The New Deanery

Deanery Hill, Bocking, Braintree CM7 5SR
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9.8 101 Reviews
  • The New Deanery, Braintree
The New Deanery is a 93-bedroom care home set in glorious six-acre grounds, situated in Braintree. The home provides a safe and secure “home from home” environment.

With an award-winning Chef and Activities team, residents can enjoy exceptional dining experiences and engaging activities carefully planned to keep them engaged.

The care home also features a BBQ pit, perfect for warm outdoor gatherings, an onsite Minibus for convenient local community outings, and a Joy Birds Dementia Friendly Club that encourages inclusivity.

With activities available every day, an onsite Café/Bistro and a dedicated Hairdresser, residents' needs are catered to. Residents and family members can relax in an array of spaces, such as the quiet lounges, and a banquet hall is available to cater to special occasions. The New Deanery Care Home is also home to 8 charming and friendly peacocks.

Experience comfort, happiness and cherished memories at The New Deanery Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 93 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact The New Deanery to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Marlow (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (89)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (89)

Visiting

  • Family and friends always receive a warm welcome.

Parking

  • There is ample on-site parking.

The New Deanery Reviews (101)

Total of 101, showing 21-40
9.8

The New Deanery has a Review Score of 9.8 (9.783) out of 10, based on 31 reviews in the last 2 years. Over all time The New Deanery has 101 reviews.

Overall Experience

  • 85
  • 14
  • 1
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Date Published

101
6
18
31
70

Review from Hayley H (Granddaughter of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been so kind and caring towards my nan as well as myself and our family. Nothing is too much and they have gone above and beyond to ensure my nan settles and is happy. The staff treat every resident like there own family and it's truly so comforting to see. We are blessed to have found
this home! The activity team are also superb!

Reply from Rachel Marlow, Care Home Manager at The New Deanery

Thank you for your heartfelt review. We are deeply touched by your kind words about the care and support your nan and your family have received.

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Review from Joanne H (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home have been amazing. From the initial visit, they made my mum and us as a family welcome. They are kind, caring and very knowledgeable. Professional and yet with a warmth. The atmosphere in the home is great. Food is good with lots of alternatives and the activities put so much on.
They have done all they can to settle my mum in and she's very happy. Nothing is too much trouble for any staff member. Thank you.

Reply from Rachel Marlow, Care Home Manager at The New Deanery

Thank you so much for your kind words and taking the time to share your positive experience with us. We are delighted to hear that you and your mum felt welcomed and cared for.

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Review from Charlotte S (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. My mother is treated with kindness, respect and dignity by the most wonderful and caring staff. I can't thank you all enough, my mother is extremely happy and well cared for. Moving here is the best decision we ever made.

Reply from Rachel Marlow, Care Home Manager at The New Deanery

Thank you so much for your wonderful review. We're grateful for your kind words and are delighted that moving here has been such a positive experience for your family.

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Review from Claudette J (Friend of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fabulous place, the ambience and the staff are just wonderful, it is like a five-star hotel with a five-star service.
Our friend is so happy here and we know that to be true.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for your kind words and for entrusting us with their care. We're dedicated to providing nothing less than five-star service every day!

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Review from D B (Friend of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is everything you could ask for, excellent in every way. Well-staffed in beautiful surroundings. We were sad when our friend needed to be in a care home but know that she is well looked after by cheerful and helpful staff.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you so much for your kind words and for sharing your experience of our home. We are incredibly lucky to have such a wonderful, caring and dedicated team here and I am delighted that this shines through. Warm wishes, Rachel.

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Review from Jacqui C (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are attentive, there is a good mix of privacy and regular activities. There appears to be a recent focus on improvement, including redecoration. What is less clear is the desire and ability to extend social activities to exercise and external trips. More dialogue on medical issues would be
appreciated.

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Review from B K (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came on Mother's Day afternoon. Brought a tea of sandwiches, cake and sausage rolls. Used the cafe room which was lovely, very comfortable with welcoming staff. Tea and coffee available.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your Mother's Day experience with us! Providing a warm and inviting atmosphere is important to us and we're glad you had a pleasant time. We appreciate your feedback and hope to welcome you back again soon!

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Review from Jenny C (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came in to have dinner with Mum for Mother's Day. The staff could not do enough for us and served up a nice roast dinner and trifle for dessert. We also played dominos. Mum is very happy here and it makes us very happy that she is well cared for. All of the staff are really lovely.

Reply from Rachel Marlow, Home Manager at The New Deanery

Thank you for sharing your wonderful experience with us! We're thrilled that you chose to spend Mother's Day with us. It warms our hearts to hear that your mum is happy and well cared for at The New Deanery Care Home.

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Review from C H (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was found very poorly in the early hours of the morning. Staff rang 999 and an ambulance arrived and she was blue-lighted to hospital, where luckily she has recovered. Very grateful to the staff and their actions. Staff are very friendly and happy to know my mum is looked after.

Reply from Rachel Marlow, Home Manager at The New Deanery

We sincerely appreciate your feedback regarding the New Deanery Care Home. Warm regards.

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Review from C D (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased that my mum is looked after by the New Deanery. Her room is lovely and the quality of care is loving, thoughtful and responsive. I feel the carers and seniors really know my mum as a ‘person ‘ during this difficult phase of her life. As a daughter, I am welcomed, looked after and
kept informed in person or by email or telephone. Consistency of staff is important for my mum.

Reply from Chante Woodley, Marketing Coordinator at The New Deanery

Thank you for taking the time to leave a review. We're delighted to know that your mum is receiving loving, thoughtful, and responsive care at the New Deanery. At Gold Care Homes, we strive to provide exceptional service to all our residents.

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Review from Karen S (Friend of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today was the first time I’ve visited a resident so was unsure where to go, the manager took me to her room but then found she was in a church service downstairs! All staff I came across were extremely friendly and very clear that they loved the job, showing care and compassion to all the residents.

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Review from L L (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad moved just over a year ago from another home. He enjoys this home and had improved in himself and actually looks better and healthier. All members of staff who I have been in contact with have been extremely kind and caring and nothing to too much trouble.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

We appreciate you taking the time to leave us a review. At The New Deanery Care home our team members go above and beyond to ensure they provide exceptional care services to all our residents. Kind Regards.

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Review from Barbara B (Friend of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend of over thirty years whom I have looked after with care help in his own home for fifteen years. After two strokes and dementia, home help and him living alone became impossible. I was helped to get a place in St Mary's Court at The New Deanery care home. We have not looked back. The
location, the standard of the home and grounds are beautiful. The staff are like family. Happy and very caring. All residents look happy and there is plenty for them to do. I cannot fault the outstanding care.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

We appreciate you taking the time to write such a wonderful review of our home. We are glad to hear that you’re satisfied with the quality-of-care your friend received during their stay. At The New Deanery care home, we strive to provide exceptional care service to all our residents.
Kind Regards.

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Review from G S (Brother-in-law of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find The New Deanery to be a very good care home for my sister-in-law. She was in a poor way when she went in and has now put on weight and is a happy, cheerful and much healthier person than when she went to live there. The ratings I haven't ticked are ones I have not experienced for myself. Some
of the rooms are more spacious than the one my sister-in-law has.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you very much for your kind review about The New Deanery Care Home.
We are glad to hear that your sister-in-law has experienced positive changes since joining us. We appreciate all your input and will continue striving to provide the best care for all our residents. Kind Regards.

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Review from J E (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives is excellent. Following his bereavement, the staff go the extra mile to support his needs, both emotionally and physically. Medical needs are flagged up with the GP and district nurses very promptly and generally, we are very happy with the care provided at The New Deanery.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

We appreciate you taking the time to write such a wonderful review of our home. We are glad to hear that you’re satisfied with the quality of care your father received during his stay. At The New Deanery care home, we strive to provide exceptional care service to all our residents.
Kind Regards.

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Review from G F (Great-Niece of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Great Uncle is extremely happy being cared for at The New Deanery, the staff are so kind and attentive, nothing is too much trouble for them. All of the amenities are great for residents and they have a home from home experience at The New Deanery. The activities they provide are always entertaining
and the Home is always so welcoming to families and visitors.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you very much for your amazing review of The New Deanery care home. We are glad to hear that you’re satisfied with the quality of care your uncle received during his stay. At The New Deanery care home, we strive to provide exceptional care service to all our residents.
Kind Regards

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Review from M F (Nephew of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to my uncle at the home. During my visits, I have always found the staff to be friendly and extremely helpful and caring. The accommodation is of a very high standard and gives me great comfort that I know my uncle is in a safe, happy and secure environment.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your uncle is receiving during his stay. At The New Deanery care home, we strive to provide exceptional care service to all our residents.
Kind Regards.

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Review from Justine C (Cousin of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin went into The New Deanery in 2017 very poorly but has thrived. She is now 94 and looks and feels really well. She loves being there. The staff are excellent, can't fault them.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your cousin is receiving during her stay. At The New Deanery care home, we strive to provide exceptional care service to all our residents.
Kind Regards.

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Review from Glynis Y (Sister-in-law of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been at The New Deanery for the last two years. The home has a safe and caring environment and a warm and homely atmosphere. Staff should be very proud of the hard work and professionalism they provide, nothing is too much trouble.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you so much for taking out time to leave us an amazing review. We are glad that you are happy with the quality-of-care your brother-in-law received during his stay. At The New Deanery care home we are committed to providing comfort and compassion to our residents. Warmest regards.

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Review from S J (Cousin of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having attended the coronation day activities, I applauded the staff for all their efforts on the day. Although the weather was against them, the entertainment was fantastic - a brass band - the food was marvellous. All of the staff were attentive to residents and visitors alike.

Reply from Priyanka Gadhe, Marketing Administrator at The New Deanery

Thank you for sharing your positive experience. We greatly appreciate your kind words about The New Deanery Care Home. Your recommendation means a lot to us. Kind Regards.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for The New Deanery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for The New Deanery is calculated as follows: ( (288 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 355 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The New Deanery is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

Meet the Team (1)

Rachel

Rachel Marlow

Job Title: Home Manager

Joined: 1999

Rachel has worked at The New Deanery for over 25 years, starting as a Care Assistant and progressing her career with various promotions as Senior Carer, Team Leader, Deputy and eventually Home Manager.


Rachels' dedication and commitment to The New Deanery is very special indeed, and her passion for her residents and staff can be seen in everything she does. Having constant leadership has led others at the New Deanery to follow in her footsteps and progress their careers at the home which in turn ensures our residents have a stable and consistent team to care for them.


When asked why she chose a career in care, she said, 'I just wanted to make a difference in the lives of the elderly.' We can certainly say she has done that and more in her quarter-century of caring for those living and working at The New Deanery.


Outside of work, Rachel is an avid cricket fan and enjoys travelling with her family and friends (but not her two furry friends, her cats Oscar and Smudge!).

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The New Deanery to verify any information. View our terms and conditions. The New Deanery has an Enhanced Service - more info.