Greenhill, Barnet, Hertfordshire
Greenhill, Barnet, Hertfordshire
Greenhill, Barnet, Hertfordshire

Greenhill is a well established home within the community of Barnet and Potters Bar and is set in seven acres of beautiful mature grounds close to the exclusive Hadley Wood area. Greenhill was formerly a magnificent country house and family home to the "Oppermans" who resided here until the 1940s. Greenhill opened in 1989 and has been tastefully refurbished, extended and equipped to provide outstanding levels of care to the elderly.

Greenhill has a total of 67 rooms and residents have a choice of single, single en-suite, or companion bedrooms, all of which may be personalised and offer beautiful parkland views.

Greenhill offers residents a choice of lounges and dining areas including an exquisite oak panelled dining room, together with a sunny garden conservatory. The beautifully manicured gardens at Greenhill, with their landmark 200 year old cedar tree, offer outstanding views of the parkland and fields. The gardens are a safe environment, with easy access pathways and a garden log cabin and greenhouse for outdoor activities.

They market their home with a choice of dining rooms which allows residents with similar needs to dine together.

Greenhill offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment. Care is provided by fully trained staff, 98% of whom are NVQ trained.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Group: B&M Care Ltd

Person in charge: Veronica Avwenake (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Esperanto, Italian, Polish, Portuguese, Romanian, Tagalog, Turkish, Yoruba

Single Rooms: 65

Shared Rooms: 1

Rooms with ensuite WC: 61

Weekly Charges Guide: Personal Care Single £950 – £950 (These prices are only a guideline, please contact Greenhill to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Greenhill: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Greenhill has a Review Score of 9.3 (9.330)

The Review Score of 9.3 (maximum of 10) for Greenhill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Greenhill in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.658 for Greenhill is calculated as follows: ( (226 Excellents x 5) + (77 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 319 Ratings = 4.658

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.672 Points relating to the number of positive Reviews for Greenhill is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 9 Reviews ÷ 13.4 Target = 0.672

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    20
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenhill?

  • Extremely LIKELY
    27
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenhill

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    7
  • Friend of Resident/Service User
    3
  • Relative of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • more

My father has been at Greenhill for over 4 years. Throughout this time he has received excellent care in the home. The staff know him and understand him (many of them were there when he arrived). Greenhill is a very happy, welcoming place and we enjoy our visits, in fact, it feels like a home from home for myself, my wife and our dog. The food is good (I often stay for lunch) and the entertainment and activities are excellent. So a very good home run by an outstanding team of caring people.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at Greenhill did everything they could to look after my mother and to help and reassure my sister and I at what was a very distressing time.

Anytime we asked to see someone, about anything, they would always have time to chat to us and any problems were resolved.

I think the team there are very good indeed and my mother is now back home - much stronger after her stay at Greenhill.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Excellent

We had to move my mother into a care home following a series of falls.
She is 96 years old and has settled in well.
The staff at Greenhill are amazing - so caring and thoughtful.
The home is extremely well managed by the manager who is so warm and welcoming.
The rooms are a good size and are all ensuite.
Everywhere is spotlessly clean.
We know our mother is kept safe and looked after so well that we now have peace of mind.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was reluctant to go into a care home. However, the welcome she received and the facilities at the home have changed her mind. She cannot praise the staff enough for their friendly manner and the time they are willing to give to the residents. As she says " Nothing is too much trouble". She is really enjoying her stay.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This visit mum went down with a chest infection but it was picked up on so quickly, the doctor brought in and antibiotics began, that the next afternoon she was significantly better. The care she receives is always sensitively given meeting her needs but also keeping her content that she is making decisions and still have some autonomy. It isn't easy to leave your mother at a care home, but I can do it because I know how well looked after she is and she is content, able to be herself and enjoy smiles and laughter with the staff. My husband says I am a different person when mum is there, and that is a wonderful gift they give me too, so thank you all the staff

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff at the home were very well trained in dealing with people with dementia.
My friend was treated kindly, with respect and was very much loved.
I always felt the staff really loved their jobs, always smiled.
Everybody was treated well and with respect.
The home was always clean, fresh and all the residents were always clean and well dressed.
The food was varied.
The activities always going on.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Greenhill for just under 2 years. During her stay she was treated with respect, kindness and consideration.
In the weeks leading up to her death, her care was of a very high standard.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Greenhill was the answer to a prayer. The manager strives for excellence in all areas yet still maintains a caring atmosphere. Every member of staff we met was wonderful and considerate. The home is situated in a beautiful environment. We were confident that mum was receiving the best care we could have hoped for. Her last days were made particularly special as the staff went the extra mile to ensure she was comfortable and treated with great respect and dignity.
Honestly, we cannot fault any aspect of this wonderful home from home.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My uncle resided for over two years at Greenhill. He appeared very happy. We found the staff from the management, carers, nurses, house staff are all friendly, efficient and willing to answer any questions. Also to inform us of his health and any changes. Greenhill is set in nice gardens, new extra parking makes visiting easier. The cleanliness and make over of rooms makes them very pleasant.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The home provided wonderful care for my mum and the staff were extremely caring and looked after her very well.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived at Greenhill for around 9 months and both she and us were very happy indeed with the home. The accommodation, food and activities were all fine and my mum loved the beautiful gardens but most of all, I would praise the exceptional staff who made her so welcome.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot praise the staff at Greenhill enough, they are kind, patient and caring. Any teething problems at the start of mum's stay were sorted out quickly and professionally. As a family, we are made to feel very welcome, with cups of tea and reassuring words.

All the staff take the time to get to know the residents and their interactions are always positive and loving. The manager seems to have a great rapport with both her staff and the people they look after. The house and grounds are superb and there is no doubt that money is invested in the property to keep it looking lovely. I cannot thank the staff or praise them highly enough.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother was diagnosed with dementia and has been a resident at Greenhill for just over 2 years. I cannot praise the staff enough, for their outstanding care, support and understanding of mum's many individual needs, which at times can be challenging. They will always go 'the extra mile'. Mum is so happy and contented and my brother and I genuinely feel part of the Greenhill extended family!
We are consulted on all aspects of mum's care and we are always given the opportunity to talk to the staff and management about any concerns. 'The Cedars' which is the part of the home where mum spends her time, is a very special place.
Residents have their own special lounge, sensory room and wonderful conservatory looking out over the beautiful grounds and a small courtyard with lovely potted flowers.
Mum enjoys the special activities including summer bbq's, Christmas celebrations and firework evenings. Residents and relatives meetings are held regularly which keeps us in touch with all events.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the three occasions. I have visited my relative and I have been impressed by the wonderful care given to my cousin and all the other residents.
I am aware my relatives particular problems were not easy for the staff but their considerate loving care has meant she has settled in very well. All the staff I have met treat all the residents with respect and care which makes my visits a joy.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

From the very first day my mother arrived at the care home, she was made to feel at home. She always told me how happy she was and how she loved all of her carers. Not at any time did she feel unhappy and to reach the age of 99 is evidence itself. I know the staff and carers are paid to do their work, but the carers gave much more and above what their job required, that only true carers can do. I highly recommend this home.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have been visiting my neighbour at this care home and was so happy to know that she is being treated with dignity and compassion.
The staff are wonderful, very kind and there is a very calm atmosphere. The fact that there is an open door policy to visitors says a lot.
The property is lovely and very well maintained. The garden is well laid out and a wonderful space to encourage the residents to get out in the fresh air.
When my time comes I will book my place there!

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother developed dementia in 2011 and we were faced with the difficult choice of having to select a care home for her. It was quite a daunting and emotional time for all the family. We couldn't have been happier when we found Greenhill. The home itself and its location in leafy Hertfordshire was breath taking. The care and attention management and staff gave to my mother and the friendliness they showed us whenever we visited, was second to none.
Sadly my mother passed away on 6th June 2016. Up until her passing, the staff and carers at Greenhill could not have done more. I would not hesitate to recommend Greenhill to others - in fact, I have already done so.. Although my mother is no longer with us I know that I will keep in touch with everyone at Greenhill as they made me feel part of their very special family.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In my experience, on visiting a friend for almost four years, the most outstanding thing has been the staff. They are patient, caring and treat everyone with dignity. I as a visitor, always get a warm welcome and they present the home as a good place with a happy atmosphere.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Value for Money: Good

My aunt has been at the home for two years and she has been very well cared for. The staff know her well and are thoughtful and concerned for her best welfare. She has been well looked after following a number of hospital admissions. Staff have helped in particular, to keep her mobile once she has returned to the home. Staff have always had her best interests at heart. A warm and friendly place to be.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

During mum's stay at Greenhill we found the staff to be excellent. They were friendly, kind and compassionate. We were always made to feel welcome when ever we visited (tea and biscuits always on offer!). I know that mum was very happy there and my sister and I could relax secure in the knowledge that she was being extremely well cared for.

The building itself is well maintained and the rooms are bright and cheerful with mum being able to put her own paintings and photos up, it felt very much her own space.

The level of information supplied to us was always relevant and up to date and all our requests were always carried out without question. I cannot thank the staff enough for the care that they gave mum and the support we as a family received during her final weeks.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My 94 year old mother was in Greenhill while I was on holiday early this year. I am her main carer. Her room (newly refurbished) and staff were excellent as was Greenhill. The activities room on the lower floor could do with refurbishment and the lift being replaced. My mum still has a good appetite but found the food warm at best and I only cook fresh vegetables for her, she does not like frozen, grounds were very well kept and would be nice in summer.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very good care home. I would recommend this home, good dementia care, great staff, nice surroundings, love the garden.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The Manager and the team are kind and caring people.

The Manager is a very kind and understanding person. Nothing is too much trouble and she took time to listen to any concerns or worries that we had before we chose Greenhill after considering many homes. Staff at Greenhill did all they could to reassure us for what was a big leap of faith for us regarding our Mother's future care.

Patience and kindness is a high priority here as is treating residents with respect.

Love the grounds, house and views but know that these things take second place to good quality carers. Greenhill fortunately offers excellent standards with all these things.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother died aged 99 this week and her last eighteen months were spent at Greenhill Care Home. It is wonderful for me to be able to say that she could not have spent those last months in a better place. She had a lovely room with a view she adored over open country. The food and facilities were excellent as were the large well maintained gardens easily accessible by wheelchair on top of that and most importantly the staff were just wonderful, warm and caring such that I was left in awe of their skills mum loved them.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been a resident at greenhill since August and the care she has received couldn't be better. The staff are brilliant and friendly. The home is clean and there are plenty of areas for the residents to sit. It looks more like a hotel! My mum wasn't walking when she went into the home and now there's no stopping her! The grounds are lovely too, where it's nice to sit out, especially in the summer. There is lots of entertainment as well. They have singers go in, bingo, etc. All in all, a fantastic home.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum came to Greenhill just over a year ago when the lovely care home she was living in closed for economic reasons. She was obviously very upset at having to leave the place which she knew and loved but the Greenhill staff went out of their way to settle her in and make her feel at home.
For me, the main asset of the home is the wonderful staff from the cleaners, kitchen staff, laundry workers, receptionists, activities organiser as well as the carers. From the moment you enter Greenhill, you are made to feel welcome. Mum regards the staff as her friends. Their kindness, dedication and patience is outstanding. She loves her room, the beautiful grounds, the entertainment and the fact that any concerns are immediately looked into and rectified by the excellent management team.
All her needs are seen to and I am happy that she is well looked after. Communication is excellent and I am kept informed of any issues relating to Mum. Regular meetings are held with residents and relatives and managers are always around if issues need to be discussed.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father came to Greenhill in August 2012 and, with the help of the wonderful staff, was immediately made to feel at home. Nothing is too much trouble for them, and we are always welcome to speak to the senior staff should the need arise. The atmosphere at Greenhill feels very homely, and we have always found the staff to be pleasant and helpful. Dad says he is so happy we found Greenhill for him, and he loves his comfortable room with it's view of the garden. The grounds are beautiful, and residents are able to be taken outside whenever they wish. The facilities are good, and the kitchen staff are most amenable to dad's food requirements. When we go on holiday, or when our visits come to an end, we always feel secure in the knowledge that we are leaving dad in very capable and supportive hands.

How likely would you be to recommend Greenhill? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenhill