Greenbanks

Greenbanks Road, Watford WD17 4JR

Greenbanks is a modern styled home with a warm and friendly atmosphere. It is situated in the heart of the community in Watford.

Comfortable lounges await you at Greenbanks and activities are provided to suit everyone. You may watch a good old film with all your favourite film stars or make pizzas – it changes every day.

Staff always listen carefully to what you would like to do and how you want to spend your day.

Next door is Victoria House Day Centre, which just excels every day, with activities and new innovative ideas.

Group: Runwood Homes Ltd

Person in charge: Florencia Gamino (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Day Care

Latest Care Quality Commission* Report on Greenbanks: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Greenbanks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.224 for Greenbanks is calculated as follows: ( (38 Excellents x 5) + (55 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 107 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.53 Points relating to the number of positive Reviews for Greenbanks is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 7 Reviews ÷ 13.2 Target = 0.530

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Greenbanks has a Review Score of 8.8 (8.754) from 9 Reviews


Average Ratings

  • Excellent
    3
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenbanks?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenbanks

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1

I was very impressed with the quality of care shown by all the staff on every visit I made. Mum felt very much at home and genuinely cared for.
She liked the food, however, I think maybe a few more activities could be planned but appreciate the difficulty in coordinating with people at different levels.

How likely would you be to recommend Greenbanks? Extremely Likely

Overall Standard

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Average Rating:   4.5 out of 5

My mother has only been at the care home for a short period of time and all the staff have made the transition very easy for her. She feels safe and well looked after and they made her feel very welcome.

The staff are very kind and helpful. Not only to my mother but myself too. The accommodation is always clean and well kept. They also encourage residents to make their rooms their own little piece of home.

How likely would you be to recommend Greenbanks? Extremely Likely

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Average Rating:   4.3 out of 5

I feel the care that my mum receives by all the staff at Greenbanks is of a very high standard. All staff are very friendly and welcoming and I am very pleased to access the community. Communication is very positive. I feel members of staff/management team always keep me informed and ask me things regarding mums welfare, and opportunities within the home.

How likely would you be to recommend Greenbanks? Extremely Likely

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Average Rating:   4.7 out of 5

Mum is well cared for and treated with respect. Staff are all very friendly and welcoming and very helpful to us and assisting mums needs. The manager and her staff are all very helpful and keep us updated on a regular basis. Mum is happy here and now regards it as her home.

How likely would you be to recommend Greenbanks? Extremely Likely

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Average Rating:   3.8 out of 5

My mum is suffering from a bedsore, she has had it since January this year. I am very pleased with the way she has been cared for and the way I have been kept me informed of her progress. I have been very pleased with the care that has been provided since my mum has been staying here.

How likely would you be to recommend Greenbanks? Extremely Likely

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Average Rating:   4.5 out of 5

Greenbanks Care Home is very well managed and has friendly, helpful staff. Nursing care is good and I am happy for my mother to be here. It is fairly local for my visits and is very clean and tidy.

How likely would you be to recommend Greenbanks? Extremely Likely

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Average Rating:   3.9 out of 5

More English dinners as residents are nearly all old English people who prefer English food as they are not used to foreign dishes.

How likely would you be to recommend Greenbanks? Likely

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Average Rating:   3.9 out of 5

Visited elderly aunt, who was admitted early in September 2016. The aunt was reluctant to give up her "independence" but every effort was made to feel her welcome and introduce her to other residents. We were encouraged to bring her own personal effects (T.V, photo's knick-knacks etc.) to make her delightful room feel more familiar. Thanks to this she is now feeling very comfortable and becoming more sociable with other residents. This home is very well staffed, with friendly, helpful care assistants always on hand. A very varied program of activities are available morning and afternoon, and residents are encouraged to join in.

How likely would you be to recommend Greenbanks? Extremely Likely

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Average Rating:   4.8 out of 5

My Dad moved into Greenbanks in Nov 2015, he attended a day centre for several months and needed extra care & to be safe due to Alzheimer's, so we chose Greenbanks which is opposite the day centre. The staff are friendly and caring, the home is really open and you can visit at any time. Sadly my dad had to leave Greenbanks and go into hospital. We really miss the home and its friendly homely feel. I would recommend "Greenbanks".

How likely would you be to recommend Greenbanks? Likely

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Average Rating:   3.7 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenbanks