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Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet, Hampshire GU51 4NB
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The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet

Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...  

Care Provided by Fleet Hall Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,800
Residential Dementia CareFrom £1,800From £1,900

Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Louise Smith(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (20)

Fleet Hall Care Home - Avery Collection Reviews (123)

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9.9

Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.

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Showing 123 reviews matching selected criteria
Review from Keith W (Son of Resident) published on 25 July 2023 Submitted via Website
Overall Experience

My mother is frequently telling me how happy she is in the home. She comments on the friendliness of the staff and the good food. This is the most important thing. Personally I also like the home; the staff are very friendly and responsive.

Reply from Zavia Micthell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from A G (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

Fleet Hall Care Home provides excellent care for my mother. All the staff are so kind and caring and I cannot fault the care provided. There are lots of activities and outings arranged for the residents which combines to make a happy home.

Reply from Kara Melbourne, Manager at Fleet Hall Care Home - Avery Collection

Thank you so much for the wonderful feedback.

General manager.

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Review from Jackie J (Daughter of Resident) published on 17 July 2023 Submitted via Website
Overall Experience

My mother has been a resident for 6 months and both her physical and mental wellbeing have improved since then. The staff are all very caring and patient. Anyone who visits her remark on the friendliness and atmosphere as soon as you walk through the door. It is not a chore to visit my mother as everyone is friendly and the family all enjoy visiting. Her health has been monitored excellently since she has been there. If there are any issues we are always made aware either by phone call or email. There are so many activities going on that keep the residents entertained and I am sure these are what have improved my mother's mental health. She always comments on how hard the staff work and how lovely they are. I am pleased we chose Fleet Hall Care Home for my mother.

Reply from Kara Melbourne, Manager at Fleet Hall Care Home - Avery Collection

Thank you so much for taking the time to write this wonderful review.

General manager.

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Review from Sharon B (Daughter of Resident) published on 9 May 2023 Submitted via Website
Overall Experience

My late mother lived at Signature of Fleet for 21 months. She was very reluctant to move, but with a diagnosis of vascular dementia, the time had come. The staff were absolutely wonderful. They helped Mum settle in; they cared for Mum with diligence, respect and love, laughed with her, kept her safe, and supported her emotionally and physically. Mum greatly enjoyed all the activities, clubs, outings and entertainment provided. The lifestyle enabled at Signature was vastly superior to living alone. Mum was part of a loving community, an extended family, never lonely, and always attended to. I could not have wished for a better ending for my dear mum. During her last month of life, Mum was able to stay in the familiar surroundings of her room, at peace and with people she knew and loved. During this difficult time, the staff were beyond incredible, attending to Mum’s hygiene needs and being friends and family, not just to Mum but to us too. I cannot thank or praise them enough for everything.

Reply from Kara Melbourne, Manager at Fleet Hall Care Home - Avery Collection
Dear Sharon, thank you so much for the wonderful feedback.

Kind regards,

General manager.

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Review from Samantha F (Niece of Resident) published on 10 April 2023 Submitted via Website
Overall Experience

My aunt and uncle have moved into Signature at Fleet recently, and both are looking happier than they have in months. My aunt is now less isolated and is so busy; it is hard to pin her down for a coffee, which is fabulous. My uncle is now being treated with the care and dignity he deserves after a very poor care home experience elsewhere. The team at Signature have gone out of their way to help and make all of us feel welcome. In my aunt's words - we didn't know it could be like this! Thank you.

Reply from Zavia Mitchell, Reviews Team at Fleet Hall Care Home - Avery Collection

Here at Signature at Fleet, we strive to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.

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Review from Cariad P (Friend of Resident) published on 24 February 2023 Submitted via Website
Overall Experience

Fantastic care and service. The whole team acted with dignity and care from the first meeting onward. We recommended you to a friend's parent, and they met with a member of staff who was informative and compassionate; they were incredibly impressed. The facilities were clean and well presented, and all of the staff have gone above and beyond. I was very pleased to have recommended you to our friends. Thank you, Signature!

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the high level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

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Review from Jackie B (Daughter of Resident) published on 9 February 2023 Submitted via Website
Overall Experience
Mum and Dad moved into the home just over a week ago - all the staff have done their utmost to help them settle in and support us as a family throughout. Maintenance helped us move them in - moving fixtures and fittings to best accommodate them. The carers have been attentive and supportive - taking Dad for a walk and investing time to talk with him about his bird-watching hobby and other interests. Mum and Dad both agree they are being very well looked after, and we have had regular updates from the home.

We are very reassured that Mum and Dad are safe, being well supported and looked after through this challenging time for them leaving their home of over 60 years.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the high level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

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Review from R B (Husband of Resident) published on 7 February 2023 Submitted via Postal Card
Overall Experience

The signature care home is a great place for people with dementia as the care is 24/7, and they accommodate all idiosyncrasies. The staff are friendly and caring and go out of their way to be helpful. Access is not restricted, so I can see my wife at any time and as often as I like.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from Olivia C (Friend of Resident) published on 25 January 2023 Submitted via Website
Overall Experience
I visited my friend's Grandfather with them at Signature Fleet. The staff were extremely friendly and helpful. They were very compassionate to those in their care and their needs.

The food was fabulous, and the quality of activities on offer was top-notch and suited to the clientele.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from Greg S (Son of Resident) published on 25 January 2023 Submitted via Website
Overall Experience
My 92-year-old mother has been a resident at Signature at Fleet since October 2019. The care she has received throughout this time has been outstanding. This included the Covid-19 pandemic when Signature's health protocols to protect residents and team members were first class.

I have no hesitation in recommending Signature.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from Adrian W (Son of Resident) published on 24 January 2023 Submitted via Website
Overall Experience

It's become home for my mother. She is more than happy; she feels safe and inherently comfortable. All staff are caring and attentive - all staff. It's a very peaceful place to be. The activities are pitched at the right level, with the outside kept in great order. The gardens and multiple sitting areas are somewhere my mother loves; frankly, so do I! It always feels very clean and fresh - not like an old folk's home - more a peaceful, welcoming lounge. I really do enjoy visiting my mother.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from Ruth A (Daughter of Resident) published on 24 January 2023 Submitted via Website
Overall Experience
My mother has been at Signature of Fleet for nearly six years. Throughout this time, she has been very well looked after.
The carers are exceptional. The manager is wonderful and very approachable. She always responds to any enquiry really quickly and is a very compassionate and gentle person.
The receptionists are always welcoming and friendly. The chefs produce appetising and healthy meals.
The building itself could do with a refurb as I believe the previous group did nothing during their 20-year-plus (?) tenure. However, this is now underway.

I would highly recommend this care home.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from M A (Daughter of Resident) published on 23 January 2023 Submitted via Website
Overall Experience
My mother has been a resident at Signature at Fleet for over two years, and even though she has dementia, she never ceases to compliment the staff on how kind they are, even when she is not in the best of moods herself.
The whole building is always warm and cosy, meals look delicious, and there is a constant supply of snacks available all day if required.

The thing that I notice most is that family members and visitors are made to feel just as welcome as the residents; I never feel that I am intruding and can always speak to someone on the team if I have any concerns.

Reply from zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the level of care and engagement that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

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Review from Fiona W (Daughter of Resident) published on 23 January 2023 Submitted via Website
Overall Experience

The staff at Signature at Fleet are all amazing. They know and respect my mother and treat her with such kindness and love; it is humbling to watch. They have a great understanding of dementia and how to support and encourage my mother to engage in the opportunities provided. Knowing that she is safe and happy gives me peace of mind.

Reply from zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the high level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

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Review from Sian J (Daughter of Resident) published on 23 January 2023 Submitted via Website
Overall Experience

My mum has been with Signature at Fleet since June 2022, and we have been incredibly happy with the care she has been given. The staff are just incredible and work so hard to make it a wonderful place to live. My mum (with Dementia) thinks she is on holiday as the place is so lovely. I would highly recommend Signature at Fleet to anyone looking for care.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

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Review from P W (Son of Resident) published on 23 January 2023 Submitted via Website
Overall Experience
I am comparing Signature at Fleet, an older facility, with newer and more modern facilities. Overall, I am happy with the care and attention provided by the home, often having to manage in difficult and challenging conditions beyond their control.

My only negative comment is the apparent reluctance to distinguish levels of cognitive abilities and social needs by categorizing their charges in broad and collective terms - this principally applies to the dementia floor.

Reply from zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review our home and leave your feedback. It's always our priority to provide the highest possible care for all of our residents, so your suggestions are extremely valuable to our team. If you have any ideas or suggestions in relation to our home, please contact our General Manager, Kara Melbourne: kara.melbourne@signaturesl.co.uk.

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Review from Raymond A (Son of Resident) published on 20 January 2023 Submitted via Website
Overall Experience

My mum has been with Signature since February last year. We had looked at many other providers and chose Signature for many reasons that suited my mum, and the highest among those was the atmosphere in the residence - it is friendly, happy and safe. We have since learned that this comes from the team at Fleet. They work together very well and provide a great service. I guess that mood/ethos is set by the management, and it spreads to each staff member from there. Why is that so important? Well, because my mum is having a great time, but occasionally and inevitably, there is a challenge to overcome... each time this has happened, the team has stepped up with a great response. Many thanks to them! They are great! I do not hesitate to recommend Signature at Fleet to everyone who asks me.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from A M (Grandson of Resident) published on 20 January 2023 Submitted via Website
Overall Experience

My nan is very happy at the home. The food is great, the rooms are clean, and the level of service being provided to her is excellent. I would highly recommend Signature and the staff for the personable service she provided.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Colin J (Husband of Resident) published on 20 January 2023 Submitted via Website
Overall Experience
My wife has dementia and has been at Signature at Fleet for over three years. Alzheimer's Disease has caused her mental and physical health to decline, meaning that she needs more help and support. This support has been readily available from the carers who do an amazing job helping at meal times and throughout the day and night with mobility problems.
There are plenty of activities to take part in or just watch if she prefers.
The staff are kind and compassionate, and nothing is too much trouble.

The main thing is that my wife is very content at Signature at Fleet.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Josie S (Niece of Resident) published on 20 January 2023 Submitted via Website
Overall Experience
My auntie has been here for some time and is really happy there. She always has fun stories of what they have been getting up to and the activities the staff put on for them.
Everyone I have met there has been so wonderful, and the process of getting her in was really simple, and the team gave us so much information beforehand, so we knew it was the right place!

10/10 would recommend it to anyone - can I move in?

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Fleet Hall Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.

Meet the Team (7)

Louise Smith
Louise SmithJob Title:General ManagerJoined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

Donna Hobson
Donna HobsonJob Title:Deputy managerJoined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

Melody Laver-Snape
Melody Laver-SnapeJob Title:Client Liaison ManagerJoined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.

I enjoy meeting lots of people and building lasting relationships.

Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

Gerardo Buonomo
Gerardo BuonomoJob Title:Head ChefJoined: 2018
I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.

I have three decades of knowledge and experience in catering in many different settings.

I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.

My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

Cheryl Nash
Cheryl NashJob Title:Lead ConciergeJoined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

Lisa Fretton
Lisa FrettonJob Title:Wellbeing ManagerJoined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.

We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

Henrietta Belan
Henrietta BelanJob Title:Senior Care AssistantJoined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.

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