Fleet Hall Care Home - Avery Collection

22-26 Church Road, Fleet GU51 4NB
Review Us
9.8 115 Reviews
  • Fleet Hall Care Home - Avery Collection, Fleet
Nestled on the serene and leafy Church Road, Fleet Hall stands out as one of the most opulent residential care homes in Fleet. Accommodating up to 75 residents, the care home offers shared bedrooms for couples seeking to stay together and continue their care journey while creating new memories.

Fleet Hall provides various care services, distinguished by a commitment to the highest standards. The residential care service supports elderly residents in managing day-to-day activities that may be challenging at home. In addition to permanent residents, they offer short-term respite care for individuals requiring support while their regular caregiver takes a break.

Having earned recognition as one of the premier dementia care homes in Fleet, the team adopts a person-centric approach to cater to individual needs precisely. The dedicated team also employs the ReConnect strategy to help residents with dementia and their families.

Prioritising comfort, Fleet Hall Care Home offers luxurious spaces for residents to enjoy. The home boasts first-class facilities, including a bistro — an ever-popular spot for residents to gather and indulge in a freshly baked cake. A hair and beauty salon also provides much-needed TLC, while beautifully landscaped gardens offer serene spaces for leisurely strolls.
Show Fleet Hall Care Home - Avery Collection on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1700 – £2200
  • Self-Funded Residential Dementia Care: £1800 – £2100
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1900

These prices are only a guideline, please contact Fleet Hall Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Smith (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (10)
  • Single Rooms with Ensuite Wet Room (20)

Fleet Hall Care Home - Avery Collection Reviews (115)

9.8

Fleet Hall Care Home - Avery Collection has a Review Score of 9.8 (9.845) out of 10, based on 32 reviews in the last 2 years.
Over all time Fleet Hall Care Home - Avery Collection has 115 reviews.

Overall Experience
  • 83
  • 29
  • 2
  • 1
  • 0
Date Published
  • 115
  • 6
  • 17
  • 32
  • 83
Reviewer Connection to Fleet Hall Care Home - Avery Collection
  • 53
  • 18
  • 15
  • 7
  • 5
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 115, showing 21-40
Review from Sue R (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our parents moved into the home together in January 2023 due to my mother's ill health. The process of moving them in was caring and thoughtful, and they couldn't do enough to help make the process for both my parents and my siblings, stress-free. Sadly my mother passed away after only a few months
but my father has continued to thrive at the home and we are very happy with the care and support he receives.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a lovely review of our home and the team here at Fleet Hall! We are delighted to hear such personal feedback. It is truly lovely to read how happy both your dad and family are with the support and care here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I C (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This excellent care home is professionally yet compassionately run, by the most incredible and extra special manager, ably assisted by every single member of her wonderful team. These dedicated people work so diligently and well in the many different areas of expertise needed. Whether that be in aspects
of the care to residents or their environment, practicalities and administration, staffing the reception and post, papers etc, cleaning, maintenance and upkeep in rooms and the building, different aspects of catering, the activities, outings, events, celebrations, and fundraisers arranged, medical and wellbeing, or liaising with and supporting families, we're very grateful to each and everyone, as they fulfil their own vital individual part in making this a such a caring, nurturing and happy environment. It's very reassuring to know our 95-year-old mother is so well looked after and is in the best and safest hands!
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a lovely review of our home and the team here at Fleet Hall! We are delighted to hear such wonderful and personal feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beverley J (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Fleet Hall in November 2023, for respite care after an illness. Mum reluctantly agreed that she had felt scared and lonely at home on her own, and made the decision to become a permanent resident. The staff are so friendly and nothing is too much trouble. They take time to talk to mum
and make her feel at home. They have supported mum through a time that has been difficult for her, leaving her home. Staff have also been supportive of me when mum has been poorly. I cannot praise Fleet Hall enough.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a lovely review of our home and the team here at Fleet Hall! We are delighted to hear that you have found your experience so positive and to hear how at home your mum feels.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony T (Husband of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is/was a respite resident for ten days. At first glance on entering the place, we were impressed by the sight and atmosphere and promise of personal care available. However, the reality was rather better than either described or expected. Yes, we are paying a good sum of money but are both absolutely
pleased by the result and no doubt if and when needed again later as it may most probably will be, this is where we would make first choice.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and team here at Fleet Hall! We are delighted you were pleased with your experience and we hope to see you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from F W (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family member recently moved into the local Avery Residential Care Home.
She has settled in far more quickly than we ever imagined and her overall experience at her new home has been very positive.
She visited her old flat to collect a few other personal possessions and commented that it no longer
felt like home. This is simply because Avery and their staff have helped her feel so at home and cared for.
We are very happy for her.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and team here at Fleet Hall! We are delighted that you have taken the time to write a lovely review and to hear how smoothly settling into the home here has been.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Sister of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by Fleet Hall. A lovely homely atmosphere with friendly and helpful staff who were always in attendance.
The process of organising my brother's stay was made easy by the help of the client liaison manager and her team. I would happily recommend it others looking for a care home
in that area.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for taking the time to write a lovely review of our home. We aim to support and provide reassurance to those moving into Fleet Hall and are pleased your experience was so positive.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark G (Son of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Fleet Hall in February 2022, and it took a little while for her to settle in because she's never been a very gregarious person and with regular observation from the care team her dementia became more apparent. The level of care, kindness and attention which Mum receives is wonderful and
she has now settled into life at Fleet Hall which she knows is a safe, caring environment and which she now calls her home. Those early days were challenging for the family, and the level of understanding and support we received and continue to receive from all the staff is exceptional. Now when I visit Mum she is calm, relaxed and tells me how much she appreciates everything the team do for her. I would also like to express my thanks to the whole team, Fleet Hall has improved Mum's quality of life and given me peace of mind that she is well looked after in a kind, supportive and caring home.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and team here at Fleet Hall! We are delighted that you have found your experience so positive and have taken the time to write a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tanya M (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Fleet Hall are just amazing! Nothing has ever been too much for them since my mother moved there last year. They are always so welcoming when I visit and so helpful when I phone. Mum always says the staff seem as happy as she is when they let her know I have called to say I am visiting
and taking her out for lunch. They always take the time to ask how you are and show an interest about where we are going and what we have planned. Some of the activities seem really great, particularly when residents go somewhere in the minibus. I really enjoy seeing the photographs on Facebook, thank you. Mum's accommodation is perfect for her and maintenance staff have been so helpful when she has wanted pictures or blinds put up. She absolutely loves it and takes real pride in her new home. Personally I really enjoy visiting Mum at Fleet Hall and my own life has improved as a result of knowing that she is happy, safe and well cared for.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and team here at Fleet Hall! We are delighted that you have found your experience so positive and have taken the time to write a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Son of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has become increasingly reliant on the staff at Fleet Hall, and as I have observed for myself nothing is too much trouble for them. The care she receives rates far higher than the CQC rating, which in my opinion should be 'outstanding'.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and team at Fleet Hall!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T H (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every staff member has been helpful and kind in helping my mum to settle in at Fleet Hall. The answer to any question or query or request is always yes! Nothing is too much trouble. The food is amazing and family members can easily book in to join in meal times. Other options are always given if my
mum does not want the full meal on offer. There are a number of activities on offer for residents. It’s a special place and we cannot recommend Fleet Hall highly enough.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a lovely review of our home and team! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted to hear that you have found your experience so positive.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert M (Husband of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The high quality of staff and facilities more than compensates for the poor state of repair of the porte cochere and does not give a true first impression of the building. The interior suffers from a tired, old-fashioned appearance and is calling out for refurbishment.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our team here at Fleet Hall!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosalie H (Wife of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Fleet Hall for eighteen months. The care for his physical and mental health has been very good. The staff are professional, and at the same time very caring and kind. I have always felt welcome when I go to visit. Their accountability is excellent.
Reply from Melody Laver-Snape, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for such a wonderful review of our home and team here at FleetHall! We are delighted that you have found your experience so positive and have taken the time to write a lovely review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith W (Son of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is frequently telling me how happy she is in the home. She comments on the friendliness of the staff and the good food. This is the most important thing. Personally I also like the home; the staff are very friendly and responsive.
Reply from Zavia Micthell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fleet Hall Care Home provides excellent care for my mother. All the staff are so kind and caring and I cannot fault the care provided. There are lots of activities and outings arranged for the residents which combines to make a happy home.
Reply from Kara Melbourne, Manager at Fleet Hall Care Home - Avery Collection

Thank you so much for the wonderful feedback.


General manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie J (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 6 months and both her physical and mental wellbeing have improved since then. The staff are all very caring and patient. Anyone who visits her remark on the friendliness and atmosphere as soon as you walk through the door. It is not a chore to visit my mother as everyone
is friendly and the family all enjoy visiting. Her health has been monitored excellently since she has been there. If there are any issues we are always made aware either by phone call or email. There are so many activities going on that keep the residents entertained and I am sure these are what have improved my mother's mental health. She always comments on how hard the staff work and how lovely they are. I am pleased we chose Fleet Hall Care Home for my mother.
Reply from Kara Melbourne, Manager at Fleet Hall Care Home - Avery Collection

Thank you so much for taking the time to write this wonderful review.


General manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon B (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mother lived at Signature of Fleet for 21 months. She was very reluctant to move, but with a diagnosis of vascular dementia, the time had come. The staff were absolutely wonderful. They helped Mum settle in; they cared for Mum with diligence, respect and love, laughed with her, kept her safe,
and supported her emotionally and physically. Mum greatly enjoyed all the activities, clubs, outings and entertainment provided. The lifestyle enabled at Signature was vastly superior to living alone. Mum was part of a loving community, an extended family, never lonely, and always attended to. I could not have wished for a better ending for my dear mum. During her last month of life, Mum was able to stay in the familiar surroundings of her room, at peace and with people she knew and loved. During this difficult time, the staff were beyond incredible, attending to Mum’s hygiene needs and being friends and family, not just to Mum but to us too. I cannot thank or praise them enough for everything.
Reply from Kara Melbourne, Manager at Fleet Hall Care Home - Avery Collection

Dear Sharon, thank you so much for the wonderful feedback.
Kind regards,


General manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha F (Niece of Resident) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and uncle have moved into Signature at Fleet recently, and both are looking happier than they have in months. My aunt is now less isolated and is so busy; it is hard to pin her down for a coffee, which is fabulous. My uncle is now being treated with the care and dignity he deserves after a very
poor care home experience elsewhere. The team at Signature have gone out of their way to help and make all of us feel welcome. In my aunt's words - we didn't know it could be like this! Thank you.
Reply from Zavia Mitchell, Reviews Team at Fleet Hall Care Home - Avery Collection

Here at Signature at Fleet, we strive to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team. We take great pride in ensuring we deliver high-quality care to make a difference in our residents and their families lives.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cariad P (Friend of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care and service. The whole team acted with dignity and care from the first meeting onward. We recommended you to a friend's parent, and they met with a member of staff who was informative and compassionate; they were incredibly impressed. The facilities were clean and well presented, and
all of the staff have gone above and beyond. I was very pleased to have recommended you to our friends. Thank you, Signature!
Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the high level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie B (Daughter of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum and Dad moved into the home just over a week ago - all the staff have done their utmost to help them settle in and support us as a family throughout. Maintenance helped us move them in - moving fixtures and fittings to best accommodate them. The carers have been attentive and supportive - taking
Dad for a walk and investing time to talk with him about his bird-watching hobby and other interests. Mum and Dad both agree they are being very well looked after, and we have had regular updates from the home.
We are very reassured that Mum and Dad are safe, being well supported and looked after through this challenging time for them leaving their home of over 60 years.
Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

We are so pleased that Signature at Fleet has been such a positive experience. Our team look forward to continuing to provide the high level of care that you have experienced so far. Thank you for your feedback and such a wonderful review of our home!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B (Husband of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The signature care home is a great place for people with dementia as the care is 24/7, and they accommodate all idiosyncrasies. The staff are friendly and caring and go out of their way to be helpful. Access is not restricted, so I can see my wife at any time and as often as I like.
Reply from Zavia Mitchell, Client Liaison Manager at Fleet Hall Care Home - Avery Collection

Thank you for choosing Signature At Fleet and for such a wonderful review of our home! We are dedicated to providing the highest quality care for our residents, and your feedback helps us to continue to do so. We are delighted that you have found your Signature experience so positive.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Fleet Hall Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Fleet Hall Care Home - Avery Collection is calculated as follows: ( (321 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 373 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fleet Hall Care Home - Avery Collection is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (9)

Louise

Louise Smith

Job Title: General Manager Joined: 2012

I started as a Care Manager in 2012. I am now proud to say I am the General Manager here in Fleet. I love to provide our residents with the best person-centred care. Seeing our residents smiling and enjoying life is evidence of the excellent standard of care we provide.

Donna

Donna Hobson

Job Title: Deputy manager Joined: 2015

I joined Fleet Hall as a care assistant in 2015. Throughout the years I have progressed, and I am now proud to say I am the Deputy Manager at Fleet Hall. I am committed to ensuring our residents receive exceptional care and are at the centre of everything we do. We strive to create a safe, loving and family-orientated environment for our residents.

Melody

Melody Laver-Snape

Job Title: Client Liaison Manager Joined: 2017

I have worked in Fleet Hall since 2017 and at the start of 2024, I was given the opportunity to become the Client Liaison Manager at Fleet Hall. I am very proud to say that helping prospective residents and their families on the journey into care is the most fulfilling position I have had.


I enjoy meeting lots of people and building lasting relationships.


Fleet Hall is a wonderful purpose-built care home with such a homely atmosphere alongside a caring and dedicated team.

Sarah

Sarah Orr

Job Title: Dementia Care Manager Joined: 2024

I have always had a passion for providing exceptional care and in May 2024 I was delighted to return to Fleet Hall as the Dementia Care Manager. With over 10 years in the care sector, I bring a passion for improving the lives of those with dementia through empathy and innovative strategies. I'm excited to enhance the quality of life for our residents and work alongside our extraordinary and dedicated team.

Claire

Claire Molloy

Job Title: Business Administration Manager Joined: 2019

I joined the Fleet Hall family in 2019 and in 2022 I took over as the Business Administration Manager. I have over 20 years of legal and healthcare administrative experience and I am responsible for HR, finance and recruitment. Every day is different. I love meeting residents and their families and making sure all our staff are happy and feel valued, no matter what job they do. I am privileged to be part of an amazing team who are passionate about delivering exceptional person-centred care.

Gerardo

Gerardo Buonomo

Job Title: Head Chef Joined: 2018

I have been a part of the team at Fleet Hall since 2018 and I was promoted to Head Chef in June 2024.
I have three decades of knowledge and experience in catering in many different settings.


I am particularly passionate about fresh seasonal produce and its nutritional contribution to a well-balanced diet.


My team and I strive to provide a tasty and enjoyable dining experience for all our residents.

Cheryl

Cheryl Nash

Job Title: Lead Concierge Joined: 2006

I have been very lucky to work at Fleet Hall for nearly 20 years next year as Lead Concierge. I have a great team on Concierge and enjoy meeting residents and their families, it’s a very rewarding job and each day is varied. We have a great team at Fleet Hall that I thoroughly enjoy working with and being part of a team that is very passionate about providing the best care.

Lisa

Lisa Fretton

Job Title: Wellbeing Manager Joined: 2015

I started working at Fleet Hall in the Reminiscence neighbourhood supporting residents living with Dementia. I worked as a senior carer for 5 wonderful years before being given the opportunity to become the Activity Manager. I really enjoy getting the residents involved in all we have to offer in our daily activity programme.


We run numerous clubs including Knitting, singing, cookery and gardening. We organise a variety of outings including boat trips, theatre trips, lunches and picnics and our country rides on the minibus are always very popular as many residents are local people and enjoy the scenery. I’m lucky to be part of such an incredible team across all departments who always go over and above.

Henrietta

Henrietta Belan

Job Title: Senior Care Assistant Joined: 2021

I started working at Fleet Hall in 2021 as a care assistant in the Assisted Living neighbourhood, during this time I trained to administer medications and was promoted to a Senior Care Assistant. I have found my passion working in care. I feel honoured to work with our amazing and committed team here to improve the quality of life for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fleet Hall Care Home - Avery Collection to verify any information. View our terms and conditions. Fleet Hall Care Home - Avery Collection has an Enhanced Service - more info.