Tegfield House

24 Chilbolton Avenue, Winchester SO22 5HD
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9.7 96 Reviews
  • Tegfield House, Winchester
Tegfield House, located in Winchester, is an impressive family home filled with character, warmth and understanding. Elegant and comfortable, the homely accommodation has been thoughtfully redesigned, incorporating many original features to provide a safe, appealing and comfortable environment for its residents. Tegfield House is an extremely welcoming residential care home.

Residents benefit from outstanding care delivered by the fully trained, compassionate and caring team. Tegfield House is a very social and friendly environment and the full schedule of activities provides residents with the opportunity to enjoy arts & crafts, exercise classes, musical activities, cooking, days out and gardening. In addition, they enjoy visits from professional singers, variety acts and even some animal encounters.

Nestled in a leafy and prestigious suburb of Winchester, Tegfield House is encircled by extensive, private gardens which afford glorious views from its many windows and includes an aviary and summer house. The home offers a wonderfully cosy and comfortable setting, boasting a spacious lounge area and a restaurant-style dining room to enjoy their fully inclusive homemade meals. All 24 en-suite bedrooms are elegantly decorated and spacious. They are all fully furnished and equipped with a digital TV, telephone point and a 24-hour call bell.

Tegfield also offers a fully inclusive laundry service and access to video calling to keep in contact with loved ones.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Special offer - for limited time only.
Receive up to £250 off per week for your first 24 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Tegfield House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Robertson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (39)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor's accommodation may be available subject to availability

Parking

  • Plenty of on-site Parking for visiting family and friends.

Tegfield House Reviews (96)

9.7

Tegfield House has a Review Score of 9.7 (9.658) out of 10, based on 20 reviews in the last 2 years.
Over all time Tegfield House has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Tegfield House
  • 38
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Total of 96, showing 1-20
Review from Terry L (Husband of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The recent upgrade in decor/patio/garden, etc., has, in general, worked well, although the home has lost some of its ambience and homeliness in favour of hospital-like cleanliness. This is especially free of the front reception area, where a hotel-like reception "barrier" has been installed around a
desk. This makes the visitor feel quite unwelcome. In my view, this is the worst feature of the new refurbishment. I would suggest a rethink of the reception area.
Reply from Jenni Laffoley, Marketing Manager at Tegfield House

Thank you for sharing your feedback, we really appreciate your thoughts. We're glad to hear you felt the upgrades to the decor, patio, and garden have worked well overall. That said, we're sorry the new reception area hasn't felt as welcoming for you as intended. Our intention was to modernise whilst still keeping the warm, homely feel our guests appreciate. Your comments are helpful, and we'll be taking them into account as we continue to refine the space.

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Review from C H (Son of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone worries about sending their parents to the care of strangers in a residential home, I chose Tegfield House from the four visited because it just felt good, warm, unfussy and above all caring. So glad I did, they are uniformly lovely, genuine, supportive and all you could hope for. They also
went above and beyond by chasing up a test result from the GP that had been mislaid.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

Thank you for taking the time to write this review. We are pleased to hear how happy you are with choosing Tegfield House to care for and support your loved one. We are also happy to know how, supportive and welcoming the team are. We will pass on your kind words to the team and Tegfield House.

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Review from Vera H (Wife of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The soon to be completed building work has meant a full car park and some extra noise but everyone has been helpful and worked hard in making the best of it. Staff are always very attentive when we visit and there is a nice feeling in the building. Visiting hours are fully flexible and we always feel
welcome when we visit.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

Thank you for taking the time to write this review and thank you for your patience while we complete our new extension at Tegfield House. We are pleased to know that your are made to feel welcome when you visit and not only are the team attentive to the residents needs but also their loved ones and visitors. Your kind words will be passed on to the team at Tegfield House.

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Review from D F (Friend of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend & neighbour unwell and needed urgently to be admitted to a local care home. We found Tegfield House very helpful and very sympathetic, caring and on the community services advice our very elderly friend was admitted. We have visited her regularly over the past four months and she has blossomed
under the care received. Food is exceptional, and well presented, room always clean and tidy, staff always caring to residents and welcoming to visitors. It is always a pleasure to enter Tegfield House.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

Thank you for taking the time to write this review. It is wonderful to hear how your friend is settled and flourishing under the care and support of the team at Tegfield House. We are glad that you receive a warm welcome and enjoy your visits to Tegfield House. We will pass on these kind words to the whole team.

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Review from V B (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relative has been in Tegfield House since November, I have found the level of care very good and although my relative is not a particularly social person he has fitted in well. His health issues have been cared for in a very kind and caring way. He has taken a while to settle and needs reassurance
constantly which I feel has been provided.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

Thank you for taking the time to write this review. It is great to know that your loved one is being well cared for and supported at Tegfield House and he is settled and reassured in a caring way. We will pass on your kind words to the team at Tegfield House.

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Review from Sally H (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are warm friendly and caring. Tegfield House is homely, clean, warm and easy to navigate. There is always some type of activity going on. Tegfield always smells of home cooked food or cleaning products.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

It is lovely to hear and homely and welcoming you find Tegfield House and that the smell of the homecooked meals our chef prepares radiates through the home. We will pass on your kind words to the team at Tegfield House. Thank you for taking the time to write this review.

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Review from F S (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
December at Tegfield House was a special month. The care coordinator made each day on the run-up to Christmas special for all residents.
Day trips to see Christmas lights and markets, a visit from a donkey! (Amazing)
All carers were fantastic over the festive period making everyone feel welcome (visitors).
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

Thank you for taking the time to write this review. It is lovely to hear what a great experience Christmas was for your loved one at Tegfield House and that you were all made to feel welcome too. We will pass on your kind words to the team at Tegfield House.

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Review from M J (Son of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was able to visit my mother in December - I live overseas - so not something I'm able to do often. Mum and I have been able to keep in touch via video chats, an enormous plus for us. Mum's hearing and sight are not great, but with help from the activities staff we have managed to communicate throughout
the year. During my visit I was able to have lunch with Mum! Can't beat the fish and chips on Friday! Mum is not one to hold back on complaints, especially where food is concerned - I have heard none! All members of staff I saw interacted with all the patients - Mum has a sweet relationship with some in particular that I was fortunate to witness! It is very reassuring to know Mum is looked after so well in a warm and friendly environment. I'm aware Mum has her own routine, that she does not like to change, but she is gently encouraged to participate in all the activities! Thank you all for looking after Mum.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Tegfield House

Thank you for taking the time to write this review. It is great to know that you are able to regularly keep in contact with your mum via video chats but more wonderful to know you were able to spend some time with your mum in her home and witness how happy and well cared for she is. Fish and chip Friday is well loved across Hartford Care and we are glad you enjoyed it too. It is our pleasure to look after your mum and these kind words will be passed on to the team at Tegfield House.

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Review from J M (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My late mother was a resident in Tegfield House for approximately 2.5 years (she sadly died December 2023). I have nothing but praise for the care she received during her final years. Tegfield is a warm and friendly home where visitors and family are always made welcome. There are so many activities
arranged for the residents along with trips out and musical events arranged in-house. I shall always be grateful for the kindness and care shown to my mother and myself along with the other residents and their families.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for taking the time to write this review and please accept our condolences on the loss of your mother. It is heartwarming to hear how your mother's final years were happy at Tegfield House where she was well cared for and supported and, as a family, you were all made to feel welcome. Once again, thank you for writing these kind words which will be passed on to the team at Tegfield House.

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Review from A B (Daughter of Resident) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Tegfield House for nearly seven years and is very settled and contented. She is very well cared for. The staff are all helpful and caring. I value regular online chats with Mum, facilitated by the activities coordinator, as well as in-person visits. There are lots of activities for residents
as well as great food and personal care.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for taking the time to write this review. It is great to hear how happy and settled your mum is at Tegfield House and that you are happy with the care and support she receives. The residents' well-being is always at the forefront of everything we do at Hartford Care and regular contact with families plays a big part in their well-being as well as giving you peace of mind, so it is wonderful to hear how your regular online chats along with visits are facilitated by the team at Tegfield House. We will pass on your kind words to the team.

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Review from M B (Niece of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt who has been a resident at Tegfield for over 12 years celebrated her 103rd birthday on April 23rd. Well Tegfield House provided wonderful day of celebrations for her. We arrived at 10:30 to warm welcome. A singer serenaded us for an hour. A lovely lunch with my aunt's choice of menu and a beautiful
cake, well done to all the staff. A thoughtful present and lots of balloons. We have no worries about my aunt's care at Tegfield. If all homes were as good there would be no problems in the care sector.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for taking the time to write this review. We are so happy to hear how happy you are with the level of care and support your aunt receives at Tegfield House. It is also great to hear how your aunt enjoyed her birthday celebrations and how the day was centred around your aunt. We will pass on your kind words to all the team at Tegfield House.

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Review from A H (Wife of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I made contact with Tegfield House with a view for respite care. However my husband's condition worsened and I developed a painful back. On short notice, I was admitted to hospital and very pleased they could admit him long-term. I could not visit for several weeks so pleased to find him well settled
and staff very caring. I now visit and have lunch and I am impressed with the standard of food and to see him eating well. I notice how caring the staff are to all residents with different needs. I am impressed by the activities he has been given help him.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Tegfield House

Thank you for taking the time to leave such a lovely review. It is our pleasure caring for your husband at Tegfield, it is wonderful to hear that the staff are always so accommodating and friendly when you visit the home. We are so proud of our activities team, enriching the lives of our residents and making sure they deliver the right kind of activities our residents enjoy. I will be sure to pass your kind comments on to the whole team.

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Review from Andrea G (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother arrived at Tegfield House nearly two years ago, new to a care home, having lived independently until she was 95 years old. She was welcomed into a warm, friendly, homely environment and adjusted with time. The carers are sympathetic, empathetic and are generally keen to ensure the residents
are happy and settled in their environment. The food is excellent, full of nutritious goodness. There are activities offered to encourage socialisation within the home which is lovely to see. The carers are polite and well-mannered and show respect to their residents. I would thoroughly recommend this home to those considering a care home.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for taking the time to write these kind words. It's great to hear that after such a long time living independently, your mother has settled in well at Tegfield House and is being well cared for by all the staff. It is especially nice to hear that your mother is enjoying the activities at Tegfield House and enjoying socialising as well as enjoying the tasty, home-cooked food on offer. We will pass this on to all the staff who will be pleased to hear this too.

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Review from Jackie F (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Tegfield House for about three months now and has settled in very well. The staff are all very friendly, caring and helpful and Mum enjoys being involved in the many and varied activities that are laid on for the residents. A lovely home with a lovely, homely feel! It is good to know
that Mum is being so well cared for.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for taking the time to leave a review. We are so pleased to hear that your mum has settled in so very well at Tegfield House and your mind is put at rest that she is being well cared for. We will pass on your kind words to all the staff who will be really happy to hear this.

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Review from T M (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and compassionate as well as being reassuringly professional and I feel confident that Mum is being very well looked after and is happy at Tegfield House. Would definitely recommend to others.
Reply from Jenni Laffoley, Marketing Coordinator at Tegfield House

Thank you so much for your lovely review. We are so pleased you are happy with the level of care your mum is receiving and you would recommend our services to others. It's a pleasure to care for your mum and we are delighted she is so happy living at Tegfield House.

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Review from Joan F (Wife of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring. I have no worries leaving my husband there and he is very happy.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for leaving this kind review. We are very happy to hear how happy your husband is at Tegfield House and him being there gives you peace of mind. We will pass on your lovely words to all the staff.

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Review from D B (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been extremely well looked after since moving into the home in October 2023. Nothing is ever too much trouble for the staff.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for your kind words and taking the time to write this review. We are very pleased to hear how happy you are with your mother's care and that she is being well looked after. We will pass this on to the staff at Tegfield House who we are sure will be very happy to hear this.

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Review from Reginald S (Husband of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since August 2023, when my wife was admitted to Tegfield House, she has been treated with the utmost kindness. The homely atmosphere is apparent the moment you enter Tegfield.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you so much for taking the time to write this review and for your kind words. We will pass these on to the manager and staff at Tegfield House who will no doubt be pleased to hear how happy you are with your wife's care.

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Review from A C (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy and content since she moved into Tegfield House. The care staff are excellent, very friendly and approachable and look after my mother's needs very well. As Tegfield House is a small care home, everyone knows everyone else well and this builds friendships and trust between both
staff and residents. It is always enjoyable to visit, with various activities organised. We always feel welcome to visit at anytime. The home is spotlessly clean with a very good cook in the kitchen!
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

It's great to hear how happy you are with your mother's care at Tegfield House. We are pleased that your mum is happy and settled and that the staff are looking after her well and that she is enjoying the meals and the activities provided. Thank you for taking the time to write this review and we will pass on these kind words to all the staff at Tegfield House.

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Review from Jennifer B (Wife of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always welcoming and friendly. There has been re-decoration of the public rooms plus new chairs and settees in the lounge which look very smart, I think the temperature is right for the winter months whilst the terrace outside is a delight in the warmer weather. The home is always spotlessly
clean and tidy too.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Tegfield House

Thank you for taking the time to write this review. We are happy to hear you are happy with the staff and facilities at Tegfield House and will pass on these kind words to the manager and staff.

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Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Tegfield House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.658 for Tegfield House is calculated as follows: ( (164 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 234 Ratings = 4.658
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Tegfield House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

8 Bed Vacancies

Posted: 23 Sep 2025

Vacancies available. For more information please contact Tegfield House. We are able to support with day care, respite and permanent placements.

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Awards / Recognitions (10)

Meet the Team (2)

Sarah

Sarah Robertson

Job Title: Home Manager Joined: 2023

I am honoured to introduce myself as the manager of Tegfield House. With over 30 years of experience in elderly care, I have always been passionate about ensuring people living in care homes are supported to live their best lives. This passion led me to join Hartford Care just over a year ago as the deputy manager, and I am thrilled to step into this new role.


Tegfield House is such a special place. Our home is more than just a care home; it is a family where we celebrate each individual's uniqueness, whether they are residents or staff. At Tegfield House, joy, laughter and treating everyone with the respect and level of care we would want for ourselves is something I deeply value and intend to uphold.


As we move forward together, I aim to ensure that we continue to provide outstanding care and maintain the warm, family-like environment that makes Tegfield House so wonderful. I look forward to working closely with all of you to create a place where everyone feels valued, happy, and well cared for.

Hannah

Hannah Gosling

Job Title: Head of Care Joined: 2024

I have been working in the care sector for 10 years, 7 of which were spent at Hartford Care. I began my journey at Tegfield House as a Care Assistant, gradually progressing to Senior Care Assistant, and currently, I hold the position of Head of Care.


I enjoy working at Tegfield House because it has a warm, homely atmosphere, and we continue to grow and develop as a team. I hold NVQ Level 2 and 3 qualifications and am currently working towards completing my NVQ Level 5.


I am excited to watch Tegfield House expand and continue offering exceptional care to those in need.

Frequently Asked Questions about Tegfield House

What types of Care is Tegfield House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Tegfield House have?

There are 39 Single Rooms.

What are the Facilities & Services at Tegfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tegfield House to the centre of Winchester?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

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