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- Fleet Hall Care Home - Avery Collection

The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)



The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)



Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.
Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...
Care Provided by Fleet Hall Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 78 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Fleet Hall Care Home - Avery Collection for full pricing details and T&Cs.
Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Louise Smith(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 2
Room Information
- Single Rooms (58)
- Couples/Companion Rooms (10)
- Single Rooms with ensuite Wet Room (20)
Fleet Hall Care Home - Avery Collection Reviews (123)
Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years.
Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.
My dear 95-year-old mother initially came to Signature at Fleet for four weeks of respite after a stay in the hospital. We soon realised that the care she was receiving was making all the difference to her recovery and giving us, her family, peace of mind that she was safe. To that end, we decided there was no other option than for her to stay under the care of this lovely home. She continued to go from strength to strength, becoming very fond of the very kind carers and enjoying all the new possibilities living here gave her. She had five very positive months here until sadly she passed away, but we, as a family, will always be incredibly grateful for all the care and love she received. Everyone who works here is incredibly kind, and they all work so well as a team. Thank you so very much Signature at Fleet from us all. We will miss you.
Firstly, please accept our sincere condolences for your loss and thank you for taking the time to share your mother's experience of Signature at Fleet. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents. So the team here are so grateful...
My husband was well looked after for a respite stay whilst I was away. The staff were extremely pleasant, and he spoke very highly of the care that they gave him. My husband informed me that they went on day trips, which he really enjoyed and also liked the food that was provided throughout the day. Upon my return, I found my husband looking well and was very happy. I will definitely use Signature at Fleet in the future and will recommend to anyone who would like their loved ones to be well cared for.
Thank you for choosing Signature At Fleet and for such a brilliant review of our home! We are dedicated to providing the highest quality care for all of our residents, and this is why your feedback is so valuable. Your wonderful comments will be passed on to our team.
From the moment I contacted Signature at Fleet, everyone, without exception, that I have spoken to about my dad's care has been caring, helpful and professional. Everything is taken care of, and nothing seems to be too much trouble. My dad has been welcomed, and we, as a family, have been welcomed. All the staff, whatever their role, show a personalised interest in the resident's well-being, and I feel so relieved and reassured that my dad is getting such good care. Thank you to the whole staff team.
Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.
My mother has been with Sunrise of Fleet for over 10 years and has always had fantastic care from all the staff. In addition, the management and supporting activities that are available along with a strong focus on resident well-being further adds to the belief that my mum is in the best place possible. As we all know the recent months have been a challenge to us all but gain Sunrise have put in place some very strong processes and methods that at least gives me the confidence that I shouldn't worry too much.
Our activities team here at Sunrise of Fleet have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
I was a little concerned this time due to the current pandemic but I was very impressed with all the precautions taken and would certainly recommend them.
To Mum, it is a very homely place to go and she feels very comfortable there and enjoys the meals and the care she receives.
Hopefully, she will have more stays in the future as we can relax knowing she is in safe hands.
Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future.
Staff are very warm and considerate, which is what all people like. The food is excellent. I also feel my self-confidence and self-esteem has improved. It is good that residents can use the community computer and iPads. The activities are excellent; I particularly enjoy the weekly cookery club. There are plenty of books to read too.
We are delighted to hear that our dining is a standout factor for you. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.
I have found all the staff to be very helpful and kind. Over the last few months, they have worked hard to keep Mum and all the other residents safe, whilst trying to ensure life can be as normal as it can be in difficult times.
Here at Sunrise of Fleet, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
My mum has dementia and was quite distressed in previous care home wanting to leave and go home by dad and night. Since being at Sunrise she has relaxed and made the staff and other residents her new family. She helps with household chores and is v content. Activity staff have personalised activities to keep her interested and gardening.
Our activities team here at Sunrise of Fleet have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.
I have always felt confident with the care that my mother is getting at Sunrise and can’t praise the carers enough. This has been a particularly difficult and emotional time, but all staff have coped admirably and gone over and above to ensure the safety of all residents.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Fleet and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
Very well done Sunrise of Fleet!
We believe our carers at Sunrise of Fleet go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.
Dad was at Sunrise Fleet from March - July 2020 for care between leaving the hospital and going back to live at home. The care he received was above and beyond, the staff truly loved and cared for him. His health and well being were completely restored and he looks so well now, all thanks to the amazing staff. Even in very difficult times, they kept spirits up, and the residents' health and well-being a priority. Everything is top-notch, the food options, the activities team, the cleanliness and the genuine care and attention from all staff. It was a sad day when he had to leave.
Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future, if his requirements change.
This is a long-overdue review to submit, my apologies. I, our family and my Mum are all very pleased with everything that the Sunrise team are doing to take excellent care of her, particularly during these difficult times. Every time I speak to my Mum, she's always in a good mood, which is a credit to all of the staff, particularly considering how much the residents have had to remain in their rooms, understandably. Mum constantly sings the praises of all of the staff there and is very happy to be a resident there.
Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Fleet and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.
The ongoing care during the C-19 crisis has been faultless. In addition, we have found the regular communication to be very helpful in keeping us informed. We thank every member of the Sunrise of Fleet team.
Here at Sunrise of Fleet, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
We thank you too with your regular news letters, emails and phone calls to keep us update with events, that means so much when we are so far away.
Sunrise of Fleet appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your brother has settled in well.
Mum at 95 years young lives within the Assisted Living community. The staff at Sunrise have always been the most caring and lovely group of people, none more so than now. With the terrible situation that we all find ourselves in, I am blown away by this amazing team. They have moved mountains to keep their residents and staff safe and well. As anxious families who have not seen their loved ones for many weeks, I really appreciate that we get regular and comprehensive updates from the senior team. Nothing is too much trouble for them and their love and devotion, sometimes at the expense of their own family life, has been beyond inspirational. Our family will be forever grateful for all that the entire team are doing, their selfless approach is still mixed with an essential blend of fun and humour. What on earth would we do without such Earth Angels? I have a huge amount of love and respect and gratitude for all they are doing. Thank you Team Sunrise of Fleet!
At Sunrise of Fleet, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Hearing this positive feedback is greatly appreciated by everyone in the home.
Like many daughters in the UK, I have been separated from my Mum since Covid-19 lockdown. Concerns about Mum contracting the illness have been made worse because she is in a care home, and because of the media commentary on care home supplies, protocols and levels of infection. However, Sunrise Living has been brilliant from the start. Families have received regular and detailed information reassuring us that resources and procedures are in place, and iPads were purchased for family video chats. The staff have gone above and beyond, with some living away from their own families to support the residents. I have full confidence that Sunrise is doing everything possible to keep Mum safe, comfortable and happy in this troubling time.
The team here at Sunrise of Fleet would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.
Staff always go above and beyond, not just in this current crisis situation. We cannot imagine anywhere better for our father. Nothing is too much trouble, either for him or the family. Staff listen to needs and concerns and are very responsive. The home is comfortable and welcoming and so much thought is put into everything that happens there.
At Sunrise of Fleet, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.
The level of loving care and management provided during my mother's final days was exemplary and her family really appreciated this. Her card with tributes from staff and residents was truly heartwarming, thank you all at Sunrise of Fleet so much, on her and our behalf.
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Fleet – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in...
Sunrise has been brilliant during the whole Coronavirus lockdown, keeping us informed and finding innovative ways to entertain and look after my mother.
Here at Sunrise of Fleet, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.
On the whole satisfactory.
Thank you for taking the time to share your experience of Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Fleet Hall Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.
Meet the Team (7)

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.
I enjoy meeting lots of people and building lasting relationships.
Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

I have three decades of knowledge and experience in catering in many different settings.
I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.
My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.
We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.
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