Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet GU51 4NB
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9.9 121 Reviews
  • Fleet Hall Care Home - Avery Collection, Fleet
Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in managing day-to-day activities that may be challenging at home. In addition to permanent residents, they offer short-term respite care for individuals requiring support while their regular caregiver takes a break.

Having earned recognition as one of the premier dementia care homes in Fleet, the team adopts a person-centric approach to cater to individual needs precisely. The dedicated team also employs the ReConnect strategy to help residents with dementia and their families.

Prioritising comfort, Fleet Hall Care Home offers luxurious spaces for residents to enjoy. The home boasts first-class facilities, including a bistro — an ever-popular spot for residents to gather and indulge in a freshly baked cake. A hair and beauty salon also provides much-needed TLC, while beautifully landscaped gardens offer serene spaces for leisurely strolls.
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Care Provided by Fleet Hall Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900
The price(s) shown are provided by the care home. Contact Fleet Hall Care Home - Avery Collection for full pricing details and T&Cs.

Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Louise Smith (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (20)

Fleet Hall Care Home - Avery Collection Reviews (121)

9.9

Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.887) out of 10, based on 24 reviews in the last 2 years.
Over all time Fleet Hall Care Home - Avery Collection has 121 reviews.

Overall Experience
  • 89
  • 29
  • 2
  • 1
  • 0
Date Published
  • 121
  • 3
  • 9
  • 24
  • 97
Reviewer Connection to Fleet Hall Care Home - Avery Collection
  • 55
  • 19
  • 16
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 121, showing 121-121
Review from Fiona G (Daughter of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Sunrise a few years now. We have always found the staff helpful and we are always informed of any illness or accidents. Mum has a lovely room looking out to the garden. She seems to enjoy taking part in the activities but can also go to her room if she needs quiet. She enjoys the food
but eats very little.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Fleet Hall Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Fleet Hall Care Home - Avery Collection is calculated as follows: ( (255 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 284 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fleet Hall Care Home - Avery Collection is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Louise

Louise Smith

Job Title: General Manager Joined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

Donna

Donna Hobson

Job Title: Deputy manager Joined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

Melody

Melody Laver-Snape

Job Title: Client Liaison Manager Joined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.


I enjoy meeting lots of people and building lasting relationships.


Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

Gerardo

Gerardo Buonomo

Job Title: Head Chef Joined: 2018

I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.
I have three decades of knowledge and experience in catering in many different settings.


I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.


My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

Cheryl

Cheryl Nash

Job Title: Lead Concierge Joined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

Lisa

Lisa Fretton

Job Title: Wellbeing Manager Joined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.


We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

Henrietta

Henrietta Belan

Job Title: Senior Care Assistant Joined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.

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