Woodbury Court

Tavistock Road, Laindon, Basildon SS15 5QQ
Review Us
9.9 127 Reviews
  • Woodbury Court, Basildon
As you enter into Woodbury Court it seems very quiet and peaceful but as you move along the corridors and meet the residents and staff the home comes alive. Staff pride themselves on activity-based care and involve residents in all that they do. Promoting independence and choice is paramount.

The home has warm, welcoming and cosy dining rooms and lounges. But if a quiet place is needed that can also be found, choice is so important.

Woodbury Court was rated 'Outstanding' by the CQC following inspection in April 2017.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1134 – £1442
  • Self-Funded Residential Dementia Care: £1134 – £1442
  • RESPITE Self-Funded Residential Care: £1234 – £1542
  • RESPITE Self-Funded Residential Dementia Care: £1234 – £1542

These prices are only a guideline, please contact Woodbury Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mel Oliver (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Woodbury Court Reviews (127)

9.9

Woodbury Court has a Review Score of 9.9 (9.877) out of 10, based on 40 reviews in the last 2 years.
Over all time Woodbury Court has 127 reviews.

Overall Experience
  • 111
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Date Published
  • 127
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  • 40
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Reviewer Connection to Woodbury Court
  • 65
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  • 4
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Total of 127, showing 21-40
Review from Stephen B (Son of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly care home. Very caring managers and staff who create a lovely environment for residents. Lots of activities organised and positive energy throughout the home. I would recommend this home.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you Steve for taking the time to review the care that Mum receives at Woodbury Court, your comments will be shared with the team.

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Review from Hayley P (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad joined Woodbury in January to give Mum some respite. Unfortunately, she passed away in February after a very short illness and our whole lives turned upside down. The whole team at Woodbury have been absolutely incredible. They supported Dad in his transition, made it all so smooth and stress-free.
We were all over the place but they have a wonderful talent for caring, supporting, saying the right things and generally just 'being there'. Dad is so, so happy there. Every day we see updates of the activities they do with him. He's been out on lots of trips, dabbled in the garden and even made cakes! (He never even knew where the kitchen was at home!). He really has settled so well. Every member of staff have been so genuinely caring towards Dad and us. We're able to relax about Dad's care knowing he's happy. I struggle so much with guilt, but they always take time to support me and I don't think they know how much they really do help. I truly couldn't ask for a more caring team.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for sharing your experiences and for all your kind words, it's heart warming for others to know that we supported you all through such a difficult situation as well as Dad's transition in to Woodbury Court where he is very much settled.

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Review from Tracy G (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Woodbury Court for over a year now and we are very happy with the care and compassion she receives. The staff throughout Mum's stay have been helpful, kind and on hand whenever they have been needed. If we have any issues or help with medical appointments or queries on Mum's care we
are always helped and listened to. One staff member in particular is brilliant at dealing with Mum's care and ensuring everything is as it should be. The management team are always friendly and approachable and very hands on with residents and family members. We feel Mum is happy and content at Woodbury and that is so important to us. I would have no doubt in recommending Woodbury to anyone looking for care for a loved one.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for taking the time to review the service at Woodbury court, your kind words are truly appreciated and your views will be shared with the entire team.

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Review from Mike T (Partner of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Brilliant staff, excellent care home, my partner's needs are met, I do enjoy seeing my partner and her friends, thank you to you all.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for taking the time to review the service at Woodbury court, your kind words are truly appreciated and your views will be shared with the entire team.

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Review from Jane S (Daughter of Resident) published on 29 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can wholeheartedly say the workers on the ground level and all other management staff genuinely care about the residents. I feel listened to and no question or query is ever too much trouble. I wish the carers got paid more as they are always overstretched and work so very hard. I feel for them. It's
not a job you can do without having the care and empathy they all have. The care home is well-kept and clean. Thank you Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for taking the time to review the service at Woodbury court, your kind words are truly appreciated and your views will be shared with the entire team.

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Review from Mary S (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted after 2 failed hospital discharges for respite and recovery. It made such a difference to her recovery and wellbeing that there was a case for Woodbury Court to become her new home in a safe environment where she is now thriving and enjoying the last years of her life. This has also
made a huge difference to family members who can relax and know she is safe and well cared for by all the amazing people at Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your lovely comments which will be shared with the team!

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Review from Susan F (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It wasn't an easy decision for my mum to move into a care home but via a friend's recommendation we visited Woodbury Court. From the first visit to when my mum moved in the staff couldn't have been more welcoming. Her care is outstanding and it's so reassuring that my mum is happy there. The home is
kept to a high standard. The staff are very friendly and always keep me updated between visits. It's a peace of mind knowing my mum is happy, safe and being so well looked after.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your lovely comments which will be shared with the team!

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Review from Lesley G (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very new experience for us but all the staff at Woodbury have made my mum's transition to her new environment as easy as it could be. She had some health issues and visits to A&E and the lovely caring staff supported her and us as a family.
I am confident that Mum will continue to settle into her
new life with the love and care of Everyone at Woodbury.
Reply from Mel Oliver, Home Manager at Woodbury Court

Hi Lesley thank you for your kind words and I am so pleased to hear that mums transition to Woodbury court was a positive experience.

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Review from H C (Daughter of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say a huge thank you for looking after my dad so well during his 4-week stay after leaving the hospital. Every single member of staff encountered, from caterers to carers went out of their way to be friendly and helpful, with special mention to two particular members of staff, who helped
to locate a wheelchair for Dad on Sunday afternoon to be able to enjoy the sunny courtyard with family. We were impressed with the level of care and trouble taken to try and work around Dad's slightly awkward food timing requests. Staff were accommodating, and our family were able to use the tea room for a lovely 90th birthday celebration. The only negative point from a safety and practical point of view was the lack of segregation between patients with and without dementia, but other than this, we have nothing but praise for Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your kind and positive feedback. We hope Dad is doing well.

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Review from Mandy B (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have left a review once before but feel I need to do so once again.
My mum has been a resident since September 2023, when she came after a short stay in hospital with a broken hip and then another care home.
Woodbury has been amazing to my mum and me.
The staff work so very hard and any small problems
are resolved quickly.
The hard work and care from management to cleaners is impeccable.
They are true angels.
Thank you.
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Review from J A (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise Woodbury Court enough; they do so much to support the resident's wellbeing. Their communication with residents and their families is second to none. Despite the horrid realities of Alzheimer's disease, I know I am leaving my mum in safe and caring hands. Thank you so much, Woodbury.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your lovely review and we are so pleased to hear that you feel Mum is in good hands at Woodbury Court.

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Review from P W (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has always been well kept, clean, bright and the staff are welcoming, nothing is too much trouble. The management team are amazing, kind and always willing to listen. My mother has been at Woodbury Court for almost 4 years and the care has been excellent. Her dementia has deteriorated and she
is challenging to care for but the staff are really kind and try to engage with her at all times. The home has just had a refurbishment and it looks and feels fantastic; there always seems to be some activities and everyone is encouraged to participate and now with more access to the minibus there will be more trips out. No one would wish to be in a care home, but I can honestly say that I doubt that I could have found anywhere that I would have such confidence in.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your kind and wonderful feedback, it really is appreciated.

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Review from Helen R (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home! The manager and the team always listen and sort any problems out quickly and efficiently. The staff are all friendly and helpful. Recently decorated, nice bright rooms. Lovely conservatory for the dining room downstairs.
Highly recommend this home.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your lovely review Helen and we are so pleased that you also like the new refurbishment.

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Review from Debbie R (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise Woodbury enough. The care they give both my mother and myself is exemplary. All members of staff are friendly, caring and supportive.
There is always so much for residents to do, and even though my mother will not leave her room, the staff never give up trying and encouraging her to
join in.
I always feel welcome, and I especially like the fact I can email anytime if I have any concerns and I get a reply quickly.
I love that whoever is around, be it carers, management, domestic staff, and maintenance all come and have a chat with both myself and mum. It really is a caring family environment.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for your lovely review and comments; we are so pleased that you feel welcomed each time you visit.

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Review from K C (Sister of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Woodbury Court care home I have found from the manager, office staff, carers laundry staff and kitchen staff, and maintenance cannot do enough for you. Always polite, helpful and pleasant.
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Review from P M (Respite Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all good. Food well good. Good home-cooked lovely food. Staff will always be on hand to help you night and day. Place nice and clean. Activities well good. Never left on your own. Staff show us lots of love.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you so much for your wonderful comments about the home and staff, we enjoy having you visit each week.

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Review from A H (Daughter of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent, really friendly. Lovely to my mum. Would definitely recommend this care home, more like a family.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you for such a lovely review and we are so glad that Woodbury Court, feels like family.

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Review from Sue H (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum joined the Woodbury Court family in December and the care and support we received in the lead-up to her coming to the home meant the world to us as it was a hugely emotional time. Since becoming a resident Mum quickly settled and has been extremely well cared for, nothing is too much trouble
and any issues/concerns that I have brought up have already been addressed, they are always one step ahead. The relief we feel whenever we visit to see happy smiling faces from everyone - the staff are very attentive and make you feel part of the Woodbury family. We consider ourselves very lucky she is there.
Reply from Mel Oliver, Home Manager at Woodbury Court

Hi, thank you so much for taking the time to review us and I am deeply happy that you are satisfied with the care being provided for Mum.

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Review from Vivien B (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Woodbury for a year; she’s safe and well cared for. She loves all the activities. The love you feel for the residents they care for and the families as well. I hope if I ever need care in my life, it’s here at Woodbury Court.
Reply from Mel Oliver, Home Manager at Woodbury Court

Thank you, Vivien, for your feedback, and we are so pleased that Mum enjoys all the activities here at Woodbury Court. Your feedback is so valued.

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Review from Lyn M (Daughter of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Woodbury Court since February 2019 and she has been looked after with the greatest of care for all that time. I always feel confident she is safe and looked after, especially when I go away. The manager and the undermanager and all the staff have created a lovely atmosphere where
there is always laughter somewhere. There are lots of activities for all and effort is made for individual activities too. The families are also included and there is always a shoulder to cry on or a listening ear when needed. I would not have my lovely mum in any other place.
Reply from Mel Oliver, Home Manager at Woodbury Court

Hi, thank you for your feedback and your continued support over the years, it's much appreciated.

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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Woodbury Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Woodbury Court is calculated as follows: ( (422 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 471 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodbury Court is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (7)

Mel

Mel Oliver

Job Title: Home Manager Joined: 2016

Welcome to Woodbury Court. My name is Mel and I am the Home Manager. Woodbury Court is purpose-built and provides residential care for up to 94 residents. Our home consists of 5 homely suits; Rose and Tulip on the ground floor, and Ivy, Lotus and Jasmine on the first floor. Each suite has its own lounge and dining room, as well as communal facilities. Each bedroom benefits from its own en-suite. We provide a hairdressing service in our salon, and our ‘Allsorts’ tea room is very popular with residents and visitors. We offer a wide range of activities which include live entertainment, budding bakers, arts and crafts, and a weekly visit from Poppy the PAT dog. We would like to invite you to come and view our lovely home and meet our team. We are very happy to answer any questions that you have and look forward to welcoming you.

Sarah

Sarah Foxton

Job Title: Home Administrator Joined: 2016

Hi, I am Sarah Foxton. I am the Financial Administrator at Woodbury Court.


I have been part of the Woodbury Court family for eight wonderful years. In my role as Financial Administrator, I enjoy meeting new people and reminiscing with our residents, listening to their cherished memories and fascinating stories.


Beyond work, I love contributing to the home’s vibrant atmosphere, especially when helping to decorate for special events. A fun fact about me: I once won £2,500 on a slot machine during a trip to Las Vegas!


Before joining Woodbury Court, I worked for the Metropolitan Police. I am also a qualified first aider and have successfully passed my basic driving course.


In my free time, I enjoy reading, creating diamond art, going to the cinema, and socialising. Arts and crafts are a passion of mine, and I love bringing creative projects to life.

Lorraine

Lorraine Degvaille

Job Title: Deputy Manager Joined: 2013

My name is Lorraine Degville, Deputy Manager at Woodbury Court.


I have been with Runwood Homes for over 10 years, and I truly love my job. One of the most rewarding parts of my role is spending time with the residents each day, getting to know them personally, and ensuring they experience the best day possible through excellent care and kindness. I also enjoy meeting their families and working alongside the amazing team at Woodbury Court.


I hold a Level 5 qualification in Health and Social Care, which has helped me to grow professionally and provide the highest standard of care.


A fun fact about me is that I know and can perform the entire routine of Tina Turner’s "Proud Mary"!


In my free time, I enjoy reading, spending time with my family, and going on days out.

Kristina

Kristina Baltrimieno

Job Title: Lifestyle Coordinator Joined: 2020

Kristina
Lifestyle Coordinator at Woodbury Court


I’ve been working at Woodbury Court for 4 wonderful years, and my goal every day is to make the residents smile. I love being creative and bringing joy through fun activities and events. A fun fact about me: I’m a bit of a crazy girl! I hold NVQ Level 2 & 3 qualifications, and my true passion lies in arts and crafts, which I enjoy sharing with others.

Paul

Paul Little

Job Title: Lifestyle Coordinator Joined: 2022

My name is Paul Little, Lifestyle Coordinator at Woodbury Court Care Home.


I have been working at Woodbury Court for 2 years, where I thrive in a fun, family-orientated environment. As a Lifestyle Coordinator, I’m passionate about helping the residents and creating a positive atmosphere for them. I hold a Level 3 NVQ qualification and am always looking for new ways to enrich the lives of those in my care.


My fun fact is I own a tropical discus fish from the Amazon and once had the opportunity to meet Dannii Minogue! In my free time, I enjoy singing karaoke and travelling.

Neil

Neil Potkin

Job Title: Care Team Leader Joined: 2010

My name is Neil Potkin. I am a Care Team Leader at Woodbury Court Care Home. I don't have a profile picture as I don't like my photo taken. But I wanted you to know a little about me.


I have been with Runwood Homes for over 14 years, working in various capacities to support the care team and residents. Currently, I hold the role of Care Team Leader at Woodbury Court Care Home.


I have an NVQ Level 1 & 2 in Food Preparation and Hospitality, as well as an NVQ Level 2 in Web Design and Development. My experience spans both the care and hospitality industries, allowing me to bring a diverse set of skills to my role.


A fun fact about me is that I once jumped into a river in Ireland to save a dog that had fallen in and got its paw caught between two rocks. Over the years, the river has grown deeper and more treacherous—depending on who I'm telling the story to!


In my spare time, I enjoy gardening, cooking, and baking. I also love reading and spending time with my dogs.

John

John Nicholson

Job Title: Maintenance Joined: 2015

My name is John, and I work as the maintenance man at Woodbury Court. I love the people I work with, as well as the wonderful residents I serve every day. In addition to my maintenance skills, I’ve earned a care certificate, reflecting my commitment to providing support in all aspects of my role.


A lesser-known fact about me is that I can drive Army vehicles—a skill I’m proud of and always happy to share stories about! In my free time, I enjoy watching my son play rugby, which brings me so much joy and pride.

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