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Tegfield House

24 Chilbolton Avenue, Winchester, Hampshire SO22 5HD
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I cannot praise or recommend the staff and management more highly.John B(Son of Resident/Service User)
Tegfield House, Winchester
My aunt flourished there despite her dementia, enjoying the activities and the kindness of the staffTessa H(Niece of Resident/Service User)
Tegfield House, Winchester
Tegfield House, Winchester

Tegfield House is a welcoming residential care home in Winchester, offering a warm, comfortable environment where residents can feel truly at home. Beautifully redesigned to retain many original features, the home combines character and elegance with modern comforts, creating a safe and appealing place to live. The home is proud to hold an Outstanding rating from the Care Quality Commission (CQC, September 2019), reflecting its commitment to delivering exceptional standards...  

Care Provided by Tegfield House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,600
Residential Dementia CareFrom £1,600From £1,600

Special Offer - for a limited time only. 1 week free when you join us a permanent resident. T&C's apply. Subject to Availability.

Contact Tegfield House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Robertson(Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (39)

Visiting

  • All visitors welcome 24 hours a day. Overnight visitor's accommodation may be available subject to availability

Parking

  • Plenty of on-site Parking for visiting family and friends.

Tegfield House Reviews (102)

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9.5

Tegfield House has a Review Score of 9.5 (9.528) out of 10, based on 16 reviews in the last 2 years. Over all time Tegfield House has 102 reviews.

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Showing 102 reviews matching selected criteria
Review from Chris B (Son-in-law of Resident) published on 19 May 2021 Submitted via Website
Overall Experience
It was marvellous to be able to visit my mother-in-law again after a year of lockdown turmoil. Meeting with her behind screens and across a table previously did not work too well owing to her health condition – we may just have well been on a screen many miles away! But being able to be with her and care for her in her room was a hopeful sign of life the way it was. It is clear that she is happy and well cared for. Her food is well prepared and nutritious. Perhaps soon we will be able to take her for a short ride to enjoy a coffee outdoors, legislation permitting!

Thank you to all the staff who must have had a harrowing year and worked so hard to maintain their own well-being and those of the residents like my mother-in-law.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What fantastic words about Tegfield House. It was such a joy to welcome you into our lovely home to visit your mother-in-law again and for you to see her so happy and well cared for. We hope you will be able to take her out for a coffee outdoors soon. We shall pass on your gratitude and appreciation to our terrific Tegfield team.

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Review from R G (Son of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

Over the past four months, the whole Tegfield team have been very helpful and made sure that my mother settled into the home without difficulty. We could not have wished for a more caring and supportive environment.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your wonderful words about Tegfield House. It is our pleasure to welcome your mother and you into our Tegfield family.

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Review from Matt G (Son of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

Mum has been a resident at Tegfield House in Winchester since December 20. As a family, we were extremely anxious about the move as Mum had had a very troubling year mentally, with harrowing experiences for her and for us to contend with whilst in hospital and at another care home. We really should not have worried. From the start, Mum has been happy, comfortable and confident in the care she receives at Tegfield and as a result, whilst still struggling sometimes to come to terms with her advancing years, is happier now than for a very long time. Tegfield is a lovely place to be, but what makes it truly special are the people that work there. It is obvious to us that they love their work and feel deeply for the residents in their care. It has been a joy to see so much of "The Old Mum" return, including her sense of humour and an interest in the wider world. Thank you, Tegfield, for rescuing Mum and us from our anxiety. We all rest easy, knowing she could not be in a better place.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What wonderful words about Tegfield House. Thank you so much for your lovely comments. It means so much to us all. Having your Mum joining our little Tegfield family is a pleasure and a privilege. Like you, we are so delighted to see her thriving again, taking such an interest in what is going on and celebrating a significant birthday with us recently.

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Review from S L (Resident / Service User) published on 18 February 2021 Submitted via Postal Card
Overall Experience
This is a very pleasant place to live.

I particularly enjoy the garden.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely words about Tegfield House. It is our pleasure to care for you. We are all looking forward to the spring when we can all go out and enjoy our wonderful garden again.

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Review from R G (Resident / Service User) published on 12 February 2021 Submitted via Postal Card
Overall Experience

I am very happy here and would recommend it to friends or relatives. The staff are very helpful when my family call and are all kind to me and supportive.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely review of Tegfield House. It is our pleasure to look after you, and we will let all our lovely Tegfield team know how much you appreciate everything they are doing to help you.

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Review from D K (Cousin of Resident) published on 2 February 2021 Submitted via Postal Card
Overall Experience

I would like to say how impressed and happy I have been with the high standard of care that my cousin - now in her nineties and with dementia - has received since she moved into Tegfield House over two years ago. Before the coronavirus restrictions, when I was able to spend time with her in the home, I observed that she and the other residents were always treated with cheerfulness and with respect for their individual personalities. Clearly, a lot of thought and care goes into the provisions of activities and entertainment, and I have in the past eaten many delicious meals there. Now that visiting is, inevitably, very restricted, it is a great comfort to feel fully confident that my cousin is in very safe hands. The manager and staff are very punctilious about keeping us updated and informed about any issues that might arise, and I have found them accessible, understanding and helpful if I have any queries. Tegfield House is a small, family-style home, and there is a definite sense of community, which I believe much enhances the quality of life for its residents. I would wholeheartedly recommend it.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your lovely words about Tegfield House. It is our pleasure to have your cousin as part of our Tegfield House family. We are delighted you are so happy with the way in which we look after her. These are very challenging times for us all, but our main priority is to keep our...  

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Review from Rebecca H (Niece of Resident) published on 21 September 2020 Submitted via Website
Overall Experience

My beloved Aunt was only at Tegfield for a few weeks after she moved there from hospital until she sadly died. In that time I was blown away by the care and trouble the management and staff took to look after her. They did everything they possibly could for her, making sure she had constant medical help, making her as comfortable as possible and supporting her physically and emotionally. They were by my Aunt’s side throughout her final crisis, and I know she died supported by their warm, loving care, even though they had only known her a few weeks. They were truly outstanding – and more so given the very difficult circumstances with Covid-19. Their procedures to ensure the safety of the residents were superb. I cannot recommend Tegfield House highly enough.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for taking the time to write these wonderful words about the time your lovely Aunt spent with us at Tegfield House. It was our pleasure and privilege to care for her and we only wish that we had had more time to get to know her and her loving family too.

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Review from Andrew L (Son of Resident) published on 6 July 2020 Submitted via Website
Overall Experience

Tegfield House is simply superb. The staff care and take time to talk to the residents. The food is good. The house is homely and the garden is large. The residents have a glass of wine on Sundays, entertainers some evenings and celebrate bonfire night and the rest.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your very kind words about Tegfield House. We are very much one big happy family here and we love organising activities and events which everyone can enjoy. We look forward to seeing you here again once it is safe to do so.

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Review from Claire M (Daughter of Resident) published on 30 June 2020 Submitted via Website
Overall Experience

It's so reassuring to know that Mum is in the best possible place with high standards of care and attention to detail. We really feel that Tegfield is a 'home' but with the added bonus of caring, professional staff who are always willing to go the extra mile. Mum moved in just before Covid hit and not being able to see her was very hard. Knowing that we had full confidence in the care she was receiving was extremely comforting. We are now able to visit (socially distanced in the garden) and it's a joy to see how much more settled she is and to witness how well she gets on with those caring for her.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your fantastic review of Tegfield House. It is a pleasure for us to look after your mum and to welcome her into our terrific Tegfield family. She did arrive at a very challenging time for us all but we are so pleased you are happy with the way we are caring for her. We shall pass on your lovely words to all the Tegfield team.

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Review from Karen P (Daughter of Resident) published on 14 April 2020 Submitted via Website
Overall Experience

Mum has been resident for almost a year now and we have peace of mind that she is living her golden years in the best place. Staff are always welcoming when we visit and will make time to have a chat. I love viewing pictures of everyone having such a good time. Staff go above and beyond in my opinion and are always happy to do so. Mum enjoys her new home and we feel like the staff and other residents are an extended family.

Reply from Alison Reijman, PR Coordinator at Tegfield House
Thank you so much for your wonderful words about Tegfield House.
We are so glad you and your Mum feel part of the Tegfield family, and indeed the Hartford Care family!

We shall ensure your Mum continues living her best life with us, and we will continue posting pictures to show what a happy home it truly is.

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Review from Charlotte M (Daughter of Resident) published on 14 April 2020 Submitted via Website
Overall Experience

My mother has been in Tegfield House for over two years, and I feel so lucky that she was able to get in. She has a beautiful room where she can see the garden from both windows, and the team who have been looking after her throughout this time has been pretty consistent. The love and care she is shown, by a team of highly professional carers who are rightly proud of what they do, is humbling. It isn't easy - as we reach the end of our lives, more and more stops working often causing immense frustration which we can take out on those closest to us or those looking after us, but the team understands that. If something has changed in my mother's care, I can ask anyone and they will know why. They are also very good at looking after me when I visit, despite everything else going on. It is immensely comforting for me to know she is in such good hands. In my view, they thoroughly deserve the 'outstanding' rating they recently achieved.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your superb review and incredibly kind words about Tegfield House. It is a pleasure for us to look after your mother and indeed you, as you are both very much part of our terrific Tegfield family.

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Review from Karen (Daughter of Resident) published on 9 April 2020 Submitted via Website
Overall Experience
My mother has been very happy at Tegfield House. The staff are always so friendly and caring and are incredibly patient. I'm so glad that we found a place for her here. She has a lovely room as well, with a view over their beautiful garden.

They make a real effort as well with the social events that they organise for the residents and their families.

Reply from Alison Reijman, PR Coordinator at Tegfield House

What a lovely review for Tegfield House. Thank you so much for your kind words about our terrific Tegfield team who are caring for your mother. We are continuing our activities even during these difficult times so that your mother can continue enjoying her best life with us.

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Review from Tim (Son of Resident) published on 9 April 2020 Submitted via Website
Overall Experience

We have been very pleased with Tegfield House and the care that my Mum is receiving there. It is a very homely place and always makes me feel welcome. The Manager is excellent, hugely understanding and wise. We have been very pleased with the caring approach of the staff. Even now, when I am unable to visit, I have confidence that my Mum is being well looked after.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you for your wonderful review of Tegfield House. It is a pleasure for us to look after your Mum especially during these difficult times. We shall look forward to welcoming you once visiting is allowed again. Your kind comments will be much appreciated by all the terrific Tegfield family.

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Review from Chris H (Son of Resident) published on 10 March 2020 Submitted via Website
Overall Experience

My mother has now been resident for last 18 months and is happier and more content then she was living on her own. All the staff at the home are caring and courteous and I am very happy with the care she is receiving.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your kind words about Tegfield House. It is a pleasure to look after your mother and we are delighted that you are happy with the way in which our terrific Tegfield team is caring for her. They will be thrilled with your lovely comments.

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Review from Susan L (Daughter-in-law of Resident) published on 2 August 2019 Submitted via Postal Card
Overall Experience

My mother-in-law has settled in very well at Tegfield House. The carers are very kind and always available. The food is excellent with a lovely atmosphere in the dining room. The garden is a lovely space for walking and relaxing. The residents are treated with respect and encouraged to be involved in what is their home. We are very thankful to have found such a well run care home.

Reply from Alison Reijman, PR Coordinator at Tegfield House

Thank you so much for your review, Susan. We are always striving to ensure that all our residents feel that they are part of the Hartford family by getting involved in the numerous activities and enjoying all the facilities, including Tegfield House's wonderful garden.

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Review from L P (Friend of Resident) published on 15 July 2019 Submitted via Postal Card
Overall Experience

My elderly friend (95) decided that, although sound of mind she was too physically wobbly to live on her own. Her family and friends were surprised at her decision to move to a home, but Tegfield House has proved us wrong. The old lady is in a clean, comfortable room surrounded by her favourite belongings, and is able to do all the things with her family and friends with the comfort, safety and company to return to. The staff make a real effort to ensure the physical and metal care of everybody.

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Review from Katy W (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card
Overall Experience

Dad's home is always clean, well staffed by friendly, experienced care workers and the atmosphere is calm, positive and welcoming. I can pop in anytime and staff give me updates on what Dad has been doing and who he has interacted with. The gardens and communal rooms are clean, tidy and well supplied with soft drinks, comfortable chairs etc. I feel very grateful that Dad is being so well cared for by happy, considerate staff. They look after me too. I like the way every resident is treated as a valued and unique individual in the home community. The manager is particularly compassionate, informative and a really good leader.

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Review from David G (Son of Resident) published on 12 March 2019 Submitted via Website
Overall Experience

My mother has been extremely happy here. She loves the colourful garden and the interesting variety of activities, (such as singalongs/fireworks/cream teas and Christmas parties). It is lovely to see my mother laughing and enjoying the meals. The staff and management are extremely considerate, caring, helpful and do everything to help my mother enjoy her time at Tegfield.

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Review from Caroline W (Daughter of Resident) published on 4 March 2019 Submitted via Website
Overall Experience

The level of care is exceptional, personalised and individual, understanding the needs of and the underlying character of each resident - as well as how they interact, to create as harmonious a place as possible. The staff create a genuinely warm and caring atmosphere, and both the house and gardens are beautiful - well maintained, with the feel of a real home. The food is amazing, and they put a priority on ensuring that relatives are involved as far as they want - with events and parties etc. We are always made to feel incredibly welcome when visiting. Our father moved into Tegfield House on the death of our mother - our father's carer - last year. The staff have helped our father - and us - to adjust to these new circumstances. I always leave the home after a visit, confident that my father is in the best place for him, in an exceptionally warm and caring environment, and that he is happy and settled.

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Review from Huw F (Son of Resident) published on 27 February 2019 Submitted via Website
Overall Experience
My parents both had dementia and moved into Tegfield House in late 2017.
My father died a year later and the standard of care and compassion displayed by all the members of staff was truly wonderful.
I couldn't have asked for better.
My mother is still at Tegfield, in the advanced stages of Alzheimer's, still receiving excellent care.

I've no hesitation in recommending Tegfield.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 September 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Awards / Recognitions (10)

Meet the Team (2)

Sarah Robertson
Sarah RobertsonJob Title:Home ManagerJoined: 2023

I am honoured to introduce myself as the manager of Tegfield House. With over 30 years of experience in elderly care, I have always been passionate about ensuring people living in care homes are supported to live their best lives. This passion led me to join Hartford Care just over a year ago as the deputy manager, and I am thrilled to step into this new role.

Tegfield House is such a special place. Our home is more than just a care home; it is a family where we celebrate each individual's uniqueness, whether they are residents or staff. At Tegfield House, joy, laughter and treating everyone with the respect and level of care we would want for ourselves is something I deeply value and intend to uphold.

As we move forward together, I aim to ensure that we continue to provide outstanding care and maintain the warm, family-like environment that makes Tegfield House so wonderful. I look forward to working closely with all of you to create a place where everyone feels valued, happy, and well cared for.

Hannah Gosling
Hannah GoslingJob Title:Head of CareJoined: 2024

I have been working in the care sector for 10 years, 7 of which were spent at Hartford Care. I began my journey at Tegfield House as a Care Assistant, gradually progressing to Senior Care Assistant, and currently, I hold the position of Head of Care.

I enjoy working at Tegfield House because it has a warm, homely atmosphere, and we continue to grow and develop as a team. I hold NVQ Level 2 and 3 qualifications and am currently working towards completing my NVQ Level 5.

I am excited to watch Tegfield House expand and continue offering exceptional care to those in need.

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