Milkwood House Care Home

Hill Brow, Liss GU33 7PB
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9.8 71 Reviews
  • Milkwood House Care Home, Liss
Milkwood House offers luxury care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who may be suffering from physical impairments or Dementia.

This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.

At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.

Milkwood House is regulated by the Care Quality Commission (CQC), and its last inspection was 22 January 2018.

The home is at this time waiting for its next visit from CQC which will update the date on their website, however the CQC has been in contact with the home to check in and ensure they are meeting CQC requirements through:

PIR* – November 2021
PIR – November 2022
Teams conference – June 2023
PIR – November 2023
PIR – March 2024
PIR - March 2025

*A PIR is short for “provider information return”, this is a 7 hour survey completed by the home outlining how they are providing safe, effective, responsive, caring and well-led services.
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Care Provided by Milkwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1425 – £1525
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1525

Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.

These prices are only a guideline, please contact Milkwood House Care Home to find out the exact price for your requirements.

Contact Milkwood House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Milkwood House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (5)

Visiting

  • No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
    Lunch - 12.30pm
    Supper - 5pm

Parking

  • Free parking on site in allocated spaces

Milkwood House Care Home Reviews (71)

9.8

Milkwood House Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years.
Over all time Milkwood House Care Home has 71 reviews.

Overall Experience
  • 55
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Date Published
  • 71
  • 10
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  • 26
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Reviewer Connection to Milkwood House Care Home
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Total of 71, showing 41-60
Review from Jan G (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole care package for my father was excellent; I could not find a fault anywhere. The end of life care was considerate and sensitive for both my father and the family. The family will certainly use Milkwood House Care Home for our mother should she need it.
Reply from Jack Newman, Registered Manager at Milkwood House Care HomeThank you so much for your lovely words; it was our honour to support your Father.
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Review from Judith B (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for the last 3 months, we are extremely happy with the care she is receiving and know she is being well looked after. All of the staff go out of their way to make sure she is happy and comfortable, we made the right choice when we selected Milkwood. Congratulations to all the
team.
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Review from G A (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been able to keep in contact with my mum through FaceTime. We have been able to visit a couple of times and the staff are always helpful, happy and attentive to my mother. We are always informed of any change in her health or if there are any concerns. We are very happy with the care my mother
receives at Milkwood House.
Reply from Jack Newman, Home Manager at Milkwood House Care HomeMany thanks for your lovely review. It is our pleasure to look after your mum, and she continues to keep us all entertained here!
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Review from Ann S (Stepdaughter of Resident) published on 18 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My step-father came to Milkwood, initially for respite, with long term care as the way forward. At first, due to his condition, he was a little troublesome, but thanks to the dedication and perseverance of the staff, they won his trust and he started to settle in. Unfortunately, he passed away suddenly
after only 3 weeks, and I can't thank the staff enough for all they did to ensure his final days were comfortable. The staff are all very pleasant and friendly. The home itself is light, airy and welcoming, with good facilities. I would recommend Milkwood to anyone looking for a place for a loved one
Reply from Jack Newman, Home Manager at Milkwood House Care HomeThank you for your lovely review! It was our pleasure to have looked after your step-dad, he is very much missed and thought of!
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Review from Michael R (Son of Resident) published on 22 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Covid, I have been unable to see my mother's room. However, the staff appear to look after my mother with dignity and a smile. Thank you.
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Review from T B (Son of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my 4 years visiting the home I have only ever seen the residents treated with great care, respect and dignity at all times. The home appears to be well managed and run with staff aware of their responsibilities.
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Review from Peppi C (Son of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found that the whole team at Milkwood House, to be very helpful, understanding and very professional, especially through these difficult times we are all going through. It was stressful time in finding the correct care home for my mother. She settled in very quickly and that is mainly due to
the carers and staff giving her the support she needed. Thank you.
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Review from James H (Son of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care for my father in his last year, caring, compassionate, holistic care tailored to my father's needs. Also, overwhelming support to me and my brothers during these unprecedented times. My father was so comfortable and content.
Reply from Christine Arnold, Care manager at Milkwood House Care HomeThank you so much for allowing us to care for your father, a wonderful man and much loved.
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Review from Thomas F (Grandson of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milkwood have been great! From day one they were so accomodating with my grandmother and in her own words, she says 'It's very nice - the staff here are brilliant.' It's very reassuring to have my grandmother in such safe hands. Our thanks to all the staff and management at Milkwood.
Reply from Christine Arnold, Care Manager at Milkwood House Care HomeThank you so much for your comments and kind words. It was a total pleasure to have looked after your grandmother. Thank you.
Cris,
Registered Manager Milkwood House
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Review from Gail H (Friend of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Milkwood House is a lovely friendly home. The staff are friendly and very caring. The home appeared to manage so well with the demands of Covid. The rooms are well maintained, and so are the grounds.
Reply from Christine Arnold, Care manager at Milkwood House Care HomeThank you for your comments and friendly words. I will pass this to our staff teams.
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Review from Sam S (Granddaughter of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love this place! They have looked after my nan so well and she sounds so content every time I call. She is always saying how much she enjoyed her ‘tea’. Staff always listen carefully to any concerns myself or my mum have and the manager seems to action anything quite quickly! I have can’t wait to visit
properly and thank them all in person.
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Review from Amy L (Granddaughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Super friendly staff, cannot praise them enough for the care they provide.
They are extremely attentive to my grandmother.
My grandmother seems extremely happy in their care and the attention to keep family updated during the pandemic has been second to none.
Reply from Christine Arnold, Care manager at Milkwood House Care HomeThank you for your kind words. It has been a difficult time for the care industry and we are so very grateful for all the support received from our residents families and friends.
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Review from Linda W (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time our mother has been in the care home we have found both management and staff to be both helpful and caring. We are also kept up to date with information and can speak to our mum on a regular basis, especially through lockdown.
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Review from David B (Relative of Resident) published on 8 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good standard of care.
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Review from Sue K (Friend of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am the 'local to the home' friend of a resident whose family live in Yorkshire. I was informed by the family my friend was very ill during the lockdown, but on every occasion, I phoned the staff were most happy to update me on her progress. She has recovered thanks in no small part to the care given
to her by the staff. I have always been made most welcome over the past two years by the staff and I am always aware of familiar faces. I was so pleased to receive the latest issue of 'Milky Way' including our update letter indicating the new procedures for visiting.
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Review from S K (Son of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother has been resident at Milkwood for 2 and 1/2 years and I have nothing but praise for the staff and home. The staff are dedicated and very caring towards the residents and as a visitor (pre-COVID) you always receive a very warm welcome.
Residents always seem very happy and well cared
for.
The house is very well laid out, quite spacious and always very clean.
The residents have regular activities, entertainment and outings.
The house seemed very well prepared, well in advance and during COVID lockdown.
I have been regularly updated with the situation at the home in general and my mother in particular. I have had my emailed letters printed for her and regular video calls with her.
The term "home" is very apt and I have no hesitation recommending Milkwood for your loved ones.
Reply from Grant Douglas, Operations Director at Milkwood House Care HomeThank you for your review on Milkwood House; I will pass your lovely comments to the staff team.
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Review from Diane W (Granddaughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was placed here as an emergency placement. We couldn’t have wished for a better care home, my nan was shown nothing but care and compassion from all the staff from the housekeepers all the way up to the managers. Would definitely recommend this care home.
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Review from S H (Niece of Resident) published on 14 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, always happy to talk and take the time to reassure the residents (and visitors), there is a genuine relaxed atmosphere. Varied and stimulating activities are regularly provided for the residents along with fresh, home-cooked meals. I viewed several care homes before selecting
Milkwood and discovered several of them buy in 'pre-made aeroplane-style' meals. So discovering Milkwood cooked wholesome meals in their kitchen was a real bonus. The most important fact is that Milkwood has been my Uncle's home for over 5 years and he is happy, content and well cared for.
Reply from Christine Arnold, Care manager at Milkwood House Care HomeThank you so much for your comments and your lovely review.
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Review from Jane B (Daughter of Resident) published on 4 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Milkwood for six years until she passed away in August. During that time I cannot fault the care she received. She had a lovely room which was bright and always spotlessly clean. The staff were helpful and friendly. Management were always accessible and organised plenty of activities
and outings. The whole atmosphere of the home was relaxed and happy. The food was plentiful and very good but above all, Mum was treated with dignity and her needs were met with care, understanding, patience and good humour. I would recommend Milkwood to anyone looking for the best of care for their loved one.
Reply from Grant Douglas, Operations Director at Milkwood House Care HomeThank you for the lovely review of Milkwood House, I will pass this onto our Team.
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Review from Gillian H (Daughter of Resident) published on 17 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Milkwood for seven months, during which time the staff there dealt with her severe Alzheimer's with kindness and compassion. All of the staff were very professional and looked after mum with patience and good humour. Her room was nice and spacious, the residents' areas were welcoming
and comfortable. I felt that she was treated with dignity and respect during this very difficult time of her life. The staff were also very kind to my father when he came to visit.
Reply from Cris Arnold, Care manager at Milkwood House Care HomeThank you for your lovely comments and kind words.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Milkwood House Care Home is calculated as follows: ( (254 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 306 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Jack Newman

Job Title: Registered Manager Joined: 2018

I started working at Milkwood House after spending some time as a visitor to my grandparents here.


I started as a carer in 2018 and took over as Manager in 2021.


I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milkwood House Care Home to verify any information. View our terms and conditions. Milkwood House Care Home has an Enhanced Service - more info.