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Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet, Hampshire GU51 4NB
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The staff are amazing, they are kind, caring and professionalBev H(Niece of Resident/Service User)
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet
Fleet Hall Care Home - Avery Collection, Fleet

Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in...  

Care Provided by Fleet Hall Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,800
Residential Dementia CareFrom £1,800From £1,900

Contact Fleet Hall Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Louise Smith(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (10)
  • Single Rooms with ensuite Wet Room (20)

Fleet Hall Care Home - Avery Collection Reviews (123)

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9.9

Fleet Hall Care Home - Avery Collection has a Review Score of 9.9 (9.880) out of 10, based on 28 reviews in the last 2 years. Over all time Fleet Hall Care Home - Avery Collection has 123 reviews.

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Review from Annie T (Daughter of Resident) published on 10 October 2022 Submitted via Website
Overall Experience

My dear 95-year-old mother initially came to Signature at Fleet for four weeks of respite after a stay in the hospital. We soon realised that the care she was receiving was making all the difference to her recovery and giving us, her family, peace of mind that she was safe. To that end, we decided there was no other option than for her to stay under the care of this lovely home. She continued to go from strength to strength, becoming very fond of the very kind carers and enjoying all the new possibilities living here gave her. She had five very positive months here until sadly she passed away, but we, as a family, will always be incredibly grateful for all the care and love she received. Everyone who works here is incredibly kind, and they all work so well as a team. Thank you so very much Signature at Fleet from us all. We will miss you.

Reply from Signature at Fleet, Customer Team at Fleet Hall Care Home - Avery Collection

Firstly, please accept our sincere condolences for your loss and thank you for taking the time to share your mother's experience of Signature at Fleet. We take great pride in ensuring we deliver high-quality care and facilities to make a difference in our residents. So the team here are so grateful...  

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Review from G R (Wife of Resident) published on 25 May 2022 Submitted via Website
Overall Experience

My husband was well looked after for a respite stay whilst I was away. The staff were extremely pleasant, and he spoke very highly of the care that they gave him. My husband informed me that they went on day trips, which he really enjoyed and also liked the food that was provided throughout the day. Upon my return, I found my husband looking well and was very happy. I will definitely use Signature at Fleet in the future and will recommend to anyone who would like their loved ones to be well cared for.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a brilliant review of our home! We are dedicated to providing the highest quality care for all of our residents, and this is why your feedback is so valuable. Your wonderful comments will be passed on to our team.

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Review from Rachel H (Daughter of Resident) published on 24 May 2022 Submitted via Website
Overall Experience

From the moment I contacted Signature at Fleet, everyone, without exception, that I have spoken to about my dad's care has been caring, helpful and professional. Everything is taken care of, and nothing seems to be too much trouble. My dad has been welcomed, and we, as a family, have been welcomed. All the staff, whatever their role, show a personalised interest in the resident's well-being, and I feel so relieved and reassured that my dad is getting such good care. Thank you to the whole staff team.

Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

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Review from Chris S (Son of Resident) published on 23 November 2020 Submitted via Website
Overall Experience

My mother has been with Sunrise of Fleet for over 10 years and has always had fantastic care from all the staff. In addition, the management and supporting activities that are available along with a strong focus on resident well-being further adds to the belief that my mum is in the best place possible. As we all know the recent months have been a challenge to us all but gain Sunrise have put in place some very strong processes and methods that at least gives me the confidence that I shouldn't worry too much.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Our activities team here at Sunrise of Fleet have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Val H (Daughter of Resident) published on 15 October 2020 Submitted via Website
Overall Experience
My 95-year-old mother has stayed at Sunrise many times for respite care and has enjoyed the excellent care and services provided.
I was a little concerned this time due to the current pandemic but I was very impressed with all the precautions taken and would certainly recommend them.
To Mum, it is a very homely place to go and she feels very comfortable there and enjoys the meals and the care she receives.

Hopefully, she will have more stays in the future as we can relax knowing she is in safe hands.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future.

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Review from Michael H (Resident / Service User) published on 5 October 2020 Submitted via Website
Overall Experience

Staff are very warm and considerate, which is what all people like. The food is excellent. I also feel my self-confidence and self-esteem has improved. It is good that residents can use the community computer and iPads. The activities are excellent; I particularly enjoy the weekly cookery club. There are plenty of books to read too.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

We are delighted to hear that our dining is a standout factor for you. Our residents deserve the best and we ensure that they receive this from a wide variety of high-quality suppliers. Thank you for your recognition of this, and your kind words will be passed on to our dining team.

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Review from Helen E (Daughter of Resident) published on 2 October 2020 Submitted via Website
Overall Experience

I have found all the staff to be very helpful and kind. Over the last few months, they have worked hard to keep Mum and all the other residents safe, whilst trying to ensure life can be as normal as it can be in difficult times.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Catherine R (Daughter of Resident) published on 20 August 2020 Submitted via Website
Overall Experience

My mum has dementia and was quite distressed in previous care home wanting to leave and go home by dad and night. Since being at Sunrise she has relaxed and made the staff and other residents her new family. She helps with household chores and is v content. Activity staff have personalised activities to keep her interested and gardening.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Our activities team here at Sunrise of Fleet have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Jennifer B (Daughter of Resident) published on 20 August 2020 Submitted via Website
Overall Experience

I have always felt confident with the care that my mother is getting at Sunrise and can’t praise the carers enough. This has been a particularly difficult and emotional time, but all staff have coped admirably and gone over and above to ensure the safety of all residents.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Fleet and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Tony C (Resident / Service User) published on 24 July 2020 Submitted via Postal Card
Overall Experience
Over the past 4/5 months of national fear, restrictions and instructions that everyone has been forced to obey, as a resident of Sunrise of Fleet, I am well aware of how the already high standard of residential care under which Sunrise operates on a normal day-to-day basis has not only contributed to safeguarding the wellbeing of residents but also enabled them to comply with the ever-changing government requirements more easily.

Very well done Sunrise of Fleet!

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

We believe our carers at Sunrise of Fleet go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.

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Review from Annie H (Daughter of Resident) published on 24 July 2020 Submitted via Website
Overall Experience

Dad was at Sunrise Fleet from March - July 2020 for care between leaving the hospital and going back to live at home. The care he received was above and beyond, the staff truly loved and cared for him. His health and well being were completely restored and he looks so well now, all thanks to the amazing staff. Even in very difficult times, they kept spirits up, and the residents' health and well-being a priority. Everything is top-notch, the food options, the activities team, the cleanliness and the genuine care and attention from all staff. It was a sad day when he had to leave.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future, if his requirements change.

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Review from Alasdair W (Son of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

This is a long-overdue review to submit, my apologies. I, our family and my Mum are all very pleased with everything that the Sunrise team are doing to take excellent care of her, particularly during these difficult times. Every time I speak to my Mum, she's always in a good mood, which is a credit to all of the staff, particularly considering how much the residents have had to remain in their rooms, understandably. Mum constantly sings the praises of all of the staff there and is very happy to be a resident there.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Fleet and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from Alexia (Daughter of Resident) published on 18 June 2020 Submitted via Website
Overall Experience

The ongoing care during the C-19 crisis has been faultless. In addition, we have found the regular communication to be very helpful in keeping us informed. We thank every member of the Sunrise of Fleet team.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from Philip M (Brother of Resident) published on 21 May 2020 Submitted via Website
Overall Experience
My brother has been a resident since November and I am so delighted with the excellent care and support he has received. During the past few months the staff team have worked extra hard to keep all residents in good health and provided an excellent service during difficult times. We are aware of how all the staff team have worked together, with one aim to keep the residents safe and we applaud them from a distance.

We thank you too with your regular news letters, emails and phone calls to keep us update with events, that means so much when we are so far away.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

Sunrise of Fleet appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your brother has settled in well.

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Review from Ruth F (Daughter of Resident) published on 14 May 2020 Submitted via Website
Overall Experience

Mum at 95 years young lives within the Assisted Living community. The staff at Sunrise have always been the most caring and lovely group of people, none more so than now. With the terrible situation that we all find ourselves in, I am blown away by this amazing team. They have moved mountains to keep their residents and staff safe and well. As anxious families who have not seen their loved ones for many weeks, I really appreciate that we get regular and comprehensive updates from the senior team. Nothing is too much trouble for them and their love and devotion, sometimes at the expense of their own family life, has been beyond inspirational. Our family will be forever grateful for all that the entire team are doing, their selfless approach is still mixed with an essential blend of fun and humour. What on earth would we do without such Earth Angels? I have a huge amount of love and respect and gratitude for all they are doing. Thank you Team Sunrise of Fleet!

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

At Sunrise of Fleet, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from E H (Daughter of Resident) published on 14 May 2020 Submitted via Website
Overall Experience

Like many daughters in the UK, I have been separated from my Mum since Covid-19 lockdown. Concerns about Mum contracting the illness have been made worse because she is in a care home, and because of the media commentary on care home supplies, protocols and levels of infection. However, Sunrise Living has been brilliant from the start. Families have received regular and detailed information reassuring us that resources and procedures are in place, and iPads were purchased for family video chats. The staff have gone above and beyond, with some living away from their own families to support the residents. I have full confidence that Sunrise is doing everything possible to keep Mum safe, comfortable and happy in this troubling time.

Reply from Kara Melbourne, General Manager at Fleet Hall Care Home - Avery Collection

The team here at Sunrise of Fleet would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home.

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Review from Beverley A (Daughter of Resident) published on 21 April 2020 Submitted via Website
Overall Experience

Staff always go above and beyond, not just in this current crisis situation. We cannot imagine anywhere better for our father. Nothing is too much trouble, either for him or the family. Staff listen to needs and concerns and are very responsive. The home is comfortable and welcoming and so much thought is put into everything that happens there.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

At Sunrise of Fleet, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home.

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Review from Stephen H (Son of Resident) published on 20 April 2020 Submitted via Website
Overall Experience

The level of loving care and management provided during my mother's final days was exemplary and her family really appreciated this. Her card with tributes from staff and residents was truly heartwarming, thank you all at Sunrise of Fleet so much, on her and our behalf.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Fleet – particularly at such a difficult time. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in...  

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Review from Jim G (Son of Resident) published on 6 April 2020 Submitted via Website
Overall Experience

Sunrise has been brilliant during the whole Coronavirus lockdown, keeping us informed and finding innovative ways to entertain and look after my mother.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Here at Sunrise of Fleet, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from F E (Resident / Service User) published on 11 March 2020 Submitted via Postal Card
Overall Experience

On the whole satisfactory.

Reply from Kara Hooper, General Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Fleet. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Fleet Hall Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Fleet Hall Care Home - Avery Collection.

Meet the Team (7)

Louise Smith
Louise SmithJob Title:General ManagerJoined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

Donna Hobson
Donna HobsonJob Title:Deputy managerJoined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

Melody Laver-Snape
Melody Laver-SnapeJob Title:Client Liaison ManagerJoined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.

I enjoy meeting lots of people and building lasting relationships.

Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

Gerardo Buonomo
Gerardo BuonomoJob Title:Head ChefJoined: 2018
I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.

I have three decades of knowledge and experience in catering in many different settings.

I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.

My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

Cheryl Nash
Cheryl NashJob Title:Lead ConciergeJoined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

Lisa Fretton
Lisa FrettonJob Title:Wellbeing ManagerJoined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.

We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

Henrietta Belan
Henrietta BelanJob Title:Senior Care AssistantJoined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.

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