Westlands Care Home

Headmoor Lane, Four Marks, Alton GU34 3EP
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9.9 83 Reviews
  • Westlands Care Home, Alton
Westlands is situated in a tranquil rural location, close to the historic market town of Alton within easy reach of Winchester. It is set within the beautiful landscape of Hampshire, in the village of Four Marks.

The vision is to ensure that each resident is provided with the highest standards of person-centred care. It delivers care that promotes choice, independence and dignity; giving residents time to enjoy their lives in a caring and supportive environment.

It has a dedicated care team here at Westlands trained in all aspects of care including specialist dementia care.

It is delighted to provide 53 bedrooms, all with private ensuite facilities and with views of the picturesque garden and quaint courtyard. The lounges, dining areas and conservatory are all colour co-ordinated and have been created to encourage residents to have independence and space to make new friendships within a comfortable homely setting.

It provides a variety of activities such as arts & crafts, baking, gardening, exercise classes and music therapy; to benefit the physical, mental and social well-being of all residents. Westlands provide a luxury hair salon for all residents. It is the perfect space to feel pampered and to relax. It also offers private dining for residents and their families within the Memory Cafe and conservatory.


The specialist Life Skills Kitchen enables residents to carry out everyday tasks and maintain a level of independence by cooking and preparing food and washing up. Residents are supported by the chef and the care team. The new Memory Cafe has been created as a unique retreat for residents to relax and socialise. These popular facilities are an excellent addition to the home.
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Care Provided by Westlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1545
  • Self-Funded Residential Dementia Care: £1495 – £1545
  • RESPITE Self-Funded Residential Care: £1495 – £1545
  • RESPITE Self-Funded Residential Dementia Care: £1495 – £1545

Fees may vary dependent upon assessment and dependency.

The price(s) shown are provided by the care home. Contact Westlands Care Home for full pricing details and T&Cs.

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Helen Brown (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Visiting

  • The home try to protect meal times so would prefer visits between 10.30-12.30 and 13.30-16.00, however, they do continue to allow visits outside of these times as needed.

Parking

  • Two large car parks in front of building

Westlands Care Home Reviews (83)

9.9

Westlands Care Home has a Review Score of 9.9 (9.875) out of 10, based on 17 reviews in the last 2 years.
Over all time Westlands Care Home has 83 reviews.

Overall Experience
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Date Published
  • 83
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Reviewer Connection to Westlands Care Home
  • 36
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Total of 83, showing 61-80
Review from Isobel Ann B (Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind, loving and caring.
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Review from Paul H (Son of Resident) published on 9 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 88 years old, suffers dementia and was not coping well in her own home. Despite lots of visits throughout the day, she lacked the support to help her physically and mentally.


In late June, we moved her into Westlands. Since then she has physically improved and her morale is much better

as she has support from the home at all times. She adores the staff who always find time to speak and have a laugh with her. This is something she severely missed whilst living in her own home. As her son, I always wanted the best for her and living in Canada makes communication so hard. However, I call the home almost every day and always greeted with a warm voice and immediate assistance to be put through to my mother.


Our choice to move my mother into care was the hardest I have made in decades but I am truly thankful for having selected Westlands where I feel she gets the care she needs from some truly outstanding staff and facilities.

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Review from Michael F (Husband of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think this is a well-run home, the staff are extremely helpful and very polite. After I have visited my wife I leave feeling completely satisfied knowing that the home is looking after her extremely well.
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Review from L M (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very well looked after. All the staff are very caring in nature and make a real effort to engage with my mother and all the residents. The home has a great range of events to stimulate the interests of residents and the staff's enthusiasm is infectious.
Mum's medical state is well monitored
by the staff and although none of us in our family wanted our mother to be in a home. We agree that Westlands Care Home is the best of its kind of the many we have seen.
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Review from Julie B (Daughter of Resident) published on 19 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of Westlands Care Home for two days short of a year. He died on the 25 March 2018.
I am grateful to the entire care team for their love and care of Dad, who went through many stages of dementia; each stage met with kindness and good humour.
In the beginning, I organised a
shed to be built in the grounds so that my father could garden if he wished and the Westlands Management Team arranged for the entire garden to be securely fenced so that Dad could have as much freedom as possible.
As his illness progressed, the staff moved his room several times so that he could get concentrated care and feel part of a central hub.
During his last days when he was in bed continually, the nursing care was excellent and he was happy and peaceful. His door was open
and there were always people coming and going. As one nurse said 'We love our patients' .... and they do.
Reply from Helen Brown, Home Manager at Westlands Care HomeDear Julie, The staff team are so grateful to have had the opportunity to not only care for your dad but also to know you, you will both always be very special to us all here at Westlands and the staff want me to say a very big Thank you for your kindness and for thinking of them.
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Review from E H (Wife of Resident) assisted by family/friend published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst in temporary respite care my husband was extremely well looked after and he was so obviously happy and enjoying his stay. His room was large and pleasant and the staff are friendly and efficient. He could not have been better looked after.
Reply from Helen Brown, Home Manager at Westlands Care HomeDear Eileen, thank you so much for this lovely review and your sons too, especially at this very sad time for you, your husband was a lovely man and we took great pleasure in caring for him. Westlands staff team wish you and your family kind wishes and are eternally grateful for this review
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Review from Ricard O (Son of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother, who suffered with dementia, was a resident at Westlands for over two years. In that time, she was extremely well looked after by the staff at Westlands who showed great kindness and care to our mum.
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Review from Malcolm I (Son of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Westlands Care Home in February 2015 at the age of 98 after showing signs of dementia. From the beginning, I was impressed with the 'care' factor. This continued throughout her 3-year stay there.Staff at all levels had the same caring attitude to the residents. Among the organised
activities mum particularly liked painting, crafts and the live music afternoons. Living within a few miles of the home, I was a regular visitor turning up unannounced at different times.


Sadly mum became terminally ill last year but was looked after until the end. I would not hesitate to recommend the home.

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Review from Paul A (Son of Resident) published on 31 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was in the north wing of the home and we found it to always be a pleasant place to visit. It was large, sunny and with plenty of space to sit or move around when visiting. The carers were friendly and helpful and appeared to do their best to keep mum comfortable, well fed and entertained.
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Review from Denis M (Friend of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My fellow priest has been welcomed warmly into Westlands House, which is not only a care home but a very caring home. The management and staff are warm and accepting and make themselves easily available: I could not fault them on their patience and dedication. There are many young people working on
the staff, which gives the place a bright and lively feel. The house itself is situated in a country setting, making for a peaceful atmosphere with lovely views. I feel very lucky that my priest friend has landed safely in such a lovely home.
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Review from J D (Friend of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit a friend at Westlands every two to three days and find the staff to be welcoming and very caring.
The home is very clean and warm and there is a happy feel about the place.
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Review from M K (Resident) published on 18 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have not been here long about three months. So far I'm getting to know the staff are all very friendly.
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Review from Ellie M (Daughter of Resident) published on 14 November 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My mother has been a resident at the home since June of this year and I live locally and visit at least every other day. The staff are always welcoming, friendly and extremely caring. If a resident looks distressed, the carers will take their hand or put their arm around them and help to reassure
them. The carers often sit with the residents and chat to them and will help them eat their meals if required. The carers get on well and are a great team. Mum's room is always tidy and she is well looked after. The home is well presented and facilities are good.
Reply from Helen Brown, Home Manager at Westlands Care HomeThank you so much for your kind words and review Ellie, your feedback is most welcome and the team will be so pleased to know that you hold them in high regard.
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Review from M F (Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I take my hat off to the wonderful carers who were so patient and gave everyone loving care.
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Review from Janice (Wife of Resident) published on 13 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband moved from home to Westlands Care Home as an emergency admission of the homes available at the time Westlands Care Home was the most helpful and supportive. All the staff were friendly and helpful. They went out of their way to help him settle. When he said he enjoyed crumpets- not on the
menu- they quickly went and bought some. The rooms are comfortable when he needed end of life care he was moved to a larger room with two lots of windows and a hospital bed. The carers visited regularly to monitor his progress/treatment. On my daily visits, I was updated with his progress. Support after his death was helpful with all necessary contacts sorted.
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Review from Sandra J (Daughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My overall view of Westlands Care Home by myself and my family is very good. They are always approachable and open to discussion and try hard to accommodate. I would not move my father as the home is just right for him - it provides a cosy, caring, safe, and happy environment. Staff are very good and
do their best. Overall I am very happy with the home, staff and the care given to my father. Thank you.
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Review from Sally (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother has been in the care home for about 4 months, we chose it because of the family feel that we felt it had, we were told the care given by the stay was good and has proved to be so. There are always plenty of staff on hand and we are kept well informed of mum's progress or problems.
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Review from John D (Son of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming home. The staff are always smiling and caring. My dad's room was always clean and I was always made to feel welcome when I visited him. The home is in a lovely peaceful setting and there are plenty of staff available to care for the residents.
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Review from Sarah S (Daughter of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The way mum is looked after is perfect. She is happy and settled in the home. Every member of staff is friendly and always willing to help. It is a comfort for my family knowing that mum is in the correct home. Visiting hours are 24/7 which shows there is nothing to hide. We had a tour of the complete
home before mum went there, all our questions and concerns were answered and we knew that Westlands was the right place for mum to be. There are regular activities for the residents to take part in. The staff are all hard working and treat all the residents well. As a family, we are extremely grateful for mum's care.
Reply from Marie, Administration at Westlands Care HomeThank you for your kind comments Sarah. It is a pleasure having your mum here at Westlands.
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Review from Sandy S (Daughter of Resident) published on 23 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
MY father has been here since March 2014 after my mother passed away and he was no longer able to live alone. He was a very confused and grieving man but the staff here did everything they could to settle him in. He is still confused, as is the nature of dementia, but he is as happy as he can be and
thinks the world of the staff. The staff are all very approachable and as I live abroad they keep me informed of any major decisions and also facilitate communication from me to my father. It is very reassuring to me to know that he is well cared for, listened to, encouraged to live his life as best he can, safe and as happy as it is possible for him to be.
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Current Review Score: 9.9 (9.875)

Overview of Review Score

The Review Score of 9.9 (9.875) out of 10 for Westlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.950 for Westlands Care Home is calculated as follows: ( (191 Excellents x 5) + (10 Goods x 4) ) ÷ 201 Ratings = 4.95
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Westlands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Caroline

Caroline Williams

Job Title: Activities Manager Joined: 2015

Caroline was nominated for the Social Care TV award for care worker of the month "February 2023" for her dedication to the role of "Activities Manager". She not only works hard within her allocated contracted hours, but she is tirelessly looking for ideas new activities and new entertainers, our program is amazing. She has also promoted the care home and its residents in our local community as well as building our Facebook page and Facebook friends. She is a true grafter and it really does show, that her enthusiasm is second to none, families, friends, residents and staff are 100 per cent behind her too. On Friday 24th February it was announced that after sifting through a very high number of entries Caroline was the winner. She received a certificate and £100 gift voucher for Marks and Spencer... Many congratulations Caroline, you are truly inspirational and we thank you for your dedication and for making a difference in the lives of countless others with all that you do.

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Helen Brown

Job Title: Registered Manager Joined: 2017

Managing a great team at Westlands to care for our dear residents in a safe and caring environment - just a snapshot of the many tasks of managing a GOOD care home.

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Irna Nash

Job Title: Care Coordinator Joined: 2017

Overseeing the care staff team and managing the medications - a snapshot of the many tasks needed to be a Care Coordinator.

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Carole Boyson

Job Title: Administrator Joined: 2021

Carole's role is to manage invoicing and resident contracts as well as many other tasks within her role, usually the first person you may speak with too when calling Westlands.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westlands Care Home to verify any information. View our terms and conditions. Westlands Care Home has an Enhanced Service - more info.