Tegfield House

My Dad moved into Tegfield in February of this year. My father has Parkinsons disease with very bad mobility and is now confined to a wheelchair. Initially we had issues with his care as staff had not received specific training in parkinsons care, however, we raised the issue with management and a plan was put in for staff to receive the appropriate training. The majority of staff are really lovely with some being particularly exceptional. The food initially was pretty awful but there has definitely been an improvement in this with a change of chef. Management have taken any concerns that we have raised seriously and have responded in a timely manner with plans of action put in place. The only thing I will say is that it would be good if more wheelchair users were able to be taken for days out as I believe the vehicle used is shared between homes and there is only room for one wheelchair user. We enjoy visiting Dad and we hope he continues to enjoy his time at Tegfield.

I was overwhelmed by the support the Manager gave me as I had to accept that I could no longer care safely for my wife with Alzheimers at home. They have been so patient, understanding, care-full treating her with dignity and respect at all times eventhough her illness has made it difficult sometimes. The whole environment, facilities, welcome, reassurance, couldn't be bettered with visitors welcome at any time which is an excellent sign. I am so glad she has a place there. Thank you to all the team there who do a magnificent job in sometimes trying circumstances. If further reassurance or comment from me is needed to affirm their truly well deserved 'outstanding' label please do not hesitate to ask.

Re-food: It is not possible to put a cross in the Food+Drink box, because since I arrived there has been a search for a new chef. It can vary between poor to reasonable, to good depending which chef is on duty.

Fantastic care home with happy diligent staff. Food is always home cooked and tasty. The residents are always able to interact and there are plenty of activities for all the participate in. Staff are always cheerful and engage with residence at every opportunity. There is always a cleaner on duty keeping the home clean and tidy for all to enjoy. Thanks.

My mother took a while to settle in the home. But now she is much happier. The staff are all caring and understanding. They try to get mum to join in activities which she does enjoy.

A nice, well cared for home which my mother-in-law seems to feel at home in. The facilities are fine, and there are plenty of quality activities. Our dog is always made welcome. My only complaint is that only the staff can open any external doors, so we are left standing in the cold and rain until they appear. On busy days this can be a good few minutes.

Moving a loved one to a care home is a very difficult time but from the very start the Manager and Head of Care were excellent in their support and Mum was made to feel so welcome. She has settled in really well and is content, safe, happy and very well cared for - all thanks to the amazing care she receives - the staff are patient, kind and caring. Nothing is too much trouble and the home itself has multiple spacious communal areas giving residents plenty of space. Tegfield has a real family feeling and we are so grateful Mum is now living in a such a safe and happy environment.

I and my family are very happy that my husband is well and safely cared for at Tegfield. The staff are kind, vigilant and helpful to residents and family alike. We, the family, all have a less anxious life because of them.

The recent upgrade in decor/patio/garden, etc., has, in general, worked well, although the home has lost some of its ambience and homeliness in favour of hospital-like cleanliness. This is especially free of the front reception area, where a hotel-like reception "barrier" has been installed around a desk. This makes the visitor feel quite unwelcome. In my view, this is the worst feature of the new refurbishment. I would suggest a rethink of the reception area.

Everyone worries about sending their parents to the care of strangers in a residential home, I chose Tegfield House from the four visited because it just felt good, warm, unfussy and above all caring. So glad I did, they are uniformly lovely, genuine, supportive and all you could hope for. They also went above and beyond by chasing up a test result from the GP that had been mislaid.

The soon to be completed building work has meant a full car park and some extra noise but everyone has been helpful and worked hard in making the best of it. Staff are always very attentive when we visit and there is a nice feeling in the building. Visiting hours are fully flexible and we always feel welcome when we visit.

Our friend & neighbour unwell and needed urgently to be admitted to a local care home. We found Tegfield House very helpful and very sympathetic, caring and on the community services advice our very elderly friend was admitted. We have visited her regularly over the past four months and she has blossomed under the care received. Food is exceptional, and well presented, room always clean and tidy, staff always caring to residents and welcoming to visitors. It is always a pleasure to enter Tegfield House.

My relative has been in Tegfield House since November, I have found the level of care very good and although my relative is not a particularly social person he has fitted in well. His health issues have been cared for in a very kind and caring way. He has taken a while to settle and needs reassurance constantly which I feel has been provided.

All carers were fantastic over the festive period making everyone feel welcome (visitors).

I was able to visit my mother in December - I live overseas - so not something I'm able to do often. Mum and I have been able to keep in touch via video chats, an enormous plus for us. Mum's hearing and sight are not great, but with help from the activities staff we have managed to communicate throughout the year. During my visit I was able to have lunch with Mum! Can't beat the fish and chips on Friday! Mum is not one to hold back on complaints, especially where food is concerned - I have heard none! All members of staff I saw interacted with all the patients - Mum has a sweet relationship with some in particular that I was fortunate to witness! It is very reassuring to know Mum is looked after so well in a warm and friendly environment. I'm aware Mum has her own routine, that she does not like to change, but she is gently encouraged to participate in all the activities! Thank you all for looking after Mum.

My late mother was a resident in Tegfield House for approximately 2.5 years (she sadly died December 2023). I have nothing but praise for the care she received during her final years. Tegfield is a warm and friendly home where visitors and family are always made welcome. There are so many activities arranged for the residents along with trips out and musical events arranged in-house. I shall always be grateful for the kindness and care shown to my mother and myself along with the other residents and their families.

Mum has been at Tegfield House for nearly seven years and is very settled and contented. She is very well cared for. The staff are all helpful and caring. I value regular online chats with Mum, facilitated by the activities coordinator, as well as in-person visits. There are lots of activities for residents as well as great food and personal care.

My aunt who has been a resident at Tegfield for over 12 years celebrated her 103rd birthday on April 23rd. Well Tegfield House provided wonderful day of celebrations for her. We arrived at 10:30 to warm welcome. A singer serenaded us for an hour. A lovely lunch with my aunt's choice of menu and a beautiful cake, well done to all the staff. A thoughtful present and lots of balloons. We have no worries about my aunt's care at Tegfield. If all homes were as good there would be no problems in the care sector.

I made contact with Tegfield House with a view for respite care. However my husband's condition worsened and I developed a painful back. On short notice, I was admitted to hospital and very pleased they could admit him long-term. I could not visit for several weeks so pleased to find him well settled and staff very caring. I now visit and have lunch and I am impressed with the standard of food and to see him eating well. I notice how caring the staff are to all residents with different needs. I am impressed by the activities he has been given help him.

My mother arrived at Tegfield House nearly two years ago, new to a care home, having lived independently until she was 95 years old. She was welcomed into a warm, friendly, homely environment and adjusted with time. The carers are sympathetic, empathetic and are generally keen to ensure the residents are happy and settled in their environment. The food is excellent, full of nutritious goodness. There are activities offered to encourage socialisation within the home which is lovely to see. The carers are polite and well-mannered and show respect to their residents. I would thoroughly recommend this home to those considering a care home.