
I don’t believe she could receive better care at any other residential care home.David G(Son of Resident/Service User)



I don’t believe she could receive better care at any other residential care home.David G(Son of Resident/Service User)



Weald Hall Care Home in Epping is a beautifully renovated home that offers a picturesque view of North Weald Airfield.
The care home is known for its bustling social calendar, providing residents aged 65 and above with a variety of engaging activities and events.
The facility prides itself on its excellent and well-trained staff who are dedicated to providing high-quality care and support to the residents.
With its stunning surroundings,...
Weald Hall Care Home in Epping is a beautifully renovated home that offers a picturesque view of North Weald Airfield.
The care home is known for its bustling social calendar, providing residents aged 65 and above with a variety of engaging activities and events.
The facility prides itself on its excellent and well-trained staff who are dedicated to providing high-quality care and support to the residents.
With its stunning surroundings, vibrant social atmosphere, and professional staff, Weald Hall Care Home in Epping is a welcoming and inclusive place for older adults to call home.
Care Provided by Weald Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Weald Hall Care Home to confirm what's included and get a personalised quote:
* Subject to care needs.
The price(s) shown are provided by the care home. Contact Weald Hall Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Premium Care Group
- Private Owned
Person in charge
- Danielle Barham (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (2)
Visiting
- Weald Hall welcomes visitors at any time. The various communal rooms, including sitting room, cinema, bakery and conservatory, as well as the extensive gardens, can be used by both residents and guests.
Parking
- Weald Hall has a large visitors car park, as well as a driveway directly outside of the home for picking up and dropping off residents.
Weald Hall Care Home Reviews (112)
Weald Hall Care Home has a Review Score of 9.9 (9.945) out of 10, based on 65 reviews in the last 2 years.
Over all time Weald Hall Care Home has 112 reviews.
The staff went out of their way to ensure that my wife had a special day. Their entertainment for residents is excellent and they ensure that the resident is comfortable and happy. The meals are always varied.
The staff went out of their way to ensure that my wife had a special day. Their entertainment for residents is excellent and they ensure that the resident is comfortable and happy. The meals are always varied.
Thank you so much for your thoughtful review. We're so glad to hear that the staff went above and beyond to make your wife's day special. It's always our goal to create meaningful experiences for our residents, and we're pleased to know she felt comfortable and happy. We're also happy to hear that...
Thank you so much for your thoughtful review. We're so glad to hear that the staff went above and beyond to make your wife's day special. It's always our goal to create meaningful experiences for our residents, and we're pleased to know she felt comfortable and happy. We're also happy to hear that the entertainment and meals have met your expectations. Your kind words mean a lot to us, and we'll continue to strive to provide the best care and experiences for all of our residents.
She seems happy enough, although mentally and physically she has deteriorated.
Her needs are met with care.
Staff are always helpful and cheerful when we visit.
Home is always clean.
Lots of activities, they do go above and beyond at times.
Keep...
She seems happy enough, although mentally and physically she has deteriorated.
Her needs are met with care.
Staff are always helpful and cheerful when we visit.
Home is always clean.
Lots of activities, they do go above and beyond at times.
Keep up the good work and thank you all for looking after our mum.
Thank you so much for your thoughtful review. We're grateful that your mum has been with us for nearly four years, and we're pleased to hear that her needs are being met with care. Our team is dedicated to providing a supportive and welcoming environment, and it's wonderful to know that the staff's...
Thank you so much for your thoughtful review. We're grateful that your mum has been with us for nearly four years, and we're pleased to hear that her needs are being met with care. Our team is dedicated to providing a supportive and welcoming environment, and it's wonderful to know that the staff's helpfulness, the activities, and the cleanliness of the home have made a positive impact. We truly appreciate your kind words and will continue striving to provide the best care possible for your mum. Thank you for trusting us with her care!
Health has improved. Staff are all so kind and caring. Always got activities going on for residents. So clean all staff are so kind always chat to us when we go there. Highly recommend this care home
Health has improved. Staff are all so kind and caring. Always got activities going on for residents. So clean all staff are so kind always chat to us when we go there. Highly recommend this care home
Thank you so much for your kind words! We're thrilled to hear that your nan's mental health has improved since moving in. Our staff truly care about the residents, and it's wonderful to know that their kindness and the activities we provide are making a positive impact. We take great pride in...
Thank you so much for your kind words! We're thrilled to hear that your nan's mental health has improved since moving in. Our staff truly care about the residents, and it's wonderful to know that their kindness and the activities we provide are making a positive impact. We take great pride in keeping the care home clean and welcoming, and it's always a pleasure to chat with family members like you. Thank you for highly recommending us!
We viewed many care homes before choosing Weald Hall. My husband and I came out after our visit with such a positive feeling. The staff are so friendly and helpful. The manager has been so responsive. Today, my mother-in-law arrived to friendly kind greetings and immediately we felt we had made the...
We viewed many care homes before choosing Weald Hall. My husband and I came out after our visit with such a positive feeling. The staff are so friendly and helpful. The manager has been so responsive. Today, my mother-in-law arrived to friendly kind greetings and immediately we felt we had made the right decision. Her room is bright, homely and clean. Residents are treated as family and you can't ask more than that!
Thank you so much for your kind words. We are so grateful that you have taken the time to share your feedback with us so far and have been able to recognise the home to home element we pride ourselves on within our Weald Hall Family.
We were looking for urgent support after my mum was discharged from hospital but was still in no condition to look after herself in her own home. The home manager and the team at Weald Hall could not have been more helpful and welcoming, and as a family we all agreed that this care home was the...
We were looking for urgent support after my mum was discharged from hospital but was still in no condition to look after herself in her own home. The home manager and the team at Weald Hall could not have been more helpful and welcoming, and as a family we all agreed that this care home was the right place for our mum to receive the care she needed. We found the home, extremely clean and comfortable, with all the staff friendly and approachable, and we believe this is the right place for our mum to stay, for however long she wants to be a resident.
Thank you so much for sharing your feedback on your experience with us so far and for your kind words. We love having Mum with us and are glad she has settled in well and become a part of the Weald Hall family.
Upon arrival I was pleasantly surprised to see the home which looked very nice and the old meteor jet was a great addition. The lady on reception was very friendly and helped me to sign in. Another member of staff who was also pleasant and friendly took me to my uncle's room and then to the garden...
Upon arrival I was pleasantly surprised to see the home which looked very nice and the old meteor jet was a great addition. The lady on reception was very friendly and helped me to sign in. Another member of staff who was also pleasant and friendly took me to my uncle's room and then to the garden where my uncle and I spent a very nice afternoon watching the aeroplanes taking off. The lady staff member offered us refreshments and spoke about the history of the home which was very interesting. It was also nice to see the children interacting with the residents.
Thank you for your lovely review. Our meteor jet was added to the home due to resident interest in the airfield which our garden overlooks, so we thought we should have something special for all to enjoy ourselves! We welcome visitors of all ages and frequently have the local schools visit our residents in addition to family and friends visiting throughout the week.
My mum was in Wealdhall from January 2020 with dementia, she received excellent care all the time she was there. The staff were kind, caring and loving towards Mum and I had a good relationship with them, Mum sadly passed away 17th June 2024 and the end-of-life care she had was 2nd to none from all...
My mum was in Wealdhall from January 2020 with dementia, she received excellent care all the time she was there. The staff were kind, caring and loving towards Mum and I had a good relationship with them, Mum sadly passed away 17th June 2024 and the end-of-life care she had was 2nd to none from all of the care home staff that would be with her to comfort her, to encourage her to eat and drink in the early stages, the visiting district nurses/matron and the paramedics, cannot fault any of them and I would recommend this home for your loved one.
Thank you for sharing your generous words from your experience with us. We loved having Mum in the home and she was a big part of the Weald Hall Care Home Family. We pride ourselves on the individual and premium care we provide to our residents, ensuring a dignified, supportive and peaceful end of...
Thank you for sharing your generous words from your experience with us. We loved having Mum in the home and she was a big part of the Weald Hall Care Home Family. We pride ourselves on the individual and premium care we provide to our residents, ensuring a dignified, supportive and peaceful end of life care. Thank you again for taking the time to share your thoughts through this time and we are incredibly sorry for your loss.
The staff are very welcoming when I arrive there are always two members of staff to greet me and assist me as a visitor. In my experience when I visit, I feel very cared for and looked after nothing is too much trouble.
The staff are very welcoming when I arrive there are always two members of staff to greet me and assist me as a visitor. In my experience when I visit, I feel very cared for and looked after nothing is too much trouble.
Thank you for taking the time to share your experiences with us at Weald Hall. We love welcoming all visitors and are so pleased you feel cared and looked after!
After a fall Mum came to Weald Hall in March 2024. She settled in very quickly, loves the company and really enjoys the day room. I am writing this sitting in the garden, it is Monday afternoon and we have enjoyed a Reggae-themed party! Weald Hall goes above and beyond!
After a fall Mum came to Weald Hall in March 2024. She settled in very quickly, loves the company and really enjoys the day room. I am writing this sitting in the garden, it is Monday afternoon and we have enjoyed a Reggae-themed party! Weald Hall goes above and beyond!
Thank you for taking the time to share your lovely review! We are so glad you enjoyed our reggae party- thank you for coming. We look forward to hosting many more parties and activities for our residents in the summer!
I am very pleased in what I've seen so far, staff very pleasant. Can't wait to see the room.
I am very pleased in what I've seen so far, staff very pleasant. Can't wait to see the room.
We sincerely appreciate your positive feedback and kind words. It brings us great pride to have had the opportunity to showcase our home to you for the past 6 years. We are thrilled to hear that you are happy with the care and environment we provide. Thank you for being a part of our care home family.
Being a daily visitor over the last six years, I've always found the staff pleasant, helpful and attentive, plus the overall conditions and comfort have greatly improved. Air conditioning is the next must.
Being a daily visitor over the last six years, I've always found the staff pleasant, helpful and attentive, plus the overall conditions and comfort have greatly improved. Air conditioning is the next must.
Thank you for taking the time to share your positive feedback. We are delighted to hear that you are pleased with the care home and services provided thus far. We are committed to ensuring that all our residents are happy and well cared for at Weald Hall. We look forward to continuing to meet and exceed your expectations in the future.
My dad has been here a few months now. He is very happy and settled. The staff are lovely and caring. Weald Hall has a very homely feel, with beautiful gardens.
My dad has been here a few months now. He is very happy and settled. The staff are lovely and caring. Weald Hall has a very homely feel, with beautiful gardens.
Thank you for your kind review. I am so glad your Dad has settled well and we love having him at the home. We hope the sun is here to stay so we can spend some more time in our beautiful gardens and make use of our new pub and tea hut!
A very caring team, rooms are nicely decorated and comfortable and facilities are excellent for the residents to keep them active and happy. All the staff are aware of everything and they made sure they accommodate any requests.
A very caring team, rooms are nicely decorated and comfortable and facilities are excellent for the residents to keep them active and happy. All the staff are aware of everything and they made sure they accommodate any requests.
Thank you for your review - we love hearing how families feel about our home. Our home is a tight-knit community and it is our passion to ensure all residents are comfortable, happy and entertained!
Excellent caring staff and care provided. My mum is so happy here and all her needs are taken care of. Very nice atmosphere.
Excellent caring staff and care provided. My mum is so happy here and all her needs are taken care of. Very nice atmosphere.
Thank you for your lovely review. We love creating a warm and welcoming atmosphere for all of our residents and families and are so glad your Mum enjoys being in our home.
I want to express my sincere thanks to all the staff at Weald Hall Care Home for looking after my mother so well. She has been treated with kindness, compassion and respect. It is lovely seeing Mum participating in activities in which staff encourage her, she's been making cakes, playing bingo and...
I want to express my sincere thanks to all the staff at Weald Hall Care Home for looking after my mother so well. She has been treated with kindness, compassion and respect. It is lovely seeing Mum participating in activities in which staff encourage her, she's been making cakes, playing bingo and using the interactive board. She enjoys music and singing and particularly enjoyed the cockney evening because she knew all the old songs. Weald Hall has a friendly atmosphere and I always feel welcome whenever I visit.
Thank you for your glowing review of our home. We are always working to ensure all residents are engaged and having a good time when in the comfort of our home. We are so glad your mum enjoyed the cockney evening - we have plenty more planned for the coming weeks!
I would highly recommend this care home to any senior citizen who isn’t able to have care at their own home, the staff are very friendly and caring they interact with the residents on all levels. You instantly feel at home when you visit the care home the residents are cared for as if they were...
I would highly recommend this care home to any senior citizen who isn’t able to have care at their own home, the staff are very friendly and caring they interact with the residents on all levels. You instantly feel at home when you visit the care home the residents are cared for as if they were family of all the staff. The staff always celebrate every occasion i.e. Valentine’s Day, Easter, birthdays, and even have a tea and coffee morning for residents and visitors. My father has been living at Weald hall for the past 13 months now and I’m so grateful and thankful to all the staff for the amazing care and love that they show to each and every resident, I’m so grateful and thankful for the love and care that all the staff has shown towards my father. Thank you to each and every one of you.
The staff at Weald Hall Care Home are the best. They are kind, attentive, friendly and so accommodating. The home is clean, fresh and a pleasure to not only visit but to know your family member is in such a warm and caring environment. They have definitely committed to ensuring it’s a home away...
The staff at Weald Hall Care Home are the best. They are kind, attentive, friendly and so accommodating. The home is clean, fresh and a pleasure to not only visit but to know your family member is in such a warm and caring environment. They have definitely committed to ensuring it’s a home away from home. Activities are thoughtfully arranged and nothing is too much trouble. It’s never easy searching for that special place that you want your loved one to be cared for in but I can wholeheartedly say Weald Hall does it all and more. The manager and head of care should be proud of their home and team who are a real credit. Thank you all so much.
I'm happy she's at this home, it's a nice home, pleasant to look at and even the gardens are lovely. It's decorated for different occasions (i.e. National colours of Greece with flags for Greek night). The staff seem to enjoy their work and are friendly to residents and visitors. I really wish my...
I'm happy she's at this home, it's a nice home, pleasant to look at and even the gardens are lovely. It's decorated for different occasions (i.e. National colours of Greece with flags for Greek night). The staff seem to enjoy their work and are friendly to residents and visitors. I really wish my mum could have gone to this home.
My Father has recently moved into Weald Hall, under challenging circumstances. The continual support of the home manager has been greatly appreciated. The quality of this care home goes beyond the outstanding well-considered fresh and clean facilities to the genuine welcoming, warm and loving...
My Father has recently moved into Weald Hall, under challenging circumstances. The continual support of the home manager has been greatly appreciated. The quality of this care home goes beyond the outstanding well-considered fresh and clean facilities to the genuine welcoming, warm and loving atmosphere. The home’s vision and ethos are truly lived-out. Staff are highly responsive to the needs of residents and their families.
Health Care Plans are kept up-to-date and advice is sought from healthcare specialists. The uniqueness of each individual is celebrated and there is a strong sense of community. A wide range of opportunities are arranged to enable residents to continue their interests, socialise and feel valued.
Having experienced another home and visited many, it is without hesitation that I would recommend Weald Hall.
We have recently moved mum here, the best care home I have seen for miles and I must say we visited a lot! The care and attention they have given to mum already is amazing. Mum is an avid football fan and she has already been taken out to watch a game. I cannot give this place more praise I just...
We have recently moved mum here, the best care home I have seen for miles and I must say we visited a lot! The care and attention they have given to mum already is amazing. Mum is an avid football fan and she has already been taken out to watch a game. I cannot give this place more praise I just wish I could give it a higher star rating, thank you to everyone who has made mum so welcome and especially to the care home manager it doesn’t feel like a care home it feels like mums home with an extended family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (31) & Events (5)
- 20 Oct 2026
Premium Care Group is delighted to announce that its Head of Marketing, Kate Wyatt, has been recognised as Channel 5 News’ ‘Hero of the Week’, celebrating the extraordinary difference she...
- 19 Oct 2026
A day filled with royal history, treasured memories, laughter and a very special wish come true for our lovely Jayne at Weald Hall Care Home. At Weald Hall Care Home,...
- 16 Oct 2026
A morning filled with music, laughter, community spirit and fundraising for a cause close to our hearts. On the 5th October, we had a fantastic morning at Weald Hall Care...
- 30 Oct 2026Organiser: Weald Hall Care Home
- 29 Nov 2026Organiser: Weald Hall Care Home
- 10 Dec 2026Organiser: Weald Hall Care Home
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Premium Care Group
- 31 Jan 2025Recipient: Premium Care Group
Accreditations
There are no accreditations posted yet for Weald Hall Care Home.
Meet the Team (11)

Danielle’s journey in care began at Weald Hall, where she started as a Care Assistant and later progressed to Care Manager. During this time, she...
Danielle’s journey in care began at Weald Hall, where she started as a Care Assistant and later progressed to Care Manager. During this time, she built meaningful relationships with residents and colleagues, shaping her belief that care should always come from the heart. She has consistently demonstrated a passion for caring for each resident as though they were part of her own family.
In July 2025, Danielle was honoured to become Group Lifestyle Manager at Premium Care Group, leading and developing lifestyle programmes across multiple homes, always focusing on enhancing residents’ wellbeing and quality of life.
In March 2026, she was proud and grateful to return to Weald Hall as Home Manager. Returning to a place that played such an important role in her journey was deeply meaningful, and she feels privileged to lead a home that holds such personal significance.
Danielle views being a Care Home Manager as far more than a role, it is a responsibility, a privilege, and a way of life. She believes in leading with compassion, honesty, and kindness, fostering an environment where everyone feels valued, supported, and part of one team. Every individual, regardless of role, plays an essential part in delivering outstanding care.
At the heart of her approach is the belief that care is deeply personal. It’s about truly knowing residents, understanding their stories, preferences, and what matters most to them. Danielle is dedicated to creating warm, welcoming environments where residents, families, and staff all feel at home. For her, this is not just work, it is her life.

Yash Patel has been working as a Senior Carer at Weald Hall since 2023 and has since progressed to the role of Team Leader. This position has given...
Yash Patel has been working as a Senior Carer at Weald Hall since 2023 and has since progressed to the role of Team Leader. This position has given him the opportunity to make a meaningful difference in the lives of the residents. Yash is proud to be part of a team that values compassion, respect, and dedication.

Jayne has worked at Weald Hall for the past nine and a half years as an Administrator. Her main responsibilities include managing staff inductions,...
Jayne has worked at Weald Hall for the past nine and a half years as an Administrator. Her main responsibilities include managing staff inductions, supporting the manager, and ensuring the smooth running of daily operations. She particularly enjoys being front of house, where she welcomes families and visitors and helps create a warm, friendly atmosphere.
Jayne holds an NVQ in Business Administration and has developed strong customer service skills throughout her career.

Charlie has been at Weald Hall for four years, starting as a carer before joining the Lifestyle Team, where she has worked for the past three years....
Charlie has been at Weald Hall for four years, starting as a carer before joining the Lifestyle Team, where she has worked for the past three years. She is incredibly passionate about her role and describes it as the best job in the world. Charlie is dedicated to leading the team and creating meaningful, fulfilling activities that enhance the lives of the residents. For Charlie, Weald Hall is much more than a workplace; it’s a family she loves dearly.

Amanda has worked at Weald Hall for 9 years and has taken on various roles within the company. She has gained experience as a Care Assistant and Domestic Assistant, and she now holds the position of Housekeeper.

Komal has been working at Weald Hall since March 2020 and now serves as the cook. She has a true passion for cooking and enjoys experimenting with...
Komal has been working at Weald Hall since March 2020 and now serves as the cook. She has a true passion for cooking and enjoys experimenting with different herbs and spices to make each meal extra special. Komal takes great pride in ensuring everyone is well looked after and feels cared for through her food.

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her...
Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.
For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.
Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a...
Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.
Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.
Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.
She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to...
With over 30 years of experience in the care sector, Kate has built an extensive and varied career, holding roles ranging from domiciliary care to Deputy Care Manager. She also spent many years as an Administrator, where her wealth of knowledge, dedication, and unwavering support made her an invaluable member of the team.
Kate's passion for elderly care is at the heart of everything she does. She thrives in the centre of the home, maintaining close relationships with both residents and colleagues and ensuring that compassion and quality remain at the forefront of every interaction.
A strong advocate for community engagement, Kate is passionate about meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting homes across Premium Care Group, always happy to share her expertise and contribute wherever she is needed.
Most recently, Kate served as Group Community Engagement Manager for Premium Care Group, a role she was immensely proud to hold. In July 2026, she was promoted to Head of Marketing, where she continues to champion connection, compassion, and innovation across the organisation. Kate is excited to build on this new chapter, driving the company's marketing strategy while continuing to make a positive impact for residents, families, colleagues, and the wider community.
Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and enjoys making lasting memories with her family and loved ones.

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved...
As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.
In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.
Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created...
Daisy is an 11-year-old community champion who has been visiting The Anchorage care home since she was a toddler. A few years ago, she created Through the Eyes of a Child, a heartfelt initiative designed to capture children’s honest reflections on their experiences of visiting the care home, helping staff and residents see the environment through a child’s perspective.
What began as a simple idea has grown into a meaningful programme that fosters intergenerational connections. Daisy encourages children from local schools to visit the home, building friendships with residents and taking part in activities, events, and outings. She has also developed feedback forms to ensure children’s voices are heard and valued.
Over the past year, Daisy’s compassion and dedication have been widely recognised. She has received a Champions of Care Special Recognition Award from Person Centred Software, the Community Cup from her school for her empathy and service, and the Saxon Weald Local Community Youth Winner Award for her outstanding contribution to the care home and wider community. She is also due to join the PDCCA Volunteer Friends Scheme in the New Year.
Now beginning to share Through the Eyes of a Child with other care homes across the group, Daisy continues to lead with kindness, empathy, and maturity beyond her years, proving that age is no barrier to making a meaningful difference.
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