Tegfield House

My father has been at Tegfield House since mid June this year. He has settled in really well and definitely regards it as his home now. The manager and her amazing team were fantastic at helping Dad settle in and answered all of our questions with patience and kindness. Nothing was too much trouble. They organised his paintings to be put up on the walls and helped to make his room cosy and homely. All the carers have been fantastic and have such a genuinely kind and thoughtful way when they speak to Dad - it is lovely to see. On August 12th, Dad turned 100 and the Tegfield staff organised a fabulous birthday morning. Some naval personnel attended and presented Dad with a certificate. A beautiful cake had been made, accompanied by singing by residents and family. The residents had also made a lovely banner. It was such a special morning. Thank you to all. An article with photos appeared in the local newspaper coordinated by Hartford Care and the home manager.

Thank you to all the staff who must have had a harrowing year and worked so hard to maintain their own well-being and those of the residents like my mother-in-law.

Over the past four months, the whole Tegfield team have been very helpful and made sure that my mother settled into the home without difficulty. We could not have wished for a more caring and supportive environment.

Mum has been a resident at Tegfield House in Winchester since December 20. As a family, we were extremely anxious about the move as Mum had had a very troubling year mentally, with harrowing experiences for her and for us to contend with whilst in hospital and at another care home. We really should not have worried. From the start, Mum has been happy, comfortable and confident in the care she receives at Tegfield and as a result, whilst still struggling sometimes to come to terms with her advancing years, is happier now than for a very long time. Tegfield is a lovely place to be, but what makes it truly special are the people that work there. It is obvious to us that they love their work and feel deeply for the residents in their care. It has been a joy to see so much of "The Old Mum" return, including her sense of humour and an interest in the wider world. Thank you, Tegfield, for rescuing Mum and us from our anxiety. We all rest easy, knowing she could not be in a better place.

I particularly enjoy the garden.

I am very happy here and would recommend it to friends or relatives. The staff are very helpful when my family call and are all kind to me and supportive.

I would like to say how impressed and happy I have been with the high standard of care that my cousin - now in her nineties and with dementia - has received since she moved into Tegfield House over two years ago. Before the coronavirus restrictions, when I was able to spend time with her in the home, I observed that she and the other residents were always treated with cheerfulness and with respect for their individual personalities. Clearly, a lot of thought and care goes into the provisions of activities and entertainment, and I have in the past eaten many delicious meals there. Now that visiting is, inevitably, very restricted, it is a great comfort to feel fully confident that my cousin is in very safe hands. The manager and staff are very punctilious about keeping us updated and informed about any issues that might arise, and I have found them accessible, understanding and helpful if I have any queries. Tegfield House is a small, family-style home, and there is a definite sense of community, which I believe much enhances the quality of life for its residents. I would wholeheartedly recommend it.

My beloved Aunt was only at Tegfield for a few weeks after she moved there from hospital until she sadly died. In that time I was blown away by the care and trouble the management and staff took to look after her. They did everything they possibly could for her, making sure she had constant medical help, making her as comfortable as possible and supporting her physically and emotionally. They were by my Aunt’s side throughout her final crisis, and I know she died supported by their warm, loving care, even though they had only known her a few weeks. They were truly outstanding – and more so given the very difficult circumstances with Covid-19. Their procedures to ensure the safety of the residents were superb. I cannot recommend Tegfield House highly enough.

Tegfield House is simply superb. The staff care and take time to talk to the residents. The food is good. The house is homely and the garden is large. The residents have a glass of wine on Sundays, entertainers some evenings and celebrate bonfire night and the rest.

It's so reassuring to know that Mum is in the best possible place with high standards of care and attention to detail. We really feel that Tegfield is a 'home' but with the added bonus of caring, professional staff who are always willing to go the extra mile. Mum moved in just before Covid hit and not being able to see her was very hard. Knowing that we had full confidence in the care she was receiving was extremely comforting. We are now able to visit (socially distanced in the garden) and it's a joy to see how much more settled she is and to witness how well she gets on with those caring for her.

Mum has been resident for almost a year now and we have peace of mind that she is living her golden years in the best place. Staff are always welcoming when we visit and will make time to have a chat. I love viewing pictures of everyone having such a good time. Staff go above and beyond in my opinion and are always happy to do so. Mum enjoys her new home and we feel like the staff and other residents are an extended family.

My mother has been in Tegfield House for over two years, and I feel so lucky that she was able to get in. She has a beautiful room where she can see the garden from both windows, and the team who have been looking after her throughout this time has been pretty consistent. The love and care she is shown, by a team of highly professional carers who are rightly proud of what they do, is humbling. It isn't easy - as we reach the end of our lives, more and more stops working often causing immense frustration which we can take out on those closest to us or those looking after us, but the team understands that. If something has changed in my mother's care, I can ask anyone and they will know why. They are also very good at looking after me when I visit, despite everything else going on. It is immensely comforting for me to know she is in such good hands. In my view, they thoroughly deserve the 'outstanding' rating they recently achieved.

They make a real effort as well with the social events that they organise for the residents and their families.

We have been very pleased with Tegfield House and the care that my Mum is receiving there. It is a very homely place and always makes me feel welcome. The Manager is excellent, hugely understanding and wise. We have been very pleased with the caring approach of the staff. Even now, when I am unable to visit, I have confidence that my Mum is being well looked after.

My mother has now been resident for last 18 months and is happier and more content then she was living on her own. All the staff at the home are caring and courteous and I am very happy with the care she is receiving.

My mother-in-law has settled in very well at Tegfield House. The carers are very kind and always available. The food is excellent with a lovely atmosphere in the dining room. The garden is a lovely space for walking and relaxing. The residents are treated with respect and encouraged to be involved in what is their home. We are very thankful to have found such a well run care home.

My elderly friend (95) decided that, although sound of mind she was too physically wobbly to live on her own. Her family and friends were surprised at her decision to move to a home, but Tegfield House has proved us wrong. The old lady is in a clean, comfortable room surrounded by her favourite belongings, and is able to do all the things with her family and friends with the comfort, safety and company to return to. The staff make a real effort to ensure the physical and metal care of everybody.

Dad's home is always clean, well staffed by friendly, experienced care workers and the atmosphere is calm, positive and welcoming. I can pop in anytime and staff give me updates on what Dad has been doing and who he has interacted with. The gardens and communal rooms are clean, tidy and well supplied with soft drinks, comfortable chairs etc. I feel very grateful that Dad is being so well cared for by happy, considerate staff. They look after me too. I like the way every resident is treated as a valued and unique individual in the home community. The manager is particularly compassionate, informative and a really good leader.

My mother has been extremely happy here. She loves the colourful garden and the interesting variety of activities, (such as singalongs/fireworks/cream teas and Christmas parties). It is lovely to see my mother laughing and enjoying the meals. The staff and management are extremely considerate, caring, helpful and do everything to help my mother enjoy her time at Tegfield.

The level of care is exceptional, personalised and individual, understanding the needs of and the underlying character of each resident - as well as how they interact, to create as harmonious a place as possible. The staff create a genuinely warm and caring atmosphere, and both the house and gardens are beautiful - well maintained, with the feel of a real home. The food is amazing, and they put a priority on ensuring that relatives are involved as far as they want - with events and parties etc. We are always made to feel incredibly welcome when visiting. Our father moved into Tegfield House on the death of our mother - our father's carer - last year. The staff have helped our father - and us - to adjust to these new circumstances. I always leave the home after a visit, confident that my father is in the best place for him, in an exceptionally warm and caring environment, and that he is happy and settled.