Southminster Residential Home

Station Road, Southminster CM0 7EW
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9.9 54 Reviews
  • Southminster Residential Home, Southminster
Southminster Residential Home is an imposing country house of architectural importance. It is a Grade ll listed building with attractive gardens and the home is registered for 40 residents.

Southminster Residential Home has a choice of 24 single en-suite bedrooms and 8 double rooms. The home has 2 lounges, 2 dining rooms and various other communal facilities for the care of the residents. The directors have got many years of experience within the care industry and manage other care homes in Essex too.

A team of dedicated staff provide care 24 hours a day to ensure service users live in comfort and safety. The home manager who is a registered nurse level 2 and the deputy, have between them many years of experience in care for the elderly, with a good depth of knowledge.

They are committed, extremely well motivated and continually strive to improve the level of services provided.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Please ring to enquire regarding prices we do take social services clients.

Good to Know

Person in charge

  • Liz Wynn (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (8)

Southminster Residential Home Reviews (54)

9.9

Southminster Residential Home has a Review Score of 9.9 (9.897) out of 10, based on 17 reviews in the last 2 years.
Over all time Southminster Residential Home has 54 reviews.

Overall Experience
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Reviewer Connection to Southminster Residential Home
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Review from Pauline S (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sadly my mum's stay here was not very long, about four weeks. We were very happy with her care, and the staff were all really attentive and looked after her so well. She had a lovely Christmas and was the star of the party at 100 years of age.
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Review from Linda A (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Southminster Residential Home for one week of respite care, and we were both very anxious and nervous as this was the first time Mum had been away from us in 10 years (she has lived with us). I need not have worried because as soon as we walked through the door, we were welcomed
with smiles and reassurance. All members of staff came to say hello and introduced themselves. When I returned the next day, mum had completely made herself at home, saying she felt very comfortable and not nervous anymore. The level of care was way beyond our expectations, we were told that the people here are a family, and this is very true. When we left, the staff came to say goodbye and hugged mum, saying they would miss her. Mum's words, "this is just like being at home", say it all.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for your review mum was a pleasure to care for

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Review from Karen R (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had to put my mother in this home. I went to see it beforehand and was made very welcome by all the staff. The transition for my mum from hospital to Southminster Residential Home has been amazing I know it hasn't been long that my mum has been in there but you get the best feeling from the
staff and you can tell they all care.
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Review from David H (Son of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Southminster for almost a year before she died peacefully at the age of 98.
She was well cared for, and she loved the food. She told us shortly before she passed away that 'she liked it here', which was praise indeed from my mother.
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Review from Arthur T (Respite Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general terms and during my brief stay, I was more than happy with the way the home was run. It seemed to me that all levels of staff were prepared to multi-task and not stick to a one men one job attitude. My personal experience throughout my stay was, apart from a few minor niggles, which were
unavoidable, and part of my own personal requirements, which you would expect to find in a five-star hotel and not in a residential care home, were adequate and catered for most of my limited needs as well being in a friendly and hospitable atmosphere. My view of care and support workers has been impressive and changed my mind about the amount of work they have to do, which they do with dedication and compassion.
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Review from Glynne W (Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon my arrival, I was included by staff and residents straight away. The staff helped me with my medicine. The food was plentiful and well prepared and presented. The way visitors were encouraged and dealt with was very efficient. I would recommend the home to anyone and perhaps use it more if necessary.
Excellent!
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for your review. We were all so pleased with your very quick recovery from your surgery. So many of the residents knew you, and they all loved talking about local history and events.

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Review from Nicolette R (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been in the home since April last year. She moved from Yorkshire to Essex, which was quite an upheaval for her, but has settled into her new home very well. She always seems happy and well-cared for when we visit. The staff are always friendly and helpful and very patient with mum who suffers
with dementia.
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Review from R M (Daughter of Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum took up residence in June 2021 and settled in very well. The staff went out of their way to make her comfortable, and we have some lovely pictures of her enjoying the activities in the house. I have nothing but praise for the staff, who have at all times, been very professional, caring and attentive
to Mum's needs, and Mum was very happy there. Her room was always spotless, bright and airy. Unfortunately, we lost Mum in April, it was unexpected and a shock to her family and the care home. The support given to me at this very difficult time was exceptional, and I cannot thank them enough.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Ahh, Mum was a delight to care for, and we were very sad to lose her so unexpectedly; our Parrots truly miss being spoilt by Mum.

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Review from R N (Son of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been a resident for five years and passed away recently. Throughout his stay at the home, he has always been well cared for, and all the staff have been excellent as well as friendly and approachable, particularly so as he approached the end of his life. The home is welcoming and well
cared for.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

It was a pleasure looking after him; he had an amazingly supportive family.

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Review from Katie F (Granddaughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother was transferred to Southminster Residential Home, following a stay in hospital. As this was during the pandemic, access was limited, and we weren't able to visit or see her very much, which was a concern. As the restrictions lifted, we were reassured by her good care and impressed by
the bright, clean and sunny room she had been allocated. After a year of being a resident, I was grateful to have been with her at the very end, and the care from the staff was nothing short of exceptional. They treated her with dignity and as if she was their family. They were kind and loving towards Nan, and we could not have been more grateful for their wonderful care and support of us as a family on that day.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you so much for this review. Your Nan was a lovely lady and a pleasure to care for; our hearts go out to the family.

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Review from Harry S (Grandson of Resident) published on 3 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team here can't be commended enough for their sensitivity and care. They treat every resident with such patience and respect. I couldn't recommend this home highly enough and will do so for anyone looking in the future.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you for this review; we are very proud of our team.

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Review from Rob H (Son of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed here for the last few months of her life.


We thought she would be there longer, but the isolation of lockdown took its toll. I had absolutely no doubt that she was very well looked after, and I've never been to a care home before that smelled so nice. It's a lovely old building, but

the rooms are modern and some are quite unique. The staff are loving and friendly.


My sister and I were very comfortable with her staying there.

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Review from Barry L (Son of Resident) published on 25 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum resides at Southminster. 
We have always been very happy with the high standards and quality of care given to mum and demonstrated on our many visits.
The manager and her team do a wonderful job, in what, I'm sure are not always easy circumstances.


I would also mention a letter that our

granddaughter wrote to her great nanny, and the reply she received from the home.
It's hard to read the letter without a tear in the eye, she is nine today, and her great nanny 98! 
How especially lovely, to get a reply.
That someone has taken the time, on great nannies behalf, means the world to her, it's very special.


In such difficult and stressful times, it is exactly refreshing acts like this that concentrate the mind on things that really matter, care, compassion, kind acts and help for one another.
It's special to us too, as we understand this highlights the nature of the people working at the home and so shines favourably on them all.
We rest assured of the care given by the team here.

Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you so much for this lovely review; we try to ensure that we respond to letters as you have demonstrated how this made one little girl so happy. I will pass this message on to our activities ladies.

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Review from A B (Son of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents are very well cared for, and all their needs are attended t0o.
I find the staff caring, kind and very helpful.
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Review from Paul W (Son of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed 24hr residential care following a period of hospitalization, and we were lucky that a vacancy was found for her at Southminster Residential Home.
Given the current Covid-19 situation, there probably could not have been a more difficult time for her need to happen.
The home has risen
to the challenge with very carrying staff working under extreme conditions under the excellent leadership and management.
During these times it has only been possible to arrange a Garden or Window meeting with my mother.
Very pleased that my mother is safe and in the best place for her to be in at her time of life.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you so much for this lovely review yes it has been a very challenging time for all care homes.

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Review from Lisa K (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care given to my mum during her 15months stay was exemplary in every aspect. Her needs were very demanding of staff time and they always responded with patience and kindness. The staff team are skilled and they have such a positive attitude to what can be a very physically and mentally challenging
role. They really get to know and spend time developing relationships with their residents, which meant that mum’s anxiety and fears were removed and she ended her days with dignity, comfortable and contented.
Reply from Elizabeth Wynn, Home Manager at Southminster Residential Home

Thank you so much for this lovely review, Mum will be missed she was such a character.

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Review from S N (Daughter of Resident) published on 5 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful carers, easy to talk to day or night if there are any problems.
Management very approachable, makes the place a home from home.
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Review from Sean S (Son of Resident) published on 14 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This residential home is very very good. It has a personal feel rather like that of family. The residents are treated like people which is refreshing to see. The home makes sure that there is full integration and the residents know they are part of the family. The home doesn't see the residents as numbers
or things just to feed and get to bed, they treat them like your own mum and dad. The staff are warm and friendly and when you go in you don't feel like a visitor but a relative that's special. Well done, Southminster Residential Home.
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Review from Donna F (Daughter of Resident) published on 18 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my mum from another care home to Southminster Residential Home about 18 months ago, and I am glad I did. The team of carers that work there are a credit to both the home and to the profession. They regularly go above and beyond for their residents and genuinely care about their wellbeing. There
is a morning and afternoon activities co-ordinator, a chef that makes varied and tasty food, and a welcoming homely environment. The home has an "open door" policy, so anyone can visit at any time, and there is always a member of management around. The manager and deputy work tirelessly and are proud of the improved CQC rating the home now has.
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Review from K W (Daughter of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome. Helpful, friendly and caring. All the staff are friendly, polite and always willing to help, advise and console if needed. This is a well run residential home in which my father is receiving very caring and dignified care. I go home knowing he is in the best place for him.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Southminster Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Southminster Residential Home is calculated as follows: ( (174 Excellents x 5) + (20 Goods x 4) ) ÷ 194 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southminster Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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