Greenbanks

Greenbanks Road, Watford WD17 4JR
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9.7 68 Reviews
  • Greenbanks, Watford
Greenbanks is a 66-bed purpose built home with a warm and friendly atmosphere, providing expert care for older people, including those living with Dementia. It is situated in the heart of the community in Watford, only a 7-minute drive to the Warner Bros. Studio, and a 12-minute drive to the town centre, but still benefits from a calm and quiet location.

Greenbanks has a lovely garden, with rooms overlooking the wildlife, and provides a high standard of good food and friendly staff who will listen carefully to your needs and ensure your care is person-centered.

Next door is Victoria House Day Centre, which excels every day, with activities and new innovative ideas.
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Care Provided by Greenbanks

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1604
  • Self-Funded Residential Dementia Care: £1300 – £1604
  • RESPITE Self-Funded Residential Care: £1400 – £1704
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1704

Fees are inclusive of all care and support, this does not include services such as hairdressing and chiropody

These prices are only a guideline, please contact Greenbanks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Oblanuju Emekwuo (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Greenbanks Reviews (68)

9.7

Greenbanks has a Review Score of 9.7 (9.704) out of 10, based on 28 reviews in the last 2 years.
Over all time Greenbanks has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Greenbanks
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Total of 68, showing 21-40
Review from Diane L (Daughter of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Greenbanks for nearly 1.5 years.
I have been most impressed with every single staff member from deputy manager, unit manager, well-being leads, care team leaders, home administrator, and the whole of the care team.
I cannot praise them enough.
About the manager (we're on no. 7!)
What is going on? It is terrible, there is obviously something going on in Runwood Homes! They have all seemed nice, but when they want to improve things it seems they are stopped! When is this going to stop? Also the weekly cost was put up by nearly £100 a week! How is this justified? I hope it is the staff who have benefited but I don't think so!
Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hi there, Thank you very much for the lovely review of our home. We are pleased to hear that you are impressed with the team and the service they provide to your loved one. I fully understand your concerns regarding the high turnover of managers in the home, however I can assure you that Runwood Homes are in full support of the management team, and the improvements that they are embedding in the home. I hope that you would soon be able to see the stability and the progress that the home is making. We appreciate your feedback.

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Review from Daniel T (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for over 3 years and I am very happy with her care. The rooms are always clean and tidy and she always has clean bedding. The staff treat her as if she were their own mother and always with respect and dignity. I am always kept up to date with Mum's care and how
she is doing so I don't need to worry.
Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Hello and thank you for the wonderful review of our home. We are pleased to hear that you are happy with the dignified care provided to your mother by our team. We are proud of how clean our home is, and it is lovely that you have noticed this as well. Communication is key, and we are glad that you are kept up to date with your mother's care. Your feedback is very much appreciated.

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Review from Brian R (Son of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
3rd ambulance in 2 weeks (5th 999 since Jan) All incidents "unwitnessed" (eg- gashed forehead, double fractured pelvis, broken nose, cut head, multiple severe bruising, skin rips & tears)
4th ambulance crew raised major care concerns and I witnessed their paperwork handed to night staff. Next day,
day staff knew nothing of any paperwork.
Occupational Therapy (OT) care plan rehab instructions (agreed by home manager) not implemented. One "carer" told me she'd not been told but, either way, if that kind of care was wanted I'd have to buy it in! Same person later claimed not to have been told of the care plan a 2nd time when a new manager took over!
Found Mum alone in a corridor in a wheelchair (breaking at least 2 OT instructions) so I filmed as evidence. Suddenly staff appear complaining I'm in breach of GDPR but no contrition for her being unattended.
Latest hospitalisation from 10/5 - 14/6 but not one phone call asking me how she is. Not fit for purpose. She ain't going back there!
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Review from C P (Friend of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend in the care home for over a month now, and always find it such a caring and welcoming place to visit.
All of the staff, from the amazing carers themselves, to the managers, receptionist and cleaners are always pleasant and helpful.
They have my full admiration for
what they do and the way they do it.
Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Thank you for the amazing review of our home. We are pleased that you find our home to be a caring and welcoming place to visit. I couldn't agree with you more, our staff are amazing and committed to providing the best care for our residents. We appreciate your support.

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Review from Peter C (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cannot fault the medical care. The home is kept well clean. The garden could be looked after better maybe a gardener who knows what he's doing knowledge-wise.
Communication on activities could be better i.e. trips on the home's bus.
The food looks okay. Staff very helpful and friendly.
Reply from Catherine Emekwuo,, Home Manager at Greenbanks

Thank you for the lovely review of our home. We are pleased that you have recognized the exceptional care provided by our care team. Thank you for your feedback regarding our garden, I will address this, particularly with the warm summer months so that our residents can continue to enjoy our lovely garden. We have a weekly activity schedule with a full range of activities for our residents. Our well-being leads will now send out the weekly planner to relatives to ensure that you are kept abreast with the events for the home.

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Review from P H (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Greenbanks for over 1 year and is very happy. We find the staff to be very caring and friendly always with a warm welcome whenever we visit.
Reply from Nolizwe Mangisi, Home Manager at Greenbanks

Thank you for your kind review, we are glad mom is happy at Greenbanks. It is always good to know we are making a difference in our residents' lives.

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Review from Angela R (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Greenbanks for nearly three years and is very happy. She enjoys all the activities and all the staff are so caring and friendly. If I have any worries about Mum the staff are always available to discuss things and I am extremely pleased with the care that she is receiving.
Reply from Nolizwe Mangisi, Home Manager at Greenbanks

Hi Angela, thank you very much for leaving this kind review for our home. We are glad to know Mum is happy here at Greenbanks. Your review lets us know that we are on the right track. We will continue to offer quality, compassionate care and are committed to continuously improve.

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Review from Sian D (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Greenbanks since December 2022, moving from another home. He has been treated by staff like their own dad. The compassion, love and care is over and above what I would expect.
When my father passed, I could see how much the staff thought about my dad, even though they only knew
him for 10 months.
The home had space for our large family to sit with my dad and celebrate birthdays. The outside space was great for the kids to let off steam and my dad to enjoy the sun.
Reply from Nolizwe Mangisi, Home Manager at Greenbanks

Hello, thank you so much for this kind review of our home. We are very pleased to hear that your father was treated with care and compassion, as this is our goal at Greenbanks. Thank you for entrusting us with your father's care.

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Review from K H (Husband of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I were very happy with the home and staff that looked after her in her short stay with you. I, myself, am very grateful for your kindness, consideration and the love you gave to my wife. A very big thank you.
Reply from Siddharth Vaghela, Home Manager at Greenbanks

Thank you ever so much for this kind review. We are honoured to have been entrusted with the care of your wife during her stay.

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Review from J T (Daughter of Resident) published on 16 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management could not have done any more for my mother than they did. Staff and management were caring, considerate and lovely people at all times. We, the family, wish to thank all the staff involved in caring for our mother. Thank you.
Reply from Siddharth Vaghela, Home Manager at Greenbanks

Hello, thank you for the review. Our whole team, from senior management to our care team, go above and beyond in performing the best possible care to our residents, and we appreciate to hear that you are satisfied with your mother's care. Thanks again for the wonderful feedback.

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Review from A C (Son of Resident) published on 20 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and attention are very good, everybody is very easy to talk to. The food is good and varied. Very close attention is given to health and well-being. All staff are always happy and willing to help at any time. The bedrooms could do with a freshen up and repaint. Overall, we are all very happy.
Reply from Sid Vaghela, Home Manager at Greenbanks

Hello, thanks so much for your insightful review. Your feedback greatly enhances the care and services we provide to our residents and we are so thankful to read how satisfied you are with your father's care, especially the food and our wellbeing activities. Have a good day.

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Review from Alex M (Son of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice care home, clean, peaceful and very secure. Good staff, always a pleasure to visit my mother there.
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Review from Julie S (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having made one of the most difficult decisions a family has to make our father went to Greenbanks for respite care. Not only has the care been wonderful but the staff have been exceptional and provided support, guidance and information throughout.
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Review from K P (Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seems a happy place. Happy staff and content residents.
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Review from Allan W (Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been in Greenbanks for the last 4 months during crisis time, the home and the staff was excellent. The home looks nice and clean and the care staff are extremely caring. I will give full marks to the management team and the other cleaning staff for maintaining the home very neatly. Staff are
always ready to listen to our concerns and helpful. I would recommend Greenbanks to my friends and family.
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Review from Robert T (Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to Greenbanks on last Feb. I'm funding my own accommodation. I'm living in Greenbanks for more than a year now. Staff are very caring and polite at all times. Manager really takes good care of our needs. Staff are very knowledgeable and they handled the pandemic really well. The home is very
clean and the domestic staff works really hard to keep it clean. Other support staff are very friendly and can be reachable at any time. I would like to come down every day and spend most of the time in reception chatting with the support staff. I'm overall very happy with the service of Greenbanks and its staff.
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Review from P D (Daughter of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Greenbanks staff have been wonderful, helpful, caring and sympathetic to our mother's needs. She seems to have settled quickly. We (that's me and my sisters) can now live knowing mum is above all safe and surrounded by a wonderful team.
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Review from A K (Son of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is cared for throughout her time at Greenbanks. I was happy with all the staff and they did their best to make her as comfortable as possible.
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Review from Carolyn S (Daughter of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom admitted to Greenbanks in May 2020. Staff have done exactly what they told us and took extra care with my mom. I am impressed with the level of care and attention to detail, especially regarding residents safety in these uncertain times. All staff go above and beyond to show kindness, consideration
and empathy. The management team is amazing and very kind. They are the best in all aspect.
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Review from Stephanie A (Daughter of Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment our beloved mother entered Greenbanks she was made to feel like family. Dementia care is exceptional, and they are treated with respect and dignity always. The range of activities and a lively friendly atmosphere, ensure that all residents feel like they are in a warm and loving home.
The staff really knew and loved our Mum, and we formed amazing relationships with them over the three years that Mum was there. They knew her likes and dislikes, loved her humour and made sure she was well looked after. Our visits were fun and uplifting, and it made a difference knowing that when we left that she was in safe hands. Thank you, to the manager and all of your team, especially, six members of staff, for making her final year's happy ones.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Greenbanks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Greenbanks is calculated as follows: ( (260 Excellents x 5) + (53 Goods x 4) + (8 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 328 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Greenbanks is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Catherine

Catherine Emekwuo

Job Title: Home Manager Joined: 2024

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.

Trina

Trina Beelur

Job Title: Unit Manager Joined: 2006

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.


I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.

Arnell

Arnell Palisoc

Job Title: Maintenance Operative Joined: 2023

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenbanks to verify any information. View our terms and conditions. Greenbanks has an Enhanced Service - more info.