Silvanna Court, Wickford, Essex
Silvanna Court, Wickford, Essex
Silvanna Court, Wickford, Essex

Silvanna Court provides a calm and friendly atmosphere, with activities designed to stimulate, amuse and entertain all of those who are cared for.

In addition to the secure courtyard where residents can sit and chat and enjoy the summer with pleasant potted plants and hanging baskets, there is also a new innovation. This year there is a mini allotment for residents to grow their own produce, a welcome addition for residents to become involved in and then to enjoy the ultimate in home grown vegetables.

Silvanna Court hosts the Wickford area Alzheimer’s Society support group, which is designed to help local relatives, friends and carers of people with any form of dementia.

The support group is open to anyone who needs support, advice or information on dementia related matters, be they emotional, medical, and financial or just need of a sympathetic ear.

Group: Runwood Homes Ltd

Person in charge: Arrianne Concepcion (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 83 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 83

Rooms with ensuite WC: 83

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Silvanna Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Silvanna Court has a Review Score of 9.1 (9.093)

The Review Score of 9.1 (maximum of 10) for Silvanna Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Silvanna Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.671 for Silvanna Court is calculated as follows: ( (116 Excellents x 5) + (47 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 167 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.422 Points relating to the number of positive Reviews for Silvanna Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.6 positive Reviews (83 registered maximum number of service users ÷ 5). 7 Reviews ÷ 16.6 Target = 0.422

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silvanna Court?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silvanna Court

  • Daughter of Resident/Service User
    8
  • Son-in-law of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Care is very good. Staff are always helpful. Mum always eats all that she's given. Rooms are kept clean. Any problems are dealt with quickly.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Standard of care is very high, all residents are called by their first names and are treated as part of a family.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent care, the residents are treated with care and dignity.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt is received excellent care here and seems very happy.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother resided in Silvanna Court for seven months during this time, after initial reluctance to go into a care home, she settled in and had a lovely relationship with all the staff as did all our family. They were professional, respectful, caring and affectionate giving all the time needed or just wanted. Never demonstrated they were time limited which I am sure at times they were, wonderful, outstanding home.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I believe that the staff do a fantastic job in one of the most difficult jobs possible.
I admire their patience and dedication.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A lot of time was spent finding the right care home for our dear mum. Silvanna is perfect. So important to have carers whom I know will love and care for mum when we are not there. At Christmas, they took the time to take residents out to the local for lunch. The attitude and care was exceptional to them all (I can be critical as I am a nurse, but I saw the carers did genuinely and fondly care). May I say a big thank you to all the staff at Silvanna. After 80 years of caring for others, my mum is now being cared for perfectly.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Silvanna Court for 2 years and in that time has received the best care from the staff that anyone could wish for. Her room is always clean and fresh and the food is of top quality. All the staff work incredibly hard, sometimes in challenging situations, but are always cheerful, caring and have time to chat. It is very good to know that my mother is in a safe and caring environment.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nan has wonderful meals and is cared and loved for by the staff. They take their time to listen to her many stories and treat her with respect. The home is generally very clean and tidy, and all the staff are friendly towards visitors.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We have always found the staff helpful, cheerful and work hard to make the residents feel at home. 1st class.

How likely would you be to recommend Silvanna Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Everything is excellent. Everything is correct and relevant. Staff are very friendly and helpful at my relatives difficult time.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Silvanna Court provided a courteous and efficient service to my mother-in-law. The staff are both a delight to see and relate to residents in a thoughtful way.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely atmosphere and very caring staff.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother lived at Silvanna Court for almost four years until her recent death. My sister visited daily and I visited at least once a week. The care she received was excellent! Although initially mum was able to be fairly independent, over the last year she became increasingly reliant on the carers whose patience, kindness, gentleness and yet still ensuring her as much dignity as possible was fantastic. I would not hesitate to recommend Silvanna Court to anyone.

How likely would you be to recommend Silvanna Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silvanna Court