
Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Located in a quiet residential area in Harpenden and benefiting from beautiful landscaped gardens, Willow Court offers a range of care services including residential and specialist dementia care, respite care and day care.
Willow Court features a variety of welcoming communal spaces designed for relaxation and socialising. Residents can enjoy comfortable lounges, quiet seating areas and well-appointed dining rooms throughout the home.
A highlight of the home is the Best Friends Café,...
Care Provided by Willow Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Willow Court for full pricing details and T&Cs.
Contact Willow Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Adlam(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visitors welcome at all times
Parking
- Parking is available on site
Willow Court Reviews (202)
Willow Court has a Review Score of 9.4 (9.425) out of 10, based on 25 reviews in the last 2 years.
Over all time Willow Court has 202 reviews.
My friend moved in to Willow Court in April 26. I have visited her couple of times since and have always been impressed by warm and welcoming atmosphere. The staff are kind and very caring. My fried is very happy living here and often speaks positive about care and support they recieved when we talk on the phone. Its gives me great peace of mind knowing she is happy,safe and genuinely cared for.
Thank you for your kind review of Willow Court. We're so pleased that you have peace of mind regarding your friend who is being taken care of by the staff in the home. Your review will mean a great deal to them.
I would like to thank Willow Court for the wonderful birthday tea party this afternoon for my mother. When I arrived I found her bedroom beautifully decorated with a birthday banner and ballon's in her bedroom I was greeted by my mother who had a smile on her face and she was enjoying all the special birthday treats. We had invited ladies from our village who enjoyed an afternoon tea in the candy room which was decorated with more ballon's and birthday banners. After a tea of sandwiches and cakes Mum was presented with a beautiful decorated birthday cake. I left my Mum sitting in her bedroom with a happy smile on her face. A special thank you to all those who made my mums 94th birthday such a happy day
Thank you for taking the time to share such a lovely review about your mother's birthday. It's wonderful to hear how much she enjoyed the decorations, afternoon tea and time spent with friends. I will ensure your kind thanks are passed on to the whole team, who will be very pleased to know their efforts made such a difference. Thank you again.
After a hospital stay mum was placed at willow court and the care, compassion and attention she received was second to none.
Every team member was amazing and delivered excellent care, special thank you to Sharon and David who really went above and beyond.
Thank you from the bottom of my heart for everything you did for us. We will miss you.
Thank you for your lovely review. We're so please that your mum enjoyed her stay with us here at Willow Court. Your review means a great deal to the staff in the home. Wishing you and your mum all the very best!
The staff of Willow Court looked after our friend Pamela with such kindness and gentle care and professionalism. She had no family left but a group of friends who visited regularly during the months she lived in the home. Willow Court has an atmosphere of friendliness, jollity, peace and good food....the staff handled our 92 year old friend's passing with great tenderness..Thank-you so much..
Thank you for your kind review of Willow Court. We're so pleased that you're happy with the care that your friend received at the home. Thank you also for mentioning the home's friendly atmosphere; it makes such a difference.
We were greeted in a friendly manner. There was a church related service going on, and everyone was joining in. Very nice. Your staff supplied us with sandwiches and tea. They were all very friendly. Our relative was quite content and happy with her surroundings.
Thank you for your review. We're so pleased that you and your relative had such a positive experience at Willow Court. Reviews like this mean a great deal to the staff in the home.
My mum has been given very great care at Willow Court. The team are fantastic, organising super events from the entertainer to cosy afternoon tea. They work tirelessly to welcome each individual to join in activities. I am very grateful for all of their help.
Thank you for your kind review. We're so pleased that your mother is enjoying staying at Willow Court and getting involved in the home's activities. Your lovely review means a lot to the staff at the home.
Dad has had difficulties in care homes previously but he has enjoyed his time here at Willow Court, so thank you to everyone for looking after him so well.
Thank you for your kind review. We're so pleased that our father has enjoyed staying at Willow Court. Your review will mean a great deal to the staff in the home.
Hi my brother in law had to go into card for a week because his wife had a mild stroke so she needed to rest willow court in harpenden was able to take him in which was great ,but when we visited him on the first day he said he was given a cold shower in the morning the nurse undressed him sat him on the seat under the shower and turned the shower on so cold water went on him he was absolutely shocked by this and screamed eventually the warm water came through she roughly washed him then tired the cold water on again terrible. When we arrived and went up to his floor the smell of urine was absolutely disgusting we walked passed one old lady poor woman absolutely stuck of urine, yesterday we arrived in reception there was a man with a simmer frame wondering around reception absolutely smelling of poo he was still there your later so can imagine how the reception absolutely stuck of him and there was nobody on reception we had to go looking for somebody. This place wants a deep clean and staff need retraining.
Thank you for taking the time to share your feedback and concerns. We're sorry to hear that your experience at Willow Court did not meet the high standards you rightly expect from our home. We appreciate you speaking directly with the Home Manager and hope you feel reassured that your concerns have...
Absolutely wonderful setting. My dad looks amazing after just 1 week being here. The staff are great, very helpful to him and us. Room is lovely. He said the food is really good.
We're delighted to hear how well your dad has settled in and that you've already noticed such a positive difference after just a week. It's lovely to know he is enjoying the food, feels comfortable in his room, and that you and your family are finding the staff so helpful. Thank you so much for sharing your experience.
Overall, we have had a good experience. My dad is well cared for, although he rarely has socks or slippers on when we visit. The staff are very good and care for Dad very well.
Thank you for taking the time to share your feedback. Were really pleased to hear that your dad is well cared for and that you find the staff very good. We also appreciate you raising the concern about socks and slippers, which we understand the Home Manager has been in touch with you directly to discuss. Once again, thank you for your feedback.
We were absolutely delighted with the care that our Father received during his two weeks in respite at Willow Court. The home has a lovely, friendly atmosphere and the staff are caring, attentive and knowledgeable. There were various activities which made it a stimulating environment for our father. He has the opportunity to take part in musical activity, which he really enjoys, having been musical in earlier life. We are confident that Dad was well looked after at Willow Court and that the staff had his very best interests at heart.
Thank you for taking the time to share your feedback. We are delighted to hear that your father's respite stay at Willow Court was such a positive experience. Creating a warm, friendly atmosphere where residents feel cared for and supported is very important to us, and it is wonderful to know that...
The home is such a happy place. The staff are smiling, and everyone is so helpful. On Saturday, we had our summer fayre and I enjoyed it immensely. I am still feeling happy when I remember the event. It was a lovely day.
Thank you for sharing your kind feedback. We are pleased to hear that you find the home such a happy and welcoming place, and that our team's positivity and support contribute to your experience. It is wonderful to know you enjoyed the summer fayre, which was a special occasion for residents, families, and staff alike. We greatly value your comments.
The staff look after my mother and sister very well. They are thoughtful and make sure my mother and sister see each other regularly. They make us feel welcome when we visit and help make celebrations like Christmas and birthdays special. My mother has just celebrated her 105th birthday, and the staff all helped her celebrate in style.
Thank you so much for your lovely review. We're thrilled to hear that you feel your mother and sister are well looked after and that visits feel welcoming. It's wonderful that we could help make special occasions, like Christmas, birthdays, and especially your mother's 105th birthday, memorable for your family. Your kind words mean a lot to our team so thank you again.
Since being at Willow Court, all staff (carers, managers and cleaners) have made the transition for Mum as easy as possible. She now says she feels happy and safe here - a testament to all involved in her care. Many thanks.
Thank you for your kind review. It will mean a great deal to all the staff at Willow Court. It's lovely to hear that you mum is settling in well and is happy in the home. Thank you again.
The great pity is that he does not appreciate how lucky he is.
Value for money is not relevant.
Thank you so much for your very kind words. We're truly grateful for your support and appreciation. It means a great deal to our whole team to know that you feel your friend is in good hands and that our care and patience are recognised. Thank you again for taking the time to share your experience.
I came here for a weeks respite care. During this time I have experienced great assistance and friendliness and cooperation from the staff. I have no problem in recommending the caring I received for the entire time that I was here and two lovely helpers went out their way to bath me a second time because I loved their help on the first occasion. A very big thank you to a very dedicated team.
Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your respite stay was a positive one and that our team made you feel supported and cared for throughout. It's especially lovely to know that two of our carers went the extra mile to ensure your comfort. Wishing you all the very best, and thank you again.
One week "visiting"- excellent care and attention. Food good. Thank you.
Thank you so much for your review. We're really pleased to hear that you had a positive experience during your week with us. It's wonderful to know you felt well cared for and enjoyed the food. Thank you again.
The laundry - identification of clothes & loss of glasses, etc - leaves a lot to be desired.
Thank you very much for your kind words about our new manager at Willow Court. We're delighted to hear that her care expertise is making a positive difference to the care we provide.We also appreciate your honest feedback regarding the laundry service and the identification of clothes and glasses....
My mother has been welcomed to Willow Court with kindness, courtesy and plenty of smiles and understanding. My sister and I have welcomed the relaxed and easy approach, we can ask staff, carers and at the desk for any information we need. The living area is pleasant, bright and spacious with a dining and sitting area. The activities arranged are very good, inclusive and varied. Willow Court had a very good atmosphere.
Thank you so much for your review. We're delighted to hear that your mother has felt so warmly welcomed to Willow Court, and that both you and your sister have found the team approachable and supportive. It's wonderful to know that the environment, activities, and atmosphere have all made a...
My mum needed two weeks of respite, and Willows Court ticked all the boxes. From our initial visit we were impressed with the facilities and most importantly the friendliness/professionalism of the staff. Having spent over 6 weeks in hospital my mum was very keen on a shower which she had on her first full day there and also a haircut which was also quickly arranged. All the staff treated my mum with real respect and helped in her recovery. Thank you!
Thank you so much for your lovely review. We're delighted to hear that Willow Court met your expectations and that your mum felt comfortable and well cared for during her respite stay. It's wonderful to know that our team's friendliness and professionalism made a positive difference, and we're...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Willow Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Willow Court.
Meet the Team (3)

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.
Frequently Asked Questions about Willow Court
What types of Care is Willow Court registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Court have?
There are 81 Single Rooms.
What are the Facilities & Services at Willow Court?
Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Court to the centre of Harpenden?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service -more info.