Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
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9.8 139 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.
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Care Provided by Woodbury Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1442
  • Self-Funded Residential Dementia Care: £1134 – £1442
  • RESPITE Self-Funded Residential Care: £1234 – £1542
  • RESPITE Self-Funded Residential Dementia Care: £1234 – £1542

These prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements.

Contact Woodbury Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodbury Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Mel Oliver (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Woodbury Court Reviews (139)

9.8

Woodbury Court has a Review Score of 9.8 (9.839) out of 10, based on 51 reviews in the last 2 years.
Over all time Woodbury Court has 139 reviews.

Overall Experience
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Reviewer Connection to Woodbury Court
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Total of 139, showing 41-60
Review from Mary S (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted after 2 failed hospital discharges for respite and recovery. It made such a difference to her recovery and wellbeing that there was a case for Woodbury Court to become her new home in a safe environment where she is now thriving and enjoying the last years of her life. This has also
made a huge difference to family members who can relax and know she is safe and well cared for by all the amazing people at Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you for your lovely comments which will be shared with the team!
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Review from Susan F (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It wasn't an easy decision for my mum to move into a care home but via a friend's recommendation we visited Woodbury Court. From the first visit to when my mum moved in the staff couldn't have been more welcoming. Her care is outstanding and it's so reassuring that my mum is happy there. The home is
kept to a high standard. The staff are very friendly and always keep me updated between visits. It's a peace of mind knowing my mum is happy, safe and being so well looked after.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you for your lovely comments which will be shared with the team!
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Review from Lesley G (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very new experience for us but all the staff at Woodbury have made my mum's transition to her new environment as easy as it could be. She had some health issues and visits to A&E and the lovely caring staff supported her and us as a family.
I am confident that Mum will continue to settle into her
new life with the love and care of Everyone at Woodbury.
Reply from Mel Oliver, Home Manager at Woodbury Court
Hi Lesley thank you for your kind words and I am so pleased to hear that mums transition to Woodbury court was a positive experience.
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Review from H C (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a huge thank you for looking after my dad so well during his 4-week stay after leaving the hospital. Every single member of staff encountered, from caterers to carers went out of their way to be friendly and helpful, with special mention to two particular members of staff, who helped
to locate a wheelchair for Dad on Sunday afternoon to be able to enjoy the sunny courtyard with family. We were impressed with the level of care and trouble taken to try and work around Dad's slightly awkward food timing requests. Staff were accommodating, and our family were able to use the tea room for a lovely 90th birthday celebration. The only negative point from a safety and practical point of view was the lack of segregation between patients with and without dementia, but other than this, we have nothing but praise for Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you so much for your kind and positive feedback. We hope Dad is doing well.
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Review from J A (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Woodbury Court enough; they do so much to support the resident's wellbeing. Their communication with residents and their families is second to none. Despite the horrid realities of Alzheimer's disease, I know I am leaving my mum in safe and caring hands. Thank you so much, Woodbury.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you for your lovely review and we are so pleased to hear that you feel Mum is in good hands at Woodbury Court.
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Review from Helen R (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home! The manager and the team always listen and sort any problems out quickly and efficiently. The staff are all friendly and helpful. Recently decorated, nice bright rooms. Lovely conservatory for the dining room downstairs.
Highly recommend this home.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you so much for your lovely review Helen and we are so pleased that you also like the new refurbishment.
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Review from Debbie R (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise Woodbury enough. The care they give both my mother and myself is exemplary. All members of staff are friendly, caring and supportive.
There is always so much for residents to do, and even though my mother will not leave her room, the staff never give up trying and encouraging her to
join in.
I always feel welcome, and I especially like the fact I can email anytime if I have any concerns and I get a reply quickly.
I love that whoever is around, be it carers, management, domestic staff, and maintenance all come and have a chat with both myself and mum. It really is a caring family environment.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you for your lovely review and comments; we are so pleased that you feel welcomed each time you visit.
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Review from K C (Sister of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodbury Court care home I have found from the manager, office staff, carers laundry staff and kitchen staff, and maintenance cannot do enough for you. Always polite, helpful and pleasant.
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Review from P M (Respite Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all good. Food well good. Good home-cooked lovely food. Staff will always be on hand to help you night and day. Place nice and clean. Activities well good. Never left on your own. Staff show us lots of love.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you so much for your wonderful comments about the home and staff, we enjoy having you visit each week.
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Review from Sue H (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined the Woodbury Court family in December and the care and support we received in the lead-up to her coming to the home meant the world to us as it was a hugely emotional time. Since becoming a resident Mum quickly settled and has been extremely well cared for, nothing is too much trouble
and any issues/concerns that I have brought up have already been addressed, they are always one step ahead. The relief we feel whenever we visit to see happy smiling faces from everyone - the staff are very attentive and make you feel part of the Woodbury family. We consider ourselves very lucky she is there.
Reply from Mel Oliver, Home Manager at Woodbury Court
Hi, thank you so much for taking the time to review us and I am deeply happy that you are satisfied with the care being provided for Mum.
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Review from Vivien B (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Woodbury for a year; she’s safe and well cared for. She loves all the activities. The love you feel for the residents they care for and the families as well. I hope if I ever need care in my life, it’s here at Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you, Vivien, for your feedback, and we are so pleased that Mum enjoys all the activities here at Woodbury Court. Your feedback is so valued.
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Review from Lyn M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Woodbury Court since February 2019 and she has been looked after with the greatest of care for all that time. I always feel confident she is safe and looked after, especially when I go away. The manager and the undermanager and all the staff have created a lovely atmosphere where
there is always laughter somewhere. There are lots of activities for all and effort is made for individual activities too. The families are also included and there is always a shoulder to cry on or a listening ear when needed. I would not have my lovely mum in any other place.
Reply from Mel Oliver, Home Manager at Woodbury Court
Hi, thank you for your feedback and your continued support over the years, it's much appreciated.
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Review from Christine A (Daughter of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Woodbury Court nearly seven years ago. She has been very happy there from day one. The manager and her deputy are approachable, hands-on and friendly and nothing is too much trouble. The staff are also friendly, helpful and hardworking. I would highly recommend this care home. We,
as a family, have peace of mind that our loved one is happy, settled and so cared for.
Reply from Lorraine Degville, Deputy Manager at Woodbury Court
Thank you for your response. I will ensure that this is printed and sent out for all staff to see. You are also a valued member of our Woodbury family!
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Review from Jill C (Daughter of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was quite poorly before going to Woodbury Court. She is now like a changed lady. She loves it at Woodbury Court, and they do so much with the clients. They join everyone in with everything they are doing in the day room every day. I like it as well because the staff take loads of photos of everyone
and put them onto their webpage. So you can see what your family is or has been up to when you are not there. The staff are very good with the clients. I honestly could not ask for any better care for my mum. Thank you to everyone for all you do for my mum, and you are all lovely and doing a fantastic job.
Reply from Lorraine Degville, Deputy Manager at Woodbury Court
Hi Jill, thank you for taking the time to leave us such a lovely review. It is a pleasure caring for your mum. We understand how difficult it can sometimes be to be separated from family and work hard…read more
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Review from L H (Daughter of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been happy with Mum's care. Unfortunately, Mum's health needs have changed since she has been in care, and the home and staff have adapted her care to reflect this. All staff are friendly and caring to Mum.
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Review from Jacqui T (Daughter of Resident) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been living in Woodbury Court for six months now and we have found the care is absolutely brilliant!
All the staff are attentive and kind. They have all supported Mum and our family when we needed it and continue to do so. There are plenty of activities daily for the residents and welcome
visits from our pets, which mum loves.
I honestly believe Mum has been fortunate to have a home here with such lovely staff members. I thank each and every one for their kind compassion and cheerful personality. It's a challenge at times, but the staff shine through.
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Review from C T (Son of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my father became a resident, I have been impressed with the professionalism of the management team, who have kept me informed of issues arising with collaborative discussions on reactive strategies.
This is underpinned by the friendly and caring atmosphere created by the staff, who are fully
aware of my father's needs and likes.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you so much for your kind words. Our team always strive for the best quality care and support possible for both residents and their relatives, and the team will greatly appreciate your lovely…read more
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Review from Martyn C (Son of Resident) published on 24 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been impressed with the level of care provided by the staff at Woodbury Court since my mother became a resident in October 2021. The approachable management team are always happy to discuss any matter regarding my mother's care and I have found the care team both cheerful and understanding when
interacting with the residents. I have no hesitation in recommending this excellent care home.
Reply from Mel Oliver, Home Manager at Woodbury Court
Hello Martyn, thanks for the review and for the full recommendation in Woodbury Court. It means so much to hear how satisfied you are with your mother's care and will pass on your lovely feedback to…read more
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Review from Paul R (Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff great, and the care given to me was very good. There's one thing that lets the place down the catering. A number of times I had to complain about the food. A few times I was given cooked meals that were cold and in some cases were still frozen.
It has to be said though that I got on well with
the staff both nursing and caregivers, I had a laugh with them sometimes too. They had a live singer perform some songs which were great, though I only listened from my room, it wasn't bad actually.
Overall, my experience was not too bad, but it would have been better if the food was better than it was because, as well as the above, they gave me baked jacket potatoes several days on the trot, which I took to rejecting. The same applies to the several plates of pasta bake I was given day after day.
Don't get me wrong, I like jacket potatoes and pasta bake too, but when you are given the same thing day after day, it can get a bit boring. But, as I said, my overall experience was good.
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Review from D P (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since July, after having a stroke then breaking her hip. It took a little time for her to settle but now she looks forward to spending her day with the other residents in the day rooms. She is happy. The staff are friendly and welcoming and genuinely care for their charges.
The home is clean and bright and the rooms are well furnished. Nothing is too much trouble for them. The staff are always on hand to help.
Reply from Mel Oliver, Home Manager at Woodbury Court
Thank you so much for your kind words. We are grateful to hear how satisfied you are with your mother's transition to our care home and your confidence in our team. The team will greatly appreciate…read more
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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Woodbury Court is calculated as follows: ( (537 Excellents x 5) + (49 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 603 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.

Sarah

Sarah Foxton

Job Title: Home Administrator Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.

Lorraine

Lorraine Degvaille

Job Title: Deputy Manager Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.

Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.

Paul

Paul Little

Job Title: Lifestyle Coordinator Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.

Neil

Neil Potkin

Job Title: Care Team Leader Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.

John

John Nicholson

Job Title: Maintenance Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.

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