Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
Review Us
9.9 127 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1442
  • Self-Funded Residential Dementia Care: £1134 – £1442
  • RESPITE Self-Funded Residential Care: £1234 – £1542
  • RESPITE Self-Funded Residential Dementia Care: £1234 – £1542

These prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mel Oliver (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Woodbury Court Reviews (127)

9.9

Woodbury Court has a Review Score of 9.9 (9.877) out of 10, based on 40 reviews in the last 2 years.
Over all time Woodbury Court has 127 reviews.

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Review from John M (Son of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Woodbury Court in 2017 as she has dementia and needed 24/7 support. I have nothing but praise for the staff and management who have made it a proper home for her and given her the support and care she needs. The home has been regularly redecorated and improved and is always immaculately
clean. Her room is lovely and bright, the food is of a high standard with a selection of choices and you can see into the kitchen when you visit and it is spotless. They organise activities e.g. nail painting, pizza decorating etc. Clothes are laundered regularly and hung up in her wardrobe. Unfortunately, Mum has had to be hospitalised on a few occasions and each time I’ve had the staff and management calling me regularly to see how she is. They really care and regularly sent photos of Mum during the lockdowns. I have no hesitation in recommending Woodbury Court and would like to thank the staff and management for their professionalism and hard work.
Reply from Mel Oliver, Home Manager at Woodbury Court

Hello John, thank you for the review. We always engage our residents in the activities we set, and their voice and opinion is a high priority to us. We are grateful that you appreciate the services we have provided for your mother's care. Thanks again for the feedback.

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Review from Janet P (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers here do go above and beyond. They all seem to care very much about the residents.
Must be hard with the lockdowns for staff and residents, but they soldier on.
When they can, there are activities for residents and a hairdresser during the week, which is great. There is a small garden which
should look good in the spring.
The courtyard to be fair could benefit from a good spruce up, but guess that is up to directors.
But the carers, management, receptionist, kitchen staff and laundry ladies all do their very best for the residents and I couldn’t hope for anymore and feel confident my mother is in safe and caring hands, which is all I could hope for.
Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Janet, thanks for the review. Your feedback greatly enhances the care we cater to our residents, and staff are thankful for your informative and insightful comments. We are happy that you are satisfied with your mother's care.

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Review from Max G (Grandson of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodbury Court is a great care home. My grandmother has severe dementia and has been there since around 2011. Management will go above and beyond to help and care for your loved ones. It can be hard to have a family member who suffers from this awful disease, but they support you through it so well.
Thank you to all the staff there!
Reply from Mel Oliver, Home Manager at Woodbury Court

Hello Max, we are so grateful to hear you send your full recommendation for Woodbury Court. We believe relatives are always as important as our residents, and we are so appreciative to hear you are satisfied with your grandmother's care.

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Review from Deb M (Daughter of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has struggled with severe dementia for many years and is unable to communicate clearly. She has lived at Woodbury Court for the past year. The Manager and her team are incredibly professional and organised which is very reassuring as a loving relative. The entire home is kept in immaculate condition.
Rooms are thoroughly cleaned and aired every day and there has never been that 'old people smell' that many care homes suffer from. There is a very warm family feel amongst the staff and all the residents are treated as part of this caring family. Meals are always generous and varied and mum enjoys the regular tea and biscuits throughout the day! She has a weekly blow dry with the hairdresser and all of her clothes are clean and hung neatly in her wardrobe. I would not hesitate in recommending this home and the wonderful team. It is a tough job and yet these professionals make it look easy.
Reply from Alison Lawrence, Home Manager at Woodbury Court

Hello Deb, we are so thankful to hear you are sending your full recommendation to Woodbury Court. We always seek the best possible care in every setting, including the environment, food and activities for our residents. Thanks again for the insightful review.

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Review from Carole T (Daughter of Resident) published on 23 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been very happy in Woodbury Court, every member of staff is so caring and have made her feel at home. They are extremely considerate to all mum's needs, would not hesitate in recommending the home to anyone. We have found the carers are prepared to go above and beyond to ensure my mum is
safe and her needs are met.
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Review from Sue C (Daughter of Resident) published on 24 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum enjoyed her stay at Woodbury Court while awaiting the return of my dad from hospital. I cannot praise the staff at Woodbury Court enough. This was my mum's first experience of residential care. The receptionist especially made my mum feel very safe and welcomed. My mum enjoyed a bubble bath,
a haircut - by a lovely/very professional hairdresser, and a manicure. Mum is at home now with my dad, but she is singing praises of the care she received. A big thank you to Woodbury Court for Mum's care - it is very much appreciated.
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Review from Jack L (Grandson of Resident) published on 22 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. Management are brilliant, couldn't be happier. The care they give my grandad is second to none. He is always well presented and I know he's not the easiest to persuade, to keep his hygiene to a good standard. Thank you to all the staff that work there.
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Review from Haley A (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to leave a review based on my recent experience visiting my Mum at Woodbury Court. Yesterday I managed to have a contact visit with my mum for the first time, and it was wonderful. I had a Lateral Flow covid test and wore PPE for my visit. The whole process was simple and the staff managed
to keep the situation professional but light-hearted (even though this is a very serious time). I had seen Mum previously, in the "bubble" visiting area, which was great, but this was a million times better. The staff at Woodbury Court have been taking great care of my Mum (we haven't actually been into the home since my mum moved there during the pandemic). Mum's room is bright and airy and spotlessly clean. The whole environment was so homely and welcoming, it was a massive relief to know that our mum is receiving the best care in such a wonderful place.
The whole team at Woodbury Court have a lot to be proud of, especially since they have been working under such demanding circumstances.
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Review from Stevie D (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Woodbury Court when it became safer for her to be there, during her battle with Alzheimer's. Right from the start, the manager was so helpful and reassuring. Every single person we spoke to, was so helpful and more importantly, you could tell from the way they spoke to us and all the
other residents, that they do really care and were very kind to everyone. Unfortunately, my mum came out of hospital and wasn't very well and they were just so compassionate and helpful and very thoughtful of the whole family. One carer, in particular, was especially helpful and the lady on reception. I don't know all their names, but every one looked after us, the family and our mum, in a very sensitive and caring way. We will be forever grateful. Thank you so much to everyone.
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Review from Sue N (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a ‘room’ visit with my mum today. The procedure before seeing ran like clockwork. My lateral flow test for Covid performed, a wait in my car for the result (negative) PPE given to wear and then a socially distanced extremely pleasant visit with my mother.
She looked well presented and cared for,
her hair was long (as was expected) but washed and ‘styled’ her nails shaped and painted, her clothes clean and tidy, she looked well-fed and she was very happy. Her room looked homely and was clean and tidy with all her personal effects arranged neatly. Her clothes in her wardrobe and chest of drawers were neat and tidy as was her bedding. Overall she was well looked after.
All the staff that I saw were chatty and seemed pleased to see me. I think they too were glad to have relatives and friends visiting again.
During ‘lockdown’ I have had pictures sent to me of my mum enjoying herself, interacting with staff and other residents and having ‘pamper parties’.
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Review from Jackie S (Daughter of Resident) published on 2 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find all the staff to be very friendly and when I ask questions, the staff will answer and find things out for me if they don't know. My mum is happy and this makes a big difference. I think Woodbury Court could do with a bit of upgrading in parts but overall, it's a lovely home and I appreciate all
they do.
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Review from Ann C (Daughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodbury Court is a jewel in the crown of care homes and I am so glad that Mum has found herself there. We had no choice, as she had broken her hip and after an operation, was taken there automatically and has now been a full-time resident for over a year. And what a year it has been. Throughout this
challenging period, her care as well as the management of the home itself, hasn’t altered. Proactive, pragmatic and principled, they have navigated us as a family through the most stressful of times. Even when mum had a stroke and was admitted to hospital and when she contracted covid, my brother and I have been notified calmly, kept abreast of the situation and supported. Mum has coped brilliantly as a result and has literally adopted so many of the carers as her own friends and family. It’s lovely to see. Even though Mum is coping with Alzheimer’s, her face lights up and she talks to every one of those carers and managers (who, if I could name them on here, I would). You are all exemplary.
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Review from Stephen C (Son of Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Woodbury Court could not be more caring. Mum came from another care home which I thought was good but Woodbury Court has been so much better. I am so happy that Mum is in this care home. Thank you so much.
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Review from Anna W (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Woodbury since last year and the care that he has received has been amazing. With lockdown, it has been so difficult as I haven’t been able to visit and so, when the pod was opened 3 weeks ago, I jumped at the chance of a visit. It was such a lovely experience and being able to see Dad
again was fabulous. The manager and her team are fantastic, nothing is too much trouble for them and they keep in contact with me regularly. Dad is happy and that is the most important thing.
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Review from Kerry W (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with Woodbury Court since May 2020. I cannot praise them enough for the care and attention they have given her. Through the toughest times, they have done an amazing job to keep her safe, comfortable and happy. Mum's case is complex, and they have always been in our corner working with
us to get Mum the healthcare she needs. I cannot recommend Woodbury enough and feel so lucky that we have found such a wonderful group of people to help us look after Mum.
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Review from Michael S (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend the home highly enough. Dad had Alzheimer's and spent three years in the home where the care had a massive positive impact on his well being. Sadly, Dad was diagnosed with Covid in late 2020 whilst a resident in the home. His condition worsened and he had to be admitted to the local
hospital. Efforts by the hospital were only partially successful and he was discharged back to the home in December. Despite not being a nursing home, the home was able to put a palliative care plan in place with the local hospice which ensured that dad's last days were as comfortable as possible. They were sensitive to both his needs and those of his close relatives and all the family think they went beyond what was expected in the care they provided.
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Review from Gary S (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting mum for the 1st time this year, I was so pleased to see her. The home provided a pod which made our visit very safe for mum and me. I would like to say a big thank you to all the ladies working at the home as they are doing a great job in difficult circumstances at the moment. Mum looks
very well cared for as always and I'm sure we all can not wait to be back to normal when safe again. I would recommend Woodbury Court and all their staff if anyone is considering moving a relative into their care for a long or even short-term respite. Well done to the manager and your whole team for what you do.
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Review from Lynn W (Daughter of Resident) published on 23 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately my dad passed away this morning, I have nothing but praise and admiration for every single member of staff at Woodbury Court! For us as a family, it was our second home! Always made to feel welcome, nothing was too much trouble, and my dad loved you all! For the last 3 years including
Covid, the care that Dad received was second to none! You are amazing and we thank you all from the bottom of our hearts!
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Review from Karen M (Niece of Resident) published on 10 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle was moved to Woodbury Court from another care home as it was closing down in May. This was when COVID-19 was at a high so we have been unable to visit him at this new home. It was lovely to finally be able to visit my Uncle who I had not seen since 13th March. The visit was very well organised
and he was well prepared for the visit. Thank you for looking after him he seems very happy and is getting on well with all the staff. Thank you.
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Review from Allen P (Son of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We came over to see Mum for the first time since the 18th of March. We meet her in the garden, the care nurse was with us at all times. It was wonderful to see her after all this time, she was very pleased to see us. The home had organised the visit for us by appointment and was very well organised.
Throughout the last 3 months, they have been us sending us photos of mum's progress and keeping us up to date. They are doing an amazing job in very difficult circumstances, and have certainly kept the virus at bay. Thank you for looking after her.
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Woodbury Court is calculated as follows: ( (422 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 471 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.

Sarah

Sarah Foxton

Job Title: Home Administrator Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.

Lorraine

Lorraine Degvaille

Job Title: Deputy Manager Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.

Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.

Paul

Paul Little

Job Title: Lifestyle Coordinator Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.

Neil

Neil Potkin

Job Title: Care Team Leader Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.

John

John Nicholson

Job Title: Maintenance Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.

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