Milkwood House Care Home

Hill Brow, Liss GU33 7PB
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9.8 71 Reviews
  • Milkwood House Care Home, Liss
Milkwood House offers luxury care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who may be suffering from physical impairments or Dementia.

This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.

At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.

Milkwood House is regulated by the Care Quality Commission (CQC), and its last inspection was 22 January 2018.

The home is at this time waiting for its next visit from CQC which will update the date on their website, however the CQC has been in contact with the home to check in and ensure they are meeting CQC requirements through:

PIR* – November 2021
PIR – November 2022
Teams conference – June 2023
PIR – November 2023
PIR – March 2024
PIR - March 2025

*A PIR is short for “provider information return”, this is a 7 hour survey completed by the home outlining how they are providing safe, effective, responsive, caring and well-led services.
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Care Provided by Milkwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1425 – £1525
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1525

Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.

These prices are only a guideline, please contact Milkwood House Care Home to find out the exact price for your requirements.

Contact Milkwood House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Milkwood House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (5)

Visiting

  • No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
    Lunch - 12.30pm
    Supper - 5pm

Parking

  • Free parking on site in allocated spaces

Milkwood House Care Home Reviews (71)

9.8

Milkwood House Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years.
Over all time Milkwood House Care Home has 71 reviews.

Overall Experience
  • 55
  • 16
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Date Published
  • 71
  • 10
  • 22
  • 26
  • 45
Reviewer Connection to Milkwood House Care Home
  • 28
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  • 4
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  • 2
  • 1
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Total of 71, showing 61-71
Review from Gladys H (Wife of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Milkwood House Care Home for safe care as he suffers from Alzheimer's disease. His welcome on his first day was very welcoming. He appeared to settle fairly well initially, then more settled and I was able to settle after a few weeks after the ability to be able to discuss
his on-going care. His care was maintained at a good standard. In his latter weeks it was obvious he was very unwell and received end of life care, this was of a very good standard. From the holistic care approach including district nurses, Gp's and spiritually the local minister from Liss. This for me was very comforting overall. Thank you.
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Review from Mark F (Son of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and manager enough for the care they gave to my father. He had vascular dementia and was treated with the love and care that family would give, but also with the most professional medical care and in a completely secure environment that we could not give him at home. During
his last days, the staff and the manager provided the most incredible care and helped ease his pain. Thank you!
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Review from C W (Niece of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The response time to the doorbell was swift. We were able to walk through the home to find our resident. There were sufficient chairs and space for us to socialise well. We are provided with everything we requested coffee, glasses and biscuits. Staff are always helpful and obliging.
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Review from Kim R (Daughter of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After much searching for a suitable home for my mother, I stumbled across Milkwood House. The staff were very friendly and welcoming and patients/residents seemed to adore the manager - she had time for everyone and patience.
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Review from Charles N (Son of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife, daughter and I have been visiting my Dad daily while we have stayed in Petersfield with my Mum (we all live overseas). We have all been impressed by the standard of care which you afford to my Dad and from what I have observed, to other residents as well. Thank you so much for what you are
doing.
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Review from L M (Power of Attorney of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given by the staff is amazing.
They are always on hand and are never too busy to stop and talk to/reassure residents.
Everyone is very caring.
The activities are varied and the resident I am responsible for really enjoys them and talks about them - they stimulate her.
Management has gone
out of their way to get her room exactly how she wants it and to arrange one-to-one outings.
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Review from Ron W (Stepson of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The whole service and care is first class. No complaints what so ever. Highly recommended.
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Review from L M (Daughter of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Milkwood House is always welcoming. The staff are always friendly and seem to genuinely care for the residents. I've only had experience of one other care home that one was appalling so to find this is great.
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Review from William N (Husband of Resident) published on 12 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the staff very friendly and helpful and always in good spirits.
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Review from Elizabeth H (Daughter-in-law of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home only looked after my mother-in-law for 3 weeks before she sadly passed away. Those 3 weeks meant the world to me because I knew she was safe and being looked after properly. We only wish that we had placed her here back in April, where maybe with their amazing activities schedule and
amazing staff, they would have given us more happy memories.


These people truly care.

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Review from JM (Resident) assisted by family/friend published on 5 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for 9 months now and am happy and well looked after, warm and well fed. The staff are all friendly and helpful.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Milkwood House Care Home is calculated as follows: ( (254 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 306 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jack Newman

Job Title: Registered Manager Joined: 2018

I started working at Milkwood House after spending some time as a visitor to my grandparents here.


I started as a carer in 2018 and took over as Manager in 2021.


I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milkwood House Care Home to verify any information. View our terms and conditions. Milkwood House Care Home has an Enhanced Service - more info.