Ashwood

Dickenson Way, New Road, Ware SG12 7BY

Situated in Ware, Ashwood offers a quiet and relaxing atmosphere. The cosy units have their own lounges and dining area and all rooms a furnished but carers welcome those precious items to ensure your room is everything you would wish it to be. The garden is enclosed and offers short but pleasant walks.

If you wish for a more lively choice, activities abound at Ashwood it has enchanting atmosphere which must be experienced to understand its charm.

Group: Runwood Homes Ltd

Person in charge: Rosa Gaiteri (Acting Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 64

Rooms with ensuite WC: 16

Facilities & Services: Own GP if required • Close to Local shops • Near Public Transport • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Ashwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Ashwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Ashwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Ashwood is calculated as follows: ( (106 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 144 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.391 Points relating to the number of positive Reviews for Ashwood is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12.8 Target = 0.391

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Ashwood has a Review Score of 9.1 (9.058) from 12 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashwood?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashwood

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother has lived at Ashwood for nine years and she is very happy. Staff are always very helpful, caring and she is always smiling when I visit.
I'm very happy with the care my mother receives in the home and all staff and management are very helpful and give good customer care.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   5 out of 5

All residents have been included in the decorating Christmas of their home.
Lots of singing and happy times. Staff very friendly and know the residents and their needs and funny ways. I take my hat off to the staff here that work very hard and always manage to have a smile on their face. Lots of notices of upcoming events. BBQ's in the summer fetes etc. Carol singing and more staff go the extra mile to keep the residents safe and happy.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   4.7 out of 5

My dad has been a resident here for just over a year, although it took time to settle he is now very settled. He is understood by all the staff even his strange ways!! The staff are all very kind caring and jolly always lovely smiles. Always lots going on and the food is great! It is always lovely and clean throughout.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was sent here from the dementia ward at the hospital. I read the reviews on here and was dismayed by the awful comments. My mum came anyway, I had no option.
From the initial visit until my mum left (not through my choice) the staff at Ashwood have been fantastic, very polite, helpful, reassuring and kind. I witnessed strength, compassion and loving care given by staff to patients at all visits, at any time of day, weekend etc... Very sorry to leave.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with the care our aunt has received up to date. The carers are really lovely and brilliant with my aunt. The staff are approachable and really helpful.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are very helpful. I feel that certain people are very caring to my mother. Food appears to be very satisfactory and the activities have improved very much.

How likely would you be to recommend Ashwood? Likely

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Average Rating:   3.8 out of 5

Excellent care and attention. Home is clean and well run. Very nice ambience, warm and welcoming. Good friendly staff.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has been a resident at Ashwood for 2 and a half years now and has dementia. I can't praise enough the amazing care she receives. The staff are always available to talk to and the carers are lovely. Always very caring and kind to all the residents. I wouldn't want my mum to be anywhere else. I visited her most days and have never had any cause to worry about her. The new activity co-ordinator is brilliant and always has plenty of new ideas for everyone.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   4.8 out of 5

Little really to tell, but mum seems settled and content. All the staff are very caring and communicative. Could the staff spend more time one to one with the residents or is there not enough time? An email newsletter to residents would be great.
Wholly support plans to have outings spaced out.

How likely would you be to recommend Ashwood? Likely

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Average Rating:   3.8 out of 5

Ashwood is a "home from home". The staff are all kind, considerate and caring and it is such a comfort to know that my Mother-in-law is being looked after so well.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   5 out of 5

I find that the service provided by Runwoody at Ashwood is of the highest quality and the staff are considerate to the extreme. All residents are treated in a loving and considerate care. The activities are of the highest order wth occupational activities encouraged. The staff ensure that during these activities they are well controlled and safe. Well done to all at Runwoody Ashwood Home

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   5 out of 5

I have only good things to sat about Ashwood. My husband has been here for 8 months and we have no complaints.

How likely would you be to recommend Ashwood? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashwood