Westlands Care Home

Headmoor Lane, Four Marks, Alton GU34 3EP
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9.9 78 Reviews
  • Westlands Care Home, Alton
Westlands is situated in a tranquil rural location, close to the historic market town of Alton within easy reach of Winchester. It is set within the beautiful landscape of Hampshire, in the village of Four Marks.

The vision is to ensure that each resident is provided with the highest standards of person-centred care. It delivers care that promotes choice, independence and dignity; giving residents time to enjoy their lives in a caring and supportive environment.

It has a dedicated care team here at Westlands trained in all aspects of care including specialist dementia care.

It is delighted to provide 53 bedrooms, all with private ensuite facilities and with views of the picturesque garden and quaint courtyard. The lounges, dining areas and conservatory are all colour co-ordinated and have been created to encourage residents to have independence and space to make new friendships within a comfortable homely setting.

It provides a variety of activities such as arts & crafts, baking, gardening, exercise classes and music therapy; to benefit the physical, mental and social well-being of all residents. Westlands provide a luxury hair salon for all residents. It is the perfect space to feel pampered and to relax. It also offers private dining for residents and their families within the Memory Cafe and conservatory.


The specialist Life Skills Kitchen enables residents to carry out everyday tasks and maintain a level of independence by cooking and preparing food and washing up. Residents are supported by the chef and the care team. The new Memory Cafe has been created as a unique retreat for residents to relax and socialise. These popular facilities are an excellent addition to the home.
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Care Provided by Westlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1450
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1450

Fees may vary dependent upon assessment and dependency.

These prices are only a guideline, please contact Westlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Helen Brown (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • NHS referrals, Adult Services Referrals and Private Referrals
  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The home try to protect meal times so would prefer visits between 10.30-12.30 and 13.30-16.00, however, they do continue to allow visits outside of these times as needed.

Parking

  • Two large car parks in front of building

Westlands Care Home Reviews (78)

9.9

Westlands Care Home has a Review Score of 9.9 (9.915) out of 10, based on 16 reviews in the last 2 years.
Over all time Westlands Care Home has 78 reviews.

Overall Experience
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Date Published
  • 78
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  • 5
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Reviewer Connection to Westlands Care Home
  • 34
  • 16
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Total of 78, showing 41-60
Review from David T (Son of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take this opportunity to say thank you, for all your amazing hard work and dedication, not just through this pandemic, but in all the time that my mum has been a resident at Westlands. I don’t have a lot of experience when it comes to care/rest homes, but the staff at Westlands are
nothing short of extraordinary, even before the pandemic the love and respect that you show, not just to the residents, but to each other and to people who are visiting relatives is fantastic. You always make me feel welcome, even when I’m only there for short visits. I would like to express my gratitude for your handling of the current CoVid-19 pandemic, especially in locking down the home, it may be difficult not being able to see loved ones during this difficult time, but what makes it easier is knowing the sacrifices the staff at Westlands are making in order to keep all residents and staff members safe.
Many thanks once again for all your hard work.
Reply from Helen Brown, Home Manager at Westlands Care Home

Dear David, thank you so much for this review, mum is a pleasure to care for and you and your family have always been so very supportive of Westlands and the team. We can never say enough thank yous to those that entrust loved ones in our care, take care and stay safe and hopefully, the pandemic will be over soon so we can all meet again. Helen & Team.

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Review from V M (Daughter of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently passed away after living in this home for nearly two years. In that time, she had excellent care from the staff who are wonderful, from management right down the ladder, staff are lovely. My mum passed away very peacefully, aged 92, with no medication and the staff couldn't do enough
for my Mum and our family. Thank you Westlands, we as a family, are very grateful to the staff.
Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for taking the time to send a review at this very sad time, we will not only miss mum but you as a family. You have been amazing and we send our love and respect to you all.

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Review from Barbara T (Daughter-in-law of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff and carers are always pleasant. They really do care about all the residents and it is such a relief to know mother-in-law is being well cared for and entertained as much as she wants to be.
Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you Barbara for your review, we very much appreciate you taking the time to do this and we look forward to a continued partnership and input from you as a family, we would also like to thank you for your input, ideas and support at the coffee and chat meeting on the 2nd April.

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Review from J D (Sister of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my relative has only been at Westlands Care Home for a couple of months he has been treated very well. With endless patience and understanding. All the staff are helpful and friendly.
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Review from Avril C (Wife of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely home and all the staff are very good. It's like a hotel and the rooms are very good too. Lots of things to do every day for them. Lots of room to walk around the home. Always a carer around the home.
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Review from Kathryn M (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All care staff/nurses are very kind and welcoming. As a health care assistant myself, I very much appreciate how busy they are, but they do their very, very best to care for everyone's individual needs. I know this because, as I have seen it myself, my mum is always well presented and has help with
feeding when necessary. The care staff are also informative eg if the doctor is visited/there is a change of medication etc. Overall I am very pleased with my mum's care and Mum loves the food.
Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you, Kathryn, for your review of our home, we very much appreciate your time to do this, it also helps us greatly with quality assurance.
It is our pleasure to be able to support mum and you as a family and it is comforting to know that you feel that mum is well cared for too.

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Review from Elise G (Daughter of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went to Westlands when my mum was taken into hospital following a stroke in September, my mum joined my dad in October. Westlands is a very friendly and welcoming home and the staff are extremely polite. Hats off to all the staff who do such a fantastic job. I am always made to feel very welcome
when I visit. If I ever have any concerns, they are always dealt with and nothing is too much trouble.
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Review from Adele S (Daughter of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home set in beautiful surroundings. The staff are amazing with my parents, cannot thank them enough for all the support they have given.
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Review from T T (Husband of Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care provided by sympathetic carers.
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Review from Maggie W (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westlands is a very happy home! The staff, without exception, are kind, caring, helpful and hardworking. If I ever have a question or a problem it is sorted straight away. I turn up to visit my mum at different times and days and have never been aware of any problems.
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Review from C H (Wife of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is happy and settled at Westlands.
The staff are very helpful and caring and the home is clean and bright. The home is welcoming and the staff are friendly to the residents as well as family. It is so welcoming to be asked if one would like tea or coffee.
That really makes it feel like
home.
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Review from B W (Son of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care, love and attention my father received in his two months stay, until his passing on 17/9/18.
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Review from Barbara B (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westlands Care Home provided an extremely safe, caring, happy home for my mum over the last 18 months. She was very content and happy from day one, thanks to all the staff who treated her with such care, respect and dignity, especially as we lived so far away.
We were kept in constant touch and nothing
was too much trouble. A special place.
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Review from K B (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very happy with the care that was provided for my mother, with all the friendly and caring staff.
Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for taking the time to post this review especially at this very sad time, we will miss mum greatly and will miss our visits from you too, take care and our best wishes to you and your family.

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Review from Lesley E (Daughter-in-law of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law stayed at Westlands for a few months before her death. I cannot speak too highly of the wonderful carers there (I am one myself). Almost all of the carers were cheerful and kind and caring in what is obviously a very difficult job. I saw on numerous occasions, small acts of kindness
even for the most difficult of clients. The home itself looked a bit tired and grubby in places but it is the carers that matter. Well done to them all at Westlands.
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Review from Isobel Ann B (Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, loving and caring.
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Review from Paul H (Son of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 88 years old, suffers dementia and was not coping well in her own home. Despite lots of visits throughout the day, she lacked the support to help her physically and mentally.


In late June, we moved her into Westlands. Since then she has physically improved and her morale is much better

as she has support from the home at all times. She adores the staff who always find time to speak and have a laugh with her. This is something she severely missed whilst living in her own home. As her son, I always wanted the best for her and living in Canada makes communication so hard. However, I call the home almost every day and always greeted with a warm voice and immediate assistance to be put through to my mother.


Our choice to move my mother into care was the hardest I have made in decades but I am truly thankful for having selected Westlands where I feel she gets the care she needs from some truly outstanding staff and facilities.

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Review from Michael F (Husband of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think this is a well-run home, the staff are extremely helpful and very polite. After I have visited my wife I leave feeling completely satisfied knowing that the home is looking after her extremely well.
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Review from L M (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well looked after. All the staff are very caring in nature and make a real effort to engage with my mother and all the residents. The home has a great range of events to stimulate the interests of residents and the staff's enthusiasm is infectious.
Mum's medical state is well monitored
by the staff and although none of us in our family wanted our mother to be in a home. We agree that Westlands Care Home is the best of its kind of the many we have seen.
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Review from Julie B (Daughter of Resident) published on 19 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Westlands Care Home for two days short of a year. He died on the 25 March 2018.
I am grateful to the entire care team for their love and care of Dad, who went through many stages of dementia; each stage met with kindness and good humour.
In the beginning, I organised a
shed to be built in the grounds so that my father could garden if he wished and the Westlands Management Team arranged for the entire garden to be securely fenced so that Dad could have as much freedom as possible.
As his illness progressed, the staff moved his room several times so that he could get concentrated care and feel part of a central hub.
During his last days when he was in bed continually, the nursing care was excellent and he was happy and peaceful. His door was open
and there were always people coming and going. As one nurse said 'We love our patients' .... and they do.
Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Julie, The staff team are so grateful to have had the opportunity to not only care for your dad but also to know you, you will both always be very special to us all here at Westlands and the staff want me to say a very big Thank you for your kindness and for thinking of them.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Westlands Care Home is calculated as follows: ( (173 Excellents x 5) + (16 Goods x 4) ) ÷ 189 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westlands Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Caroline

Caroline Williams

Job Title: Activities Manager Joined: 2015

Caroline was nominated for the Social Care TV award for care worker of the month "February 2023" for her dedication to the role of "Activities Manager". She not only works hard within her allocated contracted hours, but she is tirelessly looking for ideas new activities and new entertainers, our program is amazing. She has also promoted the care home and its residents in our local community as well as building our Facebook page and Facebook friends. She is a true grafter and it really does show, that her enthusiasm is second to none, families, friends, residents and staff are 100 per cent behind her too. On Friday 24th February it was announced that after sifting through a very high number of entries Caroline was the winner. She received a certificate and £100 gift voucher for Marks and Spencer... Many congratulations Caroline, you are truly inspirational and we thank you for your dedication and for making a difference in the lives of countless others with all that you do.

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Helen Brown

Job Title: Registered Manager Joined: 2017

Managing a great team at Westlands to care for our dear residents in a safe and caring environment - just a snapshot of the many tasks of managing a GOOD care home.

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Irna Nash

Job Title: Care Coordinator Joined: 2017

Overseeing the care staff team and managing the medications - a snapshot of the many tasks needed to be a Care Coordinator.

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Carole Boyson

Job Title: Administrator Joined: 2021

Carole's role is to manage invoicing and resident contracts as well as many other tasks within her role, usually the first person you may speak with too when calling Westlands.

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