in years. Thanks once again everyone.
Reply from Rachel Marlow, Home Manager at The New Deanery

We really do appreciate your support and are grateful for your kind review. See you soon, Rachel

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Review from S B (Friend of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see that my friend has thrived since has became a resident at The New Deanery. The staff are very kind and caring and most importantly, they make her feel wanted. She is very happy there. From outings, to activities, to personal care, nothing is too much trouble. It's remarkable to see how my
friend has gained strength and weight (she needed to), and confidence over the past year.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you so much for taking the time to leave a review, and such a kind one at that! I'm so pleased to hear how you feel your friend has thrived in our care as it is something we work very hard to ensure. Warmest regards.

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Review from George W (Son of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad had a fall at home and could no longer look after himself, so he needed to go into a care home. The staff at the New Deanery couldn't have been more helpful in transitioning Dad into his new life.
Dad hasn't got a bad word to say about the carers, and he says the food is excellent. But unfortunately
due to his dementia, he doesn't understand why he needs to be there, but hopefully, in the next few months, he will settle in, and become more involved in activities that are offered.
Reply from Hazel Joseph, General Manager at The New Deanery

Thank you for sharing your experience. We're so glad to hear that the staff at the New Deanery were able to make your dad's transition smoother and that he has had positive feedback about the care and food.

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Review from Heather D (Respite Resident) published on 25 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My three weeks in care were a new experience for me. I was looked after and every care was at my disposal. The staff were absolutely marvellous and were so helpful in everything they did. The food was excellent and anything I fancied was made available. I cannot thank every member of staff enough for
their care and devotion.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for this lovely review. We are so pleased you enjoyed your time at The New Deanery, we will pass onto our staff your kind words. Best wishes.

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Review from Tom M (Son of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at the home from November 2022 until she passed in July this year. From the very beginning the team have been so friendly and caring. It wasn't just the care they provided, the carers and housekeepers also built a friendship with Mum and me and we became part of the Deanery
family. The seniors have always been excellent, very professional, caring and well-organised. The food has always been excellent with a flexible, varied menu and excellent chef. The beautiful grounds and outdoor events are a real treat. The activity staff keep residents entertained with a daily schedule, always happy and so friendly. The care at the home really excelled when my mum became poorly, not only did they look after Mum, but they looked after me as well. Their love and emotions when Mum passed were genuine and very moving for my family. The care provided at this difficult time was outstanding. It was lovely having Mum in a care home where we were treated like one of the family.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our home. It was our absolute privilege to care for your mum and we thank you for your heartfelt words. Warm Wishes.

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Review from M M (Son of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in 4 weeks now and the improvement in him is amazing.
He's engaging with people again and looking so much like his normal self. The staff are brilliant with them both in their care and social interaction.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for your kind words. I am thrilled to hear that you feel your dad is flourishing in our care here at The New Deanery and settling in well. It is our pleasure to care for him. Warmest wishes.

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Review from Lucy W (Niece of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great atmosphere.
Staff fantastic.
As a family collective - we are very happy with our family member's care.
Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your experience of our wonderful home. I have to agree, our staff are fantastic, but I am so pleased that this is recognised by the relatives of those we care for too. Thank you again for sharing this review, warmest regards.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for The New Deanery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for The New Deanery is calculated as follows: ( (288 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 355 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The New Deanery is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (14)

Meet the Team (1)

Rachel

Rachel Marlow

Job Title: Home Manager Joined: 1999

Rachel has worked at The New Deanery for over 25 years, starting as a Care Assistant and progressing her career with various promotions as Senior Carer, Team Leader, Deputy and eventually Home Manager.


Rachels' dedication and commitment to The New Deanery is very special indeed, and her passion for her residents and staff can be seen in everything she does. Having constant leadership has led others at the New Deanery to follow in her footsteps and progress their careers at the home which in turn ensures our residents have a stable and consistent team to care for them.


When asked why she chose a career in care, she said, 'I just wanted to make a difference in the lives of the elderly.' We can certainly say she has done that and more in her quarter-century of caring for those living and working at The New Deanery.


Outside of work, Rachel is an avid cricket fan and enjoys travelling with her family and friends (but not her two furry friends, her cats Oscar and Smudge!).

Frequently Asked Questions about The New Deanery

What types of Care is The New Deanery registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The New Deanery have?

There are 89 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The New Deanery?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The New Deanery to the centre of Braintree?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The New Deanery to verify any information. View our terms and conditions. The New Deanery has an Enhanced Service - more info.