Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 194 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (194)

9.4

Willow Court has a Review Score of 9.4 (9.403) out of 10, based on 18 reviews in the last 2 years.
Over all time Willow Court has 194 reviews.

Overall Experience
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Reviewer Connection to Willow Court
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Total of 194, showing 121-140
Review from Leonard F (Husband of Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the care and attention my wife has received since entering Willow Court in November 2017. My wife who has Alzheimer's has settled in and is now quite happy. She has made friends and enjoys all the activities offered by the home.


Thanks to all the staff at Willow Court who are

all helpful, understanding and caring. I am more content with my own life. Thank you.
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Review from Joan S (Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well organised with separate tables and balloons including the date of a special birthday for my friend. A special cake with candles was made by the chef, which my friend managed to blow out all at once!
Scones and jam and cream, plus sherry and the usual coffee complimented the birthday tea.
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Review from Joan T (Friend of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Court suits my friend very well - she likes the food and enjoys all the activities provided and the friendliness of the carers. I have not put 'Extremely Likely' to recommend because that depends on the situation and the personality of the resident. I am impressed by the care she has and the
way it is given. Today's 90th birthday has been a great success and my friend has so enjoyed seeing so many friends.
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Review from David N (Friend of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- Welcoming
- Hospitable
- Great tea party for my friend
- Well organised
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Review from Warren G (Friend of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant experience.
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Review from Patricia B (Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Food and service were excellent and the dining room was beautifully decorated. We were waited on in a discreetly attentive way. The general ambience was pleasant but animated. A most enjoyable experience.
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Review from Jean C (Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here in Willow Court. Care staff very helpful. It's all very lovely.
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Review from Jean S (Resident) assisted by family/friend published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely evening meal in beautifully decorated surroundings for Christmas. Excellent food and lovely clean and really kind and caring staff.
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Review from Gail D (Friend of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely Christmas dinner. The staff treated everyone very well and made us feel special.
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Review from Bridget C (Friend of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit a friend in Willow Court and I'm always impressed by the care and attention given to her. Staff are always polite and welcoming to me as a visitor.
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Review from Paul B (Grandson of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willow Court has made my Nana feel at home. The meals for residents are very good. It's a delight to have such a welcoming and high-quality evening together at Willow Court. The staff have always been friendly.
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Review from Simon B (Grandson of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely meal in a friendly and relaxed setting. The staff provided well - presented and tasty food with a focus on the residents. A pleasant atmosphere.
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Review from M W (Friend of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have just enjoyed a very good evening Christmas meal. The effort put into the preparation of the meal and the decorations in the dining room is excellent. Well done everyone for all your hard work.
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Review from Edith B (Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The dinner was nice. Plenty to do.
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Review from Joan T (Friend of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my friend I am always struck by the friendliness of the carers. The way they extend a welcome and remember visitors makes a good impression. My friend is very happy here and her health and attitude have improved more than anyone could have expected.
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Review from John F (Friend of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a Christmas meal at Willow Court and my wife and I both felt it was one of the best meals we have enjoyed for a long time. The atmosphere was excellent, the service was superb and the quality of the food was five star. I have visited several care homes for many years and Willow Court is top of the
list by some margin.
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Review from Theresa E (Friend of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very pleasant and enjoyable occasion - very good singing! Lovely food. My only comment would be, that people talking quite loudly in the reception was a bit distracting but a very happy time.
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Review from Beatrice T (Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is so good here. I must stress care/support and dignity for residents with dementia or total memory loss is where the greatest care and dignity is given.
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Review from Heather B (Friend of Resident) published on 7 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Joined in a great tea party with service users - lovely to see them singing hymns, enjoying their food, working through quizzes, chatting and enjoying mixing with each other.
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Review from J S (Resident) published on 6 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have enjoyed my stay here and all the staff have been very helpful and my room has been very comfortable. The food is excellent and very plentiful.
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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Willow Court is calculated as follows: ( (106 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Manager Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service - more info.