Westlands Care Home

I take my hat off to the wonderful carers who were so patient and gave everyone loving care.

My husband moved from home to Westlands Care Home as an emergency admission of the homes available at the time Westlands Care Home was the most helpful and supportive. All the staff were friendly and helpful. They went out of their way to help him settle. When he said he enjoyed crumpets- not on the menu- they quickly went and bought some. The rooms are comfortable when he needed end of life care he was moved to a larger room with two lots of windows and a hospital bed. The carers visited regularly to monitor his progress/treatment. On my daily visits, I was updated with his progress. Support after his death was helpful with all necessary contacts sorted.

Very friendly and welcoming home. The staff are always smiling and caring. My dad's room was always clean and I was always made to feel welcome when I visited him. The home is in a lovely peaceful setting and there are plenty of staff available to care for the residents.

Our mother has been in the care home for about 4 months, we chose it because of the family feel that we felt it had, we were told the care given by the stay was good and has proved to be so. There are always plenty of staff on hand and we are kept well informed of mum's progress or problems.

The way mum is looked after is perfect. She is happy and settled in the home. Every member of staff is friendly and always willing to help. It is a comfort for my family knowing that mum is in the correct home. Visiting hours are 24/7 which shows there is nothing to hide. We had a tour of the complete home before mum went there, all our questions and concerns were answered and we knew that Westlands was the right place for mum to be. There are regular activities for the residents to take part in. The staff are all hard working and treat all the residents well. As a family, we are extremely grateful for mum's care.

My overall view of Westlands Care Home by myself and my family is very good. They are always approachable and open to discussion and try hard to accommodate. I would not move my father as the home is just right for him - it provides a cosy, caring, safe, and happy environment. Staff are very good and do their best. Overall I am very happy with the home, staff and the care given to my father. Thank you.

The care home is by far the best of the many that I have seen over the last 10 years the premises are beautifully maintained with areas that allow the residents to be as private or sociable as they wish. The staff are without exception friendly, professional and very kind to my mum. I have always been sceptical about mother going into a care home because she has always deteriorated during the spells she has spent in them. In a couple of months at Westlands mum has improved a lot and looks healthier than she has done for years.

MY father has been here since March 2014 after my mother passed away and he was no longer able to live alone. He was a very confused and grieving man but the staff here did everything they could to settle him in. He is still confused, as is the nature of dementia, but he is as happy as he can be and thinks the world of the staff. The staff are all very approachable and as I live abroad they keep me informed of any major decisions and also facilitate communication from me to my father. It is very reassuring to me to know that he is well cared for, listened to, encouraged to live his life as best he can, safe and as happy as it is possible for him to be.

We have been impressed with the caring staff at Westlands Care Home. They took the time to talk to our mum which we were aware of because they were able to relate to us stories from the past. She liked the communal lounges colour scheme and inspired us to give her colour co-ordinated clothes! We appreciated the offer of a pot of tea at each of our visits. This was not only welcome but gave a focus to the visits when we were no longer able to play cards with mum.

My mother has lived at Westlands room from 2011 - 2015. I have always found Westlands to be a warm, friendly home and I have been content that my mother was well looked after. All the care staff were approachable and friendly, my mother seems to have good relationships with them. The home is clean and a varied menu is provided. There is usually two or more forms of entertainment each week. Although on the costly side, the only issue was loss of clothes. But one to the nature of the home, clothing is regularly subject to heavy washing.

I was relieved to find that Westlands were able to accommodate my father on a daily basis, when it was required, during a house move. Westlands did a plan for the week of days and varying times some including meals. It was extremely helpful to know that dad was in a safe place enabling me to concentrate on what I had to achieve. The staff were all welcoming, smiley, friendly and supportive.