Greenbanks

Greenbanks Road, Watford WD17 4JR
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9.7 65 Reviews
  • Greenbanks, Watford
Greenbanks is a 66-bed purpose built home with a warm and friendly atmosphere, providing expert care for older people, including those living with Dementia. It is situated in the heart of the community in Watford, only a 7-minute drive to the Warner Bros. Studio, and a 12-minute drive to the town centre, but still benefits from a calm and quiet location.

Greenbanks has a lovely garden, with rooms overlooking the wildlife, and provides a high standard of good food and friendly staff who will listen carefully to your needs and ensure your care is person-centered.

Next door is Victoria House Day Centre, which excels every day, with activities and new innovative ideas.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1604
  • Self-Funded Residential Dementia Care: £1300 – £1604
  • RESPITE Self-Funded Residential Care: £1400 – £1704
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1704

Fees are inclusive of all care and support, this does not include services such as hairdressing and chiropody

These prices are only a guideline, please contact Greenbanks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Emekwuo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Greenbanks Reviews (65)

Total of 65, showing 61-65
9.7

Greenbanks has a Review Score of 9.7 (9.670) out of 10, based on 25 reviews in the last 2 years. Over all time Greenbanks has 65 reviews.

Overall Experience

  • 45
  • 19
  • 0
  • 0
  • 1

Date Published

65
4
14
25
40

Review from David C (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and treated with respect. Staff are all very friendly and welcoming and very helpful to us and assisting mums needs. The manager and her staff are all very helpful and keep us updated on a regular basis. Mum is happy here and now regards it as her home.

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Review from Sylvia H (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is suffering from a bedsore, she has had it since January this year. I am very pleased with the way she has been cared for and the way I have been kept me informed of her progress. I have been very pleased with the care that has been provided since my mum has been staying here.

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Review from Robin F (Son of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Greenbanks Care Home is very well managed and has friendly, helpful staff. Nursing care is good and I am happy for my mother to be here. It is fairly local for my visits and is very clean and tidy.

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Review from G G (Niece of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited elderly aunt, who was admitted early in September 2016. The aunt was reluctant to give up her "independence" but every effort was made to feel her welcome and introduce her to other residents. We were encouraged to bring her own personal effects (T.V, photo's knick-knacks etc.) to make her delightful
room feel more familiar. Thanks to this she is now feeling very comfortable and becoming more sociable with other residents. This home is very well staffed, with friendly, helpful care assistants always on hand. A very varied program of activities are available morning and afternoon, and residents are encouraged to join in.

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Review from Louise B (Daughter of Resident) published on 26 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad moved into Greenbanks in Nov 2015, he attended a day centre for several months and needed extra care & to be safe due to Alzheimer's, so we chose Greenbanks which is opposite the day centre. The staff are friendly and caring, the home is really open and you can visit at any time. Sadly my dad
had to leave Greenbanks and go into hospital. We really miss the home and its friendly homely feel. I would recommend "Greenbanks".

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Greenbanks is calculated as follows: ( (226 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 294 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenbanks is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (4)

Catherine

Catherine Emekwuo

Job Title: Home Manager

Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.

Nadia

Nadia Gamil

Job Title: Deputy Manager

Joined: 2025

I joined Greenbanks in May 2025 as Deputy Manager, bringing with me a background in bookkeeping, credit control, and customer service. Although I didn’t pursue a medical career, my passion for making a difference inspired me to move into the social care sector in April 2019. Soon after, I was proud to be nominated as Employee of the Month—a recognition that encouraged and motivated me to continue growing in this field.


Since then, I have been dedicated to supporting residents and making a meaningful, positive impact in their lives.

Trina

Trina Beelur

Job Title: Unit Manager

Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.

Arnell

Arnell Palisoc

Job Title: Maintenance Operative

Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.

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