Pax Hill Elderly Mentally Frail Unit

Pax Hill Nursing & Res Home, Bentley, Farnham GU10 5NG

Pax Hill Elderly Mentally Frail Unit, Farnham, Hampshire
Pax Hill Elderly Mentally Frail Unit, Farnham, Hampshire
Pax Hill Elderly Mentally Frail Unit, Farnham, Hampshire

Pax Hill’s Elderly Mentally Frail Unit was purpose built in 2003 for those with dementia. It provides an active environment with room for residents to move around and be occupied with structured activities. The EMF Unit qualified care staff offer 24 hour residential care. The Manager and her deputy are Registered nurses with years of experience in this field.

Set in the grounds of the larger nursing home and Baden Powell’s old house, the EMF wing benefits from its own enclosed, sensory garden accessible to residents. A lively activity therapist organises events, games and group or individual activities to enable residents to get the best out of daily life.

All the bedrooms have en-suite facilities with full length windows and views of the surrounding fields or the central courtyard.

The large living, dining and conservatory areas are open, light environments where residents can join in with activities or observe others, always benefiting from the presence of staff which they find very beneficial in alleviating the anxiety that can sometimes be apparent for those with dementia.

Happy to offer short term (respite) care as well as longer term arrangements.

Person in charge: Chinnamma Thomas (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 26

Rooms with ensuite WC: 26

Facilities & Services: Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Pax Hill Elderly Mentally Frail Unit: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Pax Hill Elderly Mentally Frail Unit has a Review Score of 9.8 (9.776)

The Review Score of 9.8 (maximum of 10) for Pax Hill Elderly Mentally Frail Unit is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Pax Hill Elderly Mentally Frail Unit in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.776 for Pax Hill Elderly Mentally Frail Unit is calculated as follows: ( (215 Excellents x 5) + (53 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 272 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Pax Hill Elderly Mentally Frail Unit is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 11 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pax Hill Elderly Mentally Frail Unit?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pax Hill Elderly Mentally Frail Unit

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother was admitted to Pax Hill in October 2016. I find the staff very helpful. Mu mum was so unsettled when she arrived and they were so nice and patient with her. Now she is settled and happy. They also involve the family with get togethers which are a lovely way of meeting other residents and their families. I would strongly recommend Pax Hill to others.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the care that mum receives. She has been at Pax Hill for six months and has settled in well and seems to be happy.
The staff are always very polite and helpful when we visit.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff are friendly and have gone out of their way to help mum to settle in. Mum enjoyed the activities very much and has made her room very comfortable.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Mum has settled very well against all expectations.
Very caring staff, lovely views from the room.
Mum has joined in with the activities and is beginning to enjoy them.
A very friendly and caring environment.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother came to Pax Hill Care Home (EMF Unit) in May 2016. I cannot fault this Care Home the staff always showed such great care and patience towards my mother who I know was very happy to be living at Pax Hill. The staff always kept us informed on her mental state and always made us feel welcome whenever we came to visit. I cannot fault this Care Home.
Even when she passed they still treated her with respect and compassion.

This Unit is being refurbished at present and I'm sure once the building work has been completed this will improve the Common Rooms and Bedrooms with new furniture which will make a big difference.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Mum seemed very happy when we brought her in. We were made welcome and she was fine when we left her. When we collected Mum, she was very happy and said she would like to come for respite again.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is very happy here. The staff are always happy and cheerful and that makes the home "just like home".
After visiting mum, we are pleased that she is getting the best possible care.
Thank you.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our first impressions of Pax Hill were the general sense of light and open spaces and the marvellous views. Since then, we have always found the staff helpful, cheerful and friendly. My mother has been very well cared for. Possible problems are picked up quickly and acted upon promptly. All members of the family are made very welcome whenever they visit.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment I stepped in the door I knew this was the right place for Mum. Pax Hill EMF has a happy atmosphere and residents receive outstanding care from the wonderful staff. My mum arrived two weeks ago after a long spell in hospital and the improvements since she arrived at Pax Hill is amazing. I was particularly impressed with the Christmas party that was arranged for residents and their families. The staff worked really had to make it a happy occasion for everyone. Mum has settled really well and is happier than she has been for years. Thank you.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

After the initial traumas and upset when mum moved into Pax Hill we very quickly realised it was for the best. Mum now feels safe, secure and "at home". The care she receives is very good. The staff are warm, friendly and exceptional. The routine suits mum and her new friends. A place in which she feels safe. Finally, I just like to say that we are so pleased that we discovered Pax Hill.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everything is good and residents appear very happy in surroundings.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

On my first visit to Pax Hill, I knew straight away it was for Mum but I also knew Mum would find the change from home to care home difficult. The staff at Pax Hill were absolutely great. The patience they showed to Mum was out of this world. Mum would say some awful things to us, family and it was so upsetting but the staff reassured us not to take it to heart and Mum finally settled and I think is happy.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My experience has been extremely positive. As a visiting relative, I am always warmly welcomed by the staff who are always keen to update me. I feel welcome at whatever time I arrive and always find the home clean, tidy and the residents relaxed and being attended to as required.
The senior staff are knowledgeable, compassionate and provide an excellent level of care. The residents are encouraged to take part in stimulating activities if they wish, which are tailored to their abilities.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother suffers from both vascular dementia and Alzheimers when she could no longer care for herself at home the most important thing I looked for in a home was a positive attitude towards the disease. Pax Hill has a very small unit called EMF and I always find the staff, respectful and kind to the residents. They have a full-time activities coordinator who is amazing and the nursing staff are always very thoughtful and professional. As a daughter, I always feel very welcome there.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been so impressed by the care and attention given to my mother. Having visited so many care homes before making our choice, when we found Pax Hill it was like a breath of fresh air. They really understand the needs and requirements of the resident and the family too. I could not have chosen better.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot highly recommend Pax Hill EMI Unit enough. It's been very hard seeing a close family member suffer from dementia, but the care and support offered by the team at Pax Hill is first class. We are extremely happy with all the care that is provided. The personal touch and care offered is second to none.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother-in-law has been a resident for one year. During this time she has been well cared for and we have seen an overall improvement in her health and welfare. The staff are attentive and treat the residents with dignity and respect. The home has a very welcoming and friendly attitude.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My auntie is a resident here and is very happy. The staff are so caring and treat her with respect and dignity. The entertainment is wonderful and they regularly celebrate all the important dates, inviting family to participate. The staff take a genuine interest in all the residents. I would not hesitate to recommend the unit as I feel confident that she is really being cared for.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of my visits have been jolly and full of fun. My sister is as happy as she has ever been and no longer lonely.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting Pax Hill for a year now and every time I come the home is very welcoming and friendly. There is a lovely atmosphere and all the staff are most conscientious and caring. The residents are always treat with great kindness and patience and there is much laughter and fun. We are always offered refreshments and looked after very well. Its lovely to see all the activities that are organised for the residents- there is lots of stimulation for them.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pax Hill has been wonderful in caring for my very elderly mother who suffers from Lewy body dementia. The staff are extremely friendly and welcoming. They are highly qualified and experienced with that sort of care. They always treat my mum with sensitivity and dignity. The activities manager send me photos of my mum enjoying all the seasonal activities and this is lovely for me to see. I find such a relief and so reassuring to know that my mum is so well cared for and looked after.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think that Pax Hill EMF Unit has a warm and friendly atmosphere. Visitors are made welcome at any time. The staff listen and act on any concerns I have which I appreciate.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been at Pax Hill for eighteen months and has received every aspect the most exceptional care. The staff are friendly, efficient and caring. The activities are excellent but it would be better if they were available more often.

How likely would you be to recommend Pax Hill Elderly Mentally Frail Unit? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Pax Hill Elderly Mentally Frail Unit

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pax Hill Elderly Mentally Frail Unit