Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.9 127 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1442
  • Self-Funded Residential Dementia Care: £1134 – £1442
  • RESPITE Self-Funded Residential Care: £1234 – £1542
  • RESPITE Self-Funded Residential Dementia Care: £1234 – £1542

These prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mel Oliver (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Woodbury Court Reviews (127)

9.9

Woodbury Court has a Review Score of 9.9 (9.877) out of 10, based on 40 reviews in the last 2 years.
Over all time Woodbury Court has 127 reviews.

Overall Experience
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Reviewer Connection to Woodbury Court
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Total of 127, showing 81-100
Review from Marian L (Sister of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother in law was moved to Woodbury Court from another care home as it was closing down in May. This was when COVID-19 was at a high so we have been unable to visit him at this new home. They have kept us informed of his settling in period and progress regularly including photographs and conversations
with him on the phone. On Friday we were able to see him in the home's garden. It was wonderful to see him after 3+months. The visit was very well organised and he was well prepared for the visit. Top marks to the manager and her team. Thank you.
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Review from Maureen M (Sister of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today was the first time in over three months that I was able to see my brother, was so pleased to see him and to see how well he looked and how happy he is, he has only been in this home for about four weeks and has settled in so well which is a credit to all the staff. Thank you for your care and
attention.
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Review from Pauline C (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a social distancing visit with my mum for the first time in 12 weeks, it was a well-controlled visit. The care home has done an excellent job of looking after her during this pandemic.
They keep me informed at all times. Have sent me photos of mum getting involved with staff and other residents
during the lockdown when I could not see mum face to face.
They are all doing an amazing job.
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Review from Abigail A (Granddaughter of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been living at Woodbury Court for around three and a half years and I could not recommend this care home more. The staff are so welcoming, friendly and helpful. The facilities are clean and modern, and the food smells amazing – my nan always looks forward to her tea breaks during the day!
There is consistent communication via email/calls to provide regular updates and this is particularly appreciated during the Covid-19 pandemic. The staff have also organised several video calls with my nan during lockdown and it has been so wonderful to be able to communicate with her over the past couple of months when I haven’t been able to visit in person.
I just want to say a big THANK YOU to all the carers and staff who have continued working during these troubling times. Your optimism, kindness and compassion shine through and I, like so many others, am so grateful for the incredible service you provide for our loved ones.
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Review from John (Brother-in-law of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodbury Court is an excellent care home. The management and staff are always available to discuss any issues that they or I have in relation to my sister-in-law's care. Although she can be difficult or demanding at times the staff always take it in their stride and remain cheerful, helpful and professional.
My sister-in-law has settled in very well and appears to be very happy in her surroundings.
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Review from Kim S (Daughter of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been in this care home for a number of years now and has always been cared for with the greatest respect and dignity.
She is always clean and well presented, and recently whilst I have been unable to visit, the staff have sent me regular photos of Mum, which is such a help in these difficult
times. Great care home and lovely staff; couldn't wish for more.
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Review from Elaine O (Daughter of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a daughter of a person who has been a resident for a number of years at Woodbury Court. My sister and I visit regularly. We have always been extremely pleased with everything. The staff, accommodation, cleanliness - everything - has been of the highest standard. During this lockdown period,
they are keeping us up-to-date with everything including regular photos sent to us of our mum. When it was decided, quite a few years ago, that a care home was necessary for our mum, we were very careful indeed in choosing one and we have never, for a moment, regretted our choice. Mum is very happy there and our late dad, who also needed a care home a year after mum, was also a resident for many years. Again, we had no complaints and indeed when he was very near to the end of his life, they couldn't have been more helpful. Well done Woodbury!
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Review from Paul B (Son of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father passed away some six years ago, my mum could not cope without him. Life seemed to be over and she became mentally unstable and extremely unwell. As a result, she became sectioned under the mental health act and my sister decided to look for a care home to save her from herself, really
she was very ill, we approached Woodbury Court and was welcomed by the house manager who was very professional in her application and the staff were very reassuring with the task that was ahead for us all. They have been brilliant with mum over the time she has been there and basically given her a life we thought she could never have again. They look after her which is something me and my family are extremely grateful for.
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Review from Lauren H (Granddaughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has lived at Woodbury Court for almost four years now. She has dementia which has worsened over time. We lost my mum in 2018 and the staff were fantastic to me and my Nan, a male carer, in particular, my Nan loves and he brought her to my Mums funeral as we couldn’t get her safely in the funeral
cars. I expected I would need to follow the funeral with my Nan in a cab and was unbelievably grateful for his assistance. My Nan is so happy at Woodbury, she's always smiling and giggling with the staff and tells me how lovely they are. Nan is well cared for and the food always looks great. More funding /budget is needed by the care home Group to supply more regular transport for the homes to be able to take residents out and about. I feel my Nan would really benefit from leaving the home a bit more and does really enjoy herself when she has a change of scene.
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Review from Ian C (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodbury Court has been superb during the Corona Virus lockdown, keeping us informed, answering calls and getting Dad on phone - in what is clearly an unbelievably busy and stressful time for the staff.
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Review from Mel W (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great service and care provided by all, the manager is very friendly and welcoming from the off and puts your mind at ease with letting you know her priorities are her residents and staff, she goes above and beyond. Keep up the great work, all it's much appreciated in these difficult times.
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Review from Laurence P (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been at Woodbury court for two years, and in that time, her health and mental capacity hasn't declined. My Mum was very distressed and confused at her time of admission, and all the staff and management were fantastically helpful with both family and Mum. They ensured all her needs were
met and worked with us to create a care plan to assist and cater to Mum's individual needs.
Whenever we have had any concerns or issues, they are quick to react to ensure problems are resolved swiftly.
The care staff have built up a great relationship and rapport with Mum, and go the extra mile to ensure all her needs are met and to share a joke and laugh with each other.
The home has a very happy and welcoming atmosphere, and families are welcomed warmly when visiting. Staff are very helpful and engaging.
I have already recommended Woodbury Court to a friend who has placed her Father there, and I would recommend again. 10 out of 10.
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Review from Frances J (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother and father have been at Woodbury Court care home for approximately two and a half years and are well looked after by the friendly, caring staff. When I mention my parent's names, the staff immediately know who I am talking about, and it's nice to know that they are known and treated as individuals.
During the Covid19 Virus, the manager has been quick to put Woodbury Court into a shutdown procedure, taking safety as a priority for the staff and residents and chiefly, for me, my parents. The use of video calls has been offered as a way to keep in contact during this dreadful time and has been a boon as it isn't always easy to have a conversation on the phone with my parents as their hearing is impaired. Thank you, everyone, at Woodbury Court.
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Review from George M (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Woodbury Court for approximately 9-years. In this time, she has been happy, and she has been very well looked after, especially since the new manager took over. I am very happy how Mum is being cared for since the Coronavirus outbreak; we cannot thank them enough.
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Review from Alfred K (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic home, really first-class. My relative has been here for over twelve months with no issues. Staff are very caring and helpful and no complaints. We would like to thank everybody for running a superbly clean and attentive home.
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Review from Steve L (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff take good care of my mum during normal circumstances, but I am particularly grateful during the COVID19 lockdown. They keep me informed of how she is doing, sending me photographs and have also had video calls to keep in touch.
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Review from Ann V (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old mother was sent to Woodbury Court by the hospital for assessment a year ago, at the time, she was very resistant to the idea of any kind of care home. Immediately, the staff put her at ease and worked hard to build a good relationship with her. Very quickly, she settled down and is happier
than I've seen her in years, always saying how good the staff are to her. The home has made sure she has three meals a day, and all of her needs are met day and night. I don't think we could have chosen a more caring environment for her. This has been proved during the Corona outbreak when all staff have done their utmost to protect the residents. Woodbury Court is a family and relatives are not forgotten either; support is there for all. We are very grateful we found this care home; we think it is one of the best available.
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Review from Teresa C (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this worrying time of Coronavirus, I have been able to video chat with my mum. I get lots of photos, texts get shown to her, flowers have been delivered. I cannot thank and praise the staff at Woodbury Court enough, they are so wonderful. I was even able to say hi to some of the other residents
that I have come to know. Thank you.
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Review from Janet G (Daughter-in-law of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Woodbury Court for five months now. She has settled in very well, the care she is receiving is first class, the staff are all very attentive, the home is very comfortable and I would highly recommend.
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Review from Julie T (Daughter of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at the home for more than five years. He has always been treated with care and respect by all the staff and the carers have responded to his changing needs. The home is very welcoming and it’s been tough not visiting but we’re sure he’s in good hands. The staff have been
proactive, organising phone calls, photos and video calling.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Woodbury Court is calculated as follows: ( (422 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 471 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.

Sarah

Sarah Foxton

Job Title: Home Administrator Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.

Lorraine

Lorraine Degvaille

Job Title: Deputy Manager Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.

Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.

Paul

Paul Little

Job Title: Lifestyle Coordinator Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.

Neil

Neil Potkin

Job Title: Care Team Leader Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.

John

John Nicholson

Job Title: Maintenance Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.

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