Halcyon Days

The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU

Halcyon Days care home is a comfortable accommodation from the portfolio of Gold Care Homes, situated in scenic surroundings that countryside and wildlife lovers will quickly grow to love.

The care expertise on offer can extend to higher-needs care and provision for people with a form of dementia, with a highly-qualified team having shown an impressive record of delivering a satisfying service.

A spacious interior suits the efficient practice of care while making for a pleasant living environment and good social atmosphere, contributing to good mental health.

Group: Gold Care Homes

Person in charge: Cassie Miller (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 57 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 51

Shared Rooms: 3

Rooms with ensuite WC: 23

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

10 parking space available

Latest Care Quality Commission* Report on Halcyon Days: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Halcyon Days is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Halcyon Days in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.547 for Halcyon Days is calculated as follows: ( (67 Excellents x 5) + (30 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 106 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.789 Points relating to the number of positive Reviews for Halcyon Days is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.4 positive Reviews (57 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11.4 Target = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Halcyon Days has a Review Score of 9.3 (9.336) from 9 Reviews


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Halcyon Days?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Halcyon Days

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

The care given to my grandmother during her short stay was very good. She was encouraged to mix with others and the carers were always happy to help her.

How likely would you be to recommend Halcyon Days? Extremely Likely

Overall Standard

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Average Rating:   4.2 out of 5

Dalbir Jangra, Head of Marketing and Communications at Halcyon Days responded to this review on 07 Mar 2018:

Hi Diane,

Thank you for your review.

Halcyon Days is a lovely place. Staff are dedicated and it's clean. My mum is a resident and her care has been amazing. She is now at the end of life and the support we as a family are getting is truly amazing. If I had to recommend a care home, this one would get 10/10.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   4.9 out of 5

Dalbir Jangra, Head of Marketing and Communications at Halcyon Days responded to this review on 07 Mar 2018:

Hi Lynn,

Thank you for your kind review. The entire GCH family is available to offer any support you may need.

Halcyon Days is such a lovely home. Staff are caring, it's always warm, clean and friendly. I feel very happy that my mum is well looked after and she is safe here.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Halcyon Days responded to this review on 08 Mar 2018:

Hi Denise,

Thank you for your review.

Happy to discuss any recommendations you may have for improvements.

Halcyon Has provided excellent care for my mum who can be very difficult at times.
Halcyon really does feel like a home rather than an institution. All the staff should be commended for caring for my mum with diligence, care and dignity.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Halcyon Days responded to this review on 08 Mar 2018:

Hi Julian,

Thank you for your kind words. Laura and her team have been fantastic in transforming Halcyon Days.

Happy to discuss any improvements you can recommend.

There is nothing to say but excellent.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at Halcyon Days responded to this review on 08 Mar 2018:

Hi Tony,

Thank you for your review - the team at Halycon Days appreciates your comments.

I find that living at this care home is excellent. The food is good, the home is kept in excellent condition, very clean and tidy. The food is very good and good portions given. If I do have any qualms about anything these are dealt with quickly and efficiently and have always been done to my total satisfaction.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident here for over four years and there have definitely been some ups and downs in this time. At present, I am very satisfied with the way the current management has ensured the overall standard of this home is very good. The satisfactory tick box for "facilities" is simply because the majority of rooms don't have en-suite bath/showers rooms.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   3.9 out of 5

I am very happy with this home. Mum is very settled here. The staff all seem dedicated to looking after the clients.

How likely would you be to recommend Halcyon Days? Extremely Likely

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Average Rating:   4.3 out of 5

Over the last three years vast improvement has been made to this home as before I would have found it difficult to give it any recommendation. Still work needs to be done to bring it up to a higher standard which I understand is an on going process. The home is in lovely setting but to get to it one does need transport.

How likely would you be to recommend Halcyon Days? Likely

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Average Rating:   3.5 out of 5

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Care Home Idol 2016

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