Wensley House

Bell Common, Epping CM16 4DL
Review Us
10 75 Reviews
  • Wensley House, Epping
Tucked away, in a secluded forest surrounding, Wensley House is located just a stone’s throw from the charming town centre of Epping.

All en-suite (some also with wet rooms) personalised rooms, a modern nurse call system, an advanced addressable fire alarm (pinpoints by exact location), and a gated development to allow for walks and an outdoor lifestyle and dining are just some of the things that make this a welcome home.

Be it the Oak Room, with warm oak walls where you can receive entertainers, enjoy movies, religious services, or the Garden Room, with end-to-end patio doors bringing the summer indoors, the airy conservatory to share with new resident budgies, or the dining room for all day refreshments and a choice of meals freshly prepared by a chef on the premises (top five star food hygiene rating) there is always a place to relax.

Friendly and warm staff really care about what they do and take pride in supporting you as you maintain both dignity and independence and regularly form close bonds with the residents and families. As a small, family run business, the directors are also here on a daily basis to support the staff and residents in the provision of excellent care. Staff receive all required checks and commence under review status for several months shadowing experts supported with advanced training with industry experts before becoming part of the team.

Wensley House are proud to have pioneered the use of CCTV, believing that transparency builds trust, and trust builds relationships.

Please, see for yourself.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

Shared rooms start from £900 per week

These prices are only a guideline, please contact Wensley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Beling & Co Ltd

Person in charge

  • Bianca Garmacea (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Based upon a regular and relaxed pre-admission assessment.
  • Ages 1+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.

Parking

  • Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.

Wensley House Reviews (75)

Total of 75, showing 21-40
10

Wensley House has a Review Score of 10 (10.000) out of 10, based on 27 reviews in the last 2 years. Over all time Wensley House has 75 reviews.

Overall Experience

  • 73
  • 2
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Date Published

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Review from Lisa B (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy to say I'm very happy with Wensley Care Home.
The staff are very friendly and helpful.
My dad is not the easiest person to deal with but the staff are very caring and understanding with him. Food and cleanliness are very good, and staff always attend to his needs professionally. Excellent
care and service.

Reply from Patrick Beling, Director at Wensley House

Thanks for your kind and factual review, it will please the staff and management to read your kind words. Best wishes.

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Review from H S (Daughter of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that my father is well cared for by very kind and considerate staff and managment.

Reply from Patrick Beling, Director at Wensley House

Thank you for your review. Your dad is a lovely man and a pleasure to have in The Home. I do not doubt that The Manager, Staff and Management will appreciate your comments. Best wishes.

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Review from A K (Granddaughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Wensley House now for a year and has always been very happy and treated extremely well by all members of the staff, the staff are all very welcoming and friendly and the home is always clean and tidy. I am always kept up to date with anything relating to my nan's health.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your review, I am sure the Manager and Staff will appreciate your comments just as much as the directors do. It is very heartening that you visit your Nan on a regular basis and keep her spirits high. Best Wishes.

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Review from P B (Daughter of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wensley House for a year and has been extremely happy and content. The staff have been really kind to my mum. They cannot do enough for my mum. I am always kept up to date regarding my mum's well-being.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your Review. I am sure the manager and staff will appreciate your kind comments just as we do. I must reiterate that it is very pleasant and heartening to see you at The Home on a regular basis visiting your mum. Needless to say, she is a Lovely Lady and as a hundred Year Old is a pleasure to take care of. With our very best wishes, The Directors.

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Review from J G (Son-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wensley House Care Home is a lovely home for any family members which is like a home from home. The residents are really cared for and loving. They do the residents' washing, and clothing and provide three meals a day which is so lovely that they can choose from. Their sleeping rooms are lovely and
cosy. My mother-in-law is staying at the home and she is so happy and makes her family really happy and she doesn't want to leave. Visiting times are so relaxed and you are allowed to take them out to visit other people. Every member of staff is very friendly and helpful.

Reply from Patrick Beling, Director at Wensley House

Thank you for your kind comments, I am sure the manager and staff will really appreciate your comments. Looking after your mother-in-law who is one of our 100 year olds is a pleasure. See you and your dear wife soon. Best wishes.

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Review from J B (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that I have nothing but praise and gratitude for the managing director and his staff. The whole team at Wensley House have gone above and beyond for my dad and the residents there. The home is always clean and tidy and the grounds always look nice and tidy. The staff are always smiling
and happy to help.

Reply from Patrick Beling, Managing Director at Wensley House

It is always lovely meeting you and having a laugh and a joke when you come visiting your Dad. Thank you for your kind comments about the home, the manager and staff, I have no doubt that they will appreciate your comments. Looking forward to seeing you soon. Best wishes.

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Review from L G (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wensley Care Home is so clean and the food is very good. Very hardworking staff and carers and it is so lovely when I come to visit my mum. She is so happy and never wanted to go home so it makes her family so happy for her.

Reply from Patrick Beling, Director at Wensley House

Looking after your mum who is 100 years old is a pleasure as she is a very pleasant lady. She looks forward to your regular visits and the time you spend with her. The management and staff will certainly appreciate your kind comments. Our very best wishes.

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Review from Maureen R (Sister-in-law of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in several homes since he was six months old and he has been in them for 78 years. This is the best home he has been in all his life. The owners and managers and staff are all fantastic. He is looked after like a king.

Reply from Patrick Beling, Director at Wensley House

Dear Maureen, as always it is lovely to see you. The staff will most certainly appreciate your observations and comments. Your brother-in-law is a lovely gentleman and gets on well with all the staff and the other residents. Once again, many thanks for your review.

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Review from Gillian W (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be. Good staff, food, bedrooms, care and support are all excellent. My husband is very happy here.

Reply from Jonathan Beling, Director at Wensley House

Dear Gillian, many thanks for your review. I have no doubt the staff and management will appreciate your comments. Once again, many thanks.

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Review from T B (Daughter of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wensley House for nearly a year.
Care of a very high standard is given.
Staff are friendly.
The home is always very clean and rooms comfortable.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your kind review. The staff will be pleased and will appreciate your comments. We shall always maintain high standards for your Mother and all our other Residents. Best wishes.

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Review from C H (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled into life at Wensley House very quickly and has been very happy here. It has been such a relief to know that mum is so happy and well cared for. all the staff have been very kind and friendly. It is always a pleasure to visit mum at Wensley House. We get to laugh and smile a lot.

Reply from Patrick Beling, Director at Wensley House

It is gratifying that you and your family are happy to visit mum and have a little laugh and "smile a lot". Your mum keeps us smiling too, she is a very entertaining lady with a good sense of humour. The staff will be very pleased to read your comments. Thank you so much.

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Review from Colin G (Friend of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home to visit one of the residents for over seven years. I cannot fault this care home in any way. The resident that I visit has never said anything detrimental about this care home. She has always praised the way they treat her.

Reply from Patrick Beling, Director at Wensley House

Dear friend, it is very heart-warming that you visit your friend [our resident] every week as she has been bed-bound and she has mentioned to me that she looks forward to your visits and chats plus the magazines you bring her. I thank you for your observations about the home and the way she is treated. We too look forward to your visits as you cheer up our resident and brighten her day. Thank you.

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Review from G S (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been ill and she was very well cared for. Updates were given to the family. Mum was treated well, I was very happy with the care given.

Reply from Patrick Beling, Director at Wensley House

Thank you for your kind and appreciative review. Your mum is a lovely lady and it is a pleasure to look after your mum.

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Review from Ian G (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy with the loving care she receives at this home. All aspects of the home are excellent.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your appraisal of The Home and the care she receives. I have no doubt your comments will be appreciated by all concerned. Many thanks

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Review from S P (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home. My family and I are very satisfied with our 92-year-old mum staying at Wensley House. The staff are so good with Mum and very patient, especially as there is a language barrier which makes understanding needs and communication sometimes challenging. The staff treat Mum
with kindness, respect and dignity. The manager speaks a little Spanish and tries whenever she can to speak to Mum in Spanish. I couldn't wish for more! The manager and the owner are always available to answer any questions and provide regular updates.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your kind remarks about the home. Your mother is a lovely lady and can only be treated with kindness, respect and dignity. We manage to communicate with your mother, especially the manager and one or two other staff. It is certainly good to have you visit on a regular basis to see your mother.

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Review from Sally H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into Wensley House to look at it for my dad, nothing has been too much trouble. All the staff have been amazing - so kind, caring and thoughtful. When Dad was in the hospital, the owner and manager kept in touch with us, asking on a daily basis how Dad was doing. Dad is being
so well looked after by all the staff. My sister and I visit every day and the care the staff show to all the residents are exceptional.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your very kind review. The staff will be very pleased to hear that you appreciate the care and attention that they have shown your dad. It is very heartening to see you and your sister visit your dad on a daily basis.

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Review from A S (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with the care home management, I was so happy to see the positive attitude they showed towards my mother. They were informative about the services offered by the home and helpful in providing advice and guidance on transporting my mother into their care. At all times they respected
her dignity and cared for her as an individual. They persuaded her to join the other residents in the lounge; the first time I had seen her in trousers and a cardigan for a long time. On the day of my mum's passing, the staff showed such great care not just to Mum but also to my siblings and me, who had gathered for her last hours. They were so dedicated to providing a quality service that even though they were past the end of their shift, two key staff stayed on until my mum had passed on and all the arrangements for the GP attendants and collection by funeral directors were organised. Their thoughtfulness and commitment to providing a complete service to the family were outstanding.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your kind words. For what it is worth, we were only doing our duty by caring for your mother and treating her with the respect and dignity she deserved. As it happens, our caring goes on well after the passing of one of our residents as it is at this time the family or friends need our support most. I have no doubt that the staff will be pleased to hear your kind comments and the two key staff you mentioned will be pleased that you appreciated their caring attitude and commitment. Once again, many thanks.

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Review from Martin B (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care at this care home is of an extremely high standard. I have found the cleanliness, thoughtfulness and compassion of all staff members is impeccable. Since my mother became a resident here I have been very pleased to see that she is cared for in a way I could never have imagined. The
food standard is above average. Management is of the highest standard, nothing is too much trouble.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your kind review. It is a pleasure looking after your mum and all our other residents, as you have stated, the manager and staff will be very pleased that you appreciate the level of care and the high standards they deliver. Your kind comments will be appreciated by the staff when this review is shared. I too found it very pleasant to have chats with you. Once again, many thanks.

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Review from D S (Daughter of Resident) published on 20 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff and management at Wensley House polite and professional. My mother, who has dementia, tells me on my visits; they take care of her very well. It is reassuring for me and other family members to know that she is in a safe, clean and caring environment. The manager and the managing
director are always available to answer any questions or queries I may have and provide updates on my mother.

Reply from Patrick Beling, Managing Director at Wensley House

Thank you so much for your review. I am sure the manager and staff will be pleased to note that you are appreciative of their efforts. As always, your mum is most entertaining and endearing. Wishing you all the very best.

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Review from K F (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia. Mum's room is lovely with her own bathroom. Kept very clean. It is value for money compared to other care homes. Mum seems happy.

Reply from Patrick Beling, Director at Wensley House

Thank you so much for your kind comments. The staff will certainly appreciate your positive comments. It is certainly a pleasure to take care of your mum.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Wensley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wensley House is calculated as follows: ( (324 Excellents x 5) ) ÷ 324 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wensley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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