Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD

Willow Court provides a range of care services for older people including residential, respite and specialist dementia care.

Situated in Harpenden, the Home has a warm and homely atmosphere and residents have the freedom to enjoy the privacy of their own en-suite bedroom, or to share time with others in the wide range of communal areas, including lounges. For those who like to enjoy the outdoors, the landscaped garden benefits from a patio area and gazebo which plays host to many garden parties in the summer.

Willow Court’s activity co-ordinators will work to plan a range of activities for residents to enjoy, and all meals are prepared on site using fresh ingredients by the home’s chefs.

Day guests can spend time at the q club, which offers a range of activities, events and services to maintain independence and well being.

Group: Quantum Care Ltd

Person in charge: Sarah Adlam (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 81 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Private and Local Authority referrals. Ages 65+.

Single Rooms: 81

Rooms with ensuite WC: 81

Weekly Charges Guide: Personal Care Single £900 – £1325 (These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willow Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 91 Reviews over all time. This Average Rating is also the rating value for Willow Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 56 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Willow Court is calculated as follows: ( (838 Excellents x 5) + (205 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 1063 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Willow Court is based on 56 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 56 Reviews ÷ 16.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Willow Court has a Review Score of 9.8 (9.770) from 91 Reviews


Average Ratings

  • Excellent
    73
  • Good
    17
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Court?

  • Extremely LIKELY
    80
  • Likely
    11
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Court

  • Resident / Service User
    35
  • Friend of Resident/Service User
    17
  • Daughter of Resident/Service User
    15
  • Niece of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • more

We have had an excellent meal. It really has been a treat. The decor is beautiful and food so beautifully presented. Such a great evening to share in. Thank you to the staff for providing a lovely evening.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

My first visit to the home. The first impression is the environment is good. The evening was very pleasant and the dinner was excellent indeed, the sweet portion was too big.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   5 out of 5

We have just had a really excellent meal, enjoying one of the special dinner nights that happen every month for family and friends and residents. The presentation and food was good, if not better than most restaurants we have been too. The staff were lovely as always.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Excellent food and very pleasant service. Thoroughly enjoyed the evening we were made to feel welcome.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Willow Court always seems to be very welcoming with friendly staff and a warm smile behind reception. The staff are always very attentive to my grandma and know her likes and dislikes and how to settle her when she gets agitated. A particularly nice touch is the monthly pop up restaurant which provides a sociable and relaxing way to visit and the food is always excellent. I would highly recommend Willow Court to other families. They have helped us at a very difficult time and we will always be grateful.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Lovely food.
Helpful staff.
Veggie option available, smaller options for kids and pop-up restaurant on 26th Feb - all good.
1st time, very impressed.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

A very pleasant evening. Decorations, ambience and everything was spot-on.
The food was delicious and portion sizes of dessert were amazing.
Would recommend highly.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   3.9 out of 5

Mum arrived in Willow Court in November 2017. Management made this emotionally difficult experience so easy for us as a family. From the top down, Staff always have time to talk to us and reassure us over any concerns we may have. The excellent Chef put on a wonderful buffet for our whole family at Christmas, held in a comfortable lounge where adults and young children could feel relaxed. Mum thoroughly enjoyed it! The patience and care shown to Mum at all times, including some challenging behaviours, is excellent. Management, care staff and entertainment staff are so kind and friendly and respect mum’s need to be independent whilst ensuring that necessary care takes place. Mum has joined the Choir, goes to Church Services, watches Dinky Dancers, goes on outings and has made some new friends. These are all things that we never believed would be possible a few months ago and it is so lovely to see mum’s quality of life improve and horizons broaden for her at Willow Court.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I am delighted with the care and attention my wife has received since entering Willow Court in November 2017. My wife who has Alzheimer's has settled in and is now quite happy. She has made friends and enjoys all the activities offered by the home.

Thanks to all the staff at Willow Court who are all helpful, understanding and caring. I am more content with my own life. Thank you.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

- Welcoming
- Hospitable
- Great tea party for my friend
- Well organised

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Willow Court suits my friend very well - she likes the food and enjoys all the activities provided and the friendliness of the carers. I have not put 'Extremely Likely' to recommend because that depends on the situation and the personality of the resident. I am impressed by the care she has and the way it is given. Today's 90th birthday has been a great success and my friend has so enjoyed seeing so many friends.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Very well organised with separate tables and balloons including the date of a special birthday for my friend. A special cake with candles was made by the chef, which my friend managed to blow out all at once!
Scones and jam and cream, plus sherry and the usual coffee complimented the birthday tea.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

Very pleasant experience.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4 out of 5

Willow Court has made my Nana feel at home. The meals for residents are very good. It's a delight to have such a welcoming and high-quality evening together at Willow Court. The staff have always been friendly.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.2 out of 5

Food and service were excellent and the dining room was beautifully decorated. We were waited on in a discreetly attentive way. The general ambience was pleasant but animated. A most enjoyable experience.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Lovely Christmas dinner. The staff treated everyone very well and made us feel special.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.3 out of 5

I am very happy here in Willow Court. Care staff very helpful. It's all very lovely.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

A lovely evening meal in beautifully decorated surroundings for Christmas. Excellent food and lovely clean and really kind and caring staff.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I regularly visit a friend in Willow Court and I'm always impressed by the care and attention given to her. Staff are always polite and welcoming to me as a visitor.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Have just enjoyed a very good evening Christmas meal. The effort put into the preparation of the meal and the decorations in the dining room is excellent. Well done everyone for all your hard work.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   5 out of 5

Lovely meal in a friendly and relaxed setting. The staff provided well - presented and tasty food with a focus on the residents. A pleasant atmosphere.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   4.1 out of 5

The dinner was nice. Plenty to do.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   4 out of 5

When visiting my friend I am always struck by the friendliness of the carers. The way they extend a welcome and remember visitors makes a good impression. My friend is very happy here and her health and attitude have improved more than anyone could have expected.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   4.2 out of 5

Had a Christmas meal at Willow Court and my wife and I both felt it was one of the best meals we have enjoyed for a long time. The atmosphere was excellent, the service was superb and the quality of the food was five star. I have visited several care homes for many years and Willow Court is top of the list by some margin.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Everything is so good here. I must stress care/support and dignity for residents with dementia or total memory loss is where the greatest care and dignity is given.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Joined in a great tea party with service users - lovely to see them singing hymns, enjoying their food, working through quizzes, chatting and enjoying mixing with each other.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

It was a very pleasant and enjoyable occasion - very good singing! Lovely food. My only comment would be, that people talking quite loudly in the reception was a bit distracting but a very happy time.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I have enjoyed my stay here and all the staff have been very helpful and my room has been very comfortable. The food is excellent and very plentiful.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Good fun, beautifully led sing along. Delightful help. Looking forward to the Christmas sing-a-long.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff that are thoughtful and very pleasant.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The home is always very clean and tidy. The decor is lovely with much thought given to providing a very homely feel. Above all, the care and consideration given to the residents is something that all of the staff should be proud of. Despite some very challenging times, the staff are patient and understanding. The food is exemplary and the pop-up restaurants are a wonderful way of spending some quality family time together. Well done all.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Willow Court is a safe and caring residential home. Lovely activities arranged to keep the residents occupied.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Wonderful.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

We came to the pop-up restaurant. the food was fantastic!
It was a r3eally good opportunity to meet up with family and eat together.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.2 out of 5

Garden party - very enjoyable sitting in the garden with friends. A singer to entertain us. Very good food. Appreciated all the efforts made by staff to make sure we had an enjoyable time.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I have found the Willow Court staff, attention to detail and care for my mother excellent. The dining club organised so residents can dine with their families is an excellent idea. All staff are always kind, really caring and very supportive throughout all activities and they have a wonderful chef and kitchen.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

This was our first experience of 'fine dining' which I believe is held once a month. The ambience was lovely and friendly and the staff all worked well to serve us with delicious food. The chef is certainly very good here and this idea of a fine dining evening was very enjoyable. The food was well set out to look good as well as taste good.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Monday evening dining event including residents and their families/friends:- This was an excellent evening with an excellent quality of food and service. The staff were lovely and this gives residents the chance to eat in a relaxed familiar environment with their families/friends. It was lovely to see her so settled now and she was very relaxed, laughing and happy throughout the evening.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I was invited to attend a monthly dinner at Willow Court.
The staff were friendly and welcoming - nothing was too much trouble.
The room was nicely decorated with pleasant background music.
The food was superb.
I have an allergy which had previously been communicated and when I arrived the chef spoke to me personally to ensure that my food would be suitable.
The food and service were wonderful.
There was a wonderful ambience and all the residents present had a wonderful time with their relatives.
A wonderful, warm, friendly evening.
Thank you.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The care my father-in-law receives is outstanding. The carers are both lively and caring, and the whole place has a lovely, friendly, cheerful atmosphere. The activities and the food are excellent.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

I have been very well looked after since I came here.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4 out of 5

My mum has just moved into Willow Court full time. Previously, she stayed numerous times for holiday respite. I feel totally confident with her care. It seems all members of staff know my mum by her name and they are very caring for my mother's needs. Previously she attended the day care which is also fantastic. Willow Court is always clean and beautifully decorated. The trips out are lovely for mum and the pop-up restaurant is a wonderful idea which I am fully intending to use. Overall it is truly a very caring friendly home.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

Every time I visit my friend, she has had the best possible care ever imagined. The cleanliness is outstanding and the staff are always on hand. Nothing is too much for them.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I have nothing but great things to say about Willow Court. My mother was a day resident and respite but is now in full-time residence. All these times have been very good for my mum; the activities they do with them, the days out, all the staff know my mother's name and say hello. My mum loves the food, especially the desserts. The care is excellent, the accommodation and is so, so nice with lots of nostalgic posters, items, pictures which are lovely. The manager is the best and so helpful all the time.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

My mum moved into Willow Court 9 weeks ago and I cannot fault any member of staff. Their care is second to none, absolutely fantastic. The staff are always on hand and very very helpful with everything. Cleanliness is spotless.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Review for pop-up restaurant evening. A very enjoyable evening with lovely good quality food.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4 out of 5

I attended a BBQ with my mother to celebrate 4th July.
All the staff worked so hard, were very helpful and kind.
They deserve a big thank you.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Really good to see so much effort, care and attention put into special events and activities for both residents and their visitors.
Particularly enjoy the 'fine dining' and pleased that Mum is able to take part in weekly church services.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I have been a resident at Willow Court for the past five months which have been as happy as on could have wished. The service I have received from all the staff and members are of the highest order. I wish them all the best in the future and expect these standards to be kept up.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

We have had a great evening at the pop-up restaurant. Such a lovely evening which my aunt has really enjoyed.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Dinner party restaurant evening.
Beautifully presented, delicious food and convivial atmosphere. Residents and family all interacting very social. Thank you.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.1 out of 5

The stay has been marvellous, the care and attention I have received is something I'll always remember it. Thanks to everyone also the chef being so kind making me a birthday cake and all the food that has been cooked.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The staff will go that extra mile. They are compassionate and helpful. Visitors that have accompanied me have commented on what a lovely home Willow Court is!

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

I have been a resident at Willow Court for just 4 months and I would like to say that the caring staff (night and day) and the housekeeping staff are excellent. They are always considerate, helpful and supportive. There are plenty of activities to join in each day if wanted which gives an opportunity to meet other residents and make new friends. I already realise that my decision to come and stay at Willow Court was the right one.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

I visited my sister yesterday and was delighted to find the home covered in decorations for Easter and all the staff friendly and smiling. My sister was happy and said many good things about the home and the staff, who greeted me with smiles and friendly chat as they did with her. The manager should be congratulated for creating a wonderful atmosphere.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.3 out of 5

The care my husband received when staying for respite care was excellent. Staff were very kind and friendly and Willow Court is extremely well managed. Congratulations to all involved in running Willow Court. A very happy and comfortable place to stay.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The staff at Willow Court have really helped my mother transition well to living in care. The warmth provided here from all the staff is outstanding and that is so important when I, her daughter, live very far away. Nothing has been too much trouble and I very much like that I saw proactive caring on the medical side when she went through a challenging time of late. The rooms are a very nice size allowing space for wheelchair, walking frame, tray etc. without feeling crowded and there is a reasonable amount of space in the wardrobe and draws. It is always clean and never so perfect that it does not feel like home. There are lots of activities and lots of smiles and laughter. I was made to feel very welcome when I was able to visit. This place gets a big thumbs up from me!

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

The staff were very helpful and keen to assist the residents. Overall the home is very well managed.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The staff have all be very kind and courteous and the managers are good.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

We are very happy with the care that my father has received. Within days of being there, he showed great improvement in his physio and mental health. After less than two weeks he is better than he has been for years. I am certain that this is down to the excellent care provided by the staff. They are all without fail dedicated, professional caring people who really have made my fathers stay so pleasant and beneficial for him. The buildings are well kept and the setting is inviting in a quiet location. Inside is bright with lots of daylight. There are plenty of areas for residents to be out of their rooms. The food is also excellent with good variety and choice. I could not recommend this care home enough!!

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

This care home is so wonderful. I have no problem in the care and manager here is wonderful. The food is very good.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The setting is good, enjoyable food and helpful staff.
Managers helpful and support you.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Very helpful and kind. Lovely room. Very happy here.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

It's Ok here, we all get along and that's the main thing.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   4 out of 5

Very good, excellent staff.
Wife very happy.
I'm always made welcome and nothing is too much effort.
Good management of service.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The care, kindness and commitment shown to me during my stay has never been less than excellent. The staff are so friendly, but always professional in every aspect of care.
I was made to feel special at all times and the same care seemed to apply to the other residents.
My grateful thanks to all.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

It has been an honour to stay here. Everyone has been wonderful. The food was wonderful certainly made me a lot stronger to cope at home. People who come here are very lucky.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The garden party was wonderful, well done to all the staff who worked very hard to make it a great day.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

My stay at Willow Court was exceptional, the staff, nothing was too much trouble to help you, also the management. I would recommend Willow Court to all my friends.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

The home is lovely and the garden party on 16/7/16 was so good myself and my family enjoyed so much, the manager is so good and did wonderful decorations, lovely home.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Everyone was wonderful. Staff made us welcome and show great interest. Mum had a very good time. The decoration was very becoming and lovely. Staff dress was also extremely lovely, the entertainment was very well done. We all had a lovely day. Thanks for the invite.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

A really lovely afternoon at the fayre. Staff dressed up, made us feel welcome, encouraged us to participate in the music and dancing. Mum really enjoyed the day too! The decoration and balloons were lovely and I think everyone had a great time. Thank you so much for inviting us.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

On Monday 25th April, I enjoyed yet another lovely evening with my dad at the dining club, having been to this special event before. As usual the meal was superb and the chefs surpassed themselves once again. It was served in a very ambient setting and in a very professional way. Both myself and my dad had a wonderful time. I think it is an excellent way to be with your loved one in a familiar environment to them. I really hope it becomes a regular event.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4 out of 5

Willow Court is welcoming, colourful and stimulating. The manager is a most tasteful, imaginative and smart person. She has made this home so colourful, interesting, friendly and efficient. She heads a good, thoughtful, respectful, efficient team of staff who are set on helping and encouraging people who stay there. The first floor manager is a very enthusiastic, competent, caring and professional person. When we had a health scare, he was very prompt and used his special kit to check blood pressure, pulse, temperature etc very speedily. He listens to what people say and solves problems. The carers are devoted to their patients and most respectful.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.7 out of 5

I was pleased and relieved by the way in which my wife settled into the full time care at Willow Court. This appeared to be largely due to the consideration and understanding offered by the caring staff.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   4.8 out of 5

Another wonderful evening at Willow Court "pop up" restaurant for residents and their guests. It is fine dining at its best is a relaxed atmosphere. The classic starter -fresh asparagus in hollandaise sauce and it being light and appetising. Followed by a chunk of cod fillet dusted with cheddar crumbs in a black olive/tomato buerre blanc, sat on horseradish mash- so gave it extra bite. Yummy! To end....a dessert as pretty as a picture: tea and raisin pannacotta beautifully presented and decorated with a pansy- a delight to the eye and it tasted divine. Willow Court is fortunate to have two innovative and talented chefs who offer these monthly "fine dining evenings" for the residents, many of whom would find it difficult to get out to local restaurants. Thank you the chefs and all the staff involved in making this another memorable evening.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

What a splendid evening! Chef and his colleagues had put together a wonderful menu. We began with the asparagus, poached egg and hollandaise sauce which was lovely to look at whilst our host enjoyed deep fried stilton stuffed mushroom. For the main course our host enjoyed chicken stuffed with wild mushrooms wrapped in parma ham, this was a lovely combination and along with the potato, carrots and baby turnips was a picture on the plate. Our horseradish and cheddar crusted cod fillet was served on a bed of mashed potato and was a great combination of taste and texture. For dessert we enjoyed either tiramisu, elegantly served in a large glass of tea and raison panacotta here the chefs had excelled themselves. Panacotta topped with a pansy and accompanied by cream served in a chocolate powder crusted egg on top of chocolate sauce. This was exquisite food and we all enjoyed ourselves. Bravo to all at Willow Court.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I have been here for 10 days due to an infection in my leg. The home is very friendly and all care staff are great. The manager are so helpful and nothing is too much trouble. The manager of the unit i'm in makes me feel so welcome on arrival and made me also feel so at ease. I hope that if I go into hospital again and need to be transferred to a unit that I would come back to Willow Court if I met criteria.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

They have good food and I feel safe.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   3.9 out of 5

I am happy, lovely home.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

I am so impressed with the care and attention that the staff give to all the residents. The cleanliness of the care home was impeccable. So friendly, caring and my uncle was so well cared for.
I shall miss all the friendly staff and wish them all well for the future, and a massive thank you to all at Willow Court for taking care of my uncle.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

It's been a good experience, I've been here a long time. Staff are friendly. The majority of times the girls are good to talk to, helpful and supportive.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   3.8 out of 5

I have enjoyed myself. I like the staff.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.3 out of 5

The home is in good control.

How likely would you be to recommend Willow Court? Likely

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Average Rating:   3.4 out of 5

Staff very kind and friendly. Very homely which is down to the manager. Bedrooms lovely and light. Food excellent.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.8 out of 5

This has been an excellent week, thank you

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Staff are all very nice and do a good job. Good safety and company. Lovely homely environment. We are looked after well.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.7 out of 5

I have never met such genuine caring staff.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.7 out of 5

I'm well fed and everything is so good no complaints.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   5 out of 5

Most staff are good and helpful. Residents are well looked after. Very good food. I'm most happy to be there. Good laughter at times. Staff work very hard. Staff are very good no problems.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.6 out of 5

I was resident at Willow Court for two plus weeks and can honestly so that my care was excellent in every way. The staff were very thoughtful and caring, and shared great commitment to their duties. My visitors were always made to feel welcome and the atmosphere was always very cheerful. Meals were of a consistently high standard. Management were visible and attentive, throughout. My stay was for post operation care and attention; I felt very relaxed by the end of my stay and due to the on-suite physiotherapy. I regained my strength and mobility. A very positive experience in every respect, thank you Willow Court.

How likely would you be to recommend Willow Court? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 18 Apr 2018

1 Dementia Care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Willow Court

Job Vacancies

Staff Profiles

No image found

Vanessa Thacker

Job Title: Manager

Description:

Specialisms
Vanessa has worked in many areas of care provision over the years including Domicilliary, Mental Health, Older Persons and equipment installation and maintenance in the community.
Qualifications
NVQ 4 in Care Management, LMCS and IOSHH

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willow Court