Wensley House

Bell Common, Epping CM16 4DL
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10 75 Reviews
  • Wensley House, Epping
Tucked away, in a secluded forest surrounding, Wensley House is located just a stone’s throw from the charming town centre of Epping.

All en-suite (some also with wet rooms) personalised rooms, a modern nurse call system, an advanced addressable fire alarm (pinpoints by exact location), and a gated development to allow for walks and an outdoor lifestyle and dining are just some of the things that make this a welcome home.

Be it the Oak Room, with warm oak walls where you can receive entertainers, enjoy movies, religious services, or the Garden Room, with end-to-end patio doors bringing the summer indoors, the airy conservatory to share with new resident budgies, or the dining room for all day refreshments and a choice of meals freshly prepared by a chef on the premises (top five star food hygiene rating) there is always a place to relax.

Friendly and warm staff really care about what they do and take pride in supporting you as you maintain both dignity and independence and regularly form close bonds with the residents and families. As a small, family run business, the directors are also here on a daily basis to support the staff and residents in the provision of excellent care. Staff receive all required checks and commence under review status for several months shadowing experts supported with advanced training with industry experts before becoming part of the team.

Wensley House are proud to have pioneered the use of CCTV, believing that transparency builds trust, and trust builds relationships.

Please, see for yourself.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

Shared rooms start from £900 per week

These prices are only a guideline, please contact Wensley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Beling & Co Ltd

Person in charge

  • Bianca Garmacea (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Based upon a regular and relaxed pre-admission assessment.
  • Ages 1+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.

Parking

  • Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.

Wensley House Reviews (75)

Total of 75, showing 41-60
10

Wensley House has a Review Score of 10 (10.000) out of 10, based on 27 reviews in the last 2 years. Over all time Wensley House has 75 reviews.

Overall Experience

  • 73
  • 2
  • 0
  • 0
  • 0

Date Published

75
11
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27
48

Review from David H (Son of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience of a Care Home. Mum has been at Wensley House for a year and a half. During this time my telephone conversations and visits have left me impressed with the staff and the duties they perform as part of their job. Communication is excellent. All staff are helpful, professional
and friendly and nothing appears to be too much trouble. A caring culture runs throughout the home. When I realised that Mum could no longer stay in her own home I reluctantly agreed that a care home was the only option. Not only has the move to Wensley House transformed my life but has given me peace of mind knowing that Mum is being properly cared for and she is happy. Covid restrictions have now been relaxed significantly; I am now able to visit regularly and have more of an insight from inside the Home. I cannot fault anything. I often compliment the staff and marvel at how they can maintain their enthusiasm. The answer is always the same, "We love our residents."

Reply from Jonathan Beling, Director at Wensley House

Dear David,
Thank you for your kind review. I have no doubt the staff will appreciate your kind comments just as I do. All being well I shall see you on Thursday as usual plus any other days that you may wish to visit.

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Review from Richard B (Son of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the care given to Mum. They have gone above and beyond any expectations I might have considered.
We had home care visits for Mum for a number of months previous to placing her in the care of Wensley House gave her better and more comprehensive care in the six months.
Thanks all at Wensley.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your response, I appreciate your kind comments and the staff will be very pleased when your review is shared with them. It is a pleasure looking after your mum and all our other residents and it is certainly very nice meeting up with you and chatting with you. Best wishes.

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Review from M S (Grandson of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granma since being here looks happy and healthy. She has even put on weight which she needed. When a family member calls here about my granma, they are always helpful, the staff. The place is lovely, we walk and talk in the garden she likes it a lot. Good care and support given!

Reply from Patrick Beling, Director at Wensley House

Thank you for your review. Your Grandma certainly loves walking in the garden which she does most days accompanied by a member of staff and another Resident with whom she has made friends. The highlight of your Grandma's week is when she is visited by you and other family members. Finally, the staff will appreciate your comments. Thank you.

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Review from Corinne K (Daughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is absolutely wonderful. The home owner/director is there every day, and together with the manager, run Wensley House with kindness and professionalism. His staff are caring and thoughtful. My mother is being very well looked after. There is a caring, calming feeling when you walk through
the door.

Reply from Jonathan Beling, Director at Wensley House

Thank you so much for your review, The Manager, Staff and Directors really appreciate you taking the time to complete this review. It is a pleasure to look after and take care of your mother and all our Residents at Wensley House.

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Review from S S (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wensley House hasn't failed me in any way! I received undivided attention, care and full support from each and every staff member. They are all committed and dedicated to the well being of their residents, and I have no hesitation in recommending them for their excellent service at any time.

Reply from Patrick Beling, Director at Wensley House

Thank you for your review. It is a pleasure looking after you, as you state, the manager and staff are dedicated and committed and will really appreciate your kind comments. I too found it very pleasant to have chats with you. Once again, many thanks.

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Review from J P (Daughter of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were extremely satisfied with my mum's stay at Wensley House. She was treated as an individual and they did everything possible to satisfy her needs. The staff were patient and caring and kept in touch with us in this difficult time of Coronavirus as we weren't able to visit.
Management
and staff were excellent!

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Review from J T (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received was exceptional. I cannot rate this care home highly enough. The staff were so good with mum and very patient. The manager was extremely kind and always kept me up to date with how mum was. I would also like to praise the owner who was really sympathetic and very helpful.
I only wish mum had enjoyed more time there.

Reply from Patrick Beling, Director at Wensley House

Many thanks for your review. The Manager and Staff are, to use your comment, exceptional and would appreciate your review. I too wish your Mum spent more time with us so that I could have met her. I understand she was very witty and also loved singing with one of her favourite songs being "We're busy doing nothing" by Bing Crosby. Hopefully, I will have an opportunity to meet you in the future.

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Review from Daniel B (Son of Resident) published on 7 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Wensley House in Jan 2020 and met with the manager and staff. I also had an opportunity to inspect the property.
The staff at Wensley House are fantastic, especially as I live in Australia, they maintain excellent communications and keep me up to date on any situation with regular updates.
The
nursing home is very clean, the staff are excellent, very friendly with residents and very accommodating to their needs.
The activities are restricted to the nursing home but everyone seemed happy to join in and participate. I know Wensley House has looked at many different ways to keep the residents entertained.
The management are extremely friendly and have helped me immensely with our difficult situation of distance.
My mother is happy, in good health, well feed, well looked after in a clean and safe environment. Wensley House is well maintained, warm in winter and has flourishing gardens for residents in the summer.
I am very reassured that Mum is in an excellent location.

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Review from Terence T (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother once or twice a week and have been doing so for the last three years. I have full confidence in the staff and management to continue to look after my mother.

Reply from Jonathan Beling, Director at Wensley House

It is a pleasure looking after your mother over the last three years. It is also lovely when you visit along with your beautiful Boxer Dog, Winny who has become a friend to all our Residents and enjoy her presence.

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Review from L R (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, could not have had better care for our Mum. She was treated with kindness, respect and dignity. The manager and cook were amazing, taking such good care of her, as were the staff.

Reply from Patrick Beling, Director at Wensley House

The Manager and Staff will really appreciate your kind comments and will very sadly miss your Mum.

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Review from A W (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly professional and friendly staff. Superb environment and fantastic quality care.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your kind comments.
Though we are a Residential Care Home, we have four staff including the Manager who trained as General Nurses in Romania and know their job and it is privilege to work with them and the Care provided is exceptional.

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Review from J P (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and management very caring and helpful. My mother has confidence in everything that is being done for her. After living alone for a while they have done everything they can to make her stay as pleasant as possible.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your comments about the staff who are always on hand, your comments will be shared with the staff who will no doubt appreciate them. Once again, many thanks.

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Review from S C (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the care home where my mother lives. The staff are always friendly and my mother gets along with all of them, which is so reassuring to know she is in good hands.

Reply from Jonathan Beling, Director at Wensley House

Thank you very much for your comments about the staff, I have no doubt they will appreciate your comments just as I do. Your mother is a lovely lady and it is a pleasure to have her in The Home.

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Review from B H (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother first came to Wensley House we had issues, but the management listened to us and acted upon them to our satisfaction, and now I have only good things to say about Wensley House. 10 out of 10.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your review. It is good to know that you are pleased with the new manager/management who was your choice. I am sure that the manager will be heartened by your comments. Long may she keep up the good work.

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Review from S B (Stepson of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mum has lived in three other care homes in the area, since my dad passed away in 2010.
She would not settle in the other three, this is the one where she feels cared for and settled to date.
The home is always welcoming and a high standard of care seen carried out, very pleased with the owner
and how he runs the home.

Reply from Jonathan Beling, Director at Wensley House

Your step-mum is a lovely lady and as you say she has been with us for many years and is part of the family.
The staff will be pleased that you and your family appreciate them and the work that they do.
Thank you for your review.

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Review from P N (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, I am pleased with the level of care provided to my mum at Wensley House. All the staff, whether they be carers, catering, maintenance, cleaning or the activity coordinator, are kind and helpful. The management team are always approachable and responsive. It gives me peace of mind
to know that my mum is being well looked after.

Reply from Jonathan Beling, Director at Wensley House

The manager will be pleased that you have rated the management as excellent and I thank you for submitting your review.

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Review from Cristina H (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, informative staff. Seem very attentive to all service users. Food is amazing and I am always made to feel welcome with tea - and food if I am there at mealtimes.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your ratings. The staff will be pleased.

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Review from Michael K (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care she is provided with. The new manager is excellent. When visiting the home, it feels warm and very friendly.

Reply from Jonathan Beling, Director at Wensley House

Thank you for your review and your continued support for the residents and the home. It is much appreciated.

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Review from L V (Wife of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after. The staff are very good, and kind to the less able residents, and give me reports on how he is doing.

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Review from Rosalind G (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home and believe me I’ve visited a lot. It’s certainly the best in the area in my opinion. It is clean, well presented and safe. Staff are amazing. They are kind and caring and all have a good sense of humour. They treat residents with dignity and respect. Residents are well
looked after and very well fed. We take my father out regularly but he often doesn’t want to leave as the food is so good. The eating area is very pleasant as is the conservatory area where residents are treated to hair treatments. The only downside that I can see is the lack of time outside. However, I can understand this, as older people don’t cope well in the heat or the cold so finding the balance is difficult. The owner is present a lot and clearly genuinely cares. I strongly recommend this home.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Wensley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wensley House is calculated as follows: ( (324 Excellents x 5) ) ÷ 324 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wensley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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