Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 194 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (194)

9.4

Willow Court has a Review Score of 9.4 (9.403) out of 10, based on 18 reviews in the last 2 years.
Over all time Willow Court has 194 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Court
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Total of 194, showing 61-80
Review from R L (Friend of Resident) published on 23 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We joined our friends who were having an evening meal with another friend who is a resident at Willow Court. The food was excellent, the dining room light and airy and the staff friendly and professional.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback. We are so pleased that you enjoyed these regular “Fine Dining” events put on in many of our care homes. Willow Court’s Chef and his catering team excel at this on each occasion, making it a memorable evening for all concerned. We look forward to welcoming you again soon.

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Review from Jayne S (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are all angels, such a good care home and all the staff are friendly. The Gatsby event today was fabulous, the choir was lovely and a brilliant team effort by all staff.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for your kind words. We couldn’t agree more, our care staff really are angels. It’s a pleasure to hear, from those who attended the Gatsby Garden Party, that the day was a resounding success for all.

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Review from Claire B (Daughter-in-law of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent garden party - love all the events you organise - such a great way to have a lovely time with our relatives.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for your kind comments. So wonderful to hear that the sterling effort put in by the team at Willow Court resulted in such pleasure for you and your family on the day. We look forward to seeing you all again soon.

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Review from Polly W (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The great Gatsby garden party was fantastic. They clearly put a lot of effort into designing the garden, music and entertainment was great and Dad loved the singing. TYhe hot buffet food was delicious. Looking forward to future events! Well done to all the hard-working staff!
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful plaudit. The staff at Willow Court do an amazing job when it comes to putting on a great event! We are so pleased to hear that your father and your family thoroughly enjoyed the day.

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Review from S M (Regular Volunteer) published on 16 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly atmosphere.
Friendly professional staff.
Welcoming and inclusive.
Delicious dinner, excellent service, great value for money.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this kind feedback. It’s always a pleasure to hear that our customers appreciate the high standards of service which Willow Court is well known for. We will ensure your kind words of praise are passed onto the staff and look forward to seeing you again at Willow Court.

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Review from Kathleen G (Friend of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful meal at pop up restaurant. Everyone so friendly and such a great atmosphere. Great pianist provided background music. We even had a sing-song. The chef was given a well-earned round of applause. The manager introduced herself and was very welcoming.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this review. We are so pleased to hear you enjoyed the Fine Dining Event held at Willow Court. The Home Manager, staff, and especially the Chef, really do push the boat out at these occasions to make it truly special for our residents and their families to enjoy dining together in a special setting. Great food, wonderful company and fun entertainment – you couldn’t ask for more! We look forward to your company at more of these events.

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Review from J H (Friend of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Monthly evening dinner now excellent. A very good opportunity for friends and family to get together with the residents in great surroundings.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this kind feedback. The Fine Dining events held at many of our homes, and at Willow Court in particular, have been a resounding success; the ambience and high quality of food served really does make it a special occasion for our residents, their families and friends. We look forward to welcoming you to many more such events.

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Review from Chris G (Son of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father died in September 2018, we had an urgent need to find residential care for my mother who suffered from Alzheimer's. How fortunate we were to find Willow Court. A comfortable room was found for her and she settled in very well. When, after 5 months in their care, mum passed away, the staff
were dedicated, professional and supportive in every way to the end and beyond. Nothing was too much trouble. The standard of care during her stay was second to none. The environment is safe and pleasant and the staff go the extra mile to add seasonal decorations so the "landscape" changes often. Rooms and common areas are decorated to a high standard. There are regular, optional activities such as a church service, choir and outings for residents who can manage it and a restaurant area where family can meet residents on occasion. I have no hesitation in recommending Willow Court.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you very much for this wonderful review which really does comprehensively reflect your family’s positive experience at Willow Court. The staff and management at Willow Court definitely go the extra mile to ensure genuine, person-centred care is provided to all their residents from the very start of their care and throughout. We are so pleased to hear that your mother and your family benefitted from this service when you needed it most.

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Review from David S (Son of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had very good care at Willow Court. There were plenty of activities and all the staff were very attentive and caring.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for taking time to write this review. We are very pleased to hear your mother enjoyed her stay at Willow Court. We will ensure your praise is passed to our hardworking staff, who will appreciate it.

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Review from Frances G (Daughter of Resident) published on 19 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have been happier with care received. Mum felt cared for and safe. She was always treated with dignity and respect and genuine kindness. I was personally touched by the kindness afforded also to myself and family when mum was end of life care. Thank you is not adequate enough to express
my positive thoughts about all at Willow Court.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback for the staff at Willow Court, who looked after your mother. We are proud of our staff and the manner in which they deliver such high-quality care and acknowledge treating everyone with such kindness, respect and dignity throughout their stay with us.

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Review from Michael W (Grandson of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well run home with activities for residents and family members to come and join in and interact.
It does feel like a home that everyone feels comfortable in.
I would say there may need to be greater communication between reception and ward carers as the information may not always come across and
residents may not be ready.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Your feedback is very important to us and your comments regarding communication have been noted for improvement.

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Review from Eliza S (Friend of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This dinner was so amazing! It was really great to see all the residents with their families and the staff here are wonderful. The room looks incredible and I thoroughly enjoyed myself.
Thank you so much.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. The team at Willow Court are really pleased that you enjoyed your time at The Willow Tree pop-up restaurant and hope to see you again soon.

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Review from Sally S (Friend of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a really fun and enjoyable evening here at Willow Court. Everyone here is so friendly and welcoming and always a smile on their faces.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. The team at Willow Court are really pleased that you had a fun and enjoyable evening at The Willow Tree pop-up restaurant and look forward to seeing you again.

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Review from Lorry E (Friend of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have had a terrific time at the pop-up restaurant. Excellent decorations, wonderful food and fabulous staff.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. The team at Willow Court are really pleased that you enjoyed your time at The Willow Tree pop-up restaurant and hope to see you again.

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Review from Michael G (Son of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel so at ease knowing my dad is so well cared for and the carers really know him.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Feedback is really important to us to ensure that we continue to maintain high standards of care. Staff are dedicated to getting to know each individuals needs, wants and more. Our residents are at the heart of all we do.

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Review from Chris G (Son of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see the care and attention that is provided. It's lovely, such a friendly place. I feel my father is given great care.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Feedback is really important in ensuring that we continually maintain great standards of care for our service users.

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Review from Caroline S (Granddaughter of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Came here for a Christmas meal. Very festive and great service.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Feedback is very important and we are delighted that you enjoyed a Christmas meal with us whilst visiting a relative.

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Review from Timothy E (Regular Volunteer) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was invited to a Christmas lunch which was absolutely excellent. The food and presentation surpassed many restaurants. The manager and her staff served. Very memorable.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. We are so pleased that you were able to enjoy a Christmas meal at Willow Court with your loved one.

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Review from Andrew W (Son of Resident) published on 4 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Willow Court have worked very hard to help my recently widowed mother to settle into a very new living arrangement at a time of much grief for her and family members.
They have been marvellous and have on the one hand given her space to grieve and reflect whilst on the other hand encouraged
her to join into activities. It is taking time but we are already beginning to see the return of a 'twinkle in her eye'.
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Your feedback is really important to us to ensure that we continue to maintain the high level of care provided by all staff.

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Review from J B (Son of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very briefly then, the impact that everyone on Heather Vale has had on Mum's wellbeing has been brilliant. They have unearthed aspects of her character and personality that we thought had been lost forever. The smiles on their faces, their bright eyes, the colourful clothing they all wear and the decorations
they put up, lifts the spirits of everyone - just brilliant. Thank you!
Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. The feedback you have provided is very valuable to Willow Court.

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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Willow Court is calculated as follows: ( (106 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Manager Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service - more info.