Milkwood House Care Home

Hill Brow, Liss GU33 7PB
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9.8 71 Reviews
  • Milkwood House Care Home, Liss
Milkwood House offers luxury care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who may be suffering from physical impairments or Dementia.

This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.

At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.

Milkwood House is regulated by the Care Quality Commission (CQC), and its last inspection was 22 January 2018.

The home is at this time waiting for its next visit from CQC which will update the date on their website, however the CQC has been in contact with the home to check in and ensure they are meeting CQC requirements through:

PIR* – November 2021
PIR – November 2022
Teams conference – June 2023
PIR – November 2023
PIR – March 2024
PIR - March 2025

*A PIR is short for “provider information return”, this is a 7 hour survey completed by the home outlining how they are providing safe, effective, responsive, caring and well-led services.
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Care Provided by Milkwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1425 – £1525
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1525

Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.

These prices are only a guideline, please contact Milkwood House Care Home to find out the exact price for your requirements.

Contact Milkwood House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Milkwood House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (5)

Visiting

  • No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
    Lunch - 12.30pm
    Supper - 5pm

Parking

  • Free parking on site in allocated spaces

Milkwood House Care Home Reviews (71)

9.8

Milkwood House Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years.
Over all time Milkwood House Care Home has 71 reviews.

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Reviewer Connection to Milkwood House Care Home
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Review from A A (Sister of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
This care home is exceedingly well-run by the manager who is always ready to listen to any concerns regarding the residents' welfare. What is important is the relaxed environment maintained by the staff and where visitors are always welcome. I am very happy that my brother is living here.
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Review from Julie S (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Milkwood since January 2025. He quickly settled. Carers at the home are excellent and there is very good communication between us and the team. Activities are well planned and engaging for the residents. Dad has always enjoyed the trips out in the minibus with Tash.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your review, your comments are much appreciated. It is a pleasure to take care for your Dad.
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Review from Fiona C (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed respite care a couple of years ago, and stayed in Milkwood for 6 weeks. When she needed a permanent facility earlier this year, Milkwood was the first place I wanted her to go. The staff are so kind and patient with her, despite her often awkward, dementia driven, behaviour, and will
always try to distract her from sad moments. They clearly care for their residents and I love the amount of different activities they do. It gave me a big smile to see my mum dancing on TikTok!
Reply from Jack Newman, Registered at Milkwood House Care HomeThank you for your review. We were glad to help Mum again when she needed it. Credit to our Activities team for their comprehensive activities schedule!
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Review from G S (Daughter of Resident) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home. My mother is very well cared for in very way. Excellent staff, very clean and always very attentive. The mini bus is a great asset for getting the residents out and about. I would highly recommend to friends and family.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review! We are very pleased to continue offering our outings to those who can manage them, and bring entertainment in for those who can't.
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Review from Susan V (Daughter of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From May of this year 2025 my mother was admitted to Milkwood fragile and in poor health. Since she has been there the improvement has been wonderful.
Engaging with everyone, happy and life for her has improved immensely.
As a family this is so wonderful to see her spirit return and enjoying life
again.
A big thank you to all at Milkwood.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThe change in your Mum has been great to see, thank you for your review - I will pass this over to the team.
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Review from William L (Son of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Milkwood House team have been fantastic in terms of care for my mother. As the next of kin I deeply appreciate the safe, caring, wonderful environment they have created. Perhaps as important (as caring for my mother) is the communication to me, and the professional decision making responsibility
they have taken on, which reduces my level of stress and anxiety at a key time in my mothers life. Thank you Jack & the Milkwood team!
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your review, it is our pleasure to have and continue caring for your Mum and family.
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Review from John N (Son of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't ask for a better care home for my mum. The staff and management are excellent and genuinely care for her and are extremely helpful.
I couldn't wish for a better home for my mum having worked in care and having visited various homes l can genuinely say Milkwood is the best and l am so lucky
she is there.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review - I will pass this on to the team.
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Review from T R (Wife of Resident) published on 2 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time I viewed Milkwood for my relatively young husband with Alzheimers I was met by welcoming staff. As I walked around the home I noticed that residents looked happy and well cared for. Run by a kind approachable Manager with caring friendly staff. In the past few months my husband
has settled well, comfy clean room, lovely food and encouraged to participate in a varied timetable of activities run by a great Activity Team. Also nice safe garden to wander around in. The whole place feels safe, warm and friendly.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your review, it is a pleasure to support you and your husband.
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Review from J E (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milkwood Home is happy and welcoming place. The facilities are good but what really makes it stand out is the staff. The Activities team go over and above to take the residents out in the local area. They make the effort to do this even if only one or two residents wish to go. They always sit with the
residents and help them enjoy the activity rather than just facilitating it.
The team of carers also need a mention, most give a very high standard of care, and always take the time to have a chat with the residents, making sure they feel valued and listened to. The food is of a very high standard.


The car park is a negative. The gravel is wholly inappropriate for wheelchair use. It must be difficult for staff but near impossible if residents are coming and going with other elderly visitors.

Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your review, it is a pleasure to support your Mum and family. We are always looking for how we can improve, so thank you for your comments around the car park, I can feed this back.
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Review from C T (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in this home ,I'm very happy and can relax knowing my mum is in great care. Everyone is very happy to help out with everything. I can arrive at anytime of the day ,offered coffee or tea .and have a lovely lunch if I with to have one . When mum had to into a nursing home i was very worried.
But made me very welcome showed me the room ect .the activities are amazing. Mum enjoys joining in . It's so lovely seeing all the videos and pictures making me feel better that my mum is happy. Thank you everyone
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review, it is a pleasure to have Mum with us and for her to be so engaging, especially with music!
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Review from A C (Son of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent home from home,residents are treated with compassion,care and respect
The staff are very kind considerate and understanding whatever the situation
Mother was treated with the greatest dignity
right to the end
Thankyou Milkwoood I could not of wish for
better care for my mother.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for such lovely words. We will miss your Mum for many reasons, but one in particular being how well she responded to the certain musicians playing on her smart speaker!
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Review from Graham W (Son of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at several homes before we came across Milkwood House for our 93 year old mother and we immediately knew it was the right one for her and us.
During the 18 months mum was there, she was always treated with the best care and the staff always took the trouble to interact with her and cheer
her up if she was having a bad day. Her dementia made her tricky to deal with at times but everyone I saw was patient and kind irrespective of her sometimes awkward behaviour!
It turned into the sort of 'home' mum needed and you would be hard pressed to find a more compassionate environment.
I have no hesitation in recommending them.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeIt has been an absolute pleasure to have supported your Mum for her last 18 months. She was a brilliant character to have in the home and will be sadly missed.
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Review from M P (Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having arrived at Milkwood feeling rather nervous and sad, I found the staff very friendly, supportive and encouraging. Many of them have almost become my friends I feel so relaxed with them. I am no longer nervous and feel very safe and at home in my room. Sometimes it takes a while to get used to
different accents.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeIt is a pleasure to support you and your family, and we are very pleased that you have settled in well and feel so relaxed.
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Review from Jane W (Sister of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I first visited Milkwood 6 months ago, to assess it for my brother's care, I felt that he and I were among friends. The staff took time to talk about my brother's situation, show me round the home and introduce me to the team (not always true in other establishments I visited !) and
when I explained that I was due to see half a dozen more homes I was assured: "You will know when you've found the right one."
I left knowing that I had.
My brother is comfortable and well cared for. He likes his own space and the staff understand and respect that but keep an unobtrusive eye on his needs nonetheless. They are patient and caring and appear to totally get his sense of humour.
And Christmas lunch was 5-star !!
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your review, I will pass this over to the staff and kitchen regarding your Christmas dinner!
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Review from S P (Daughter of Resident) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Milkwood House for 14months now and settled in well from day one. She has a lovely cosy room, with a few of her things from home. She is always encouraged to spend all her time in the lounge- I really value this, as she always has company, even if she is not able to chat much, it means
there is always something going on to observe. The separate dining room with tables of 4, all laid out like a restaurant table makes residents' meal times special. Staff are very friendly to her.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review - we like to make our mealtimes as close to a restaurant as possible with staff sat with them to encourage food intake. I will pass on your lovely feedback to the staff.
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Review from James s (Son of Resident) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Milkwood House in late January. For the previous three years she had lived alone in sheltered accommodation.
She had become very bored and depressed in her flat, really retreating into her shell.
She had broken her wrist at Christmas and following a spell in hospital and respite
care we decided that she required more care and support than she had been getting.
Milkwood was one of three homes we were recommended to. Just reading the reviews showed Milkwood as being the outstanding one by a country mile.
I turned up and was shown around by a member of staff and it was immediately clear that she loved her job. She explained that residents are referred to as family. 'We are all family here'.
Since Mum arrived it has been like night and day. We have not seen her this happy for about the last five years. She is getting involved in activities often with a wonderful member off staff and is regularly on their Facebook page!
Thank You to the manager and the team. Brilliant job all round!
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for such a great review, it is a pleasure to support Mum and to have been able to assist you and your family through this transition.
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Review from Helen L (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly our mother has dementia and it progressed to such a degree that she needed 24 hour care . My brother & I reviewed a number of care homes and Milkwood came out on top. This was for many reasons.The friendly environment suited our mother and seemed like a home from home .The carers came across as
very committed and dedicated to the job they do. We were impressed with the standards of cleanliness and the facilities. The range of activities available
to resident's is excellent .We know we made the right choice for our mom and would recommend Milkwood without any reservations.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review. It is a pleasure to continue to support your Mum, she keeps us entertained as much as we entertain her.
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Review from Sue W (Niece of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle , "the magician", spent the last year of his life in Milkwood. He was very happy there, in spite of his quickly increasing dementia ,and loved to entertain folks with his amazing card tricks.
The staff were very always friendly and caring and I was always kept informed of what was going on
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I was immensely impressed by the amount of different activities that went on at Millwood,even though my uncle couldn't always participate in them.
Very sadly he passed away earlier this year but he couldn't have had better care anywhere.
Thank you so much to the manager and your lovely team.
I'm sure wherever his spirit is ,my uncle is still busy doing his card tricks!
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your kind words and review. It was an honour to support your uncle in the last stages of his life and watching him still be able to do all of his card tricks!
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Review from Victoria S (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I had my reservations of my dad coming to Milkwood as I had not heard good things however I went with it and gave them a try. To my surprise the manager and his team have always been very welcoming to me and my family and have done everything in their power to support my dad and his additional needs.
I have watch my dad thrive since moving here as he is now engaged in conversations and activities. I miss my dad being at home but here is the next best thing.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review and I am pleased that we have been able to show you the type of home we are! I will make sure I pass on your comments to the team.
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Review from Elaine W (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had been at Milkwood Care Home for several mothers now the care she is receiving is second to none the staff are absolutely amazing with her and we are kept up to date from the admin staff . Highly recommend.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you for your lovely review, Mum is an absolute pleasure to care for - I will pass on your comments to the team.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Milkwood House Care Home is calculated as follows: ( (254 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 306 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jack Newman

Job Title: Registered Manager Joined: 2018

I started working at Milkwood House after spending some time as a visitor to my grandparents here.


I started as a carer in 2018 and took over as Manager in 2021.


I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.

Frequently Asked Questions about Milkwood House Care Home

What types of Care is Milkwood House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milkwood House Care Home have?

There are 33 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Milkwood House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Milkwood House Care Home to the centre of Liss?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milkwood House Care Home to verify any information. View our terms and conditions. Milkwood House Care Home has an Enhanced Service - more info.