Halcyon Days

The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU
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9.7 68 Reviews
  • Halcyon Days, Hitchin
Halcyon Days offers first class care for residents in picturesque village surroundings. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with as enjoyable and fulfilling as possible. The care expertise on offer can extend to higher-needs care and provision for people with a form of dementia, with a highly-qualified team having shown an impressive record of delivering a satisfying service. It continues to deliver great care as its recent inspection it scored Overall Good in delivering safe care practices in a safe environment, effective, caring and responsive, which is continues to maintain and deliver to all residents.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Halcyon Days, the staff. Care workers are the heart of the business. Halcyon Days has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages they have to offer.

Residents will also benefit from:

- Hairdressing/Beauty Facilities
- Regular Activities
- Modern Bedroom Furniture
- Single or double sized rooms
- TV and Telephone points
- En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Halcyon Days to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Hughes (Acting Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Anytime,

Parking

  • 10 free parking space available

Halcyon Days Reviews (68)

9.7

Halcyon Days has a Review Score of 9.7 (9.660) out of 10, based on 14 reviews in the last 2 years.
Over all time Halcyon Days has 68 reviews.

Overall Experience
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  • 30
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Date Published
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Reviewer Connection to Halcyon Days
  • 27
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Total of 68, showing 21-40
Review from Sophie B (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful staff - assisted with all queries.
Happy with the care my dad is receiving.
Care home is clean and is still keeping measures in place.
Only bad this was some leftover hair on the floor from a haircut.
Reply from Rosie Honour, Senior Customer Relations Manager at Halcyon Days

Thank you very much, Sophie, for your review. We have passed on your comments to the housekeeping team to ensure the bathrooms are fully cleaned.

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Review from Sylvia S (Sister-in-law of Resident) published on 21 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming! Was met with very friendly caring staff. Lovely environment and all the clients seem well cared for and encouraged to mix with other residents and not left in isolation. Staff obviously trying to cater for all the individual needs and its heartening to know that ones relative is in such
good hands.
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Review from Louise T (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful, carers are lovely to Mum.
Mum is always saying the food is lovely and residents are fed extremely well. Mum always eats all of her food that is served up for her. Good choices.
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Review from Kevin T (Son of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very helpful and friendly and are always happy to answer any questions. Mum is always saying how lovely the food is. Management also keep me informed when Mum has an appointment coming up.
Reply from Rosie Honour, Senior Customer Relations Manager at Halcyon Days

Thank you for your review. We have got a new member of the activity team starting next week. She will be bringing new stimulating activities to our resident's weekly plan. Our rooms are regularly being updated by our in house maintenance to keep things up to date. We appreciate your kind words and comments. If there is anything else we can do please don't hesitate to get in touch.

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Review from B T (Daughter of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother is finding it difficult to settle into the care home environment. The staff are all very kind and supportive towards her and are doing their best to help her settle.
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Review from Stephen V (Son of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is brilliant as are all the staff. They show compassion, care and all at a superb standard. All the carers are excellent.
They always contact us if there are any problems with Dad. They are happy to discuss Dad's needs and care requirements.
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Review from Sarah V (Daughter-in-law of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father in law is very well cared for and is happy within this well run home. This is one of the first times I've visited and his needs are brilliantly catered for.
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Review from Gerry T (Son-in-law of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good caring environment.
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Review from Susan T (Daughter-in-law of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
the staff are helpful and polite. The resident is always pleased with the food and cleanliness of the building.
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Review from Frances S (Niece of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy knowing that my aunt is being cared for in nice surroundings, and conveniently enough for me to visit her. The staff are wonderful and very caring. There are a few issues with washing - residents sometimes wear clothes which are not their own.
Overall, I'm satisfied that my aunt is safe
and well.
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Review from Tracey M (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Halcyon Days after respite. I was very apprehensive at first but my mum settled very well. She always seemed happy and relaxed. The staff soon realised my mum's trigger points and very quickly adapted to her ways. My mum's allowed to be herself and continues to do what makes her happy
but she is kept safe. The food smells lovely and what I have seen, looks lovely. The entertainment is amazing. Everyone seems so friendly and I cannot wait till all restrictions are over, so we can sit in the home at times. I cannot praise this home enough. I definitely feel so much more relaxed and at ease with my mum being looked after there. All my concerns have definitely been put out of my mind. My mum is happy and safe
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Review from A H (Wife of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted on the 1st April 2020 after two weeks of respite care. In the difficult lockdown year he has been well looked after, especially after two sessions in the hospital. He was nursed back to health at Halcyon Days and I had repeated reassurances that he would recover. I would love
to see his room and hope to do so in the near future. I am grateful for the kindness of all the staff.
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for taking the time to leave a review. We are extremely glad our fantastic staffing team at Halcyon Days was able to assist in nursing your husband back to good health. We hope you will be able to reunite with your husband shortly. Thank you again, and stay safe.

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Review from Nikki C (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is happy and healthy but most importantly safe! The staff are helpful and have the residents best interest at heart.
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for taking the time out to leave a review. We are glad to hear that your father is living happily here at Halcyon Days. Our hard-working staff members always strive to ensure high-quality care is provided to all of our residents. Thank you again, and stay safe.

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Review from Cirla P (Daughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm more than happy with my mum's placement at Halcyon Days and would not hesitate to recommend the home to others. My mum is well cared for and the staff are warm, welcoming and helpful. As the family of a resident, it gives us such peace of mind to be happy with the home thank you. Due to the pandemic,
I cannot comment firsthand on facilities, food and drink as there are necessary restrictions on access.
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Review from M A (Sister of Resident) published on 25 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is difficult to answer as my brother I feel needs to be with people who are more on his care level, people he could talk to or work in the garden - go for a walk with. I believe he is too able for some of the residents and he gets frustrated.
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Review from Natalie D (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was referred for respite care, at first I was apprehensive but once seeing the home and realising that a member of staff here was someone that I have previously worked alongside in the past, it instantly put any fears to rest. He always says that the food is lovely and he feels safe and well cared
for.
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for the kind review. We are happy to hear that your dad is happy, feels safe and secure while staying at Halcyon Days. We strive to ensure all our residents live an enjoyable and fulfilling life when they come to Gold Care Homes. Thank you again, and stay safe.

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Review from C S (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considerate helpful staff who work with care and passion. Mum and dad have a fabulous room and enjoy the food.
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for taking the time out to leave such a positive review. We are happy to hear that you are satisfied with the quality of our service and facilities at Halcyon Days.

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Review from Alan H (Son of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and efficient.
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for taking the time out to leave a positive review.

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Review from S P (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff welcoming, polite, helpful and receptive to comment about Mum.
Areas clean and tidy and well presented - as was Mum!
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for leaving a kind review. We are happy to know that you are happy with the cleanliness of our home. Thank you.

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Review from Sadie T (Great-Niece of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely caring place. I am so pleased that my great aunt is happy and being well looked after.
Reply from Jemar Legister, Marketing Associate at Halcyon Days

Thank you for taking the time out to leave such a positive review. We are extremely pleased to know that you are pleased with the quality standard of care we provide at Gold Care Homes. Stay safe.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Halcyon Days is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Halcyon Days is calculated as follows: ( (117 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 162 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halcyon Days is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Nicola

Nicola Hughes

Job Title: Home Manager

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.

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