Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 199 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided by Willow Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Contact Willow Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (199)

9.4

Willow Court has a Review Score of 9.4 (9.358) out of 10, based on 22 reviews in the last 2 years.
Over all time Willow Court has 199 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Court
  • 51
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  • 34
  • 20
  • 7
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  • 1
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Total of 199, showing 1-20
Review from E P (Relative of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were greeted in a friendly manner. There was a church related service going on, and everyone was joining in. Very nice. Your staff supplied us with sandwiches and tea. They were all very friendly. Our relative was quite content and happy with her surroundings.
Reply from John Joannides, Corporate Services at Willow Court
Thank you for your review. We're so pleased that you and your relative had such a positive experience at Willow Court. Reviews like this mean a great deal to the staff in the home.
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Review from P B (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been given very great care at Willow Court. The team are fantastic, organising super events from the entertainer to cosy afternoon tea. They work tirelessly to welcome each individual to join in activities. I am very grateful for all of their help.
Reply from John Joannides, Corporate Services at Willow Court
Thank you for your kind review. We're so pleased that your mother is enjoying staying at Willow Court and getting involved in the home's activities. Your lovely review means a lot to the staff at the…read more
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Review from E T (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother first went to her room, she found a photograph of her church and a flower arrangement. This immediately made my Mum relaxed and welcomed to the home. Connie and her staff have made her two weeks stay at Willow Court enjoyable and relaxing. After spending her time in her village bungalow
on her own and not having many visitors, Mum has got some new friends and can join in the various activities put on by Connie and her staff. Her room is nicely decorated and has a nice view over the landscaped garden. I am hoping that Mum can continue to stay at Willow Court where she will continue to spend time with her new friends.
Reply from John Joannides, Corporate Services at Willow Court
Thank you so much for your kind review. We're so pleased to hear that your mother felt relaxed and welcomed when she first came to stay at the home and that she's making new friends and taking part in…read more
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Review from James K (Son of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has had difficulties in care homes previously but he has enjoyed his time here at Willow Court, so thank you to everyone for looking after him so well.
Reply from John Joannides, Corporate Services at Willow Court
Thank you for your kind review. We're so pleased that our father has enjoyed staying at Willow Court. Your review will mean a great deal to the staff in the home.
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Review from Trevor W (Brother-in-law of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Hi my brother in law had to go into card for a week because his wife had a mild stroke so she needed to rest willow court in harpenden was able to take him in which was great ,but when we visited him on the first day he said he was given a cold shower in the morning the nurse undressed him sat him
on the seat under the shower and turned the shower on so cold water went on him he was absolutely shocked by this and screamed eventually the warm water came through she roughly washed him then tired the cold water on again terrible. When we arrived and went up to his floor the smell of urine was absolutely disgusting we walked passed one old lady poor woman absolutely stuck of urine, yesterday we arrived in reception there was a man with a simmer frame wondering around reception absolutely smelling of poo he was still there your later so can imagine how the reception absolutely stuck of him and there was nobody on reception we had to go looking for somebody. This place wants a deep clean and staff need retraining.
Reply from John Joannides, Corporate Services at Willow Court
Thank you for taking the time to share your feedback and concerns. We're sorry to hear that your experience at Willow Court did not meet the high standards you rightly expect from our home. We…read more
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Review from Frances M (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful setting. My dad looks amazing after just 1 week being here. The staff are great, very helpful to him and us. Room is lovely. He said the food is really good.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
We're delighted to hear how well your dad has settled in and that you've already noticed such a positive difference after just a week. It's lovely to know he is enjoying the food, feels comfortable in…read more
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Review from C L (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, we have had a good experience. My dad is well cared for, although he rarely has socks or slippers on when we visit. The staff are very good and care for Dad very well.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you for taking the time to share your feedback. Were really pleased to hear that your dad is well cared for and that you find the staff very good. We also appreciate you raising the concern…read more
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Review from S R (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were absolutely delighted with the care that our Father received during his two weeks in respite at Willow Court. The home has a lovely, friendly atmosphere and the staff are caring, attentive and knowledgeable. There were various activities which made it a stimulating environment for our father.
He has the opportunity to take part in musical activity, which he really enjoys, having been musical in earlier life. We are confident that Dad was well looked after at Willow Court and that the staff had his very best interests at heart.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you for taking the time to share your feedback. We are delighted to hear that your father's respite stay at Willow Court was such a positive experience. Creating a warm, friendly atmosphere…read more
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Review from Louise C (Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is such a happy place. The staff are smiling, and everyone is so helpful. On Saturday, we had our summer fayre and I enjoyed it immensely. I am still feeling happy when I remember the event. It was a lovely day.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you for sharing your kind feedback. We are pleased to hear that you find the home such a happy and welcoming place, and that our team's positivity and support contribute to your experience. It…read more
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Review from H H (Son of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff look after my mother and sister very well. They are thoughtful and make sure my mother and sister see each other regularly. They make us feel welcome when we visit and help make celebrations like Christmas and birthdays special. My mother has just celebrated her 105th birthday, and the staff
all helped her celebrate in style.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your lovely review. We're thrilled to hear that you feel your mother and sister are well looked after and that visits feel welcoming. It's wonderful that we could help make…read more
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Review from J W (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being at Willow Court, all staff (carers, managers and cleaners) have made the transition for Mum as easy as possible. She now says she feels happy and safe here - a testament to all involved in her care. Many thanks.
Reply from John Joannides, Corporate Services at Willow Court
Thank you for your kind review. It will mean a great deal to all the staff at Willow Court. It's lovely to hear that you mum is settling in well and is happy in the home. Thank you again.
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Review from B B (Friend of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am 100% happy with all my dealings with W.C. My friend is very lucky to be at W.C and I think that the staff are so kind in looking after him. I do not understand how they can be so patient.
The great pity is that he does not appreciate how lucky he is.
Value for money is not relevant.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your very kind words. We're truly grateful for your support and appreciation. It means a great deal to our whole team to know that you feel your friend is in good hands and that…read more
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Review from Pauline A (Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here for a weeks respite care. During this time I have experienced great assistance and friendliness and cooperation from the staff. I have no problem in recommending the caring I received for the entire time that I was here and two lovely helpers went out their way to bath me a second time because
I loved their help on the first occasion. A very big thank you to a very dedicated team.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your respite stay was a positive one and that our team made you feel supported and…read more
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Review from S J (Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One week "visiting"- excellent care and attention. Food good. Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your review. We're really pleased to hear that you had a positive experience during your week with us. It's wonderful to know you felt well cared for and enjoyed the food. Thank…read more
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Review from J J (Niece of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say that I am very impressed with the new manager at Willow Court, Harpenden. The fact that she is a qualified nurse & dementia nurse - not just an adept manager, is making the care better.
The laundry - identification of clothes & loss of glasses, etc - leaves a lot to be desired.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you very much for your kind words about our new manager at Willow Court. We're delighted to hear that her care expertise is making a positive difference to the care we provide.We also appreciate…read more
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Review from Rosemary H (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been welcomed to Willow Court with kindness, courtesy and plenty of smiles and understanding. My sister and I have welcomed the relaxed and easy approach, we can ask staff, carers and at the desk for any information we need. The living area is pleasant, bright and spacious with a dining
and sitting area. The activities arranged are very good, inclusive and varied. Willow Court had a very good atmosphere.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your review. We're delighted to hear that your mother has felt so warmly welcomed to Willow Court, and that both you and your sister have found the team approachable and…read more
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Review from R T (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum needed two weeks of respite, and Willows Court ticked all the boxes. From our initial visit we were impressed with the facilities and most importantly the friendliness/professionalism of the staff. Having spent over 6 weeks in hospital my mum was very keen on a shower which she had on her first
full day there and also a haircut which was also quickly arranged. All the staff treated my mum with real respect and helped in her recovery. Thank you!
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your lovely review. We're delighted to hear that Willow Court met your expectations and that your mum felt comfortable and well cared for during her respite stay. It's wonderful…read more
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Review from R T (Husband of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose this home for my wife as it has a very welcoming feel and happy staff, on top of excellent facilities. We were not disappointed. Located in a relatively flat fart of the town allowed the family to access local roads with a wheelchair, including the local golf course clubhouse - access to nature
is important to us as a family.
Was booked in for one-week respite.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for your review. We're delighted to hear that you and your family felt welcomed and supported during your wife's respite stay with us. It's wonderful to know that our friendly team…read more
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Review from J T (Respite Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone has been very helpful and supportive to enable me to return to my home. I came here after a 6 week stay in hospital and 4 operations. They enabled me to get out of bed, wash and dress myself and walk with more confidence.
Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you so much for sharing your experience. It means a great deal to us to know that we could support you in your recovery and help you regain your independence after such a challenging time. Our…read more
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Review from S B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is in Buttercup & has been for over 2 years. Most of the staff are very good. As most of the management are. A particular staff member is excellent and will always listen to any concerns you may have.
Reply from Debbie Gilard, Head of Corporate Services at Willow Court
Thank you for your thoughtful review. We're so glad to hear that your father has received good care in Buttercup over the past two years. Our team is dedicated to providing the best care possible, and…read more
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Current Review Score: 9.4 (9.358)

Overview of Review Score

The Review Score of 9.4 (9.358) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.358 for Willow Court is calculated as follows: ( (137 Excellents x 5) + (89 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 257 Ratings = 4.358
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Manager Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.

Frequently Asked Questions about Willow Court

What types of Care is Willow Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Court have?

There are 81 Single Rooms.

What are the Facilities & Services at Willow Court?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Court to the centre of Harpenden?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service - more info.