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Westlands Care Home

Headmoor Lane, Four Marks, Alton, Hampshire GU34 3EP
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It is a pleasure living hereD K(Resident / Service User)
Westlands Care Home, Alton
they provide a loving and comfortable environment for all the residentsLynn H(Daughter-in-law of Resident/Service User)
Westlands Care Home, Alton
This care home is absolutely outstanding.Holly C(Granddaughter of Resident/Service User)
Westlands Care Home, Alton

Westlands is situated in a tranquil rural location, close to the historic market town of Alton within easy reach of Winchester. It is set within the beautiful landscape of Hampshire, in the village of Four Marks.

The vision is to ensure that each resident is provided with the highest standards of person-centred care. It delivers care that promotes choice, independence and dignity; giving residents time to enjoy their lives in a...  

Care Provided by Westlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,495 - £1,545£1,495 - £1,545
Residential Dementia Care£1,495 - £1,545£1,495 - £1,545

Fees may vary dependent upon assessment and dependency.

Contact Westlands Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Helen Brown (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 106

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • The home try to protect meal times so would prefer visits between 10.30-12.30 and 13.30-16.00, however, they do continue to allow visits outside of these times as needed.

Parking

  • Two large car parks in front of building

Westlands Care Home Reviews (88)

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10

Westlands Care Home has a Review Score of 10 (9.962) out of 10, based on 22 reviews in the last 2 years. Over all time Westlands Care Home has 88 reviews.

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Showing 88 reviews matching selected criteria
Review from C H (Wife of Resident) published on 3 October 2018 Submitted via Postal Card
Overall Experience
My husband is happy and settled at Westlands.
The staff are very helpful and caring and the home is clean and bright. The home is welcoming and the staff are friendly to the residents as well as family. It is so welcoming to be asked if one would like tea or coffee.

That really makes it feel like home.

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Review from B W (Son of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience

I cannot fault the care, love and attention my father received in his two months stay, until his passing on 17/9/18.

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Review from Barbara B (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card
Overall Experience
Westlands Care Home provided an extremely safe, caring, happy home for my mum over the last 18 months. She was very content and happy from day one, thanks to all the staff who treated her with such care, respect and dignity, especially as we lived so far away.

We were kept in constant touch and nothing was too much trouble. A special place.

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Review from K B (Daughter of Resident) published on 21 September 2018 Submitted via Postal Card
Overall Experience

I was very happy with the care that was provided for my mother, with all the friendly and caring staff.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for taking the time to post this review especially at this very sad time, we will miss mum greatly and will miss our visits from you too, take care and our best wishes to you and your family.

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Review from Lesley E (Daughter-in-law of Resident) published on 14 September 2018 Submitted via Postal Card
Overall Experience

My mother-in-law stayed at Westlands for a few months before her death. I cannot speak too highly of the wonderful carers there (I am one myself). Almost all of the carers were cheerful and kind and caring in what is obviously a very difficult job. I saw on numerous occasions, small acts of kindness even for the most difficult of clients. The home itself looked a bit tired and grubby in places but it is the carers that matter. Well done to them all at Westlands.

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Review from Isobel Ann B (Resident / Service User) published on 14 September 2018 Submitted via Postal Card
Overall Experience

Very kind, loving and caring.

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Review from Paul H (Son of Resident) published on 9 August 2018 Submitted via Website
Overall Experience

My mother is 88 years old, suffers dementia and was not coping well in her own home. Despite lots of visits throughout the day, she lacked the support to help her physically and mentally.

In late June, we moved her into Westlands. Since then she has physically improved and her morale is much better as she has support from the home at all times. She adores the staff who always find time to speak and have a laugh with her. This is something she severely missed whilst living in her own home. As her son, I always wanted the best for her and living in Canada makes communication so hard. However, I call the home almost every day and always greeted with a warm voice and immediate assistance to be put through to my mother.

Our choice to move my mother into care was the hardest I have made in decades but I am truly thankful for having selected Westlands where I feel she gets the care she needs from some truly outstanding staff and facilities.

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Review from Michael F (Husband of Resident) published on 7 August 2018 Submitted via Postal Card
Overall Experience

I think this is a well-run home, the staff are extremely helpful and very polite. After I have visited my wife I leave feeling completely satisfied knowing that the home is looking after her extremely well.

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Review from L M (Son of Resident) published on 5 June 2018 Submitted via Postal Card
Overall Experience
My mother is very well looked after. All the staff are very caring in nature and make a real effort to engage with my mother and all the residents. The home has a great range of events to stimulate the interests of residents and the staff's enthusiasm is infectious.

Mum's medical state is well monitored by the staff and although none of us in our family wanted our mother to be in a home. We agree that Westlands Care Home is the best of its kind of the many we have seen.

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Review from Julie B (Daughter of Resident) published on 19 April 2018 Submitted via Website
Overall Experience
My father was a resident of Westlands Care Home for two days short of a year. He died on the 25 March 2018.
I am grateful to the entire care team for their love and care of Dad, who went through many stages of dementia; each stage met with kindness and good humour.
In the beginning, I organised a shed to be built in the grounds so that my father could garden if he wished and the Westlands Management Team arranged for the entire garden to be securely fenced so that Dad could have as much freedom as possible.
As his illness progressed, the staff moved his room several times so that he could get concentrated care and feel part of a central hub.
During his last days when he was in bed continually, the nursing care was excellent and he was happy and peaceful. His door was open

and there were always people coming and going. As one nurse said 'We love our patients' .... and they do.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Julie, The staff team are so grateful to have had the opportunity to not only care for your dad but also to know you, you will both always be very special to us all here at Westlands and the staff want me to say a very big Thank you for your kindness and for thinking of them.

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Review from E H (Wife of Resident) published on 17 April 2018 Submitted via Postal Card
Overall Experience

Whilst in temporary respite care my husband was extremely well looked after and he was so obviously happy and enjoying his stay. His room was large and pleasant and the staff are friendly and efficient. He could not have been better looked after.

Reply from Helen Brown, Home Manager at Westlands Care Home

Dear Eileen, thank you so much for this lovely review and your sons too, especially at this very sad time for you, your husband was a lovely man and we took great pleasure in caring for him. Westlands staff team wish you and your family kind wishes and are eternally grateful for this review

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Review from Ricard O (Son of Resident) published on 14 March 2018 Submitted via Website
Overall Experience

Our mother, who suffered with dementia, was a resident at Westlands for over two years. In that time, she was extremely well looked after by the staff at Westlands who showed great kindness and care to our mum.

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Review from Malcolm I (Son of Resident) published on 1 February 2018 Submitted via Postal Card
Overall Experience

My mother moved to Westlands Care Home in February 2015 at the age of 98 after showing signs of dementia. From the beginning, I was impressed with the 'care' factor. This continued throughout her 3-year stay there.Staff at all levels had the same caring attitude to the residents. Among the organised activities mum particularly liked painting, crafts and the live music afternoons. Living within a few miles of the home, I was a regular visitor turning up unannounced at different times.

Sadly mum became terminally ill last year but was looked after until the end. I would not hesitate to recommend the home.

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Review from Paul A (Son of Resident) published on 31 January 2018 Submitted via Website
Overall Experience

My mother was in the north wing of the home and we found it to always be a pleasant place to visit. It was large, sunny and with plenty of space to sit or move around when visiting. The carers were friendly and helpful and appeared to do their best to keep mum comfortable, well fed and entertained.

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Review from Denis M (Friend of Resident) published on 8 January 2018 Submitted via Website
Overall Experience

My fellow priest has been welcomed warmly into Westlands House, which is not only a care home but a very caring home. The management and staff are warm and accepting and make themselves easily available: I could not fault them on their patience and dedication. There are many young people working on the staff, which gives the place a bright and lively feel. The house itself is situated in a country setting, making for a peaceful atmosphere with lovely views. I feel very lucky that my priest friend has landed safely in such a lovely home.

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Review from J D (Friend of Resident) published on 21 December 2017 Submitted via Postal Card
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I visit a friend at Westlands every two to three days and find the staff to be welcoming and very caring.

The home is very clean and warm and there is a happy feel about the place.

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Review from M K (Resident / Service User) published on 18 December 2017 Submitted via Postal Card
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I have not been here long about three months. So far I'm getting to know the staff are all very friendly.

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Review from Ellie M (Daughter of Resident) published on 14 November 2017 Submitted via Website
Overall Experience

My mother has been a resident at the home since June of this year and I live locally and visit at least every other day. The staff are always welcoming, friendly and extremely caring. If a resident looks distressed, the carers will take their hand or put their arm around them and help to reassure them. The carers often sit with the residents and chat to them and will help them eat their meals if required. The carers get on well and are a great team. Mum's room is always tidy and she is well looked after. The home is well presented and facilities are good.

Reply from Helen Brown, Home Manager at Westlands Care Home

Thank you so much for your kind words and review Ellie, your feedback is most welcome and the team will be so pleased to know that you hold them in high regard.

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Review from M F (Resident / Service User) published on 4 January 2017 Submitted via Postal Card
Overall Experience

I take my hat off to the wonderful carers who were so patient and gave everyone loving care.

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Review from Janice (Wife of Resident) published on 13 October 2016 Submitted via Postal Card
Overall Experience

My husband moved from home to Westlands Care Home as an emergency admission of the homes available at the time Westlands Care Home was the most helpful and supportive. All the staff were friendly and helpful. They went out of their way to help him settle. When he said he enjoyed crumpets- not on the menu- they quickly went and bought some. The rooms are comfortable when he needed end of life care he was moved to a larger room with two lots of windows and a hospital bed. The carers visited regularly to monitor his progress/treatment. On my daily visits, I was updated with his progress. Support after his death was helpful with all necessary contacts sorted.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 August 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 18 Dec 2025

    Carer, Gina Anton, has won a Social Care TV Award for all of her hard work in all departments in Westlands Care Home. Gina Anton, a dedicated member of the...

  • 18 Dec 2025

    Carer, Gina Anton, has won a Social Care TV Award for all of her hard work in all departments in Westlands Care Home. Gina Anton, a dedicated member of the...

  • 17 Jul 2025

    Well done to Julie, the daughter of our resident Scottie. Scottie passed away last year after losing his battle with dementia. Julie's challenge was to row 26 miles on a...

Upcoming Events

There are no upcoming events for Westlands Care Home.

Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Westlands Care Home.

Meet the Team (4)

Caroline Williams
Caroline WilliamsJob Title:Activities ManagerJoined: 2015

Caroline was nominated for the Social Care TV award for care worker of the month "February 2023" for her dedication to the role of "Activities Manager". She not only works hard within her allocated contracted hours, but she is tirelessly looking for ideas new activities and new entertainers, our program is amazing. She has also promoted the care home and its residents in our local community as well as building our Facebook page and Facebook friends. She is a true grafter and it really does show, that her enthusiasm is second to none, families, friends, residents and staff are 100 per cent behind her too. On Friday 24th February it was announced that after sifting through a very high number of entries Caroline was the winner. She received a certificate and £100 gift voucher for Marks and Spencer... Many congratulations Caroline, you are truly inspirational and we thank you for your dedication and for making a difference in the lives of countless others with all that you do.

Helen Brown
Helen BrownJob Title:Registered ManagerJoined: 2017

Managing a great team at Westlands to care for our dear residents in a safe and caring environment - just a snapshot of the many tasks of managing a GOOD care home.

Irna Nash
Irna NashJob Title:Care CoordinatorJoined: 2017

Overseeing the care staff team and managing the medications - a snapshot of the many tasks needed to be a Care Coordinator.

Carole Boyson
Carole BoysonJob Title:AdministratorJoined: 2021

Carole's role is to manage invoicing and resident contracts as well as many other tasks within her role, usually the first person you may speak with too when calling Westlands.

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