Westlands Care Home

Westlands House, Headmore Lane, Four Marks, Alton GU34 3EP

Westlands Care Home, Alton, Hampshire
Westlands Care Home, Alton, Hampshire
Westlands Care Home, Alton, Hampshire

Westlands Care home is an individually owned residential care home for older people and those living with dementia. The home is situated in the village of Four Marks near Alton and is set amidst beautiful grounds and countryside.

The home offers 51 single bedrooms all with en-suite facilities, telephone socket and television points. Residents are encouraged to personalise their own room by bringing small items of furniture and possessions.

The home has a large communal lounge, dining room and two conservatories which overlook the grounds. They have been landscaped to encourage residents' participation in outdoor activities.

The home believes that activities are a vital part of any residents' day and offer a wide selection, including outings to local events. Westlands has its own hairdresser, chiropodist, manicurist and a holistic and complimentary therapist who regularly come in and provide treatments for the residents who require them.

The aim is to provide excellent care whilst promoting independence, with residents' needs at the heart of everything they do, supported by a dedicated professional care team.

Owner: Westlands Care Home Ltd

Person in charge: Tomas Kaluzak (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westlands Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 13 Nov 2017

Rooms are available on both ground floor and first floor. All rooms have en-suite facilities.

Reviews

7.8 Westlands Care Home has a Review Score of 7.8 (7.786)

The Review Score of 7.8 (maximum of 10) for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Westlands Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.34 for Westlands Care Home is calculated as follows: ( (66 Excellents x 5) + (62 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.34

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.446 Points relating to the number of positive Reviews for Westlands Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.2 Target = 0.196

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westlands Care Home?

  • Extremely LIKELY
    8
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westlands Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

My mother has been a resident at the home since June of this year and I live locally and visit at least every other day. The staff are always welcoming, friendly and extremely caring. If a resident looks distressed, the carers will take their hand or put their arm around them and help to reassure them. The carers often sit with the residents and chat to them and will help them eat their meals if required. The carers get on well and are a great team. Mum's room is always tidy and she is well looked after. The home is well presented and facilities are good.

How likely would you be to recommend Westlands Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Helen Brown, Home Manager at Westlands Care Home responded to this review on 14 Nov 2017:

Thank you so much for your kind words and review Ellie, your feedback is most welcome and the team will be so pleased to know that you hold them in high regard.

I take my hat off to the wonderful carers who were so patient and gave everyone loving care.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband moved from home to Westlands Care Home as an emergency admission of the homes available at the time Westlands Care Home was the most helpful and supportive. All the staff were friendly and helpful. They went out of their way to help him settle. When he said he enjoyed crumpets- not on the menu- they quickly went and bought some. The rooms are comfortable when he needed end of life care he was moved to a larger room with two lots of windows and a hospital bed. The carers visited regularly to monitor his progress/treatment. On my daily visits, I was updated with his progress. Support after his death was helpful with all necessary contacts sorted.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very friendly and welcoming home. The staff are always smiling and caring. My dad's room was always clean and I was always made to feel welcome when I visited him. The home is in a lovely peaceful setting and there are plenty of staff available to care for the residents.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother has been in the care home for about 4 months, we chose it because of the family feel that we felt it had, we were told the care given by the stay was good and has proved to be so. There are always plenty of staff on hand and we are kept well informed of mum's progress or problems.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The way mum is looked after is perfect. She is happy and settled in the home. Every member of staff is friendly and always willing to help. It is a comfort for my family knowing that mum is in the correct home. Visiting hours are 24/7 which shows there is nothing to hide. We had a tour of the complete home before mum went there, all our questions and concerns were answered and we knew that Westlands was the right place for mum to be. There are regular activities for the residents to take part in. The staff are all hard working and treat all the residents well. As a family, we are extremely grateful for mum's care.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marie, Administration at Westlands Care Home responded to this review on 31 Aug 2016:

Thank you for your kind comments Sarah. It is a pleasure having your mum here at Westlands.

My overall view of Westlands Care Home by myself and my family is very good. They are always approachable and open to discussion and try hard to accommodate. I would not move my father as the home is just right for him - it provides a cosy, caring, safe, and happy environment. Staff are very good and do their best. Overall I am very happy with the home, staff and the care given to my father. Thank you.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care home is by far the best of the many that I have seen over the last 10 years the premises are beautifully maintained with areas that allow the residents to be as private or sociable as they wish. The staff are without exception friendly, professional and very kind to my mum. I have always been sceptical about mother going into a care home because she has always deteriorated during the spells she has spent in them. In a couple of months at Westlands mum has improved a lot and looks healthier than she has done for years.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

MY father has been here since March 2014 after my mother passed away and he was no longer able to live alone. He was a very confused and grieving man but the staff here did everything they could to settle him in. He is still confused, as is the nature of dementia, but he is as happy as he can be and thinks the world of the staff. The staff are all very approachable and as I live abroad they keep me informed of any major decisions and also facilitate communication from me to my father. It is very reassuring to me to know that he is well cared for, listened to, encouraged to live his life as best he can, safe and as happy as it is possible for him to be.

How likely would you be to recommend Westlands Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We have been impressed with the caring staff at Westlands Care Home. They took the time to talk to our mum which we were aware of because they were able to relate to us stories from the past. She liked the communal lounges colour scheme and inspired us to give her colour co-ordinated clothes! We appreciated the offer of a pot of tea at each of our visits. This was not only welcome but gave a focus to the visits when we were no longer able to play cards with mum.

How likely would you be to recommend Westlands Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has lived at Westlands room from 2011 - 2015. I have always found Westlands to be a warm, friendly home and I have been content that my mother was well looked after. All the care staff were approachable and friendly, my mother seems to have good relationships with them. The home is clean and a varied menu is provided. There is usually two or more forms of entertainment each week. Although on the costly side, the only issue was loss of clothes. But one to the nature of the home, clothing is regularly subject to heavy washing.

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I was relieved to find that Westlands were able to accommodate my father on a daily basis, when it was required, during a house move. Westlands did a plan for the week of days and varying times some including meals. It was extremely helpful to know that dad was in a safe place enabling me to concentrate on what I had to achieve. The staff were all welcoming, smiley, friendly and supportive.

How likely would you be to recommend Westlands Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

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