Beane River View

I have come to believe that my mother is in the best place for her. The caring staff are well-intentioned, good-humoured and generally responsive to her needs. The administrative staff are likewise pleasant and willing to help and to keep me informed.

Again I cannot fault Beane River View, Hertford.

My aunt died on 24 June, at the grand old age of 102 - the oldest resident in the home. Following her funeral, her wake was held at Beane River View and staff were able to attend. On behalf of all our large family who are spread far and wide, who came together on the day - I say thank you to the care staff, for the wonderful buffet and last but not least to the manager, whose help and advice has been much appreciated.

My mother is now a resident, it's an excellent home. Simple as that.

I cannot rate this home highly enough, and I know what 'not so good' looks like as we moved my father from another care home in Nov 21. Sadly he passed away in July 22. He had dementia and eventually, could do nothing for himself, finally becoming bedbound. The staff were out of this world and treated him as if he were their own father. In fact, the love, care, and attention were felt throughout the entire home, from management to office staff, kitchen staff, and cleaners, it's like one big family. I had total peace of mind that he was getting the very best care available, honest loving care. In the week that dad became very poorly towards the end of life I stayed with him all day and the staff looked after me too, both physically in terms of offering me food (which was absolutely delicious) and drinks and emotionally, doing everything in their power to make both of us as comfortable as possible. I'd give this home 10 stars if I could.

Although my mother-in-law was only in Beane River for two weeks, she was very well looked after and cared for. My mother-in-law was happy and comfortable. The manager and his staff were always very helpful and spent time both on/off the phone explaining or helping us. Nothing was too much trouble. Clean and cheerful home.

My father moved to the care home in March 22 and was welcomed very well with great kindness and care. My father was blind and suffering from Alzheimer's. He felt safe and secure, which he had not done for many months in his own home. Sadly my father passed away after only 4-weeks at the home, but they kept me fully informed about him at all times.

Friendly and helpful staff. After only a few weeks my mum's mental and physical wellbeing had improved enormously. These people are kind and really know what twenty-four hours a day care is all about.

The staff at Beane River have always been courteous, helpful and most importantly very caring of Mummy, even in these hideous, difficult times. They have gone out of their way to make sure we could visit when allowed, etc.

My sister-in-law was with you for about 3 years and then her husband has now been with you for about 3 years. I visited my sister-in-law regularly and both she and my brother have always enjoyed their food there. They have various stimulating forms of entertainment and also enjoyed the garden, which is very attractive.

My family and I are extremely happy with the exceptional care that you have and continue to provide my mother. During what has been a very difficult time for everybody, we as a family could not be more grateful to the entire management and staff for what you have done to keep everyone safe, whilst also providing exceptional care and empathy to my mother. Thank you for everything that you have done, you have an exceptional team that I know you are very proud of. We could not be happier as a family, and thank you once again for the love and empathy you have shared with my mother.

Our mum is well looked after, always clean and comfortable. The food is very good, also the staff always attentive and patient.

Wonderful to see dad as best we can at the moment. Nice that he has a friendly home life with the staff who are superb. He is being looked after so well and we really appreciate what the staff are doing for him.

My mother has now had 3 years residency at Beane River View even during this time she has received exceptional care by all the staff and management without exception. The combination of care, medical attention and good nutrition have resulted in mum achieving a stable and healthy condition whilst suffering the chronic symptoms of dementia. A massive thanks to the team who have really pulled out the stops during this year's events.

Saw my wife on a garden visit today, in these unusual times having not seen her for four months I didn't know how she would be. I am very pleased to say she looked well and contented and I felt extremely relieved. Well done all the staff in these difficult circumstances.

Mum is so well looked after at Beane River View. All her carers are lovely, approachable and accommodating. During the lockdown, I have been so impressed with how well it's been handled from early lockdown to keep residents safe to allowing me to visit, putting Mum's safety first.

This was my third visit to Beane River View and I was very well looked after by the caring staff who were always attentive to my needs. My visitors found the staff to be hospitable and friendly. I expect to be coming back for another respite week.

Very helpful staff, also very attentive and caring for all their clients.

Having moved mum from another care home where she wasn't happy, she now appears extremely settled and happy. She gets on well with the staff who are extremely friendly, helpful and caring. As he has been away for most of September, I have been unable to give the manager an 'excellent' rating, however, this is no reflection on him and there have been no issues with general management of the home. All in all, I am very happy with mums placement at Beane River View.

Mum was at Beane River for 13 months. The carers were all very kind, caring and humorous. Food was excellent and the home was kept clean. Due to the distance, I would only visit once a week. Therefore, I didn't know how many activities took place each week. The cinema and made-up pub are very good.