Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 194 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (194)

9.4

Willow Court has a Review Score of 9.4 (9.403) out of 10, based on 18 reviews in the last 2 years.
Over all time Willow Court has 194 reviews.

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Reviewer Connection to Willow Court
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Review from Brian S (Son of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is always well looked after. She is always nice and clean. Her carers are nice and friendly towards me and mum. She is well assisted with catering her meals if need be. I feed her with supper when I'm here, which I enjoy.
The staff always make sure mum always has a drink if she needs one.
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Review from Morgan M (Friend of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone in the care home are friendly and welcoming. They always make sure everyone is involved in their activity.
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Review from Ann G (Wife of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Willow Court to be welcoming, friendly and responsive to the needs of myself and my husband.
Staff treat my husband with dignity and humour.
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Review from L D (Daughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always looked after all standards of service and carers excellent.
Atmosphere very jolly despite a challenging job.
Relatives always welcome and privacy always respected on all levels.
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Review from Carol S (Daughter of Resident) published on 29 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are very satisfied. All the carers have a very challenging and difficult job to do.
Thank you each and everyone at Willow Court.
As a suggestion, maybe some volunteers to maintain garden areas eg Guides/Scouts/Help in Community.
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Review from Patricia H (Friend of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was tidy and very welcoming. I was impressed with how the staff treated their residents in the care home, with respect, making them feel comfortable. The entertainment was amazing, the residents all looked lovely and enjoyed the band theme.
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Review from Valerie F (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Willow Court. She is very happy there. All the staff, carers and management are always very polite and helpful when we have a problem. They can't do enough for my mother and are all very kind and caring. There is always plenty of activities going on which my mother loves to
attend. I couldn't wish for a better home for her to spend the rest of the time she has left.
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Review from Melvyn A (Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thank you all for your very hard work in achieving such high standards. I look forward to the meals I recieve each day.
I have never been disappointed. It's a good, healthy balanced diet. Sugar and salt, in moderation. The range of desserts is also excellent.
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Review from E N (Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here 7 months arriving straight from the hospital. I have improved greatly healthwise due to the excellent services of the staff. I am now going home feeling extremely grateful to all at Willow Court for their excellent care of me.
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Review from Jennifer S (Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Breakfast today was first class. Thank you.
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Review from Suzanne W (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After realising our mother needed daily and consistent care, we like so many families, were faced with a serious decision. Four months on, we are all really happy with the way she is being cared for and supported. Any initial concerns we had were quickly forgotten. She is safe and happy. I visit my
mother most days and I can honestly say that, on the whole, the staff at all levels are kind, caring and respectful of their elderly, vulnerable residents. Well done and thank you!!
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Review from Paula P (Wife of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the way Willow Court is run. The residents are treated with dignity and given good support, and everyone is very friendly and welcoming. The change of decorations throughout the year makes a wonderful distraction, and the photographs on the walls of the residents involved
in activities gives it a homely look. There is a wide range of activities to make sure there is something for everyone, and the landscaped garden means that you can enjoy the changing of the seasons. I would happily recommend Willow Court to my friends whether for day care, respite care or permanent residence.
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Review from Susan H (Friend of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Called in today to the 'bake-off'. Thank you for making us so welcome. My husband and I were very impressed by the calming, warm reception from the staff and residents.
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Review from Jean M (Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the carers, night and day lovely, almost without exception and get on well with them. The food, on the whole, is quite good.
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Review from C R (Relative of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to the home. The first impression is the environment is good. The evening was very pleasant and the dinner was excellent indeed, the sweet portion was too big.
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Review from Katherine B (Granddaughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Court always seems to be very welcoming with friendly staff and a warm smile behind reception. The staff are always very attentive to my grandma and know her likes and dislikes and how to settle her when she gets agitated. A particularly nice touch is the monthly pop up restaurant which provides
a sociable and relaxing way to visit and the food is always excellent. I would highly recommend Willow Court to other families. They have helped us at a very difficult time and we will always be grateful.
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Review from Jill J (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely food.
Helpful staff.
Veggie option available, smaller options for kids and pop-up restaurant on 26th Feb - all good.
1st time, very impressed.
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Review from Irene R (Niece of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent food and very pleasant service. Thoroughly enjoyed the evening we were made to feel welcome.
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Review from Lynette G (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant evening. Decorations, ambience and everything was spot-on.
The food was delicious and portion sizes of dessert were amazing.
Would recommend highly.
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Review from Janette C (Daughter of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived in Willow Court in November 2017. Management made this emotionally difficult experience so easy for us as a family. From the top down, Staff always have time to talk to us and reassure us over any concerns we may have. The excellent Chef put on a wonderful buffet for our whole family at
Christmas, held in a comfortable lounge where adults and young children could feel relaxed. Mum thoroughly enjoyed it! The patience and care shown to Mum at all times, including some challenging behaviours, is excellent. Management, care staff and entertainment staff are so kind and friendly and respect mum’s need to be independent whilst ensuring that necessary care takes place. Mum has joined the Choir, goes to Church Services, watches Dinky Dancers, goes on outings and has made some new friends. These are all things that we never believed would be possible a few months ago and it is so lovely to see mum’s quality of life improve and horizons broaden for her at Willow Court.
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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Willow Court is calculated as follows: ( (106 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Manager Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.

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