Halcyon Days

The staff caring for my mother are compassionate, kind and extremely patient. In the four weeks my mother has been at Halcyon Days they have all taken the trouble to really get to know her. It is clean, warm and the food is excellent. My mother is going out next week on a day trip which she is really looking forward to. I hope there will be more trips as activities on a day to day basis can be a little limited in the dementia unit although I appreciate that my mother is more capable than some of the other residents.

I would like to say that the personal care provided by the staff who looked after mum on a day to day and long term basis was excellent.

My husband was in Halcyon Days for a few weeks. The staff were so caring and looked after him so well. I thank you all very much.

My wife is clearly looked after with respect and affection and likes her other residents and carers. I have confidence in the care she receives.

We have noticed over the year the home which overall was good has really gone downhill. Over the past there seems to be a fundamental lack of leadership, lack of clarify among carers. No proper manager in place since March 2018. Staff using their personal mobiles while on duty. Staff going to lunch together. This should be staggered as it leaves only one or two carers to manage all residents, whilst having to write up their notes. Food has got repetitive and boring. Carers, including cleaners, seem to go into the kitchen and prepare food. Do they all have the basic food hygiene training? Never seems to be any interaction between carers and residents part from asking what they would like to eat etc. Carers chatting amongst themselves, but not with residents, apart from the activity coordinator. Stairlift has been unusable/broken for months. Laundry hit and miss. Entrance to Nightingale gives a poor impression, no pen to complete forms, dirty stair carpet leading up to the first floor never seems to get cleaned. Overall we think there needs to be a drastic improvement all around. Feel sorry for our Mum.

We are kept informed whenever there is a problem like an illness or a fall. When I visit, staff know where she is, she does sometimes wander. But they know if she is in her room or on the move.

I have left activities blank as she no longer wants to participate in activities. When she did, however, a few years ago; staff bought her puzzles - her favourite activity.

Over the last 3 years, Mum has had no problems. She is fairly happy living there. Mum gets to know staff and its a shame the turnaround of staff is ongoing. Over the years we have been very pleased with Halcyon Days and staff.

Halcyon Days is such a lovely home. Staff are caring, it's always warm, clean and friendly. I feel very happy that my mum is well looked after and she is safe here.

Halcyon really does feel like a home rather than an institution. All the staff should be commended for caring for my mum with diligence, care and dignity.

There is nothing to say but excellent.

Halcyon Days is a lovely place. Staff are dedicated and it's clean. My mum is a resident and her care has been amazing. She is now at the end of life and the support we as a family are getting is truly amazing. If I had to recommend a care home, this one would get 10/10.

The care given to my grandmother during her short stay was very good. She was encouraged to mix with others and the carers were always happy to help her.

I am very happy with this home. Mum is very settled here. The staff all seem dedicated to looking after the clients.

I find that living at this care home is excellent. The food is good, the home is kept in excellent condition, very clean and tidy. The food is very good and good portions given. If I do have any qualms about anything these are dealt with quickly and efficiently and have always been done to my total satisfaction.

Over the last three years vast improvement has been made to this home as before I would have found it difficult to give it any recommendation. Still work needs to be done to bring it up to a higher standard which I understand is an on going process. The home is in lovely setting but to get to it one does need transport.

My mother has been a resident here for over four years and there have definitely been some ups and downs in this time. At present, I am very satisfied with the way the current management has ensured the overall standard of this home is very good. The satisfactory tick box for "facilities" is simply because the majority of rooms don't have en-suite bath/showers rooms.