Milkwood House Care Home

Hill Brow, Liss GU33 7PB
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9.8 62 Reviews
  • Milkwood House Care Home, Liss
Milkwood House offers luxury care accommodation for up to 43 people. The house is suitable for wheelchair users and the highly trained staff are experienced with residents who may be suffering from physical impairments or Dementia.

This elegant facility has attractive grounds and a homely environment, with the choice of two large communal lounges and dining areas, allowing residents to achieve a calm and relaxing lifestyle.

At Milkwood House, residents enjoy an effective level of care, whilst having regular local outings and entertainment to enjoy, with TV point in all rooms and pets accommodated where possible.

Milkwood House is regulated by the Care Quality Commission (CQC), and its last inspection was 22 January 2018.

The home is at this time waiting for its next visit from CQC which will update the date on their website, however the CQC has been in contact with the home to check in and ensure they are meeting CQC requirements through:

PIR* – November 2021
PIR – November 2022
Teams conference – June 2023
PIR – November 2023
PIR – March 2024
PIR - March 2025

*A PIR is short for “provider information return”, this is a 7 hour survey completed by the home outlining how they are providing safe, effective, responsive, caring and well-led services.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1425 – £1525
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1425 – £1525

Fees are agreed upon the assessment of the individual and their care and support requirements. Fees exclude sundry expenses such as hairdresser, newspapers, toiletries and podiatry.

These prices are only a guideline, please contact Milkwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jack Newman (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to pre-assessment
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (5)

Visiting

  • No restrictions for visiting at Milkwood House, however, politely request that mealtimes can be avoided.
    Lunch - 12.30pm
    Supper - 5pm

Parking

  • Free parking on site in allocated spaces

Milkwood House Care Home Reviews (62)

Total of 62, showing 21-40
9.8

Milkwood House Care Home has a Review Score of 9.8 (9.797) out of 10, based on 20 reviews in the last 2 years. Over all time Milkwood House Care Home has 62 reviews.

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Date Published

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Review from Mark A (Son of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of Mum’s care improved significantly upon moving into Milkwood.
I found the staff very caring, respectful, and enthusiastic about looking after the residents. Mum became happy again. She was extremely well looked after, and I believe the staff extended her life as a result.
Sadly Mum passed
away recently. Whilst I was unable to be present at her death, I am comforted that Mum died surrounded by her friends, the carers. I feel content that she was well looked after and passed away in happy and caring surroundings.
I highly recommend Milkwood. Extremely well managed, great carers, excellent entertainment, good food, very clean, and no smells. Faultless.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you for your review, it was an absolute pleasure to have supported your Mum and your family, we miss her and you all terribly but have some great memories of a wonderful lady!

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Review from Elizabeth P (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that we have been able to move our dear 93 year old Mum from Cornwall to Milkwood House Care Home. She has settled in quickly and enjoys joining in with a varied programme of activities. Staff are always on hand and so helpful when discussing care plans which are transparent and detailed.
My son came down from London to see his Nanna and had fun joining in with the Hoy Bingo and the Karaoke. He sat in the dining room and was given tea and biscuits and watched wide-eyed at how brilliant staff members are with all residents. Mum loves having her hair and nails done regularly in the salon and she looks great. She always says how well she is being looked after. The managers and financial administrator have me given the clearest information I have received to date on what can often be a daunting situation as far as finances are concerned. Milkwood House is outstanding, not only for the very high standard of care provided but for the large variety of activities and outings they do.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you for such a wonderful review. We are so pleased with how Mum has settled in and only too happy to spend time with our relatives as well!

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Review from Clare B (Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Milkwood House before passing away peacefully this month. The team at Milkwood are amazing and looked after my Mum's end-of-life care with incredible respect and compassion. My brother and I will be always grateful that Mum spent her last months in this caring environment.
We can't praise the team highly enough and thank them for all their kind words, cups of tea, tissues and hugs. They felt like an extension of our family at this difficult time.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you so much for your kind review, it was a pleasure to be able to support your Mum and your family for the time Mum was here. We have now planted the rose tree in the garden in your Mum's memory.

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Review from Clint F (Son of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team that look after my father, he has been there for about four months and the transformation has been unbelievable. He was very weak and frail due to regular spells in hospital due to falls. He looks so we and very happy due to the amazing team at Milkwood House Care Home, this is
all of the team from managers to cooks cleaner and carers. I can't thank them enough.
Communication is excellent throughout the team.
Well done to everyone!
I really do appreciate all the support for my Father

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Many thanks for such a kind review. I will pass this onto the staff.

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Review from Sarah H (Sister of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is a resident at Milkwood, and in his own way, I know that he is comfortable and happy. Sadly, his dementia has progressed very quickly, as the doctors said it would. I know that he has enjoyed meeting new people and has a fantastic relationship with the staff, who are so caring towards him.
We feel comfortable knowing that he is very well looked after and would recommend Milkwood House.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you for your lovely review, I will pass this over to the staff.

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Review from Susan S (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very happy to join the Milkwood family. The amazing staff treated him (and us) with immense compassion, kindness and respect.
We always felt fully informed and fully involved in the decisions regarding his care and the help and advice we received was invaluable.
Thank you!

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you so much for your review. It was a pleasure to have cared for Dad and to know you and your family.
We are always here anytime for a cup of tea and a chat!

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Review from Sarah T (Mother of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum seems to have settled really well at Milkwood after a very difficult few months for the family with our mum in hospital.


The staff are all very helpful and friendly to everyone who visits.


It would be great to have a small area set up where visitors could make a drink for themselves when

visiting, we all travel an hour to visit the home and do not want to have to ask a member of staff for a drink if they are busy.


As a family we feel Mum is well cared for and looked after in a safe environment.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thanks for your lovely review, we are in the process of setting up a kitchen area in Honeysuckle Lounge. However please do not worry about asking staff for anything, we are only too happy to help. Mum is a character and we love to support her and you as her family.

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Review from Beverley P (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Milkwood for the last 5 months of her life. The care she received was impeccable. The staff have all been very kind and considerate, and I was always made aware of any concerns they had regarding her health or state of mind. She always looked clean and well dressed and was well treated.
Before Milkwood, she had had a temporary stay in a bigger care home with more facilities eg a sensory room, but I never saw anyone use it. The level of staffing at Milkwood is excellent, and every day there is a programme of activities for the residents. I was very happy with the care my mum received, and in her final hours, she was treated with great compassion, respect and tenderness, as was I. I would have no hesitation in recommending Milkwood to anyone needing residential care for a loved one.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you very much for your very kind words. Your mum was a big part of our home for the time she was with us, and we will certainly miss her sense of humour and smile! It was an privilege to have been a part of your mum's life.

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Review from S S (Daughter of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Milkwood have taken great care of my mother since she went there for respite care earlier this year. She settled in well, and when a decision was having to be made for her long time care, we were only grateful that Milkwood had a room there for her. All the staff are friendly, have great
patience with all the residents, and I feel that my mum is being looked after well. Thank you to all the staff.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Many thanks for your kind review; I will pass on your compliments to the staff. It is a pleasure to support your Mother and to get to know the whole family.

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Review from Lesley E (Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see from my ratings, I feel there are no faults whatsoever. 10 out of 10.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Many thanks for your kind review. It is a pleasure to have you with us and we all enjoy our daily crossword clues!

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Review from Stephen B (Son of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a long term resident at this care home, and I always believed her to be shown the highest levels of care and kindness. I would like to thank the staff at Milkwood Care Home for the compassion and affection they gave to Mum over the years she was there.

Reply from Grant Douglas, Operations Director at Milkwood House Care Home

Thank you for your kind words which we will pass on to the team at Milkwood House.

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Review from Jan G (Daughter of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole care package for my father was excellent; I could not find a fault anywhere. The end of life care was considerate and sensitive for both my father and the family. The family will certainly use Milkwood House Care Home for our mother should she need it.

Reply from Jack Newman, Registered Manager at Milkwood House Care Home

Thank you so much for your lovely words; it was our honour to support your Father.

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Review from Judith B (Daughter of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the last 3 months, we are extremely happy with the care she is receiving and know she is being well looked after. All of the staff go out of their way to make sure she is happy and comfortable, we made the right choice when we selected Milkwood. Congratulations to all the
team.

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Review from G A (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been able to keep in contact with my mum through FaceTime. We have been able to visit a couple of times and the staff are always helpful, happy and attentive to my mother. We are always informed of any change in her health or if there are any concerns. We are very happy with the care my mother
receives at Milkwood House.

Reply from Jack Newman, Home Manager at Milkwood House Care Home

Many thanks for your lovely review. It is our pleasure to look after your mum, and she continues to keep us all entertained here!

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Review from Ann S (Stepdaughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My step-father came to Milkwood, initially for respite, with long term care as the way forward. At first, due to his condition, he was a little troublesome, but thanks to the dedication and perseverance of the staff, they won his trust and he started to settle in. Unfortunately, he passed away suddenly
after only 3 weeks, and I can't thank the staff enough for all they did to ensure his final days were comfortable. The staff are all very pleasant and friendly. The home itself is light, airy and welcoming, with good facilities. I would recommend Milkwood to anyone looking for a place for a loved one

Reply from Jack Newman, Home Manager at Milkwood House Care Home

Thank you for your lovely review! It was our pleasure to have looked after your step-dad, he is very much missed and thought of!

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Review from Michael R (Son of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid, I have been unable to see my mother's room. However, the staff appear to look after my mother with dignity and a smile. Thank you.

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Review from T B (Son of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my 4 years visiting the home I have only ever seen the residents treated with great care, respect and dignity at all times. The home appears to be well managed and run with staff aware of their responsibilities.

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Review from Peppi C (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that the whole team at Milkwood House, to be very helpful, understanding and very professional, especially through these difficult times we are all going through. It was stressful time in finding the correct care home for my mother. She settled in very quickly and that is mainly due to
the carers and staff giving her the support she needed. Thank you.

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Review from James H (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care for my father in his last year, caring, compassionate, holistic care tailored to my father's needs. Also, overwhelming support to me and my brothers during these unprecedented times. My father was so comfortable and content.

Reply from Christine Arnold, Care manager at Milkwood House Care Home

Thank you so much for allowing us to care for your father, a wonderful man and much loved.

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Review from Thomas F (Grandson of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Milkwood have been great! From day one they were so accomodating with my grandmother and in her own words, she says 'It's very nice - the staff here are brilliant.' It's very reassuring to have my grandmother in such safe hands. Our thanks to all the staff and management at Milkwood.

Reply from Christine Arnold, Care Manager at Milkwood House Care Home

Thank you so much for your comments and kind words. It was a total pleasure to have looked after your grandmother. Thank you.
Cris,
Registered Manager Milkwood House

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Milkwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Milkwood House Care Home is calculated as follows: ( (191 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 236 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Milkwood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

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Jack Newman

Job Title: Registered Manager

Joined: 2018

I started working at Milkwood House after spending some time as a visitor to my grandparents here.


I started as a carer in 2018 and took over as Manager in 2021.


I have completed my NVQ Level 5 Leadership and Management in Adult Care as well as an NVQ 2 Dementia Care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Milkwood House Care Home to verify any information. View our terms and conditions. Milkwood House Care Home has an Enhanced Service - more info.