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Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet, Hampshire GU51 4NB
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The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet

Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...  

Care Provided by Fleet Hall Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,800
Residential Dementia CareFrom £1,800From £1,900

Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Louise Smith(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (20)

Fleet Hall Care Home - Avery Collection Reviews (123)

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9.9

Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.

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Showing 123 reviews matching selected criteria
Review from Susan B (Daughter of Resident) published on 24 November 2017 Submitted via Website
Overall Experience

Sunrise of Fleet is a lovely care home and my mother is happy. Well cared for although not always appropriately dressed, I know it is difficult as she is wheelchair bound.

The laundry is a cause for concern, several items of good clothing have gone missing, cashmere sweaters are reduced in size and white bras now a paler shade of grey.

The staff are lovely and always happy to chat to me, the entertainment is good and she loves the Country Bus Trips, the driver is a lovely chap with a super voice.

On the whole a happy experience for her and the family.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

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Review from Susan E (Daughter of Resident) published on 24 November 2017 Submitted via Website
Overall Experience

Sunrise is a very friendly, welcoming home. The residents are treated with respect and dignity and provided with number or stimulating activities daily. It is particularly well sited, being a short, level walk to the high street of Fleet, for those residents who are fit enough. Whilst it is not the same as one's home, I and my Mother are very satisfied that it is the best choice available

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

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Review from Harvey J (Son of Resident) published on 24 November 2017 Submitted via Website
Overall Experience

We have been very pleased with Sunrise in all aspects of care for our parent who has been a resident for some time. If we have ever had any need to raise any problems or concerns they have generally been remedied or dealt with very efficiently and to our satisfaction. Neither we nor our parent, have had any reason to regret choosing Sunrise.

Reply from Marketing, Digital Marketing Executive at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Jennie L (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience

My mother is quite settled her in Sunrise of Fleet and I am very happy with the care and accommodation she receives.

Reply from Marketing Manager, at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card
Overall Experience
A very good care home with good overall facilities and standards.

There is always room for continuous improvement especially in the dementia unit where residents cannot speak for themselves and the staff and management review and act on feedback on this continuous improvement very well.

Reply from Marketing Manager, at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire W (Resident / Service User) published on 19 March 2017 Submitted via Postal Card
Overall Experience

Comfortable and caring staff.

Reply from Marketing Manager, at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
Activities
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No Rating
Review from J H (Resident / Service User) published on 19 March 2017 Submitted via Postal Card
Overall Experience

I have lived at Sunrise for 6 years and received good care. As I am now losing my vision and hearing and finding it more difficult to function as I had been, but every help is given here.

Reply from Marketing Manager, at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A C W (Resident / Service User) published on 19 March 2017 Submitted via Postal Card
Overall Experience

Satisfactory.

Reply from Marketing Manager, at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D E (Resident / Service User) published on 17 March 2017 Submitted via Postal Card
Overall Experience

After life at home with my late wife, I decided to move to Sunrise of Fleet in February 2016. I find I am settling to the new circumstances reasonably well and making good friends.

Reply from Marketing Manager, Marketing Manager at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Niece of Resident) published on 16 March 2017 Submitted via Postal Card
Overall Experience
My aunt became very anxious living alone and we visited Sunrise of Fleet, the accommodation suited her perfectly and there was a vacancy.

The staff could not have been more helpful getting to know my Aunt's individual preferences. I hope that she can stay here at Sunrise of Fleet indefinitely.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert W (Resident / Service User) published on 16 March 2017 Submitted via Postal Card
Overall Experience

Since becoming a resident, I have received the utmost co-operation from all those people either wishing to become a resident and each person who has stated they feel so lucky to be at Sunrise and have become keen to recommend the care home to others. The facilities, activities, food and accommodation are excellent. The sunrise staff are kind, helpful and willing to serve newcomers.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M W (Resident / Service User) published on 16 March 2017 Submitted via Postal Card
Overall Experience

Very comfortable.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Malcolm R (Resident / Service User) published on 16 March 2017 Submitted via Postal Card
Overall Experience

I think it is a good place.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Shealagh D (Resident / Service User) published on 16 March 2017 Submitted via Postal Card
Overall Experience

Very comfortable. Good service. Chance for outings. Good food.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Resident / Service User) published on 14 March 2017 Submitted via Postal Card
Overall Experience

I am happy and well cared for.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N B (Sister of Resident) published on 3 March 2017 Submitted via Postal Card
Overall Experience

No real complaints. Occasions when I've visited, my sister needed changing but there was no problem in getting a carer to see to her.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Friend of Resident) published on 2 March 2017 Submitted via Postal Card
Overall Experience
My friend has been very well looked after and all the staff are courteous and kind. They come and go with drugs or they move my friend to the chair, on the toilet or to do domestic duties. But she is often lonely - no-one to talk to yet constantly people are "with" her. She is an intelligent lady and she needs communication and stimulation. As to safety and security - I cannot comment!

And value for money? I do not know how much is paid for her weekly, but simply know my family and friends could not afford to send someone here (let alone me!). The atmosphere is lovely as are the house arrangements.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from V D (Husband of Resident) published on 23 December 2016 Submitted via Postal Card
Overall Experience

Everyone is made very welcome always a smile. My husband does not understand why he is in there. But he is happy with the staff.

Reply from UK Marketing, Marketing Assistant at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne S (Resident / Service User) published on 21 October 2016 Submitted via Postal Card
Overall Experience

On the whole, a good experience.

Reply from UK Marketing, Marketing Manager at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to share your experience of Sunrise of Fleet.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Fleet Team.

Facilities
Care / Support
No Rating
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J P (Niece of Resident) published on 11 October 2016 Submitted via Postal Card
Overall Experience
Rooms not that clean - nets falling apart. Fridge not clean, toilet hardly ever clean. Checking on residents poor, vinyl in bathroom floor seen better days. Lights not cleaned, bulbs not changed, dark dingy - small room. Overcharged put up fees then gave it to new incomers off their yearly fees. Missing cups, plates, bowls. Food small amount, dinner doesn't look good.

Some staff excellent and helpful.

Reply from UK Marketing, Marketing Manager at Fleet Hall Care Home - Avery Collection
Thank you for taking the time to review Sunrise of Fleet.

Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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No Rating
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Fleet Hall Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.

Meet the Team (7)

Louise Smith
Louise SmithJob Title:General ManagerJoined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

Donna Hobson
Donna HobsonJob Title:Deputy managerJoined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

Melody Laver-Snape
Melody Laver-SnapeJob Title:Client Liaison ManagerJoined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.

I enjoy meeting lots of people and building lasting relationships.

Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

Gerardo Buonomo
Gerardo BuonomoJob Title:Head ChefJoined: 2018
I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.

I have three decades of knowledge and experience in catering in many different settings.

I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.

My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

Cheryl Nash
Cheryl NashJob Title:Lead ConciergeJoined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

Lisa Fretton
Lisa FrettonJob Title:Wellbeing ManagerJoined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.

We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

Henrietta Belan
Henrietta BelanJob Title:Senior Care AssistantJoined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.

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