
Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Located in a quiet residential area in Harpenden and benefiting from beautiful landscaped gardens, Willow Court offers a range of care services including residential and specialist dementia care, respite care and day care.
Willow Court features a variety of welcoming communal spaces designed for relaxation and socialising. Residents can enjoy comfortable lounges, quiet seating areas and well-appointed dining rooms throughout the home.
A highlight of the home is the Best Friends Café,...
Care Provided by Willow Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Willow Court for full pricing details and T&Cs.
Contact Willow Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Adlam(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visitors welcome at all times
Parking
- Parking is available on site
Willow Court Reviews (202)
Willow Court has a Review Score of 9.4 (9.425) out of 10, based on 25 reviews in the last 2 years.
Over all time Willow Court has 202 reviews.
We have had a really fun and enjoyable evening here at Willow Court. Everyone here is so friendly and welcoming and always a smile on their faces.
Thank you for submitting a review. The team at Willow Court are really pleased that you had a fun and enjoyable evening at The Willow Tree pop-up restaurant and look forward to seeing you again.
We have had a terrific time at the pop-up restaurant. Excellent decorations, wonderful food and fabulous staff.
Thank you for submitting a review. The team at Willow Court are really pleased that you enjoyed your time at The Willow Tree pop-up restaurant and hope to see you again.
I feel so at ease knowing my dad is so well cared for and the carers really know him.
Thank you for submitting a review. Feedback is really important to us to ensure that we continue to maintain high standards of care. Staff are dedicated to getting to know each individuals needs, wants and more. Our residents are at the heart of all we do.
I can see the care and attention that is provided. It's lovely, such a friendly place. I feel my father is given great care.
Thank you for submitting a review. Feedback is really important in ensuring that we continually maintain great standards of care for our service users.
Came here for a Christmas meal. Very festive and great service.
Thank you for submitting a review. Feedback is very important and we are delighted that you enjoyed a Christmas meal with us whilst visiting a relative.
Was invited to a Christmas lunch which was absolutely excellent. The food and presentation surpassed many restaurants. The manager and her staff served. Very memorable.
Thank you for submitting a review. We are so pleased that you were able to enjoy a Christmas meal at Willow Court with your loved one.
They have been marvellous and have on the one hand given her space to grieve and reflect whilst on the other hand encouraged her to join into activities. It is taking time but we are already beginning to see the return of a 'twinkle in her eye'.
Thank you for submitting a review. Your feedback is really important to us to ensure that we continue to maintain the high level of care provided by all staff.
Very briefly then, the impact that everyone on Heather Vale has had on Mum's wellbeing has been brilliant. They have unearthed aspects of her character and personality that we thought had been lost forever. The smiles on their faces, their bright eyes, the colourful clothing they all wear and the decorations they put up, lifts the spirits of everyone - just brilliant. Thank you!
Thank you for submitting a review. The feedback you have provided is very valuable to Willow Court.
A wonderful, welcoming place to visit my grandmother. The staff at Willow Court helped make our special celebration for our grandmother a brilliant day. Thank you!
Thank you for leaving a review. The team at Willow Court are really pleased that they were able to make the day special for your grandmother. We understand that family time is very important and so staff will always go out of their way to make family and friends feel welcome. Willow Court look forward to you visiting again.
Watching mum slowly deteriorate and withdraw continues to be a very sad and stressful experience. Yet, the levels of care and support mum receives at Willow Court is beyond anything I would have anticipated. Some issues are particularly challenging and yet the carers remain kind, compassionate, optimistic and resourceful. The home is warm, friendly and exceptionally clean. The decor and furniture are homely and inviting, the food without fail is nourishing, plentiful and tasty. As a visitor it is very uplifting to see all the activities taking place. Primarily, for me, the dignity and respect showed towards my mum gives me peace of mind, that I am so very grateful for.
I have visited a resident twice and have always found the home clean - after the first time I came, there was a terrible smell of urine upstairs. Came for a meal which was excellent. Food, service, staff, cleanliness all excellent. Everyone seemed very happy and friendly.
Thank you for you review. We really appreciate customers taking time to provide feedback on their experiences. We are sorry to hear of the earlier issue and do assure you that we conduct regular checks throughout our home to maintain a beautiful environment for our residents to live in. We are...
Nice evening out, outstanding food and atmosphere. Good opportunity to see the more relaxed side to a care home. A novel idea giving residents and family a chance to get together.
Excellent food, staff can't do enough for you. Such a pleasurable experience. Well done to all involved in making it such a memorable evening.
Beautiful food and wonderful atmosphere.
Unfortunately my aunt was only at Willow Court for 24 hours before she passed away, however, the care and compassion the staff showed for both her and us as a family during that short time was excellent.
I came for a dinner (fine dining) with one of your residents and was very impressed by the food, the very friendly atmosphere and the care and attention of the staff. The monthly meals are a brilliant idea.
Do enjoy the food and the activities.
It was a pleasant surprise to be invited to breakfast on the basement floor, where the staff made us welcome and the music was playing. They created a happy atmosphere, as indeed they always do. Those feeling glum are cheered up and encouraged as a result!
Lovely home. Very good staff.
The gardening club all worked well together.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Willow Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Willow Court.
Meet the Team (3)

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service -more info.