
Staff are always ready to listen to our concerns and helpful. I would recommend GreenbanksAllan W(Resident / Service User)



Staff are always ready to listen to our concerns and helpful. I would recommend GreenbanksAllan W(Resident / Service User)



Greenbanks is a 66-bed purpose built home with a warm and friendly atmosphere, providing expert care for older people, including those living with Dementia. It is situated in the heart of the community in Watford, only a 7-minute drive to the Warner Bros. Studio, and a 12-minute drive to the town centre, but still benefits from a calm and quiet location.
Greenbanks has a lovely garden, with rooms overlooking the...
Care Provided by Greenbanks
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of all care and support, this does not include services such as hairdressing and chiropody
The price(s) shown are provided by the care home. Contact Greenbanks for full pricing details and T&Cs.
Contact Greenbanks to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Oblanuju Emekwuo(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (66)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Greenbanks Reviews (71)
Greenbanks has a Review Score of 9.9 (9.853) out of 10, based on 22 reviews in the last 2 years.
Over all time Greenbanks has 71 reviews.
Mum is cared for throughout her time at Greenbanks. I was happy with all the staff and they did their best to make her as comfortable as possible.
My mom admitted to Greenbanks in May 2020. Staff have done exactly what they told us and took extra care with my mom. I am impressed with the level of care and attention to detail, especially regarding residents safety in these uncertain times. All staff go above and beyond to show kindness, consideration and empathy. The management team is amazing and very kind. They are the best in all aspect.
From the moment our beloved mother entered Greenbanks she was made to feel like family. Dementia care is exceptional, and they are treated with respect and dignity always. The range of activities and a lively friendly atmosphere, ensure that all residents feel like they are in a warm and loving home. The staff really knew and loved our Mum, and we formed amazing relationships with them over the three years that Mum was there. They knew her likes and dislikes, loved her humour and made sure she was well looked after. Our visits were fun and uplifting, and it made a difference knowing that when we left that she was in safe hands. Thank you, to the manager and all of your team, especially, six members of staff, for making her final year's happy ones.
Have helped my Mum and Dad a lot in their old age.
Thank you for your kind care for our mum. You made her comfortable and safe in her last year. The staff at Greenbanks are extremely professional and caring and gave mum dignity to the end.
Mum placed here on a 2-week enhancement following hospitalisation. Excellent care provided. Attentive staff, caring staff (genuinely. Entire staff engaged in the wellbeing of residents. High level of kindness displayed. Professionalism paramount when required. Managers exemplary but this filters down to the rest of the team. Thank you all!
My Aunt spent just over a year at Greenbanks where she was treated with care and dignity at all times. She enjoyed the food to an extent where she put weight on - 2 dress sizes. The staff were all friendly and helpful. She was lucky that she had a lovely bright room. Would recommend the home to others.
It was ok staying at Greenbanks. The food was good and it was nice having a TV in the room. The only disadvantage was that I was not allowed to do any walking there.
Always able to discuss concerns.
Supportive of an individual's needs.
Residents are well cared for. Treated like family.
Greenbanks has always been extremely supportive of my grandma's care. I am always up to date with medical, her wellbeing and health as well as any financial matters. Greenbanks is always clean and the staff are polite and respectful. They give great care to my grandmother and I am at peace knowing that she is safe.
I have visited my mum in Greenbanks and have never had any cause to complain about anything. Spotlessly clean and caring staff. Mum was always happy and looked forward to her daily chats with the staff.
My brother has been a resident at Greenbanks for over 4 1/2 years. He has vascular dementia and can be rude and aggressive at times. The staff especially senior nurse have been professional and cooperative at all times. The manager is, in my opinion, excellent and runs a very well organised establishment. I would like to thank all the staff for the care and dedication they show to my brother.
The care at Greenbanks Care Home has been very good for my relative, whom has been a resident for quite a number of years. There has been a few changes over the years with staff, but overall my relative has been very lucky to have had a number of small changes. Greenbanks is lovely and warm in winter and feel fortunate enough to have a garden in the summer. Overall very pleased with most aspects of the home, All staff were really good over the Christmas period and have recently celebrated Chinese New Year within the home which was very enjoyable.
Always there was a smiling face on reception, which continued through Greenbanks. Management was excellent same as staff.
Only one thing, the place needs to be upgraded.
My father was transferred to Greenbanks from home in December 2018 for respite care. On arrival, we found the staff welcoming and reception area was calming with piped music playing. My father was taken immediately to his room which was large and well appointed with its furniture and had an en-suite toilet facility. The room was pleasantly decorated and very clean. During his stay, the staff have all been kind and compassionate, very caring and always had a smile on their face.
My mum came into Greenbanks. Her care was wonderful, she was very happy here. The staff were very caring and kind and had so much patience. Other care homes should be run like this. Thank you all at Greenbanks.
Wonderful home. Staff are amazing. So clean, friendly, homely. It is a pleasure to visit. My Mum is very happy here. I would love to say a big thank you to all staff for caring for my mother so well. Excellent and thank you.
Good care provider, cleanliness is very good and staff friendly. The only downside I experience is staff are often too busy to give you the time necessary to discuss your parent and their needs, and general communication back to the family could be better. Activities for the residents on a daily basis appears sparse, often left sitting in the dayroom in front of the TV. Maybe it’s the day/time of day that I visit?
All members of staff are friendly kind and professional.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 16 Jul 2026
Residents at Greenbanks Care Home, part of the Runwood Homes group, recently welcomed pupils from Holyrood School for a gardening session. The visit saw pupils work alongside residents to plant...
- 16 Jul 2026
Residents at Greenbanks Care Home, part of the Runwood Homes group, recently welcomed pupils from Holyrood School for a gardening session. The visit saw pupils work alongside residents to plant...
- 26 May 2026
Residents at Greenbanks Care Home, part of the Runwood Homes group, enjoyed a deeply emotional and uplifting visit from 35 nursery children from Holy Rood School this month, accompanied by...
There are no upcoming events for Greenbanks.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Greenbanks.
Meet the Team (4)

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.

With over a decade of experience in Human Resource Management and a successful transition into healthcare five years ago, I bring a unique blend of people-focused leadership and operational expertise to Greenbanks.
Holding an NVQ Level 5 Diploma in Health and Social Care and an MSc. In International Business and Human Resource Management, I combine academic excellence with hands-on experience to deliver exceptional care and service.
Since joining Runwood Homes in 2022, I have contributed to three different homes, gaining a deep understanding of diverse care environments. As the Deputy Manager at Greenbanks, I work closely with the Registered Home Manager to ensure residents enjoy the highest quality of life, while providing strategic oversight across all service areas. From engaging with residents and their families to collaborating with key stakeholders, I am committed to fostering a warm, supportive, and well-managed home where outstanding care is the standard.
Outside of work, I enjoy being a mum, Sunday School teacher and mentoring others.

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.
I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.
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