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Belford House

Lymington Bottom, Four Marks, Alton, Hampshire GU34 5AH
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The home itself is clean, bright, and well-run. And it has such a lovely friendly feel to it.C P(Daughter of Resident/Service User)
Belford House, Alton
Belford House, Alton
Belford House, Alton

Belford House is a stunning residential care home with a caring, warm and homely atmosphere. Set in nearly three acres of beautiful gardens, Belford House is furnished to a very high standard, providing comfortable, cosy and safe surroundings.

The home has a newly extended dining room which overlooks the garden and three spacious lounges. Residents are encouraged to make the most of the outdoor space throughout the year, especially its lovely...  

Care Provided by Belford House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,650From £1,650
Residential Dementia CareFrom £1,650From £1,650

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact Belford House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Evelyn Chiota (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (18)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability

Belford House Reviews (87)

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9.6

Belford House has a Review Score of 9.6 (9.648) out of 10, based on 14 reviews in the last 2 years. Over all time Belford House has 87 reviews.

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Review from H B (Granddaughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

My elderly grandmother has recently moved into Belford House. From initial enquiry we, as family members, have been made to feel supported, always welcome and nothing has been or is too much trouble. My grandmother: 'I like it here, everyone is so friendly, they all work so hard and everyone always has a smile. The food is lovely, I can't always remember what I have eaten, but I know it was tasty! I like having company, I sleep so much better at night, someone checks on me. I have a beautiful room.' The difference within my grandmother is just wonderful to see, she is so much more animated, has more conversation and is actively choosing to spend time with her friends in the lovely big lounge area. It is clear to see that every staff member of Belford House share the same values of treating the residents with the highest level of respect whilst delivering excellent care in a lovely, homely and comfortable environment. Thank you to everyone at Belford House.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this lovely review. It is great to receive these kind words and your grandmother's feelings on Belford House and the staff are wonderful to hear. We are very happy to hear how supported you feel as a family. The well-being of our residents is of utmost...  

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Review from M F (Daughter of Resident) published on 26 January 2024 Submitted via Website
Overall Experience

Thank you to all the staff at Belford House who cared so well for my relative. What a fantastic place to stay and enjoy those later years. Staff are kind and show compassion. So much thought and love is shown to the residents. The home is well run, excellent management. Staff are well trained, caring and professional. The home is always lovely and clean. On arrival, one is greeted by a member of the team. Signing in at reception is all automated and very straightforward. On numerous occasions after visiting my relative, I have been offered a drink or meal too. Birthdays have been made very special with the chef providing a cake for all to enjoy. My relative has been extremely happy staying there. Very happy to join in activities, especially the singing and dancing when the opportunity arises.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this lovely review. We are very happy to hear that your loved one was cared for so well and that you were made to feel at home too when you visited. The well-being of our residents is of utmost importance to us at Hartford Care and making birthdays special and...  

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Review from A N (Daughter of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

I have been very impressed with the care that my mother receives at Belford House. The staff really care and the home feels homely, welcoming and well run. The rooms can be personalised to the resident and are kept clean. It’s really hard making the decision to put a loved one in a home, but when caring at home becomes too hard, I can’t recommend this place enough. It has and is the right place for my mother. Thank you all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

We are so pleased to hear how happy you are with the care your mother receives at Belford House. We appreciate how hard it is to make the decision to move a loved one into a care home and we pride ourselves on our warm, welcoming, friendly homes and are glad that has not gone unnoticed. We will...  

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Review from D H (Daughter of Resident) published on 13 September 2023 Submitted via Website
Overall Experience

After viewing many care homes in the area, we decided on Belford House because of their willingness to take Dad out for a short walk each day. Which was one of the few remaining activities he took any enjoyment in. I feel the whole team went above and beyond to engage the residents in familiar activities, even though Dad could be tricky at times they dealt with the issues as they arose in a professional manner. We visited Dad several times a week and mostly saw him in the small lounge, which is a bright and comfortable room, including the provision of self serve coffee. We were made to feel welcome and staff were always willing to give a catch up on Dad's situation. What we didn't fully appreciate at the start, is how caring the whole team are, even the cleaners and catering staff. Our email queries were dealt with immediately and Dad's health was monitored and his care adjusted accordingly right up to and particularly in his last days.

Reply from Jenni Laffoley, Brand Marketing Manager at Belford House

Thank you so much for taking the time to leave a review. We are so pleased you were happy with the level of care provided by the whole team at Belford House. It was our privilege to care for your father and ensure he continued to do the things he loved for as long as he could. We shall pass on your kind words to the team. Warm wishes to you and your family.

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Review from V M (Wife of Resident) published on 11 September 2023 Submitted via Website
Overall Experience

My husband has been a resident at Belford House Care Home for ten months and during this time he has been treated with much care and compassion by all the staff. This was highlighted when he broke his femur and required extra care and attention. Liaison with relatives is excellent.

Reply from Lindsay Mahoney, Area Administrator at Belford House

Thank you so much for your kind words. We will pass this on to all the staff at Belford House who I am sure will be very pleased to hear how their hard work and dedication are making your husband's stay at Belford House an enjoyable and comfortable one.

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Review from Deborah A (Daughter of Resident) published on 8 September 2023 Submitted via Website
Overall Experience

My mum has been in Belford House Care Home for over five years and is now at the end of her life. It is hard to put into words how deeply grateful we are, as a family, for the kind and sensitive care they have given her during these last difficult months. She arrived in July 2018 with Parkinson’s disease and has slowly gone downhill ever since. The staff have been tirelessly supportive and kind to her (and to her family and friends) throughout the five years that she has counted Belford House as her home. It is a spotlessly clean, homely, caring environment and we could not wish for more care for our mum in the twilight of her life.

Reply from Monika Katinas, Home Manager at Belford House

I am so pleased that you are happy with the care and support we have the privilege to provide for your mum. As always, we are grateful for your kind words and review which I will share with all staff at Belford House. Thank you for taking the time to share your lovely words with us.

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Review from Jane W (Daughter of Resident) published on 6 March 2023 Submitted via Website
Overall Experience

Mum moved to Belford House from another care home many miles away. She has settled really well, as a result of the friendly, caring and supportive staff. There is always a smile, and staff have quickly learned Mum's foibles persuading her to get involved in activities. She loves her food, and the chef provides some great meals and is always mindful of Mum's dietary needs. Belford House has a family feel, visitors are welcomed, and staff are always available to talk to. Any medical needs have been swiftly addressed, and one member of staff has a good understanding of residents' needs. We are really pleased that Mum has come to live at Belford House and would recommend it to others.

Reply from Diana Nisbet, Marketing Executive at Belford House

It's great to hear that your Mum has settled so well at Belford House, following her transition from another care home, and that you're both so happy with your decision. We're really proud of our teams and feedback like yours is so gratefully received - thank you so much for taking the time and...  

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Review from Leonie W (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience
My father was a resident at Belford House for 8 months but sadly passed away recently. At that time, I found the management to be professional, caring and organized, which reflected in their team of carers, young and mature alike even during the Covid restrictions. After a fall, the senior team were so concerned and attentive to all of dad's changing needs which continued to the end. The care and attention shown to my father extended to me, my family and my dad's friends right up to the end, for which I am so grateful.

They all have a " can do" attitude which meant that nothing was too much trouble, especially when it came down to the individual care of the resident. I would recommend Belford House to any person considering full/ part-time care as it is a difficult time for family and residents alike, to have to make that decision, but taking in the people, the atmosphere and the surroundings makes that decision much easier.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Belford House

We are deeply sorry for the loss of your father, it was our absolute pleasure to care for him and we share your sadness in his passing. We are extremely grateful for your kind words about Belford House and our team and thank you for trusting us with his care.

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Review from Paul H (Son of Resident) published on 24 August 2022 Submitted via Website
Overall Experience

My mum was at Belford House for about six months before she sadly passed away. I had big concerns when we decided she needed full-time care, but the wonderful staff at Belford House, led by the manager, did a fantastic job of both easing her into her new way of life and filling her days while she stayed. The staff were always very, very helpful, and it felt like nothing was too much. My mum was a gregarious character, which the staff quickly recognised. Overall, a truly caring, uplifting environment which gave me confidence my mum was in the best, safest hands in her final stage of life. Thank you all!

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your very kind words about Belford House. Please accept our deepest sympathies on the loss of your mum. It was a pleasure for us to care for her and to support her in helping her to live her best life with us. We will pass on your thanks to Belford's manager and all the team who cared for her.

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Review from T C (Daughter of Resident) published on 18 March 2022 Submitted via Website
Overall Experience

My mother has been a resident at Belford House for over 2 years. It is a very caring home with excellent friendly staff who are genuinely interested in the care and needs of our Mum. The staff are always helpful and informative in dealing with any queries we have had. Mum feels secure there and is always reassured by both the Junior and Senior staff when she is feeling anxious. There are many varied activities on offer and family events when Covid allows. The GP practice attached to Belford also seems to be very efficient. Overall Belford House feels like a big family-run home which is so important to us for our Mum. Thank you to everyone at Belford House for looking after Mum.

Reply from Alison Reijman, PR Coordinator at Belford House

What lovely words about Belford House. It is our pleasure to care for your mother and have you as part of our happy Belford family We shall share your review with all the team members who are looking after your mother.

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Review from Helen O (Daughter-in-law of Resident) published on 10 March 2022 Submitted via Website
Overall Experience
My mother-in-law spent the last few days of her life in Belford House.
The staff were amazing, nothing was too much trouble. My mother-in-law was treated with respect, dignity and importantly a very high standard of care from all.

The care staff ensured her last few days were comfortable, in a lovely caring environment. She even had the opportunity to see her much loved dog before she died. As a family, we can not thank the staff enough for all they did.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you very much for your wonderful words about Belford House. We all share your sorrow on the loss of your mother-in-law who we shall miss very much. We will share your thanks and appreciation with all our caring team who looked after her.

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Review from Mary M (Daughter of Resident) published on 23 December 2021 Submitted via Website
Overall Experience
My parents moved into Belford House in April. They settled in very quickly and the staff are all very caring and kind. My Mum had Alzheimer’s and died in November and went back to Belford House from the hospital for end of life care and they looked after us as well as my Mum and were very caring.

My Dad is now there by himself and has early-stage dementia and I couldn’t wish for a better Care home for him to be in as they treat him like he is family and it’s so much more homely than the last Care home they were in.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your kind words. It was an absolute pleasure to look after your parents and now your dad. Your Mum was a lovely lady and their marriage an absolute inspiration to all of us at Belford House.

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Review from Anne L (Daughter of Resident) published on 10 August 2021 Submitted via Website
Overall Experience

Mum was very worried about going into residential care. Having looked at other care homes in the area, I knew Belford House was the one. The manager and staff were welcoming, and with full PPE and testing negative, allowed me to speak to a resident about the home. Mum moved in at the end of July. She has been happy here since day one. She told me the staff are always kind, caring helpful and great fun. She feels like she has known them for years, and being shy, they always ensure she feels included in the many activities they have. She said she is happy we chose Belford House for her. Thank you to the whole team.

Reply from Alison Reijman, PR Coordinator at Belford House

What a wonderful review of Belford House. We really appreciate your lovely words. We are delighted to have your Mum here and much of that is down to the information you, her family, provided us about her that enabled us to tailor our approach to be as person-centred as possible and make her feel at home with us.

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Review from D K (Son of Resident) published on 3 August 2021 Submitted via Postal Card
Overall Experience

My mother has been into Belford House twice now for respite care. Each time she has been, her health and strength seem to improve; she is more alert. The staff are all very friendly and caring.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your lovely words about Belford House. We really enjoy looking after your mother and we are so glad we can make such a difference to her well-being during her respite stays with us.

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Review from E B (Resident / Service User) published on 28 July 2021 Submitted via Postal Card
Overall Experience

Like the care home, and staff are lovely.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your fantastic review of Belford House. It is our pleasure to look after you and we are delighted you are so happy in our care.

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Review from E P (Resident / Service User) published on 28 July 2021 Submitted via Postal Card
Overall Experience

Very happy home - company, food and staff.

Reply from Alison Reijman, PR Coordinator at Belford House

What a lovely review of Belford House. We are delighted to have you as part of our very special family and will ensure everybody sees your wonderful words about them.

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Review from D P (Resident / Service User) published on 14 July 2021 Submitted via Postal Card
Overall Experience
I'm very happy here.
The staff are very nice and helpful.

The food is very good; I enjoy it.

Reply from Alison Reijman, PR Coordinator at Belford House

What lovely words about Belford House. It is our pleasure to care for you and have you as part of our Belford family. We shall let everyone, including the chefs, know how much you appreciate everything they are doing for you.

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Review from Brenda C (Daughter of Resident) published on 29 June 2021 Submitted via Website
Overall Experience

My mother has been at Belford House for about 3 months. Her general health has improved, together with an increase in her mobility. Mum particularly enjoys participating in the activities and outings. The staff are caring and seem really interested in getting to know and understand the residents.

Reply from Alison Reijman, PR Coordinator at Belford House

What a wonderful review of Belford House. It is our pleasure to look after your mother, and it is a joy to see her thriving in our care. We are so glad to have you as part of our Belford family - and we shall let our brilliant staff know how much you appreciate the support they are giving her.

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Review from Diana W (Wife of Resident) published on 14 April 2021 Submitted via Website
Overall Experience

My husband has been a resident at Belford House for eighteen months. The care he received throughout his time has been excellent. Staff were always caring particularly for his last few difficult months when nothing was too much trouble. He was treated with dignity right to the end. During Covid, visiting was difficult but when possible they bent over backwards to allow visitors in. I have no hesitation in recommending Belford House.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your lovely review and recommendation of Belford House. It was a great pleasure to look after your husband. He will be remembered by all of us for his great sense of humour.

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Review from Trevor G (Son of Resident) published on 18 March 2021 Submitted via Postal Card
Overall Experience
Have not seen much, but what I have seen looks good.

This is due to Covid.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your kind comments about Belford House. We look forward to welcoming you into our lovely, friendly home so that you can see how good we really are!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 February 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Belford House.

Meet the Team (2)

Evelyn Chiota
Evelyn ChiotaJob Title:Home ManagerJoined: 2025

My passion has always been creating homes where residents feel valued, respected, and truly at ease. I have a particular interest in dementia care and in supporting teams to deliver care that’s both compassionate and meaningful. Joining Hartford Care and leading Belford House feels like a wonderful next step, and I’m excited to build strong relationships with residents, families, and colleagues as we continue to make Belford a warm, happy, and thriving home. I’m proud to be part of an organisation that truly lives its values of creating communities, caring for each other, and celebrating individuality every day. Seeing residents smile and feel at home is what inspires me most; it’s what makes everything worthwhile.

Sadie Greenough
Sadie GreenoughJob Title:Head of CareJoined: 2020

I am Sadie and I am the deputy manager here at Belford, where I have been working since 2020.

I am grateful to work with such a great team that shows the values of Hartford Care and goes above and beyond for the residents who we support. The residents bring so much joy every day to the team here and I feel honoured to be a part of the memories we are able to create.

I am deeply committed to delivering the highest quality dementia care, ensuring that each resident receives support tailored to their individual needs. Additionally, I am highly dedicated to providing compassionate end-of-life care for residents and offering support to their families.

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