The New Deanery

My overall view of the New Deanery Care Home is outstanding, the care and attention to detail never cease to amaze me. During the past difficult times when staff were off with covid and people were working long hours to cover, the standard of care my mother received did not decline at all, which was a credit not only to all the staff but how the home is managed. Communication is very good and I am kept totally in the loop, especially as my mother is suffering acute dementia and her behaviour is challenging. My mum is not easy to care for at this time but her needs are well supported by a skilful and highly trained team. I would highly recommend this establishment.

I do not believe that the care and support that my mother received during her stay at the New Deanery could have been bettered. She considered all the staff and carers as her friends and extended family. Although she resisted going into care, within days she was referring to The New Deanery as home and was extremely happy and well cared for. While she was still mobile, she was taken out on trips which she thoroughly enjoyed. We cannot praise all the staff highly enough for the love, care and joy that they gave to my mother. On behalf of her family, I wish to give a huge thank you to all the staff at the New Deanery.

My mother passed away earlier this month after having spent 3 years at the New Deanery and I couldn't have wished for her to have received better care. I found the staff kind and attentive - in spite of the fact she could be a 'little' difficult at times and the room was always clean. I no longer live in the UK and couldn't visit her as often as I would've liked, but the staff were superb in arranging for me to FaceTime with her. I've no hesitation in recommending this care home and can only hope that if I'm ever in the same situation, I receive the same level of care as she did. The affection shown to my mother was outstanding and I know how much she appreciated it.

I would like to thank and congratulate ALL members of staff, for the hard work and care provided throughout the last 7 months and the issues arising from the covid pandemic.

My aunt has been with the New Deanery for coming up a year, and her care would appear to excellent.

In such testing times, we have been kept updated on a regular basis, and have visited when permitted. We have been fully supportive of the actions they have taken and the procedures put in place.

Their covid procedures are excellent and they have done a great job keeping everyone safe and well.

Thank you all!

My auntie has been a resident for a couple of years, she always appears well cared for and generally happy. She needs twenty four hour care, and the family are happy to visit her knowing she is receiving this at The New Deanery. She would be very lonely if she could not mix with other residents.

My aunt moved in here, having come from a retirement complex, as she needed care and help. She and I were made so welcome, and everything was done to help us settle her into a smaller 'apartment'. She was settled on a table for meals with the loveliest of ladies. I have always been made most welcome in all aspects of The New Deanery. The staff are extraordinary, fabulous and hardworking. Thank you so much.

I had not visited The Deanery until a family member became a resident. I am overwhelmed with all the staff at The Deanery, they are the most kind, helpful, professional staff I have ever come across. Sonnet should be very, very proud of all that work at The Deanery. When I visit I am offered a hot drink and made to feel very welcome. Excellent care home, excellent staff. Well done to you all.

Thank you so much for accommodating my mum for a short stay. She had a fantastic time. She hadn't spent so much time with her brother since they were children. The kindness and thoughtfulness of the staff are amazing. The food was delicious and as a visitor, I also felt cared for. I can't say enough good things about this place and already planning the next respite. Thank you.

My experience with The New Deanery was fantastic. They do so much for the residents and everyone knows everybody by name which is very special. We had friends that came to see mum and they were also very impressed by the cleanliness and the general impression you get as you walk in. I would highly recommend The New Deanery to anyone thinking of a care home.

My mum was here in respite for three weeks following several periods in hospital. The care was excellent. All staff, regardless of their role, were kind, caring, efficient and helpful. The room my mum was in was well equipped and comfortable. The food was very good and plentiful and because of that mum now has her appetite back after a long period of 'not being bothered' to eat. I am a lot younger than nearly all of the residents there but will need help after orthopaedic surgery next year, and although I am not local, I will almost certainly be asking for a fortnight's respite care there myself.

The New Deanery has been a godsend to us. My mother-in-law was a resident for 15 months and was treated with the utmost respect. She was not the easiest of people and was fiercely independent and was respected for that in the case of her care. Everyone from the manager (who has the patience of a saint) front of house staff always cheerful and ready to help. Deputy manager, senior carers and carers, kitchen staff, bistro and coffee lounge workers and cleaners always passed with a smile and a hello. I would definitely recommend this care home to anyone who has a relative needing caring with kindness.

Extremely welcoming - mother stayed for nearly 3 weeks respite care. Very happy and would definitely use The New Deanery again. Thank you.

I would have no hesitation in recommending The New Deanery to any family wanting the best for their loved ones. You have all excelled and made my aunts life much fuller as a consequence. I am very grateful for all you have done. Thank you.

Wonderful home. Such a happy welcoming place.

Wonderful home. My mum could not be happier. Cannot believe how lucky we are to have found such an amazing place for her. It has brought back her smile, laughter and zest for life. Thank you.

The staff that I came into contact with, came across as friendly, helpful and caring.

The social life is extremely good and there is always something to do.

Could not fault the care, courtesy or effort to achieve complete satisfaction for my mum. Everybody seemed to be on the same page and the care was excellent. Brilliant.

Took father to The New Deanery for respite care rest and the staff and management were amazing. Helped the process, made me feel very welcome. They were supportive throughout the process and I would be happy to continue to use them when the time arrives.

Dad has gradually got more and more involved and it's great to see him joining in and enjoying himself. Even if he doesn't always remember, it's about enjoying it "in the moment."