Wensley House

Bell Common, Epping CM16 4DL
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10 75 Reviews
  • Wensley House, Epping
Tucked away, in a secluded forest surrounding, Wensley House is located just a stone’s throw from the charming town centre of Epping.

All en-suite (some also with wet rooms) personalised rooms, a modern nurse call system, an advanced addressable fire alarm (pinpoints by exact location), and a gated development to allow for walks and an outdoor lifestyle and dining are just some of the things that make this a welcome home.

Be it the Oak Room, with warm oak walls where you can receive entertainers, enjoy movies, religious services, or the Garden Room, with end-to-end patio doors bringing the summer indoors, the airy conservatory to share with new resident budgies, or the dining room for all day refreshments and a choice of meals freshly prepared by a chef on the premises (top five star food hygiene rating) there is always a place to relax.

Friendly and warm staff really care about what they do and take pride in supporting you as you maintain both dignity and independence and regularly form close bonds with the residents and families. As a small, family run business, the directors are also here on a daily basis to support the staff and residents in the provision of excellent care. Staff receive all required checks and commence under review status for several months shadowing experts supported with advanced training with industry experts before becoming part of the team.

Wensley House are proud to have pioneered the use of CCTV, believing that transparency builds trust, and trust builds relationships.

Please, see for yourself.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1600

Shared rooms start from £900 per week

These prices are only a guideline, please contact Wensley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Beling & Co Ltd

Person in charge

  • Bianca Garmacea (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Based upon a regular and relaxed pre-admission assessment.
  • Ages 1+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Wensley House have an open door policy and welcome visitors to come and have a look around and perhaps enjoy some tea and biscuits if time permits. It is advised to look at more than one home and to be sure to visit any home of interest as this normally gives a true feel of a place, which is what really gives the idea of a place more than anything else.

Parking

  • Wensley House is safely tucked away behind automated gates and matching fencing so that residents can enjoy the outdoor garden safely and feel relaxed. Within this enclosure exists ample parking by way of a tarmac drive with marked, large spaces for convenience.

Wensley House Reviews (75)

Total of 75, showing 61-75
10

Wensley House has a Review Score of 10 (10.000) out of 10, based on 27 reviews in the last 2 years. Over all time Wensley House has 75 reviews.

Overall Experience

  • 73
  • 2
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  • 0

Date Published

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17
27
48

Review from H B (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only recommend Wensley House exceptionally. All the staff are warm, friendly and know all the residents so well. The facilities offer a "home from home" experience that is comfortable, excellent food and care. The residents are kept entertained with activities and one to one 'chats'. Wensley is
fantastic value for money and my Mum relaxed and loved her time there. The bedrooms are a good size, airy and always clean, as are the day rooms. This privately-run home offers so much more. Well run, well priced and highly recommended.

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Review from Jan H (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum first came here there were a few concerns raised but these have now been addressed. I cannot praise the home and staff enough.

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Review from Jenny W (Sister of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is safe and happy.

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Review from David C (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wensley House is a very well run residence. Their best asset is their staff who we found to be faultless in their attention and care given to my father who I felt was extremely well looked after at all time.
Their assistance and concern was greatly appreciated by myself during a very difficult time.

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Review from Michelle S (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very caring and friendly. Constantly try to improve the home. The activities are great and the residents, including my Mum, appear to be very happy. Rooms are spacious and bright and clean. Would recommend.

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Review from Paula M (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here and I have to say the staff are lovely and the food looks amazing. Her room is bright, clean and well looked after.

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Review from Keith V (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Wensley House to be a well-run care home with good management. The staff are friendly, helpful and aware of residents and relatives needs. Accommodation is comfortable and clean. Meals are varied and to a high standard. Residents personal care is excellent. I think Wensley House is a good
place for my relative to be living, my mum is happy, safe and cared for.

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Review from P A (Son of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to the home in March. It appears her needs are being met. The home is always very clean. My mum has said she enjoys the food and there is enough.


One concern we have is that on our visits, there doesn't seem to be many activities going on and Mum expresses that she is bored.

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Review from Edwin R (Relative of Resident) published on 10 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff here very obliging and very friendly, always helpful and will do anything. Nothing is too hard. They always offer tea or coffee or juice to relatives who are visiting. The owner is a lovely man, always helpful and willing to answer questions, likewise, staff. They allow visiting
time any time for as long as you like apart from midday meal times. They don't push you out, and security is very very good and secure. Lovely grounds, well kept and very clean environment, Glad we chose this residential home.

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Review from Claire K (Friend of Resident) published on 6 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and owner of Wensley House enough for their care, compassion, manners and professionalism which I witnessed when I went to visit my good friend when he was a resident here. Sadly, my friend has now passed away but I felt I had to write this review because, as a nurse by profession
myself, I was so impressed with their level of care and I thank them all from the bottom of my heart because I never worried about my friend being in their care.

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Review from Maureen C (Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and consistent caring service.
A home from home.

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Review from Sharon D (Daughter of Resident) published on 28 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a suitable care home is an absolute nightmare........the nightmare ended when I found Wensley House. As soon as I made the phone call I knew I would be welcomed.


My mother was not an easy resident to look after due to her being so unhappy at losing her independence but all the staff at Wensley

were so encouraging and welcoming despite her constant irritability. We were welcomed also as a family and I actually enjoyed seeing the staff each time I visited and knew mum was being well cared for. There were occasions whereby staff did not know I had arrived and I could hear them talking to mum in a caring manner and never once lost their patience.


Unfortunately, mum passed away on 11th November and was never able to fully appreciate the care and attention she was given at Wensley but we as a family could not fault any aspect of the care from all the staff.


I would highly recommend Wensley House and hope it is still going strong if and when I need care. Thank you, everyone!!

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Review from Pat D (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble for the staff who treat the residents. They are caring, respectful and treat the residents as one of their own family. My mum was very happy there and I have nothing but praise for the staff.

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Review from Jan R (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff lovely and friendly, its wonderful to see the bond Mum has made with the staff since she has been at the home. Families actively encouraged to go to staff with any suggestions/issues relating to relative or home.

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Review from Philippa C (Grandson of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding a 'caring home' for my mother, when my father passed away after 67 years years of marriage, was a daunting and sad time. After visiting numerous care homes, the task of finding a 'home from home' environment seemed an impossible task. However, Wensley House, has achieved what we thought to be
the impossible. This home is outstanding ! Read all the reports, but please, take the time to visit Wensley House, you will not be disappointed. The management and all the staff, show such dedication and a caring and loving understanding of their residents needs. This is a 'Happy Home' and offers a safe, nurturing and stimulating environment for all the residents.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Wensley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Wensley House is calculated as follows: ( (324 Excellents x 5) ) ÷ 324 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wensley House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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