Tegfield House

Every time I walk through the front door there is a feeling of calmness and order and most importantly there is no odour. The person I visit on a weekly basis is happy and content there and it shows in her demeanour. The staff are cheerful, polite and whatever one asks for it is no trouble at all.

Overall good but sometimes staff are very stretched when short of staff - could agency staff not be called in? Trips out would be good for some residents. The lounge can be overcrowded making it difficult for movement among frames/wheelchairs etc - could do with conservatory to ease crowding.

Seeing this care home impressed me and my family with its high standards and made us realise that care homes can be very happy places if, as at Tegfield, the staff are committed to supporting each resident to have a happy life.

Thank you.

I would not hesitate to recommend Tegfield House.

With truly grateful thanks to all the staff.

My wife receives kind and careful attention during the day she spends at Tegfield House. The staff from top to bottom are welcoming and willing to discuss my wife's' condition and problems. The home is warm and comfortable. My wife is unable to express her own opinions so my remarks are from my own observations.

Having to make a decision as to where your loved one is to be cared for and be happy is a most difficult experience. Overwhelming were the visits to other care homes which were not suitable to my mother's needs. Arriving at the door of Tegfield House was like a breath of fresh air. Homely, caring, clean and inspiring from the start. Being constantly reassured that my mother was safe and happy, her medical needs which, were becoming more complex, were being addressed. The support of the staff to both mum and I has been amazing, keeping me in the loop of mum's needs and also reminding me of my needs. I can't thank them enough.

I can definitely recommend Tegfield House. The manager and staff had always been welcoming and encouraged both family and friends to visit regularly. On every visit, it was clear that my mother-in-law was very happy; she made lots of friends and was always full of praise for the staff. The staff were always warm and friendly who consistently demonstrated their understanding of her condition by providing lots of engaging activities and regular updates of her progress. The manager and staff were always approachable and we never felt there were any barriers to honest communication. We particularly appreciated the kindness shown at all times that meant we were confident that a much-loved member of the family was in a safe and homely environment. We feel very lucky to have found a truly caring home in a beautiful setting with committed, knowledgeable, well trained and above all, friendly staff.

Mum had started her time at Tegfield as a daycare visitor, which she thoroughly enjoyed. As her Dementia worsened she was lucky enough a bed became available and moved in permanently in July 2015. The staff are kind and friendly, always knew where Mum was when I visited and kept me up to date on her wellbeing. She made loads of new friends and her old friends enjoyed visiting her and taking her out for a few hours. Tegfield feels just like your own home, which was one of the reasons we chose it.

My aunt loved being in Tegfield House. She had friends and independence in her earlier days there. As she got older and needed more care, staff were there for her. She loved the varied activities on offer if she wanted to join in. Being free to wander in the gardens was so important to her and the staff supported this. Staff were warm and welcoming.

A loving, caring community provided by staff helpers and residents to make this place more than a nursing home. Respecting the dignity and individuality of each person and their needs.

After 3 weeks in hospital after a stroke I was welcomed to the home for 3-4 weeks respite care. I slept really well which was greatly needed and enjoyed the quiet. All the staff were friendly and helpful and the food was excellent. It was my choice to eat in my room, though I would be welcome in the bright dining room. They helped me with my walking emergencies when able.

My mum was treated with dignity, and I cannot fault the friendliness and compassion shown to my mother at a very difficult time. The management were very approachable. They were very efficient at calling in the community nurses if needed.

I have been living here a while now. I still have my own bungalow but I know I can not manage now. Everyone is kind and I get everything I need. I can live as I wish to and I have made some friends.

I have lived as at Tegfield House for nine years now and I am very happy. I can still do a lot for myself but it is reassuring to know someone is always here to help you when the need arises. I love the security of knowing you have someone here all the time. The management and staff are all very kind and caring. Nothing is too much for them. I am able to live the way I choose in a really warm, safe and comfortable environment.

I have been visiting the care home for over 7 months and have gained a fair amount of insight into how Tegfield House works to be a home for the residents there. In this time I have been impressed by the dedication and enthusiasm of the staff towards their job, as well as the genuine companionship they show.

All care homes risk becoming a place of sedation and sedentary life; a place to while away the end of life. Tegfield strives to enable it to be a place of livelihood (with board games, parties, a beautiful garden with pet birds) and a place to peacefully relax. In needs both, after all, as it needs to be home. It has it's areas that could be strengthened, such as having the TV on for less time and more music/cognitive-engaging activities. Nevertheless, as a place of cleanliness and friendliness, it is top class.

Some of the most hilarious and encouraging times there have been to see the residents playing Bingo and word-searches together. It is a place that facilitates living, not just end of life.

Mum had struggled a bit with vascular dementia and had been at Tegfield for her last two years. She settled in very quickly and made immediate friends with the staff. We were confident that she was comfortable, had a lovely room and was very well cared for and looked after. The staff were kind and warm and understanding and we felt she had arrived at the ideal place to spend her last years in pleasant surroundings and in safety.

The home itself is in lovely grounds and she enjoyed a walk around the gardens to see the aviary. She loved her food and was amply supplied! She preferred not to join in many activities that were on offer, but that was fine.

In her final days the manager and the staff were hugely supportive and nursed her with love. They understood we did not want her moved and were able to provide the care she needed. They handled her passing in the way we would all have wished and we are certain she could not have been better cared for, better settled or better looked after as she gradually faded.

Our sincere thanks to everyone at Tegfield.

My mother arrived end of March at Tegfield. The staff have been fantastic. Nothing is too much trouble and they are so kind to us as well as my mother. The room she has was newly painted and new carpets and she quickly settled in. She has had some medical complications but they have been dealt with efficiently, with kindness and dignity. We much appreciate all the staff do.

I feel like I needed to submit a review following recent conversations with the Management team at Tegfield House as it dawned on me that they do not get the credit they deserve as their efforts go unrecognised. I have looked through other reviews which talk about the staff and the wonderful things they do and this is becasue this is very visual however the good care that is delivered is led by those managing the home. Tegfield House is the home that is is because of the way it which it is managed and led. We had no hesitation is choosing Tegfield when we had looked at so many others. We were made to feel welcome the moment we walked through the door. We were not rushed and the time we spent asking many questions was never an issue. One home we viewed, they kept looking at their watch which was so off putting. The welcome we got was amazing and this was not just because they were trying to sell us a room, this was completely natural, Actually the Manager discussed other alternatives for my Mum in Law as it was felt she may not quite be ready for full time care so she actually started off as Day care. This in itself worked really well and made the transition into the home full time a much easier process. I would 100% recommend this approach especially if your loved one has dementia. We feel very much part of the family at Tegfield and we know that Mum in Law is happy, safe and secure and has made some really good friends. Tegfied is so relaxed which I feel this in turn creates a relaxing atmosphere and environment for the Residents living there. This is very important especially with those suffering from Dementia and I know that Mum in Law best interests are at the centre of everything they do.