
Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Located in a quiet residential area in Harpenden and benefiting from beautiful landscaped gardens, Willow Court offers a range of care services including residential and specialist dementia care, respite care and day care.
Willow Court features a variety of welcoming communal spaces designed for relaxation and socialising. Residents can enjoy comfortable lounges, quiet seating areas and well-appointed dining rooms throughout the home.
A highlight of the home is the Best Friends Café,...
Care Provided by Willow Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Willow Court for full pricing details and T&Cs.
Contact Willow Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Adlam(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visitors welcome at all times
Parking
- Parking is available on site
Willow Court Reviews (202)
Willow Court has a Review Score of 9.4 (9.425) out of 10, based on 25 reviews in the last 2 years.
Over all time Willow Court has 202 reviews.
Lovely care home. I visit my nan here often and are always chatting away to residents or staff and takes part in all the activities they offer. Loving her time here!
Thank you for this wonderful feedback, which says it all. The management and staff at Willow Court genuinely have their residents, (as well as their residents’ families), at the heart of all they do. It is always a pleasure to hear how happy people, like your nan, are with the care and support we provide. Long may it continue.
What a comfort and relief to know that my sister is being cared for by everyone at Willow Court. I cannot express how grateful I am for all that as done to make her life as fulfilling and happy as is possible. My very real thanks.
Lovely food, the team worked really hard to provide a great evening for family and friends. So appreciated, will definitely be back. Thank you.
Thank you for your wonderful review which says it all. The Chef and his team and all the staff at Willow Court really work hard to make it a special evening for families and their loved ones who live here. We are delighted that these regular events are proving to be so successful and look forward to you joining us again soon.
Our family joined the residents for a lovely restaurant meal in the cafe. The opportunity to spend time together is valuable, we will definitely do it again. The staff are wonderful and the food excellent.
Thank you for this wonderful review. The Fine Dining events are proving to be extremely popular and provide the opportunity for families and their loved ones, who live at Willow Court, to relax and enjoy a special evening, sampling quality cuisine, in a wonderful environment. We look forward to your company again soon.
We attended a pop-up restaurant meal at Willow Court. It is a lovely opportunity to spend time with Dad in a social situation. We enjoyed our meal and the staff were attentive and good fun.
Thank you for this lovely review. These regular Fine Dining events at Willow Court have proved to be extremely popular with the staff working hard to truly make it feel as though you are dining out at a restaurant for the evening. We are glad that you and your father were able to enjoy the fine cuisine prepared by our Chef and his team and hope you will join us again very soon.
Been to see Grandad for his birthday lunch and the staff had decorated his room and the lounge we were in. Another time we attended the pop-up restaurant which was a well organised and lovely night, which again, the staff were fantastic and food was very nice also!
Thank you for this kind review. Staff at Willow Court often go above and beyond the norm to ensure their residents have the best possible care and attention, especially when there is a reason to celebrate. We hope your Granddad had a wonderful birthday. We are glad you and your family enjoyed the Fine Dining event held at Willow Court too and look forward to your company again soon.
I came for the monthly evening meal for the first time. I was warmly greeted and felt at home within the first few minutes. All my questions were answered with excellent friendly staff. A great atmosphere and I will definitely come again for the monthly meal. The food was also of high quality.
Thank you for this wonderful review. The “Fine Dining” events have proved to be extremely popular for our residents and their families. Having attended one myself at Willow Court, I can wholeheartedly agree with your comments on the relaxed atmosphere and great service by the staff. The standard of food is very high indeed! We look forward to seeing you at the next Fine Dining event.
The chef at Willow Court puts on a lovely three-course evening meal for relatives and friends of residents. This is the first time I have attended and it was a lovely experience enjoyed by all. Food was super, staff very professional, a great social occasion which benefits the residents and all.
Thank you for this kind review. The “Fine Dining” events at Willow Court have been a tremendous success. The quality food that is prepared and professionally served makes the evening feel so special for everyone who attends. It provides quality time for our residents to spend with their families...
We joined our friends who were having an evening meal with another friend who is a resident at Willow Court. The food was excellent, the dining room light and airy and the staff friendly and professional.
Thank you for this wonderful feedback. We are so pleased that you enjoyed these regular “Fine Dining” events put on in many of our care homes. Willow Court’s Chef and his catering team excel at this on each occasion, making it a memorable evening for all concerned. We look forward to welcoming you again soon.
The carers are all angels, such a good care home and all the staff are friendly. The Gatsby event today was fabulous, the choir was lovely and a brilliant team effort by all staff.
Thank you for your kind words. We couldn’t agree more, our care staff really are angels. It’s a pleasure to hear, from those who attended the Gatsby Garden Party, that the day was a resounding success for all.
An excellent garden party - love all the events you organise - such a great way to have a lovely time with our relatives.
Thank you for your kind comments. So wonderful to hear that the sterling effort put in by the team at Willow Court resulted in such pleasure for you and your family on the day. We look forward to seeing you all again soon.
The great Gatsby garden party was fantastic. They clearly put a lot of effort into designing the garden, music and entertainment was great and Dad loved the singing. TYhe hot buffet food was delicious. Looking forward to future events! Well done to all the hard-working staff!
Thank you for this wonderful plaudit. The staff at Willow Court do an amazing job when it comes to putting on a great event! We are so pleased to hear that your father and your family thoroughly enjoyed the day.
Friendly professional staff.
Welcoming and inclusive.
Delicious dinner, excellent service, great value for money.
Thank you for this kind feedback. It’s always a pleasure to hear that our customers appreciate the high standards of service which Willow Court is well known for. We will ensure your kind words of praise are passed onto the staff and look forward to seeing you again at Willow Court.
A wonderful meal at pop up restaurant. Everyone so friendly and such a great atmosphere. Great pianist provided background music. We even had a sing-song. The chef was given a well-earned round of applause. The manager introduced herself and was very welcoming.
Thank you for this review. We are so pleased to hear you enjoyed the Fine Dining Event held at Willow Court. The Home Manager, staff, and especially the Chef, really do push the boat out at these occasions to make it truly special for our residents and their families to enjoy dining together in a...
Monthly evening dinner now excellent. A very good opportunity for friends and family to get together with the residents in great surroundings.
Thank you for this kind feedback. The Fine Dining events held at many of our homes, and at Willow Court in particular, have been a resounding success; the ambience and high quality of food served really does make it a special occasion for our residents, their families and friends. We look forward to welcoming you to many more such events.
When my father died in September 2018, we had an urgent need to find residential care for my mother who suffered from Alzheimer's. How fortunate we were to find Willow Court. A comfortable room was found for her and she settled in very well. When, after 5 months in their care, mum passed away, the staff were dedicated, professional and supportive in every way to the end and beyond. Nothing was too much trouble. The standard of care during her stay was second to none. The environment is safe and pleasant and the staff go the extra mile to add seasonal decorations so the "landscape" changes often. Rooms and common areas are decorated to a high standard. There are regular, optional activities such as a church service, choir and outings for residents who can manage it and a restaurant area where family can meet residents on occasion. I have no hesitation in recommending Willow Court.
Thank you very much for this wonderful review which really does comprehensively reflect your family’s positive experience at Willow Court. The staff and management at Willow Court definitely go the extra mile to ensure genuine, person-centred care is provided to all their residents from the very...
My mother had very good care at Willow Court. There were plenty of activities and all the staff were very attentive and caring.
Thank you for taking time to write this review. We are very pleased to hear your mother enjoyed her stay at Willow Court. We will ensure your praise is passed to our hardworking staff, who will appreciate it.
I could not have been happier with care received. Mum felt cared for and safe. She was always treated with dignity and respect and genuine kindness. I was personally touched by the kindness afforded also to myself and family when mum was end of life care. Thank you is not adequate enough to express my positive thoughts about all at Willow Court.
Thank you for this wonderful feedback for the staff at Willow Court, who looked after your mother. We are proud of our staff and the manner in which they deliver such high-quality care and acknowledge treating everyone with such kindness, respect and dignity throughout their stay with us.
It does feel like a home that everyone feels comfortable in.
I would say there may need to be greater communication between reception and ward carers as the information may not always come across and residents may not be ready.
Thank you for submitting a review. Your feedback is very important to us and your comments regarding communication have been noted for improvement.
Thank you so much.
Thank you for submitting a review. The team at Willow Court are really pleased that you enjoyed your time at The Willow Tree pop-up restaurant and hope to see you again soon.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Willow Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Willow Court.
Meet the Team (3)

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service -more info.