Greenbanks Road, Watford WD17 4JR
Greenbanks is a modern styled home with a warm and friendly atmosphere. It is situated in the heart of the community in Watford.
Comfortable lounges await you at Greenbanks and activities are provided to suit everyone. You may watch a good old film with all your favourite film stars or make pizzas – it changes every day.
Staff always listen carefully to what you would like to do and how you want to spend your day.
Next door is Victoria House Day Centre, which just excels every day, with activities and new innovative ideas.
Group: Runwood Homes Ltd
Person in charge: Florencia Gamino (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 50+.
Single Rooms: 66
Rooms with ensuite WC: 66
Facilities & Services: Day Care
Latest Care Quality Commission* Report on Greenbanks: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Greenbanks has a Review Score of 7.6 (7.610)
The Review Score of 7.6 (maximum of 10) for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Greenbanks in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.208 for Greenbanks is calculated as follows: ( (9 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 24 Ratings = 4.208
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.402 Points relating to the number of positive Reviews for Greenbanks is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.2 Target = 0.152
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Greenbanks?
Reviewer Connection to Greenbanks
Submitted from a Postal Card by G G on Thursday 29 September 2016. Relates to September 2016.
Visited elderly aunt, who was admitted early in September 2016. The aunt was reluctant to give up her "independence" but every effort was made to feel her welcome and introduce her to other residents. We were encouraged to bring her own personal effects (T.V, photo's knick-knacks etc.) to make her delightful room feel more familiar. Thanks to this she is now feeling very comfortable and becoming more sociable with other residents. This home is very well staffed, with friendly, helpful care assistants always on hand. A very varied program of activities are available morning and afternoon, and residents are encouraged to join in.
How likely would you be to recommend Greenbanks? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
Submitted from a Website Submission by Louise B on Thursday 25 August 2016. Relates to July 2016.
My Dad moved into Greenbanks in Nov 2015, he attended a day centre for several months and needed extra care & to be safe due to Alzheimer's, so we chose Greenbanks which is opposite the day centre. The staff are friendly and caring, the home is really open and you can visit at any time. Sadly my dad had to leave Greenbanks and go into hospital. We really miss the home and its friendly homely feel. I would recommend "Greenbanks".
How likely would you be to recommend Greenbanks? Likely
Overall Standard: Good
Care / Support: Good
Treated with Dignity: Good
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Satisfactory