Milkwood House offers luxury elderly care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who have mental health complications or mobility issues.
This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.
At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.
Group: Milkwood Care Ltd
Person in charge: Julia Spriggs (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 43
Shared Rooms: 0
Rooms with ensuite WC: 43
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Milkwood House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Milkwood House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.713 for Milkwood House Care Home is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.713
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.698 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.6 Target = 0.698
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Milkwood House Care Home has a Review Score of 9.4 (9.411) from 8 Reviews
Review submitted from a Postal Card by Charles N (Son of Resident) on Monday 15 January 2018.
My wife, daughter and I have been visiting my Dad daily while we have stayed in Petersfield with my Mum (we all live overseas). We have all been impressed by the standard of care which you afford to my Dad and from what I have observed, to other residents as well. Thank you so much for what you are doing.
How likely would you be to recommend Milkwood House Care Home? Likely
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Review submitted from a Postal Card by L M (Power of Attorney Solicitor of Resident) on Friday 5 January 2018. Relates to November 2017.
The care given by the staff is amazing.
They are always on hand and are never too busy to stop and talk to/reassure residents.
Everyone is very caring.
The activities are varied and the resident I am responsible for really enjoys them and talks about them - they stimulate her.
Management has gone out of their way to get her room exactly how she wants it and to arrange one-to-one outings.
How likely would you be to recommend Milkwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by L M (Daughter of Resident) on Tuesday 12 December 2017. Relates to November 2017.
Milkwood House is always welcoming. The staff are always friendly and seem to genuinely care for the residents. I've only had experience of one other care home that one was appalling so to find this is great.
How likely would you be to recommend Milkwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by Ron W (Stepson of Resident) on Thursday 7 December 2017. Relates to November 2017.
The whole service and care is first class. No complaints what so ever. Highly recommended.
How likely would you be to recommend Milkwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by William N (Husband of Resident) on Tuesday 28 November 2017. Relates to November 2017.
We find the staff very friendly and helpful and always in good spirits.
How likely would you be to recommend Milkwood House Care Home? Likely
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Review submitted from a Postal Card by Elizabeth H (Daughter-in-law of Resident) on Tuesday 19 September 2017. Relates to September 2017.
This care home only looked after my mother-in-law for 3 weeks before she sadly passed away. Those 3 weeks meant the world to me because I knew she was safe and being looked after properly. We only wish that we had placed her here back in April, where maybe with their amazing activities schedule and amazing staff, they would have given us more happy memories.
These people truly care.
How likely would you be to recommend Milkwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by JM (Resident) on Wednesday 5 October 2016. Relates to September 2016.
I have been here for 9 months now and am happy and well looked after, warm and well fed. The staff are all friendly and helpful.
How likely would you be to recommend Milkwood House Care Home? Extremely Likely
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Review submitted from a Postal Card by J B (Daughter of Resident) on Thursday 29 September 2016. Relates to September 2016.
Mum has been a resident at Milkwood for three years. In that time we have been very happy with the level of care provided. The staff are always friendly, helpful and professional. Residents are treated with compassion, patience and respect for their dignity.
How likely would you be to recommend Milkwood House Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Milkwood House Care Home
There are currently no Care Home Idol entrants who have performed at Milkwood House Care Home