
Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Located in a quiet residential area in Harpenden and benefiting from beautiful landscaped gardens, Willow Court offers a range of care services including residential and specialist dementia care, respite care and day care.
Willow Court features a variety of welcoming communal spaces designed for relaxation and socialising. Residents can enjoy comfortable lounges, quiet seating areas and well-appointed dining rooms throughout the home.
A highlight of the home is the Best Friends Café,...
Care Provided by Willow Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Willow Court for full pricing details and T&Cs.
Contact Willow Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Adlam(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visitors welcome at all times
Parking
- Parking is available on site
Willow Court Reviews (202)
Willow Court has a Review Score of 9.4 (9.425) out of 10, based on 25 reviews in the last 2 years.
Over all time Willow Court has 202 reviews.
I am happy living here, staff very helpful and kind.
Nice modern premises, lots of facilities (like Cafe Paris), pleasant staff, lots of activities for residents.
My father-in-law was in Willow Court for some 20 months. At every stage, he was treated with care and affection by all the staff. The food and the activities were outstanding and we are so grateful to the entire team there.
Casino Royale event beautifully decorated, impressive and imaginative décor. A lot of effort has been made to capture the atmosphere of a casino - pleasant background music. Attractive flower arrangements and table settings. It is obvious that the staff have worked extremely hard. Many thanks.
I am very well looked after.
Management first class.
Everyone is very friendly and cared for my grandmother very well. This is the only home she has ever liked.
The care provided at Willow Croft is excellent and nothing is too much trouble for the staff who all take real pride in their job. They are clearly well organised and knew what they have to do. They are always friendly and have a smile of their faces. My wife and I really appreciate the care that is provided.
The garden looked great with a marquee decorated to resemble a casino and a "real James bond to give it a real atmosphere. The staff were very attentive and encouraged everyone to be involved. Several clients were swaying to the music and obviously enjoying the occasion. Great singer.
The staff always make sure mum always has a drink if she needs one.
Everyone in the care home are friendly and welcoming. They always make sure everyone is involved in their activity.
Thank you each and everyone at Willow Court.
As a suggestion, maybe some volunteers to maintain garden areas eg Guides/Scouts/Help in Community.
Atmosphere very jolly despite a challenging job.
Relatives always welcome and privacy always respected on all levels.
Staff treat my husband with dignity and humour.
The care home was tidy and very welcoming. I was impressed with how the staff treated their residents in the care home, with respect, making them feel comfortable. The entertainment was amazing, the residents all looked lovely and enjoyed the band theme.
My mother is a resident at Willow Court. She is very happy there. All the staff, carers and management are always very polite and helpful when we have a problem. They can't do enough for my mother and are all very kind and caring. There is always plenty of activities going on which my mother loves to attend. I couldn't wish for a better home for her to spend the rest of the time she has left.
I have never been disappointed. It's a good, healthy balanced diet. Sugar and salt, in moderation. The range of desserts is also excellent.
I have been here 7 months arriving straight from the hospital. I have improved greatly healthwise due to the excellent services of the staff. I am now going home feeling extremely grateful to all at Willow Court for their excellent care of me.
Breakfast today was first class. Thank you.
After realising our mother needed daily and consistent care, we like so many families, were faced with a serious decision. Four months on, we are all really happy with the way she is being cared for and supported. Any initial concerns we had were quickly forgotten. She is safe and happy. I visit my mother most days and I can honestly say that, on the whole, the staff at all levels are kind, caring and respectful of their elderly, vulnerable residents. Well done and thank you!!
I have nothing but admiration for the way Willow Court is run. The residents are treated with dignity and given good support, and everyone is very friendly and welcoming. The change of decorations throughout the year makes a wonderful distraction, and the photographs on the walls of the residents involved in activities gives it a homely look. There is a wide range of activities to make sure there is something for everyone, and the landscaped garden means that you can enjoy the changing of the seasons. I would happily recommend Willow Court to my friends whether for day care, respite care or permanent residence.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Willow Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Willow Court.
Meet the Team (3)

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service -more info.