
Staff are always ready to listen to our concerns and helpful. I would recommend GreenbanksAllan W(Resident / Service User)



Staff are always ready to listen to our concerns and helpful. I would recommend GreenbanksAllan W(Resident / Service User)



Greenbanks is a 66-bed purpose built home with a warm and friendly atmosphere, providing expert care for older people, including those living with Dementia. It is situated in the heart of the community in Watford, only a 7-minute drive to the Warner Bros. Studio, and a 12-minute drive to the town centre, but still benefits from a calm and quiet location.
Greenbanks has a lovely garden, with rooms overlooking the...
Care Provided by Greenbanks
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are inclusive of all care and support, this does not include services such as hairdressing and chiropody
The price(s) shown are provided by the care home. Contact Greenbanks for full pricing details and T&Cs.
Contact Greenbanks to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Oblanuju Emekwuo(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (66)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Greenbanks Reviews (71)
Greenbanks has a Review Score of 9.9 (9.853) out of 10, based on 22 reviews in the last 2 years.
Over all time Greenbanks has 71 reviews.
The staff are very friendly and approachable. They know and understand my mum's needs, moods and routines. This certainly helps with her care and is treated with respect and dignity. I have no concerns with her own personal cleanliness, as well as her room and the overall facilities of the care home. I am impressed with how the staff are able to encourage Mum to eat as this has always been a struggle for her in later years. She also enjoys the activities, especially the music.
Hello, and thank you for the wonderful review of Greenbanks. It was lovely to read. We are pleased to hear that you are happy with the care that your mother receives in the home. We pride ourselves on delivering dignified care to our residents every day. We appreciate your feedback.
My sister is a resident of Greenbanks. It is situated in lovely quiet grounds. The residents can sit out or just walk around the lovely garden. The rooms are all newly decorated and exceptionally clean. There is always something to occupy them whether it's singing, crafts or going out for a little trip to a garden centre or park. The residents are all treated with empathy and dignity. The staff keep me well-informed on every aspect of my sister's care. They have had some big changes in Manager and Unit Manager and you can tell the difference. The staff are very happy and jovial and work well together and work as one with the very able Unit Manager. I would recommend this care home wholeheartedly I don't think I could look after my sister any better than they do. Thank you to you all.
Hi there, Thank you for the superb review of our home. We are pleased to read the lovely feedback. The care and well-being of our residents are our utmost priority, and this is visible in the day-to-day care provided by our dedicated team. Thank you for recommending our home wholeheartedly. We appreciate your feedback.
He seems very happy and content.
Hi there, thank you very much for the wonderful feedback of our home, and thank you for trusting your loved one in our care. We are pleased to hear that your relative is well cared for, and he is content with the care he receives from our wonderful team. We are very lucky to have a team that always want to do well by our residents. Your feedback is well appreciated.
I have been most impressed with every single staff member from deputy manager, unit manager, well-being leads, care team leaders, home administrator, and the whole of the care team.
I cannot praise them enough.
About the manager (we're on no. 7!) What is going on? It is terrible, there is obviously something going on in Runwood Homes! They have all seemed nice, but when they want to improve things it seems they are stopped! When is this going to stop? Also the weekly cost was put up by nearly £100 a week! How is this justified? I hope it is the staff who have benefited but I don't think so!
Hi there, Thank you very much for the lovely review of our home. We are pleased to hear that you are impressed with the team and the service they provide to your loved one. I fully understand your concerns regarding the high turnover of managers in the home, however I can assure you that Runwood...
My mother has been in this care home for over 3 years and I am very happy with her care. The rooms are always clean and tidy and she always has clean bedding. The staff treat her as if she were their own mother and always with respect and dignity. I am always kept up to date with Mum's care and how she is doing so I don't need to worry.
Hello and thank you for the wonderful review of our home. We are pleased to hear that you are happy with the dignified care provided to your mother by our team. We are proud of how clean our home is, and it is lovely that you have noticed this as well. Communication is key, and we are glad that you are kept up to date with your mother's care. Your feedback is very much appreciated.
4th ambulance crew raised major care concerns and I witnessed their paperwork handed to night staff. Next day, day staff knew nothing of any paperwork.
Occupational Therapy (OT) care plan rehab instructions (agreed by home manager) not implemented. One "carer" told me she'd not been told but, either way, if that kind of care was wanted I'd have to buy it in! Same person later claimed not to have been told of the care plan a 2nd time when a new manager took over!
Found Mum alone in a corridor in a wheelchair (breaking at least 2 OT instructions) so I filmed as evidence. Suddenly staff appear complaining I'm in breach of GDPR but no contrition for her being unattended.
Latest hospitalisation from 10/5 - 14/6 but not one phone call asking me how she is. Not fit for purpose. She ain't going back there!
All of the staff, from the amazing carers themselves, to the managers, receptionist and cleaners are always pleasant and helpful.
They have my full admiration for what they do and the way they do it.
Thank you for the amazing review of our home. We are pleased that you find our home to be a caring and welcoming place to visit. I couldn't agree with you more, our staff are amazing and committed to providing the best care for our residents. We appreciate your support.
Communication on activities could be better i.e. trips on the home's bus.
The food looks okay. Staff very helpful and friendly.
Thank you for the lovely review of our home. We are pleased that you have recognized the exceptional care provided by our care team. Thank you for your feedback regarding our garden, I will address this, particularly with the warm summer months so that our residents can continue to enjoy our lovely...
My mother has been at Greenbanks for over 1 year and is very happy. We find the staff to be very caring and friendly always with a warm welcome whenever we visit.
Thank you for your kind review, we are glad mom is happy at Greenbanks. It is always good to know we are making a difference in our residents' lives.
My mother has been at Greenbanks for nearly three years and is very happy. She enjoys all the activities and all the staff are so caring and friendly. If I have any worries about Mum the staff are always available to discuss things and I am extremely pleased with the care that she is receiving.
Hi Angela, thank you very much for leaving this kind review for our home. We are glad to know Mum is happy here at Greenbanks. Your review lets us know that we are on the right track. We will continue to offer quality, compassionate care and are committed to continuously improve.
When my father passed, I could see how much the staff thought about my dad, even though they only knew him for 10 months.
The home had space for our large family to sit with my dad and celebrate birthdays. The outside space was great for the kids to let off steam and my dad to enjoy the sun.
Hello, thank you so much for this kind review of our home. We are very pleased to hear that your father was treated with care and compassion, as this is our goal at Greenbanks. Thank you for entrusting us with your father's care.
My wife and I were very happy with the home and staff that looked after her in her short stay with you. I, myself, am very grateful for your kindness, consideration and the love you gave to my wife. A very big thank you.
Thank you ever so much for this kind review. We are honoured to have been entrusted with the care of your wife during her stay.
The staff and management could not have done any more for my mother than they did. Staff and management were caring, considerate and lovely people at all times. We, the family, wish to thank all the staff involved in caring for our mother. Thank you.
Hello, thank you for the review. Our whole team, from senior management to our care team, go above and beyond in performing the best possible care to our residents, and we appreciate to hear that you are satisfied with your mother's care. Thanks again for the wonderful feedback.
The care and attention are very good, everybody is very easy to talk to. The food is good and varied. Very close attention is given to health and well-being. All staff are always happy and willing to help at any time. The bedrooms could do with a freshen up and repaint. Overall, we are all very happy.
Hello, thanks so much for your insightful review. Your feedback greatly enhances the care and services we provide to our residents and we are so thankful to read how satisfied you are with your father's care, especially the food and our wellbeing activities. Have a good day.
A very nice care home, clean, peaceful and very secure. Good staff, always a pleasure to visit my mother there.
Having made one of the most difficult decisions a family has to make our father went to Greenbanks for respite care. Not only has the care been wonderful but the staff have been exceptional and provided support, guidance and information throughout.
Seems a happy place. Happy staff and content residents.
I have been in Greenbanks for the last 4 months during crisis time, the home and the staff was excellent. The home looks nice and clean and the care staff are extremely caring. I will give full marks to the management team and the other cleaning staff for maintaining the home very neatly. Staff are always ready to listen to our concerns and helpful. I would recommend Greenbanks to my friends and family.
I came to Greenbanks on last Feb. I'm funding my own accommodation. I'm living in Greenbanks for more than a year now. Staff are very caring and polite at all times. Manager really takes good care of our needs. Staff are very knowledgeable and they handled the pandemic really well. The home is very clean and the domestic staff works really hard to keep it clean. Other support staff are very friendly and can be reachable at any time. I would like to come down every day and spend most of the time in reception chatting with the support staff. I'm overall very happy with the service of Greenbanks and its staff.
Greenbanks staff have been wonderful, helpful, caring and sympathetic to our mother's needs. She seems to have settled quickly. We (that's me and my sisters) can now live knowing mum is above all safe and surrounded by a wonderful team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 June 2023Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 16 Jul 2026
Residents at Greenbanks Care Home, part of the Runwood Homes group, recently welcomed pupils from Holyrood School for a gardening session. The visit saw pupils work alongside residents to plant...
- 16 Jul 2026
Residents at Greenbanks Care Home, part of the Runwood Homes group, recently welcomed pupils from Holyrood School for a gardening session. The visit saw pupils work alongside residents to plant...
- 26 May 2026
Residents at Greenbanks Care Home, part of the Runwood Homes group, enjoyed a deeply emotional and uplifting visit from 35 nursery children from Holy Rood School this month, accompanied by...
There are no upcoming events for Greenbanks.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Greenbanks.
Meet the Team (4)

My name is Catherine Emekwuo, I joined Greenbanks as the Home Manager effective July 2024. I am a Registered Nurse and also trained as a midwife. I have been a nurse for 24 years and have worked in the care industry for the past 21 years across various roles. I started as a Health care assistant and progressed to a Home Manager. I am proud to be leading the team at Greenbanks in making a positive difference in the lives of our residents by providing exceptional care.

With over a decade of experience in Human Resource Management and a successful transition into healthcare five years ago, I bring a unique blend of people-focused leadership and operational expertise to Greenbanks.
Holding an NVQ Level 5 Diploma in Health and Social Care and an MSc. In International Business and Human Resource Management, I combine academic excellence with hands-on experience to deliver exceptional care and service.
Since joining Runwood Homes in 2022, I have contributed to three different homes, gaining a deep understanding of diverse care environments. As the Deputy Manager at Greenbanks, I work closely with the Registered Home Manager to ensure residents enjoy the highest quality of life, while providing strategic oversight across all service areas. From engaging with residents and their families to collaborating with key stakeholders, I am committed to fostering a warm, supportive, and well-managed home where outstanding care is the standard.
Outside of work, I enjoy being a mum, Sunday School teacher and mentoring others.

My name is Trina and I have worked in Greenbanks for the last 18 years. I started my career in this industry over 30 years ago and started as a carer before working my way up, and I have also managed a Day Centre.
I have experience working with people with Dementia, challenging behaviours, Nursing care and a short time in rehabilitation of those who have had frequent falls. I love the different challenges that each day brings.

My name is Arnell and I have worked in Care since 2002. I started as a Maintenance support, and then I took on a new challenge and became a Care Assistant completed my level 3 in Adult Care and progressed to be a Senior Care Assistant. Alongside this, I have also worked as a Head Housekeeper in a care home, before moving to Greenbanks in 2023 as the Maintenance Operative. I love chatting with residents while I'm doing my job and working with them to make their bedrooms more person-centred and homely.
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