Westlands Care Home

Headmoor Lane, Four Marks, Alton GU34 3EP
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9.9 83 Reviews
  • Westlands Care Home, Alton
Westlands is situated in a tranquil rural location, close to the historic market town of Alton within easy reach of Winchester. It is set within the beautiful landscape of Hampshire, in the village of Four Marks.

The vision is to ensure that each resident is provided with the highest standards of person-centred care. It delivers care that promotes choice, independence and dignity; giving residents time to enjoy their lives in a caring and supportive environment.

It has a dedicated care team here at Westlands trained in all aspects of care including specialist dementia care.

It is delighted to provide 53 bedrooms, all with private ensuite facilities and with views of the picturesque garden and quaint courtyard. The lounges, dining areas and conservatory are all colour co-ordinated and have been created to encourage residents to have independence and space to make new friendships within a comfortable homely setting.

It provides a variety of activities such as arts & crafts, baking, gardening, exercise classes and music therapy; to benefit the physical, mental and social well-being of all residents. Westlands provide a luxury hair salon for all residents. It is the perfect space to feel pampered and to relax. It also offers private dining for residents and their families within the Memory Cafe and conservatory.


The specialist Life Skills Kitchen enables residents to carry out everyday tasks and maintain a level of independence by cooking and preparing food and washing up. Residents are supported by the chef and the care team. The new Memory Cafe has been created as a unique retreat for residents to relax and socialise. These popular facilities are an excellent addition to the home.
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Care Provided by Westlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1545
  • Self-Funded Residential Dementia Care: £1495 – £1545
  • RESPITE Self-Funded Residential Care: £1495 – £1545
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1545

Fees may vary dependent upon assessment and dependency.

The price(s) shown are provided by the care home. Contact Westlands Care Home for full pricing details and T&Cs.

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Brown (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The home try to protect meal times so would prefer visits between 10.30-12.30 and 13.30-16.00, however, they do continue to allow visits outside of these times as needed.

Parking

  • Two large car parks in front of building

Westlands Care Home Reviews (83)

9.9

Westlands Care Home has a Review Score of 9.9 (9.875) out of 10, based on 17 reviews in the last 2 years.
Over all time Westlands Care Home has 83 reviews.

Overall Experience
  • 53
  • 27
  • 2
  • 0
  • 1
Date Published
  • 83
  • 3
  • 5
  • 17
  • 66
Reviewer Connection to Westlands Care Home
  • 36
  • 16
  • 9
  • 6
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 83, showing 81-83
Review from Robert H (Son of Resident) published on 20 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has lived at Westlands room from 2011 - 2015. I have always found Westlands to be a warm, friendly home and I have been content that my mother was well looked after. All the care staff were approachable and friendly, my mother seems to have good relationships with them. The home is clean and
a varied menu is provided. There is usually two or more forms of entertainment each week. Although on the costly side, the only issue was loss of clothes. But one to the nature of the home, clothing is regularly subject to heavy washing.
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  • Care / Support
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  • Treated with Dignity
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  • Safety / Security
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  • Value for Money
Review from Andrew (Son of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been impressed with the caring staff at Westlands Care Home. They took the time to talk to our mum which we were aware of because they were able to relate to us stories from the past. She liked the communal lounges colour scheme and inspired us to give her colour co-ordinated clothes! We appreciated
the offer of a pot of tea at each of our visits. This was not only welcome but gave a focus to the visits when we were no longer able to play cards with mum.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Eddie M (Daughter of Resident) published on 5 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was relieved to find that Westlands were able to accommodate my father on a daily basis, when it was required, during a house move. Westlands did a plan for the week of days and varying times some including meals. It was extremely helpful to know that dad was in a safe place enabling me to concentrate
on what I had to achieve. The staff were all welcoming, smiley, friendly and supportive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Management
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  • Value for Money
Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Westlands Care Home is calculated as follows: ( (191 Excellents x 5) + (10 Goods x 4) ) ÷ 201 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Westlands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Caroline

Caroline Williams

Job Title: Activities Manager Joined: 2015

Caroline was nominated for the Social Care TV award for care worker of the month "February 2023" for her dedication to the role of "Activities Manager". She not only works hard within her allocated contracted hours, but she is tirelessly looking for ideas new activities and new entertainers, our program is amazing. She has also promoted the care home and its residents in our local community as well as building our Facebook page and Facebook friends. She is a true grafter and it really does show, that her enthusiasm is second to none, families, friends, residents and staff are 100 per cent behind her too. On Friday 24th February it was announced that after sifting through a very high number of entries Caroline was the winner. She received a certificate and £100 gift voucher for Marks and Spencer... Many congratulations Caroline, you are truly inspirational and we thank you for your dedication and for making a difference in the lives of countless others with all that you do.

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Helen Brown

Job Title: Registered Manager Joined: 2017

Managing a great team at Westlands to care for our dear residents in a safe and caring environment - just a snapshot of the many tasks of managing a GOOD care home.

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Irna Nash

Job Title: Care Coordinator Joined: 2017

Overseeing the care staff team and managing the medications - a snapshot of the many tasks needed to be a Care Coordinator.

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Carole Boyson

Job Title: Administrator Joined: 2021

Carole's role is to manage invoicing and resident contracts as well as many other tasks within her role, usually the first person you may speak with too when calling Westlands.

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