Belford House

We visit our elderly neighbour who lives there and hear nothing but good things from him about how friendly everyone is. He looks forward to all the great activities, something different each day - apparently it's like being on a cruise ship. We have been very impressed by how helpful the staff have been when we are visiting and everything seems so clean and looked after. We often bring our young child with us to visit and she absolutely loves it! She always gets really fussed over by the staff and the people who live there. Nothing is ever too much trouble for them and it's so homely, certainly not like a stuffy clinical hospital ward which is such a relief. We look forward to our next visit!

I didn't feel like I was abandoning him as it felt like I was extending his family with how welcoming the staff were.

The Velford House care team work very hard to support my grandad. Recently, they have had building work done, and nothing was too much trouble despite having to work differently. It's the little touches they do to help. Recently, they had a relaunch party to celebrate the end of the extension. Everyone was invited and there was a singer and a magician. It was a great day and all residents were supported. The team are amazing, and my grandad loves it there.

Walking into Belford House, I was greeted by some wonderful staff that work there. They were happy to help with any questions I had. The rooms were spacious and clean, with facilities in place to maintain residents' security and safety.

The staff at Belford House in Four Marks have demonstrated considerable genuine compassion for our mother over the past six years. However, in recent weeks the care has been profound. It has been difficult for us as we live in Australia and time and distance have been our enemy. Nevertheless, the care and support and friendship here have comforted us enormously, knowing that she is living with such loving carers.

Excellent, friendly service ensuring my mother is kept safe and secure, clean, well fed and generally, contented in what is a friendly, warm and comforting environment. Staff genuinely care and are always attentive to the residents’ needs. And always welcoming to visitors.

Would heartily recommend Belford, the manager and her team - it fully deserves a five-star review.

My mother moved into Belford House after being in hospital. She was only there a short while before she sadly passed away. However, from day 1 the standard of care given and the compassion shown by the staff was excellent. My mum was happy there. The staff are so friendly, welcoming, and caring. The home itself is clean, bright, and well-run. And it has such a lovely friendly feel to it. It was like visiting my mum at home. My mum was well looked after and cared for. Thank you.

My elderly grandmother has recently moved into Belford House. From initial enquiry we, as family members, have been made to feel supported, always welcome and nothing has been or is too much trouble. My grandmother: 'I like it here, everyone is so friendly, they all work so hard and everyone always has a smile. The food is lovely, I can't always remember what I have eaten, but I know it was tasty! I like having company, I sleep so much better at night, someone checks on me. I have a beautiful room.' The difference within my grandmother is just wonderful to see, she is so much more animated, has more conversation and is actively choosing to spend time with her friends in the lovely big lounge area. It is clear to see that every staff member of Belford House share the same values of treating the residents with the highest level of respect whilst delivering excellent care in a lovely, homely and comfortable environment. Thank you to everyone at Belford House.

Thank you to all the staff at Belford House who cared so well for my relative. What a fantastic place to stay and enjoy those later years. Staff are kind and show compassion. So much thought and love is shown to the residents. The home is well run, excellent management. Staff are well trained, caring and professional. The home is always lovely and clean. On arrival, one is greeted by a member of the team. Signing in at reception is all automated and very straightforward. On numerous occasions after visiting my relative, I have been offered a drink or meal too. Birthdays have been made very special with the chef providing a cake for all to enjoy. My relative has been extremely happy staying there. Very happy to join in activities, especially the singing and dancing when the opportunity arises.

I have been very impressed with the care that my mother receives at Belford House. The staff really care and the home feels homely, welcoming and well run. The rooms can be personalised to the resident and are kept clean. It’s really hard making the decision to put a loved one in a home, but when caring at home becomes too hard, I can’t recommend this place enough. It has and is the right place for my mother. Thank you all.

After viewing many care homes in the area, we decided on Belford House because of their willingness to take Dad out for a short walk each day. Which was one of the few remaining activities he took any enjoyment in. I feel the whole team went above and beyond to engage the residents in familiar activities, even though Dad could be tricky at times they dealt with the issues as they arose in a professional manner. We visited Dad several times a week and mostly saw him in the small lounge, which is a bright and comfortable room, including the provision of self serve coffee. We were made to feel welcome and staff were always willing to give a catch up on Dad's situation. What we didn't fully appreciate at the start, is how caring the whole team are, even the cleaners and catering staff. Our email queries were dealt with immediately and Dad's health was monitored and his care adjusted accordingly right up to and particularly in his last days.

My husband has been a resident at Belford House Care Home for ten months and during this time he has been treated with much care and compassion by all the staff. This was highlighted when he broke his femur and required extra care and attention. Liaison with relatives is excellent.

My mum has been in Belford House Care Home for over five years and is now at the end of her life. It is hard to put into words how deeply grateful we are, as a family, for the kind and sensitive care they have given her during these last difficult months. She arrived in July 2018 with Parkinson’s disease and has slowly gone downhill ever since. The staff have been tirelessly supportive and kind to her (and to her family and friends) throughout the five years that she has counted Belford House as her home. It is a spotlessly clean, homely, caring environment and we could not wish for more care for our mum in the twilight of her life.

Mum moved to Belford House from another care home many miles away. She has settled really well, as a result of the friendly, caring and supportive staff. There is always a smile, and staff have quickly learned Mum's foibles persuading her to get involved in activities. She loves her food, and the chef provides some great meals and is always mindful of Mum's dietary needs. Belford House has a family feel, visitors are welcomed, and staff are always available to talk to. Any medical needs have been swiftly addressed, and one member of staff has a good understanding of residents' needs. We are really pleased that Mum has come to live at Belford House and would recommend it to others.

They all have a " can do" attitude which meant that nothing was too much trouble, especially when it came down to the individual care of the resident. I would recommend Belford House to any person considering full/ part-time care as it is a difficult time for family and residents alike, to have to make that decision, but taking in the people, the atmosphere and the surroundings makes that decision much easier.

My mum was at Belford House for about six months before she sadly passed away. I had big concerns when we decided she needed full-time care, but the wonderful staff at Belford House, led by the manager, did a fantastic job of both easing her into her new way of life and filling her days while she stayed. The staff were always very, very helpful, and it felt like nothing was too much. My mum was a gregarious character, which the staff quickly recognised. Overall, a truly caring, uplifting environment which gave me confidence my mum was in the best, safest hands in her final stage of life. Thank you all!

My mother has been a resident at Belford House for over 2 years. It is a very caring home with excellent friendly staff who are genuinely interested in the care and needs of our Mum. The staff are always helpful and informative in dealing with any queries we have had. Mum feels secure there and is always reassured by both the Junior and Senior staff when she is feeling anxious. There are many varied activities on offer and family events when Covid allows. The GP practice attached to Belford also seems to be very efficient. Overall Belford House feels like a big family-run home which is so important to us for our Mum. Thank you to everyone at Belford House for looking after Mum.

The care staff ensured her last few days were comfortable, in a lovely caring environment. She even had the opportunity to see her much loved dog before she died. As a family, we can not thank the staff enough for all they did.

My Dad is now there by himself and has early-stage dementia and I couldn’t wish for a better Care home for him to be in as they treat him like he is family and it’s so much more homely than the last Care home they were in.