Belford House

Mum was very worried about going into residential care. Having looked at other care homes in the area, I knew Belford House was the one. The manager and staff were welcoming, and with full PPE and testing negative, allowed me to speak to a resident about the home. Mum moved in at the end of July. She has been happy here since day one. She told me the staff are always kind, caring helpful and great fun. She feels like she has known them for years, and being shy, they always ensure she feels included in the many activities they have. She said she is happy we chose Belford House for her. Thank you to the whole team.

My mother has been into Belford House twice now for respite care. Each time she has been, her health and strength seem to improve; she is more alert. The staff are all very friendly and caring.

Like the care home, and staff are lovely.

Very happy home - company, food and staff.

The food is very good; I enjoy it.

My mother has been at Belford House for about 3 months. Her general health has improved, together with an increase in her mobility. Mum particularly enjoys participating in the activities and outings. The staff are caring and seem really interested in getting to know and understand the residents.

My husband has been a resident at Belford House for eighteen months. The care he received throughout his time has been excellent. Staff were always caring particularly for his last few difficult months when nothing was too much trouble. He was treated with dignity right to the end. During Covid, visiting was difficult but when possible they bent over backwards to allow visitors in. I have no hesitation in recommending Belford House.

This is due to Covid.

On my arrival here at Belford House, after three weeks in hospital due to a bad fall, which fractured all my facial bones and made my teeth and upper jaw insecure, I came here as I needed someone to care for me and cook for me as I was only on pureed food. The fall also affected my confidence and ability to walk. I can only say how excellent my personal care, my food, which from the very start not only was tasty but pureed beautifully, something hospital had failed to provide, which resulted in me losing two stone in weight. The carers are always kind, helpful, polite and respectful. I am now a permanent resident here and cannot say how this has put my mental state at peace. I feel so happy, relaxed and safe. Finally, at 95-years-old, I feel I can enjoy my final years. Thank you, Belford.

Helpful, kind and cheerful. Never too much trouble.

For the last 9 months, Belford House have been excellent. They were very professional, caring and accommodating to our mum. It has been very difficult for all residents and families as visiting hasn’t happened much but the team have been outstanding. We can’t thank everyone at Belford House enough for all they did for our beloved mum. Thank you to the manager and the team.

We have recommended Belford to other people in similar situations and I would not hesitate to do the same again.

With Covid and Belford being taken over by Hartford at the same time we had huge concerns, however, every query we ever have is dealt with professionally and efficiently. Our Mum seems content (albeit issues with lockdown like all residents) and we are convinced this wouldn’t be the case if she was unhappy.

I am certainly happy.

This is a busy caring home where a lot of people, particularly juniors and permanent seniors put a lot of effort into looking after the residents.

Our mum has lived at Belford House for three years. As is often the case, the decision to move into care was a difficult one but when we visited Belford, we all thought it looked such a lovely and welcoming home. And so it has proved to be. My mother is well looked after, fed and entertained, although we all know how difficult that has been in 2020. Hartford Care took over management as the pandemic was beginning and the new staff we've met have been kind, helpful and knowledgeable. We know that our beloved mum is in the very best of hands. Over this difficult year, Belford House have made every effort to enable communications between the staff, relatives and residents and I’m really impressed with the activities the team organises, from visiting donkeys with a seaside fish and chip supper - to cooking pizza and making memory scrapbooks! Amazingly, the staff always seem to manage to spend time with each person individually. That's part of what makes this care home a real home.

I find living here in the nursing home the staff are very nice and helpful. The food is very good. I must say I am very happy here.

I’m quite happy with living here and enjoy my days. They cater to my dietary requirements, and the food is lovely that I receive. They also make a good cup of tea. The staff here are excellent, always happy to help when they can. I find my room done to how I would like and I’m very comfortable in my room.

Mum one day announced that she had read that playing ping pong was good for people with dementia. The next day the lovely entertainment lady produced some bats and balls, found another game resident and the ping pong began!

Fulfils all my needs. Good medical care.