Halcyon Days

The Old Rectory, Church Lane, Graveley, Hitchin SG4 7LU
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9.7 68 Reviews
  • Halcyon Days, Hitchin
Halcyon Days offers first class care for residents in picturesque village surroundings. Each one of their residents enjoys unique, personalised care, built around them and designed to make their stay with as enjoyable and fulfilling as possible. The care expertise on offer can extend to higher-needs care and provision for people with a form of dementia, with a highly-qualified team having shown an impressive record of delivering a satisfying service. It continues to deliver great care as its recent inspection it scored Overall Good in delivering safe care practices in a safe environment, effective, caring and responsive, which is continues to maintain and deliver to all residents.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Halcyon Days, the staff. Care workers are the heart of the business. Halcyon Days has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages they have to offer.

Residents will also benefit from:

- Hairdressing/Beauty Facilities
- Regular Activities
- Modern Bedroom Furniture
- Single or double sized rooms
- TV and Telephone points
- En- Suite Facilities
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1500
  • Self-Funded Residential Dementia Care: £1500 – £1500
  • RESPITE Self-Funded Residential Care: £1700 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1700

Fees are subject to an assessment of individual needs.

These prices are only a guideline, please contact Halcyon Days to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Hughes (Acting Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Anytime,

Parking

  • 10 free parking space available

Halcyon Days Reviews (68)

9.7

Halcyon Days has a Review Score of 9.7 (9.660) out of 10, based on 13 reviews in the last 2 years.
Over all time Halcyon Days has 68 reviews.

Overall Experience
  • 36
  • 30
  • 1
  • 0
  • 1
Date Published
  • 68
  • 4
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  • 13
  • 55
Reviewer Connection to Halcyon Days
  • 27
  • 10
  • 7
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  • 3
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 68, showing 61-68
Review from Julian E (Son of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halcyon Has provided excellent care for my mum who can be very difficult at times.
Halcyon really does feel like a home rather than an institution. All the staff should be commended for caring for my mum with diligence, care and dignity.
Reply from Dalbir Jangra, Head of Marketing and Communications at Halcyon Days

Hi Julian,


Thank you for your kind words. Laura and her team have been fantastic in transforming Halcyon Days.


Happy to discuss any improvements you can recommend.

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Review from T A (Husband of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is nothing to say but excellent.
Reply from Dalbir Jangra, Head of Marketing and Communications at Halcyon Days

Hi Tony,


Thank you for your review - the team at Halycon Days appreciates your comments.

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Review from Lynn H (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halcyon Days is a lovely place. Staff are dedicated and it's clean. My mum is a resident and her care has been amazing. She is now at the end of life and the support we as a family are getting is truly amazing. If I had to recommend a care home, this one would get 10/10.
Reply from Dalbir Jangra, Head of Marketing and Communications at Halcyon Days

Hi Lynn,


Thank you for your kind review. The entire GCH family is available to offer any support you may need.

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Review from Diane M (Granddaughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given to my grandmother during her short stay was very good. She was encouraged to mix with others and the carers were always happy to help her.
Reply from Dalbir Jangra, Head of Marketing and Communications at Halcyon Days

Hi Diane,


Thank you for your review.

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Review from Sandra S (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with this home. Mum is very settled here. The staff all seem dedicated to looking after the clients.
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Review from Charles S (Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that living at this care home is excellent. The food is good, the home is kept in excellent condition, very clean and tidy. The food is very good and good portions given. If I do have any qualms about anything these are dealt with quickly and efficiently and have always been done to my total
satisfaction.
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Review from Hilda C (Wife of Resident) published on 15 August 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Over the last three years vast improvement has been made to this home as before I would have found it difficult to give it any recommendation. Still work needs to be done to bring it up to a higher standard which I understand is an on going process. The home is in lovely setting but to get to it one
does need transport.
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Review from S C (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident here for over four years and there have definitely been some ups and downs in this time. At present, I am very satisfied with the way the current management has ensured the overall standard of this home is very good. The satisfactory tick box for "facilities" is simply
because the majority of rooms don't have en-suite bath/showers rooms.
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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Halcyon Days is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Halcyon Days is calculated as follows: ( (109 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 150 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Halcyon Days is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jan 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Nicola

Nicola Hughes

Job Title: Home Manager

My profile is currently under construction as I am working on putting together a comprehensive overview of my experiences and achievements. I look forward to sharing more about myself soon.

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