Greenbanks

Greenbanks Road, Watford WD17 4JR
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9.7 65 Reviews
  • Greenbanks, Watford
Greenbanks is a 66-bed purpose built home with a warm and friendly atmosphere, providing expert care for older people, including those living with Dementia. It is situated in the heart of the community in Watford, only a 7-minute drive to the Warner Bros. Studio, and a 12-minute drive to the town centre, but still benefits from a calm and quiet location.

Greenbanks has a lovely garden, with rooms overlooking the wildlife, and provides a high standard of good food and friendly staff who will listen carefully to your needs and ensure your care is person-centered.

Next door is Victoria House Day Centre, which excels every day, with activities and new innovative ideas.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1604
  • Self-Funded Residential Dementia Care: £1300 – £1604
  • RESPITE Self-Funded Residential Care: £1400 – £1704
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1704

Fees are inclusive of all care and support, this does not include services such as hairdressing and chiropody

These prices are only a guideline, please contact Greenbanks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Emekwuo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Greenbanks Reviews (65)

Total of 65, showing 41-60
9.7

Greenbanks has a Review Score of 9.7 (9.670) out of 10, based on 25 reviews in the last 2 years. Over all time Greenbanks has 65 reviews.

Overall Experience

  • 45
  • 19
  • 0
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  • 1

Date Published

65
4
14
25
40

Review from P B (Nephew of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt spent just over a year at Greenbanks where she was treated with care and dignity at all times. She enjoyed the food to an extent where she put weight on - 2 dress sizes. The staff were all friendly and helpful. She was lucky that she had a lovely bright room. Would recommend the home to others.

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Review from G F (Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was ok staying at Greenbanks. The food was good and it was nice having a TV in the room. The only disadvantage was that I was not allowed to do any walking there.

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Review from M S (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly staff and environment.
Always able to discuss concerns.
Supportive of an individual's needs.

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Review from W A (Husband of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are well cared for. Treated like family.

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Review from S H (Granddaughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenbanks has always been extremely supportive of my grandma's care. I am always up to date with medical, her wellbeing and health as well as any financial matters. Greenbanks is always clean and the staff are polite and respectful. They give great care to my grandmother and I am at peace knowing that
she is safe.

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Review from Lawrence S (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my mum in Greenbanks and have never had any cause to complain about anything. Spotlessly clean and caring staff. Mum was always happy and looked forward to her daily chats with the staff.

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Review from Jane R (Sister of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at Greenbanks for over 4 1/2 years. He has vascular dementia and can be rude and aggressive at times. The staff especially senior nurse have been professional and cooperative at all times. The manager is, in my opinion, excellent and runs a very well organised establishment.
I would like to thank all the staff for the care and dedication they show to my brother.

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Review from Sandra B (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care at Greenbanks Care Home has been very good for my relative, whom has been a resident for quite a number of years. There has been a few changes over the years with staff, but overall my relative has been very lucky to have had a number of small changes. Greenbanks is lovely and warm in winter
and feel fortunate enough to have a garden in the summer. Overall very pleased with most aspects of the home, All staff were really good over the Christmas period and have recently celebrated Chinese New Year within the home which was very enjoyable.

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Review from Steve H (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Greenbanks for 3 years. She loved the place. The staff were very friendly and welcoming, always ready to help.
Always there was a smiling face on reception, which continued through Greenbanks. Management was excellent same as staff.
Only one thing, the place needs to be upgraded.

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Review from Martin F (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Greenbanks from home in December 2018 for respite care. On arrival, we found the staff welcoming and reception area was calming with piped music playing. My father was taken immediately to his room which was large and well appointed with its furniture and had an en-suite
toilet facility. The room was pleasantly decorated and very clean. During his stay, the staff have all been kind and compassionate, very caring and always had a smile on their face.

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Review from John R (Son of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Greenbanks. Her care was wonderful, she was very happy here. The staff were very caring and kind and had so much patience. Other care homes should be run like this. Thank you all at Greenbanks.

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Review from Irra B (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home. Staff are amazing. So clean, friendly, homely. It is a pleasure to visit. My Mum is very happy here. I would love to say a big thank you to all staff for caring for my mother so well. Excellent and thank you.

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Review from Steve B (Son-in-law of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care provider, cleanliness is very good and staff friendly. The only downside I experience is staff are often too busy to give you the time necessary to discuss your parent and their needs, and general communication back to the family could be better. Activities for the residents on a daily basis
appears sparse, often left sitting in the dayroom in front of the TV. Maybe it’s the day/time of day that I visit?

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Review from Janet T (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff are friendly kind and professional.

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Review from Rebecca S (Daughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my mum going into residential care and it was quite a dramatic transition for a lot of reasons, but my mum started to improve generally (apart from dementia) not long after moving to Greenbanks. She is also clean and well fed and the staff are polite and attentive to her needs.
After a very stressful few years, I no longer have to worry about my mum's welfare and I have peace of mind that she is in the right place, being cared for properly by people with the right training and expertise.

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Review from L G (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is new to Greenbanks. He first walked through the door three weeks ago, and the change in him in that short space of time is incredible. He has gone from spending 22/23 hours a day in bed, not eating; to walking around his new environment, sitting in the lovely garden, making lots of new friends
and eating regularly. The activities coordinator even found someone to play chess with him.


My dad's room is lovely, it was all newly painted ready for him. Carpets look new as does the furniture.


Staff have made a real effort to get to know my dad.


There is a genuine care shown to the people and the buildings and facilities. Everything is kept clean and smelling fresh.


The only reason I have slightly marked down on facilities is that there is no internet signal in my Dad's room. Having said that, staff have been very co-operative with my requests to try a signal booster.


My dad is absolutely delighted with his new home, as are we, his family.

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Review from Valerie P (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made very welcome and all the staff are more than helpful and very kind and friendly.

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Review from K B (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a client at the day care centre for the last few years and recently began attending Greenbanks full time.
We only have good things to say; the staff are caring and very patient, they show tremendous kindness to my father.
The facilities are clean, well furnished with a very nice
atmosphere. I totally recommend!

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Review from J S (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been at the care home for a short period of time and all the staff have made the transition very easy for her. She feels safe and well looked after and they made her feel very welcome.


The staff are very kind and helpful. Not only to my mother but myself too. The accommodation

is always clean and well kept. They also encourage residents to make their rooms their own little piece of home.

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Review from Michael K (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

More English dinners as residents are nearly all old English people who prefer English food as they are not used to foreign dishes.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Greenbanks is calculated as follows: ( (226 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 294 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenbanks is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

Meet the Team (4)

Catherine

Catherine Emekwuo

Job Title: Home Manager

Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.

Nadia

Nadia Gamil

Job Title: Deputy Manager

Joined: 2025

I joined Greenbanks in May 2025 as Deputy Manager, bringing with me a background in bookkeeping, credit control, and customer service. Although I didn’t pursue a medical career, my passion for making a difference inspired me to move into the social care sector in April 2019. Soon after, I was proud to be nominated as Employee of the Month—a recognition that encouraged and motivated me to continue growing in this field.


Since then, I have been dedicated to supporting residents and making a meaningful, positive impact in their lives.

Trina

Trina Beelur

Job Title: Unit Manager

Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.

Arnell

Arnell Palisoc

Job Title: Maintenance Operative

Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.

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