Milkwood House Care Home

Hill Brow, Liss GU33 7PB
Review Us
9.8 62 Reviews
  • Milkwood House Care Home, Liss
Milkwood House offers luxury care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who may be suffering from physical impairments or Dementia.

This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.

At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.

Milkwood House is regulated by the Care Quality Commission (CQC), and its last inspection was 22 January 2018.

The home is at this time waiting for its next visit from CQC which will update the date on their website, however the CQC has been in contact with the home to check in and ensure they are meeting CQC requirements through:

PIR* – November 2021
PIR – November 2022
Teams conference – June 2023
PIR – November 2023
PIR – March 2024
PIR - March 2025

*A PIR is short for “provider information return”, this is a 7 hour survey completed by the home outlining how they are providing safe, effective, responsive, caring and well-led services.

Show Milkwood House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1425 – £1525
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1525

Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.

These prices are only a guideline, please contact Milkwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (5)

Visiting

  • No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
    Lunch - 12.30pm
    Supper - 5pm

Parking

  • Free parking on site in allocated spaces

Milkwood House Care Home Reviews (62)

Total of 62, showing 61-62
9.8

Milkwood House Care Home has a Review Score of 9.8 (9.797) out of 10, based on 20 reviews in the last 2 years. Over all time Milkwood House Care Home has 62 reviews.

Overall Experience

  • 47
  • 15
  • 0
  • 0
  • 0

Date Published

62
12
12
20
42

Review from Elizabeth H (Daughter-in-law of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home only looked after my mother-in-law for 3 weeks before she sadly passed away. Those 3 weeks meant the world to me because I knew she was safe and being looked after properly. We only wish that we had placed her here back in April, where maybe with their amazing activities schedule and
amazing staff, they would have given us more happy memories.


These people truly care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from JM (Resident) assisted by family/friend published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 9 months now and am happy and well looked after, warm and well fed. The staff are all friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Milkwood House Care Home is calculated as follows: ( (191 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 236 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

No image found

Jack Newman

Job Title: Registered Manager

Joined: 2018

I started working at Milkwood House after spending some time as a visitor to my grandparents here.


I started as a carer in 2018 and took over as Manager in 2021.


I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milkwood House Care Home to verify any information. View our terms and conditions. Milkwood House Care Home has an Enhanced Service - more info.